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Used 2023 Chrysler Pacifica Consumer Reviews

3.4 out of 5 stars
46 reviews

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We have a limited number of reviews for the 2023 Pacifica, so we've included reviews for other years of the Pacifica since its last redesign.

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Pros
Cons
1 out of 5 stars

Don't buy it

Elm, 08/31/2023
2022 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
4 of 6 people found this review helpful

Charging system started to break after 7 months. Dealership has no idea how to fix it.

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5 out of 5 stars

Max Value in a Mini Van Plug-in Hybrid!

Rev. Nick, 08/19/2023
2023 Chrysler Pacifica Hybrid Pinnacle 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
4 of 6 people found this review helpful

So some people have had nothing good to say, but that is not me. Being in Texas I have enjoyed spending near $40.00 dollars a YEAR in gasoline and since a new law passed in Texas costing full EV cars $200.00 dollars a year to register the Plug-in Hybrid is exempt from such a fee. No other Hybrid has the space to haul people or things around in comfort it has all the bells & whistles you could want and owning one since 2019 it has served me well with little or no cost to repair, it did have a few recalls that the dealer took care to upgrade in a timely manner making it even better to own! there will always be nay-Sayers but not I as it is the best all around Mini van to drive in all weather, and yes we see snow in Texas just not more than a few days a year. I have changed out the tires with Run-Flat type to make it even better and got an adapter to use Tesla charging stations when on the road plus added a charger that I plug into the electric dryer plug in my utility room since my dryer is gas with a long enough cable to reach when I park it in my garage, at a much reduced price than adding a 220 Volt charger in my garage which has saved me a great deal of money to add extra stars to my review so I get a MAX value out of this Mini Van.Plus all the people who ask me about it and love the deep blue color with light tan interior.it is a head turner any where I go.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Unashamedly Mediocre

bmrider71, 01/06/2024
2023 Chrysler Pacifica Touring L 4dr Minivan AWD (3.6L 6cyl 9A)
7 of 12 people found this review helpful

We bought this van (Touring L AWD trim) to accommodate our family of four plus an au pair for road trips and child-ferrying duties. We had written off the Honda Odyssey (I hate Hondas, irrationally, but there it is) and Toyota dealers were price gouging Siennas to ridiculous heights and had none in stock anyway). I had low expectations for the Pacifica, and they turned out to be justified! First, the good parts: 1. Cargo space is big and easy to configure with the "Stow N'Go" 2. I like the electric tailgate operation, as you can hit the button and have enough time to grab your bags and start moving before it starts closing 3. Our kids enjoy the second row captain's chairs 4. It isn't too terrible to drive. It steers and brakes predictably, is acceptably quiet underway, and the transmission shifting is no worse than many slushomatics I have driven, and even incorporates some engine braking on descents etc. The rest of the van kind of sucks. The most egregious of its offenses are the following: 1. The front seats are uncomfortable. Despite all their adjustments, both my wife and I are squirming with discomfort after about an hour of driving. We've owned a broad spectrum of cars whose comfort ranges from acceptable (e.g., my Tacoma, which has traversed the country a few times) to good (e.g., Mazda CX-9) to sublime (i.e., SAABs and Volvos, which are pretty much flying Jaccuzzis), and this Chrysler is by far the worst. For a road tripping machine, this is disappointing. 2. The electronic gizmos are intrusive and annoying, with crappy execution on things like the adaptive cruise control (jerky), blind spot warnings (too loud and startling), proximity parking alarms (scream when you're a mile from hitting something: you should wear ear plugs if you ever drive in a parking garage), and the automatic parking (a joke, really, both for parallel and perpendicular parking; even the salesman was nervous about it when I asked to try it out). 3. For multiple drivers, the memory settings are annoying in that they don't recognize or remember who was last operating the vehicle (the seat would adjust to my wife's settings every time I'd stop for gas, even though I had been driving and continued to drive and the doors hadn't been locked or anything). And the memory settings don't even adjust the side mirrors. The side doors only creep closed and open via electrics, so you can't get that satisfying sliding door slam. 4.The infotainment is clunky and flakey and only pairs with our phones without trouble about 60 percent of the time. And no USB ports for the third row? Why? 5. The stock Pirelli tires are crap and scary on anything remotely wet or slippery (dirt roads), despite the AWD. 6. The controls and interior feel flimsy. For example, the cowl over the rear view mirror attachment jiggles with every bump and feels like a plastic potato chip. The blinker stalk feels like a wet noodle. A mysterious loose bolt turned up in the Stow N' Go storage well. I could go on. Happy Meal toys have a better build quality. 7. Finally, the van looks like something a whale coughed up, a phenomenon that is not helped by flat gray paint (the only available color in our area within our budget). Plastic chrome? Yuck. In summary, we'll bite the bullet until we can function with a smaller car, and will trade it in as soon as possible for something that doesn't fill us with despair every time we look in the driveway.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
1 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Hated almost everything

CdaibR, 08/13/2023
2022 Chrysler Pacifica Touring Fleet 4dr Minivan AWD (3.6L 6cyl 9A)
6 of 11 people found this review helpful

Our rental car has 47K on it. There is a noise that erupts under the passenger side several times in a trip. The navigation using your smart phone is glitching all the time. My phone was not the main source for using Wyze but it kept doing weird things to my phone. I could not turn my Bluetooth off before it turned right back on. During this glitch my husband's phone could not work properly to get our route it also routinely chose a different sate to drive to then the one we selected. We got in a lot of fights saying each of use was poking it in wrong when the one entering it saw the address was correct only to give a wrong route. The back passenger sliding doors would not close unless the people up front poked the button or someone outside pressed the button. If you want to fold seats down or pull them up the seats in front of it must be shoved forward. The one chance I drove it, the brakes were impossible to get used to. There is a daily to use to put your car in park, drive, reverse.... what lunatic came up with this. I had to look 5 minutes in the dark for the shifter. We had to travel with our cat. He hates his carrier and wants to be on your lap. We learned from our own vehicles he is heavy enough to lower an electric window. It ticks me off to no end there are no window locks for the front passenger window. I had to stay on my guard with the window button. The drivers side window constantly fogged up from the air conditioner. There was no way to remove the humidity from the car. The window was nearly impossible to see out of on hot humid days. The first time I needed to drop the passenger window it went down. I wanted to put it up and when I pulled up to make it go up it went down further. A couple times it didn't move at all. The button placement to shut the back hatch has a stupid placement as well. There is nothing friendly about this vehicle. I can't wait to dump this frustrating piece of technological garbage off. One of my friends drove a Crysler several years ago. I hated that van the few times I rode in it. Next discovery is my husband thought it was a hybrid because the engine ran so rough when you sat still then engaged the engine. It is apparently not a hybrid and apparently just wants to die during idling. My husband hates the side mirrors. The blind spots on the van nearly got him in an accident. What is with the stupid alarms as well when a car returns in front of you but you get a little close and in bold on the screen it shows BRAKE followed by insane alarms. Nothing like scaring the crap out of the diver and the spouse.

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Super ride

Bobby Mick, 02/17/2023
updated 03/20/2024
2023 Chrysler Pacifica Touring 4dr Minivan (3.6L 6cyl 9A)
3 of 5 people found this review helpful

Great vehicle with a lot of features at a reasonable price. UPDATE: This van is the best vehicle for us. More than adequate interior room for passengers and lots of cargo space. It has many bells and whistles that we never had in previous vehicles. Most of all my wife loves it and so do I.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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