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Used 2018 Chrysler Pacifica Consumer Reviews

3.7 out of 5 stars
75 reviews

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1 out of 5 stars

I DON'T RECOMMEND THIS CAR!!!

Robert DeBolt, 10/31/2017
2018 Chrysler Pacifica Limited 4dr Minivan (3.6L 6cyl 9A)
59 of 68 people found this review helpful

I have had my Chrysler Pacifica Limited for 2 months and it is the worst car I have ever owned from a reliability perspective. Five things have failed and it has been in the shop twice so far. Whenever the car is wet, the hands free entry fails. Whenever the environment is cold, the lift gate does not open fully. The UConnect screen has gone blank. I have a very hard time filling it with fuel if the fuel pump has a vent shroud around it. The pump thinks the car is full and shuts off. The rear (3rd row) electric seats have failed and the car is in the shop now being repaird (10/30/17). I do not recommend this car!

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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4 out of 5 stars

There is a lot to like about our Pacifica Mini-Van

Mary Ann Peddicord, 09/12/2018
2018 Chrysler Pacifica Limited 4dr Minivan (3.6L 6cyl 9A)
14 of 15 people found this review helpful

BUT , it took me months before the dealership fixed my “check engine light”. And they only FINALLY fixed the problem after I involved Chrysler! Tons of recalls and at 71 with a disabled husband to care for I find it difficult to get the car to them.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
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1 out of 5 stars

ROLLS BACK WHILE IN DRIVE

Sad Pacifica owner, 06/05/2019
2018 Chrysler Pacifica Touring L Plus 4dr Minivan (3.6L 6cyl 9A)
16 of 18 people found this review helpful

My 2018 Pacifica has been repeatedly taken to 2 dealerships for days, weeks, once they had it a month! At 1st dealership employee duplicated it rolling backward while in drive (more than once) on a test drive. Chrysler said they’d buy it back, didn’t happen. 2nd dealership did not duplicate it, but did fix other issues such as back up camera coming on and dial gear shift jumping into R while driving on the highway, brakes, and radio with grounding the battery. Dealership managers say their hands are tied by Chrysler, I think their fingers are broken since they don’t return phone calls! This vehicle is an unsafe van that my family and I are stuck with. Chrysler has shown they do not care!

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Recalls and repairs

Loved my Town and Country, 10/20/2019
2018 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
7 of 7 people found this review helpful

I bought a 2018 Pacifica to replace my 2013 Town and country. Pacifica has been a disappointment. Three recalls since I purchased it. Cheap plastic parts easily damaged. The worst has been battery drain overnight. Body shop had to jump it three times in the 7 days they had the car. Got it home and have to jump it if it sits overnight. Dealer gets one more shot at diagnosing and fixing the problem (whatever it is). Oh yeah, it's got 38000 miles on it so no warranty.

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4 out of 5 stars

Need power Folding side mirrors

J Beyers, 10/11/2018
2018 Chrysler Pacifica Touring L 4dr Minivan (3.6L 6cyl 9A)
10 of 11 people found this review helpful

The 2018 Pacifica is wider than I thought. We have a double garage with two 9 ft. doors. Getting in and out is a tight squeeze. Wish the Touring L had power folding mirrors. Chrysler need to work on the 9 speed transmission, no problem just not very smooth......

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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