Used 2017 Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A) Consumer Reviews
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3.5mm audio jack missing
Ricky, San Francisco, CA, 09/04/2018
Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
15 of 15 people found this review helpful
Starting in 2016 the Fusion doesn’t have an input 3.5mm audio jack. It was replaced with a 2.0 USB plug in. Very frustrating because all converters I tried for USB to 3.5 won’t work with Ford Sync. Im an Uber driver and my riders can’t plug in anymore. Bluetooth for every rider, give me a break. However, I do recommend the Ford Fusion for the American made quality car that it is. This is my second Fusion and will probably get a third. I noticed the biggest difference compared to foreign cars like camry or accord is the ride quality. After 100k miles my Fusion still rolls over bumps and pot holes like it was nothing. After 150k miles on my Fusion, It’s the main reason I bought another one. In a Camry the ride quality decreases after 60k miles. Might as well throw it in the garbage. In addition I like the heavy doors on the Fusion and overall heaviness of the car. It helps hold the road better. I’ve been getting between 40-60 mpg on the new Fusion Hybrid. So very happy there. Just one last thing I wish the Ford Engineers would move the window lock button on the drivers door somewhere else because my finger always locks the windows when I use my window. Overall highly recommend the Fusion. And it will never break down.
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Very smooth quiet sedan!
JBandy, Christiana, PA, 12/07/2018
updated 12/08/2020
Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
8 of 8 people found this review helpful
I am pleased with the car for the money paid. The styling is really good, the 2.5 liter engine is not very powerful when you are first taking off but once you are up to speed it has plenty of power. Mine has the SYNC3 system added which is nice having the larger back up camera. Both front seats are power adjustable standard on SE models which you don't see in competitor's cars in this trim level. Very smooth and quiet ride, be careful on the freeway because you'll be doing 90 before you know it! You don't really hear any engine or wind noise so it doesn't really feel like you are going that fast. MPG could be a little better, but then again I paid a good bit less for this car than say a Camry so I am ok with what I'm getting. Trunk is very large and can hold a lot of cargo. A very nice car all in all.
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2017 Ford Fusion for sale near you
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Love driving my Fusion, WHEN IT STARTS.
C., Imperial Beach, CA, 07/11/2017
Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
25 of 29 people found this review helpful
When picking the car up from the dealership for the first time I got into it and it was dead. Thought nothing of it. Maybe it sat for a while, but no. At first it would be dead every other day to maybe once a week. Now every single time I turn it off regardless of how long it's driven or been idling, it HAS to be jumped. We've had to buy a portable jumper just to bring with us everywhere we go so we can get the car started. And in no way shape or form am I exaggerating, believe me. I even setup my phone and record while I'm driving sometimes because at one time the cluster and radio just turned off for a few seconds then came back on. Now in the shop for the 7th time still with no fix. At least now I've seem to have made a big enough deal about it showing videos I've recorded and making case after case with Ford that the dealership is actually acknowledging the issue. 4 of the previous times I was just told to "stop leaving things plugged in". Been denied a buy back because each time I took it to service there was never any attempts to fix it, well they always told me there's nothing wrong with it so of course there wasn't any attempts to fix it. It's been in shop for nearly a week and a half now and just keep getting told they're trying to pin point the problem, and in the words of the service advisor it needs an "exorcism". This car is a nightmare and extremely unsafe. Been stranded far too many times with it, been late for work, even missed work a few times.
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Excellent vehicle,lots of convenient options.
Rankin Mac Leod, 01/21/2020
Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
5 of 6 people found this review helpful
I have had this 2017 Ford Fusion for two and a half years,only had two issues,it had one faulty wiper motor when it came from the company,recall on steering wheel,no battery drain problems,excellent gas mileage,stays around 35 to 40 miles per imp, gallon (7 to 8 litre per 100 KM) the higher amount is in winter when I use the remote start most every day.The tech package comes with a lot of easy to use audio and voice activated additions.Excellent ride and handling..Disappointed to see that this car going to be discontinued.
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Fusion's Defective HVAC/Air System Makes Me Sick!
Highly Dissatisfied Ford Customer, New City, NY, 01/27/2018
updated 02/02/2023
Ford Fusion SE 4dr Sedan (2.5L 4cyl 6A)
8 of 13 people found this review helpful
To update, Ford's own new car warranty is not accepted by most Ford dealers--including over a half-dozen that we attempted to use before the warranty was up--with the common excuse being that Ford is only paying them in "warranty dollars," which is defined as insufficient to do repairs. Even the dealer where I bought the defective Fusion refused to honor Ford's warranty, requiring that I first affirm financial liability before any work could begin, and denying me the loaner car promised new vehicle purchasers for when service issues came up. Even after my horn got stuck on, and the defective steering wheel and airbag needed replacement, we could only find one Ford dealer willing to honor Ford's largely meaningless, difficult to impossible to use "warranty!" In addition to the Fusion's HVAC/dirty air problems, defective horn, steering wheel and airbag, is the horrible transmission--that since day one, constantly jolts passengers (and makes them feel car sick!) as gears attempt to shift without a modicum of smoothness from Ford's horribly defective, substandard transmission. Since Edmunds requested an update to the prior review, all I can say is that Ford has refused to honor its warranty, and refused to overhaul or repair the dangerously defective HVAC system on my 2017 Fusion, leaving me in an impossible situation with a horrible vehicle! No matter what the function, from AC to Heat to Defroster/Defogger, the air emitted from the vents is thick and stale - never fresh and clean smelling - and is sometimes accompanied by a cycling of exhaust or something burning. It causes me to gag, cough, become light headed and have my sinuses seal shut, forcing me to have to turn it off, or keep the windows rolled down when operating the HVAC, defeating its purpose. That poses another problem, because it's a horrible scenario to have to choose between running the DEF system to clear an obstructed window of fog or ice, and being able to breathe. The transmission on the Fusion is horrible, and is getting worse. Hesitation is extreme, with constant joltiness and difficulty accelerating and switching gears. The ride is simply not smooth, and lane changes where getting up to speed quickly is necessary can be dangerous. The horn lost half its pitch last spring, and then started going off uncontrollably by itself earlier this year! Ford dealers in Northern NJ - including the dealership where the car was purchased in Mahwah - repeatedly refused to do any major warranty work, claiming they would not be adequately compensated by Ford, only get paid pennies on the dollar, and have a cap on hours expended. Ford's warranty is worthless! We are beyond dissatisfied! (Original Review) The AC-Heat system is beyond horrible, making it impossible to use, while Ford (and the dealer) does nothing! Despite being sold as a "new" car (although bounced from one dealer to another), the air is not clean, fresh or pristine - the way AC air on a new car should be. 3,000 miles later, absolutely no improvement! The air smells thick and rubbery, like stale hotel air, or bad car vent air, that is hard to breathe in, and seals up my sinuses. It is simply unhealthful. Ford's reaction: too bad, sucker! Adding insult to injury, the "Sync" system that is used to adjust coldness/hotness, intensity of air blow, etc., is a total failure,, in that it requires constant work - even when it is responsive to the touch, which is not always the case - and constant setting change. There's never a comfortable temperature, in that you just can't make the air a little colder, or a little warmer, as there's no traditional incremental adjustment. Instead, your only option - and this is on their advanced Sync system - is to adjust the AC or Heat by a temperature number, or a corresponding arrow keyed to temperature, like 65, 68, 71 etc. But the temperature immediately sets off a computer that often puts both heat and AC on simultaneously, one fighting the other. The net result is that the heat becomes way too hot, and if you try to lower it to comfort level, the AC will kick in. Either option yields the thick, rubbery, unhealthful air -- making the AC/Heat system unusable for any prolonged period. WARNING: Imagine buying a new car, and having to drive with the window down for fresh air, either in sub-freezing temperatures, or summertime heat. That's the best description of the miserable experience you'll encounter with a "new" 2017 Ford Fusion--lemons that many Ford dealers are still trying to get rid of, along with their 2018 inventory (I just bought mine at the end of the year, but wish I hadn't). On top of all this, the gear shift on the transmission spikes and jolts when descending up typical grades on a highway, and the seats are incredibly uncomfortable - particularly when your skin hits the rough middle part that is made of a hard, chafing material. The passenger seat was so cheaply made that a protruding object, or hard patch, literally juts up from the inside of the cushioning. I have totally thrown away my money on this car, and tried to get the dealer to take the car back the immediate week following purchase, but was told to call Ford's "Customer Relationship" line if I wasn't satisfied, which proved fruitless. I believe the first dealer that had the car (and remained title holder when I bought it) was fully aware of the defects, but failed to document them -- all of which are inherent to the car's cheap, poor manufacture and design flaws. I've repeatedly asked Ford for a buy back, after taking the car out of operation after only 3,000 miles. To date, Ford has ignored my requests, and told me to go back to the same dealers who wanted to dump the car -- leaving me in an impossible position. Bottom Line: Don't buy a new Ford Fusion or other Ford product car with the current AC/Heat/Sync Control system, or prepare to encounter unhealthful air, impossible temperature set controls, and a company with zero regard for customer care or satisfaction. 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