Used 2020 Cadillac XT4 SUV Consumer Reviews
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From Buick Lacrosse to XT4, not looking back
A. Collin MacDonald, 05/04/2020
2020 Cadillac XT4 Premium Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
54 of 55 people found this review helpful
Traded in the 2017 Buick Lacrosse, excellent car, but had some serious problems from the factory, and Buick discontinued this model. We decided to buy an SUV this time, but did not want to buy a large SUV, but something that was smaller, easy to get in and out of, and provided more of a car like ride, with most of the accessories found on the Lacrosse. After looking at several models, the XT4 was more in line of what we wanted. My first impressions, easy to drive, excellent visibility, steering was very responsive, and turn radius was excellent. Braking was very good, minimal brake fade, and engine power was very good for a small car. From the drivers perspective, all accessories controls are within easy reach of the driver. However, I do miss the Heads Up Display, our XT4 did not have that option. We chose the Premier Luxury model, as it had all the safety and convivence features that we were looking for coming from a top line Buick. Seats are very comfortable and this SUV has excellent leg room, with the 8-way power adjustable seats, they meet all of our size differences. I am six foot one and wife is five feet, and everything adjusts to the extremes to make driving a pleasure. I found this to actually be quiet and smooth driving, and for us the engine power is enough. Another option we did not get that I wish it had was the telescoping steering wheel, but even without this option the seats adjust just fine for a excellent driving position. Love the automatic power rear hatch back, push button twice opens and push twice closes, you don't have to touch it. Information system is extremely CLEAR video, large screen that is sharp with good color and easy to work. Still has many options that I have not learned yet, as we just purchased the vehicle only a few days ago, Time will tell if this SUV was a good choice, but for now we are extremely pleased with our purchase.
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Cadillac has a Winner With the XT4
Peter, 11/15/2019
2020 Cadillac XT4 Sport 4dr SUV AWD (2.0L 4cyl Turbo 9A)
97 of 101 people found this review helpful
XT4 is a small luxury SUV with unbelievable interior room. My 6’ 5” friend sat in Driver’s seat and I was able to sit directly behind him in backseat (I’m 5’ 10”) with room to spare. Averaging over 29 mpg on the highway. Great layout of controls - smart combo of buttons, control wheel, and responsive touch screen. Cool white leather seats with red stitching and black side inserts. Well paired turbo 4 engine & 9 speed transmission (quick, smooth shifts). Quiet interior, good breaks, comfortable ride. 6,100 miles with no issues. Cadillac has a winner with the XT4.
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2020 Cadillac XT4 for sale near you
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- Premium Luxury 4dr SUVMSRP: $20,350In-stock online
- Premium Luxury 4dr SUVMSRP: $25,998In-stock online
- Sport 4dr SUVMSRP: $26,998In-stock online
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Black Beauty
The Light, 06/23/2020
updated 01/09/2023
2020 Cadillac XT4 Sport 4dr SUV AWD (2.0L 4cyl Turbo 9A)
36 of 37 people found this review helpful
after driving the vehicle for over a year overall I'm very pleased, as stated before it has all the options I wanted/needed. My only complaint is the vehicle has developed some annoying rattling in the interior roof and driver side door. Have to play my music loud so it's not a distraction but when I want peace and quiet it's very noticeable. Went to service two times and they can't correct it, disappointed, shouldn't happen in a $50,000 + vehicle. Other than that have had trouble free miles (13,900). Wish it could be fixed. Have 17,000 miles and still have annoying rattle from the roof, also developed a buzzing noise in the drivers side door, other than that have had trouble free miles. Overall still satisfied although I wish the ride was a little better on rough roads, impacts come crashing through. Would I buy again probably but hope the newer model has a better suspension (magnetic ride). Ater 18,595 miles still have the same dislikes, one other to add is for some reason the 360 camera goes out intermittently, took a picture but when I went for service they said it had to be out when I got there which is kind of silly as it can go out at any time, I would think by showing the picture of what the screen looks like they should be able to troubleshoot. Other than that stil four stars, just wish I didn't have to deal with the squeaky drivers seat and those annoying rattles from the roof and drivers side door panel. Lease is up in September of 2023.
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Bigger than small but smaller than big.
Scott M, 11/10/2019
updated 05/20/2024
2020 Cadillac XT4 Premium Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
47 of 50 people found this review helpful
The CT4 has a thoughtful design, with good interior space, in a manageable size for daily use, comfortable even on longer trips. Easy to park, the driver can see all the corners. Controls are intuitive and customizable to user preferences, we like to split the media screen between nav and radio artist info particularly. Love there is an actual radio volume control in the console. Every safety feature is included, the cross traffic alert and the panoramic cameras are indispensable when in tight or dark parking situations. I do wish the fuel gauge had level marks that were more eye catching than indescript tiny white dots, it’s too easy to find you are on fumes when the warning light finally comes on. The available heated seats and steering wheel are divine in cold weather, also the all wheel drive that can be turned off to save fuel and tire wear. The turbo 4 requires premium fuel, and is very peppy, but turbo is growly (some may like it)when hitting the gas. We enjoy the optional panoramic sunroof that really brightens the interior, but might be hot in southern states. A clever sensor reminds the driver of items or kids in the back seat area when I turn the ignition off. The interior is finished nicely, with attractive stitching, color choices, and very adjustable/comfortable seats. Some surfaces glare and reflect, while other, mostly lower and rearward surfaces are hard and plasticky, scratch easily. I like the back seat isn’t forgotten with lots of legroom, an armrest with cup holders and easy access. Overall an easy to use, stylish small suv, much more is right than not, in a perfect size for our needs. We would definitely buy again. Update: we just purchased an XT4 sport for our vacation home, we really like its personality too.
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TRANSMISSION ISSUES FROM THE START
ah782457, 03/26/2021
2020 Cadillac XT4 Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
30 of 33 people found this review helpful
I bought this car in 12/2020 with 2 miles on it, it was brand new. At around 1800 miles, the car had the check engine light come on, a warning that said service transmission immediately, and would not go into drive, reverse, or park. Had to get it towed to the dealership- where it took 3 days for them to get ahold of GM to see what they suggested could be wrong. They told me " we are just going to put a new transmission and hope this works" They still cannot tell my why it messed up to begin with. They took two weeks to fix, and the same day i picked it up i had to go back in for a whining noise the car made during acceleration. I was told that it is normal- even tho it never made that noise previously. Took the car home and the next day had to take again to serive as the noise got worse and the gear shift was super jerky. They kept the car and it is still there. They are trying to say it is most likely because the car has to learn how I drive- complete crap!!! A brand new car should not need a new transmission in less that 3 months and less than 2000 miles. I called the dealership and Cadillac to request the buy back and they said i had to jsut keep taking it in for repairs. Having to file a Lemon claim in Texas in order to get any resolution. Steer Clear from this SUV!!!!!!
Small luxury nimble SUV
Lawrence Fields, 08/04/2020
updated 08/14/2023
2020 Cadillac XT4 Premium Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
8 of 8 people found this review helpful
Nice ride. Fairly easy redundant controls. Have only ten days. Comfortable seats. Just enough power in acceleration. Only real gripe is water collects on front door wells after rain. Will have dealer check it out. Comes without a spare tire.
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Sporty Torque!
Zorro., 11/23/2020
2020 Cadillac XT4 Sport 4dr SUV (2.0L 4cyl Turbo 9A)
8 of 8 people found this review helpful
Leased 2020, Black on Black XT4. The torque and punch on this is unbelievable. More like a six cylinder than four cylinder. Tech and interior quality is top notch. Quiet inside and rides great on the 20 inch wheels and tires. Not sure what Edmunds is talking about, when they say jittery ride and short cuts taken. Maybe there just anti GM. Go test drive one, you won’t be disappointed.
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Perfect in town SUV
Trudy, 02/14/2020
2020 Cadillac XT4 Premium Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
28 of 32 people found this review helpful
Comfortable, easy to drive, user friendly, couldn’t be more perfect for my needs and great visibility. I’ve gone from Tahoe to Explorer to this XT4. Family a little smaller and this is just right for us now.
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Fantastic ride
Joe Tschanz, 01/09/2021
2020 Cadillac XT4 Sport 4dr SUV AWD (2.0L 4cyl Turbo 9A)
7 of 7 people found this review helpful
After long delays of my factory order due to Covid, I finally ended up with it in July and can now say that it was worth the wait. I am not a fan of any specific brand and appreciate nice vehicles, no matter who makes them. I have never owned, or considered getting a Cadillac in the past. The XT-4 appealed to me and I ordered one. What a surprise, it so far has exceeded any and all of my expectations, including reliability. 11000 Km's (7000 Miles) are on the clock now and it has not missed a beat, no squeaks or rattles and zero complaints. Truly an engineering marvel. I have owned plenty of new vehicles in my life, ranging from trucks to luxury, and sports cars, some were good, some great, but none has presented this level of overall satisfaction. Fabulous vehicle so far.
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Cadillac's Hole in One!
John Carrigan, 12/09/2019
2020 Cadillac XT4 Premium Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
28 of 33 people found this review helpful
Excellent vehicle that won't disappoint! Unique to Cadillac"s design, this car addresses all of the short comings of many other SUV's within the class. Surprisingly comfortable for both front and rear occupants, an awesome value for the creature comforts, even in base form. very quick and agile, strong and linear braking, great sounding entertainment, and the lists goes on. It's no wonder that these cars are seen everywhere. I actually found myself staring at it in a parking lot trying to identify it before Cadillac announced its arrival. It is also more reliable than many of its direct rivals. This Cadillac won't disappoint.
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Small luxury nimble SUV
Lawrence Fields, 08/04/2020
updated 08/06/2021
2020 Cadillac XT4 Premium Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
10 of 12 people found this review helpful
Nice ride. Fairly easy redundant controls. Have only ten days. Comfortable seats. Just enough power in acceleration. Only real gripe is water collects on front door wells after rain. Will have dealer check it out. Comes without a spare tire.
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Nana’s Ride
Nanas Ride, 10/19/2020
2020 Cadillac XT4 Premium Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
7 of 8 people found this review helpful
I purchased my 2020 xt4 awd premium luxury two weeks ago. I bought it certified with only 6,886 miles on it. Im a senior short woman. I love the style, handling and gas mileage. Has most of the features I wanted. Love the interior and exterior finishes.
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Great vehicle. A pleasure to drive. Very roomy.
Janice, 12/07/2019
2020 Cadillac XT4 Premium Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
12 of 17 people found this review helpful
The engine is a bit noisy, but you don’t hear it in the cabin. The technology in this vehicle is very impressive including Wi-Fi capable, blind spot alert and auto Start/Stop.
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Great Size
Robert D McLean, 02/12/2020
2020 Cadillac XT4 Sport 4dr SUV AWD (2.0L 4cyl Turbo 9A)
12 of 21 people found this review helpful
A little under powered & over Geared.
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I love my XT4!
TP Douthy, 04/07/2021
2020 Cadillac XT4 Sport 4dr SUV AWD (2.0L 4cyl Turbo 9A)
2 of 2 people found this review helpful
I really love this car! It is sharp, and I get compliments on it all the time. It gets great gas mileage and has almost all of the bells and whistles of the XT6 that we are using right now. The car is at the dealership for some final tweaks. I do wish it had the phone charger in the arm rest, and it has some road noise, but otherwise I absolutely love it!
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Small, Big Cadillac
Ter, 04/24/2023
updated 04/24/2024
2020 Cadillac XT4 Premium Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
2 of 2 people found this review helpful
Cadillac's smallest SUV is a treat to drive. It's wide body provides space and comfort for four fully-grown adults and its turbo four generates enough power to handle any driving requirement. Not big on cargo space, but can accommodate the needs and comfort of occupants. Very impressed.
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Smooth ride & Great acceleration
Bronx JAM, 12/28/2021
2020 Cadillac XT4 Premium Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
1 of 1 people found this review helpful
Yet a learning curve for all the technology it has. Getting accustomed to all it has to offer will take sometime. Like switching to an iphone to an android. I’m sure in time it’ll be second nature but there are many changes to learn. Ie: reverse is forward and drive is back in position- not a natural automatic move.
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Premium Luxury at its finest
jakkedx, 07/09/2023
2020 Cadillac XT4 Premium Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
1 of 1 people found this review helpful
This vehicle is amazing. It has all the bells and whistles I could have asked for.
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2020 XT4 Sport (Stellar Black Elegance)
TheRC, 02/05/2025
2020 Cadillac XT4 Sport 4dr SUV (2.0L 4cyl Turbo 9A)
1 of 1 people found this review helpful
The original owner (we’re the 2nd) passed on a few Options we would have preferred, so we retroactively leveled-up a few things we weren’t pleased with to fortify the Sport-iness. The known OEM suspension leak issue contributed to an unimpressive bouncy ride over speed bumps so we exponentially improved the handling AND stance with installed coil-overs. Within 5 months of ownership, we managed to manifest the look, sound & handling we envisioned when we initially saw the ad for the low-mileage pre-owned “Sport” model. Only regular maintenance has been performed, however, we have experienced the XT4 forum-documented infotainment gremlin causing the rear view camera to “blackout” once. It’s on the list for a trip to the dealership to update the software if it happens again. Subject: 2020 Stellar Black Metallic XT4 Sport (20” Wheels). Jet Black interior {carbon fiber accents} w/Cinnamon contrast stitching. Major Enhancements: OEM RH/LH color-matched side mirrors w/integrated LED turn-signals Performance Coilovers {Struts/Shocks} Valved Catback Exhaust (w/Vibrant Resonator #1795) OEM Wireless Phone Charger (Center Armrest Console) Running Boards Minor Enhancements: De-Chromed Badging Rear Mid-Tail Spoiler (color-matched) OEM Calipers (Painted Gloss Black) OEM Roof Rack Cross Rails Low-Profile Hood Deflector Low-Profile Window Visors Wide-Angle Rear-View Mirror Interior Surface Protection Front/Rear Mud Guards Engine Splash Shield Front/Rear Black Brake Dust Shields
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Poor performance in the cold.
Kolby M, 01/14/2024
2020 Cadillac XT4 Sport 4dr SUV AWD (2.0L 4cyl Turbo 9A)
0 of 0 people found this review helpful
Bought a very well taken care of used XT4 with only 30,000kms on it. Bought in the fall. Actually quite enjoying the vehicles itself, it’s peppy, 9 speed tranny shifts well and revs low on the highway (if not a bit jerky at times). Interior is spacious and at a used car price it’s quite nice and feature filled. Nice looking vehicle as well I get lots of compliments. If I had to rate overall it would be a 4/5. Serious downside is the cold weather. I live in Saskatchewan, Canada. Past couple weeks have been -35 degrees celsius if not more. This car does NOT like the cold and refuses to warm up to operating temperature. I’ve never driven a vehicle that whines and groans and complains about it being cold so much. Transmission revs high constantly and is very loud, engine is unresponsive and loud. Interior creaks and rattles. High pitched whining noise coming from the rear. Terrible!! This vehicle was not built for our winters! And I will not be purchasing another GM product. Too bad.
Nice Ride - 2020
Jess64, 02/25/2024
2020 Cadillac XT4 Sport 4dr SUV (2.0L 4cyl Turbo 9A)
0 of 0 people found this review helpful
Metallic Red, 20” wheels and front grill are amazingly good looking. I’ve had many compliments about the car from strangers. The luxury sport model is very comfortable and the design is awesome. The engine, 255 hp, is quick and 8 speed tranny is fluid. The ride is not the greatest as well as road noise. I’ve have had not had any problems in the 3+ years of ownership.
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Great car
Anita, 09/20/2024
2020 Cadillac XT4 Premium Luxury 4dr SUV (2.0L 4cyl Turbo 9A)
0 of 0 people found this review helpful
I really enjoy driving this car
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