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Used 2013 Cadillac XTS Consumer Reviews

3.9 out of 5 stars
51 reviews

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3 out of 5 stars

Follow up to my September 2014 review

gjohn1964, 05/22/2015
2013 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
20 of 23 people found this review helpful

Please see my email below. While I will never argue this is not a beautiful car, I must give it poor marks for reliability. For the third time, the rear suspension has collapsed. While my local service department is helpful and sympathetic, this is a defective car. I'm hoping Cadillac does the right thing and relieves me of the remaining months on my lease and takes the 2013 XTS Luxury edition back. Cadillac, please do the right thing.

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4.88 out of 5 stars

xts first ride review

ofcc63, 09/13/2013
2013 Cadillac XTS Premium 4dr Sedan (3.6L 6cyl 6A)
11 of 12 people found this review helpful

purchased 2013 xts premium 500 miles ago, so far so good. inside all materials are of premium quality. cue system was a little tough, now very user friendly, very quiet and stable ride, and i feel it has plenty of power, i don't see where you would need more performance. it really gets up and goes, and am getting 28-30 mpg highway. have had many new vehicles in past 5 years, and this is as good or better than any hi line import vehicle including mercedes or audi. technology is far better than any, and the price for what it is, is a real bargain hands down. if you are looking for a great deal best car in the segment, drove all competitors.

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1 out of 5 stars

I really can't wait to get rid of this thing

ben basnett, 01/21/2016
2013 Cadillac XTS Premium 4dr Sedan AWD (3.6L 6cyl 6A)
23 of 28 people found this review helpful

Warranty claims include the following: A/C - has been "fixed" 5 times HEATED SEATS - 2 times (once where they won't turn off, and now they just don't work) TIRE LEAKAGE - too many times to count. And, NO, not when it's only cold outside - ALWAYS SUNROOF - has dislodged twice and been repaired LIGHTS - Exterior failure REMOTE START - fail SHUT OFF ENGINE - fail Outside mirrors - fail GLOVEBOX - yes, even the glovebox. Drops out of its place and lands on floor (3X has been repaired) **** These are just a few warranty claims. There are others. In addition, the cue system sucks. Navigation sucks. Falls out of sync with phone. Have BEGGED dealership to take me out of lease. Not happening. I tell EVERYONE WHO WILL LISTEN to run from Cadillac... RUN!

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Review on xts

Mitzee Martin, 07/27/2019
2013 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
9 of 10 people found this review helpful

I love the look of the exterior. I agree with everyone about the CUE SYSTEM. I bought mine used with 50,000 miles. After I had it for a couple of months the radio began Messing up. Wouldn’t respond to touch. Which runs everything. I hate the design of the system. They had to replaced the system. After a year with the new system the screen cracked from the inside because it gets so hot inside the system. It is doing the same exact thing as the last system they put in. To replace it is around $2000.00. Even if I could afford another system, I think the problem is more than a Dysfunctional system x2. Windshield wipes and hazard light turn on by themselves. Had to replace the suspension in the front that was $1500. My back left brake light went out. Have to replace the whole light because it is LED bulbs. Dealer price $700. My mom bought a brand new Cadillac back in 1986. She was still driving it in the 2000’s. It was built great. No problem at all. The new ones aren’t made the same. Wouldn’t buy another one. Sad because I love the car.

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5 out of 5 stars

Nice Ride

David Armstrong, 04/28/2016
updated 10/31/2019
2013 Cadillac XTS Premium 4dr Sedan (3.6L 6cyl 6A)
5 of 5 people found this review helpful

This is my 3rd Cadillac and is the best so far I don't know why everyone complains about the CUE yes it could react faster but it works great a little learning curve and away you go the ride is all Cadillac with great handling and stopping acceleration is a little sluggish at first hard hit of the throttle but after that it flies. I call it techno overload with all the features love the instrument cluster it is awesome.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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