Used 2014 Cadillac SRX Consumer Reviews

Love My 2014 SRX

Really enjoy my 2014 SRX Luxury, especially like the safety features with side sensors and front and back. Takes a little getting used to but I have found I am becoming more and more dependent on all these safety features. I had a a fairly new SUV and found on the highway it was not as safe on long trips so traded up to the SRX Luxury, haven't regretted my move.... Have owned many luxury cars over the years, including Cadillacs, but this is my new favorite.

It returns the favor

Remember the commercial...when you turn your car on, does it return the favor? This one does! Couldn't quite pull off the luxury package so we got the base and I do love it. Loved it from afar from the first time I saw it. My only issue is blind spots...they take a bit to get used to. If I had to do it over, would have for sure gotten the rear camera. Even with the base model, it is quite luxurious. Great interior, easy to use and fun to drive. Great gas mileage around town (over 17) and handles well in the snow and ice. Feels sturdy when driving - we drove a few of the competitors which felt light weight and unstable - this one just felt safer when driving. Interior - the black seemed to be the only model that had "matching" interior. Did not care for one color dash, different color seats, different color carpet...then the wood accents...a little too pimpy for this lady. Went with the black...black seats, dash and carpet and carbon fiber (rather than wood) and that did the trick. Update: I have had this for a little while now and still love it just as much as the day we brought it home! We've taken it on a few trips and for the long haul, the ride is very nice. I think my only complaint was $25 for a wiper blade...one wiper blade! But I suppose its all relative...right? Update: Still in love with my SRX! I have gone through all 4 seasons now and through rain and snow and ice and everything in between, this baby has taken care of us! We have taken it across 2 states for weekend excursions and still believe it is the perfect vehicle for my needs.

not safe to drive in the dark

Purchased car used- love it but unfortunately only safe to drive during daylight hours. Poor visibility less than 10 feet in front of car. Went to dealer and was told lights were fine but I said they weren't because I couldn't see the road very well. I had them install after market bulbs which made the road and signs visible but light is still dim and can really only safely see with high beams on. Was told this was an known issue with the srx and nothing could be done about this. Unreal that cadillac is not concerned with the safety issue at all. I think most owners are trading off and so this problem isn't getting reported by the dealers as it should be so these unsafe driving cars are still showing up at dealerships. Certainly not what I expected out of a cadillac.

BEAUTIFUL SUV...TIGHT ON CARGO SPACE

The 2014 Cadillac SRX Luxury Edition is a fine suv that looks terriffic, handles well, and checks most of the boxes in the "customer satisfaction" department. I have owned mine for 16 months and have had no issues with it mechanically. City driving yields around 15 miles per gallon and highway numbers come in around 18 miles per gallon. These numbers are a bit lower than I had hoped for, but the trade off is a nicely appointed ride with many cool luxury features. I am happy with the performance factor, as this caddy has plenty of zing under the hood to get you going there in a hurry. Cargo space allows for 4 sets of golf clubs, but with some difficulty, as it seems to be a bit lacking in width in that area. By comparison, my 2015 Honda CRV actually has more room for your cargo. My wife isn't a fan of the touch sensitive buttons, but isn't interested in learning either. Overall, an excellent suv, featuring good looks and power, and I would rate the reliability as 5 stars.

Not worth the money don't buy

I've taken the car to the dealership 6x for transmission issues. They performed an overhaul and it was worst. I researched and found on the DealerRater webpage, that recalls on transmissions for the Cadillac SRX go back as far as 2004, last recall was in 2013 for transmission failure on the road. Also found many complaints on the NHTA website on this same issue. Another issue is the CUE, it has cracked in my car. It is not under warranty, GM will not replace it and as of now there are 2 law suits concerning this issue. The replacement cost is about 1,500.00 out of the consumers pocket.

Let's go!

This vehicle, with 24,000 miles on the odometer, makes me want to drive it everywhere. I left the house recently just to enjoy the night driving experience. I love the lighted trim pieces that encircle the interior, giving off a soft glow. (Counter point; the low beams are about useless, the most common complaint you will hear. Just terrible. I installed 4000 lumen LED's which fixed the problem.) I think of this vehicle as a large sports car as I speed up rather than braking for the S turns. I cannot believe it is a Cadillac.

Too many repairs

I bought this car over a Range Rover Evoque, a BMW x5, and an Audi Q5. What a mistake. Based on my experience with this car I will never buy an American car again. I have less than 20,000 miles on the car and I have had it in the shop at least 8-10 times for various issues. Warning lights come on when there's nothing wrong with the car. Driver's window has failed three times, in that without any warning it will not go up; instead it goes half-way up, grinds around, and goes down again. The motor has been replaced and prior to that the gaskets around it were replaced. Taking it in tomorrow for the third time. The equipment in the cargo space is useless if you want to partition it off with the provided adjustable bar. The bar is not solid, and items that you want to protect will slide through. The temperature controls are supposed to be easy but they're not; you have to figure out the right touch on a flat surface, or you have to slide your finger across a very small area. All while taking your eyes off the road. The navigation system is very disappointing. The maps are difficult to adjust, and the routes provided by the system are often the most confusing or the longest routes possible. Again, I deeply regret buying this car and will trade it in as soon as the driver's window is fixed.

Money pit

Bought car used with 38,000 miles. Within first year had to replace wheel bearing. Now into 2nd year of ownership the lift gate will not open, the CUE is frozen. Cannot use touchscreen for anything and now noticed headlights are so dim at night afraid to drive it. Of course Cadillac customer service never returns my calls. Will be trading it off soon

Performance SRX is also LUXURIOUS!!

I have had a SUBURBAN.... and then a CTS and decided i wanted something in between and this does the trick... First.. its gorgeous interior.. makes me feel like a Queen.. the Suburban made feel like i was driving a bus... Its large enough for other people -ability to purchase items and be the one who could take them home .. and its so easy to get in and out of... the Suburban I had to climb up in and the CTS stoop into.. really loving the heated steering wheel and CUE Navigation control center... I just really love this thing~! it also has an ECO boost for better fuel economy.

Taken for a ride by Cadillac -GM

GM does not want to take ownership of the fact that their headlight assemblies on my 2014 SRX and other prior/recent year SUV’s are dangerous as the headlights start dimming over time so you are unable to see less than 5 feet in front of your car at night. It is a danger to anyone riding in the vehicle and I am surprised that there have not been any serious injuries due to it that I could find. I contacted my local dealership as well as reached out to GM to no avail. Because my original warranty had expired before the headlights had become so dim that I started noticing there was an issue, I had to buy aftermarket lights and replace them ourselves. My selling dealership wanted 3x the amount of the lights to replace them at my cost!?! It is ridiculous that I had to pay for something that comes standard on a vehicle and shouldn’t have be replaced unless wrecked, especially at its price point. Shame on Cadillac/GM. I thought you were better than this. It has made me rethink of our loyalty to GM products all these years.

Expected so much more

Purchased a 2014 SRX Luxury AWD to replace a Lexus RX 350. Thought it would be a great American luxury car. So many areas of disappointment. The front seats are extremely uncomfortable on both short trips and long trips. The headlights are very dim (HID are not standard ... unbelievable!) and make night driving a challenge. Blind spots are problematic. Turning radius is lumbering and the vehicle does not easily turn into tight parking spots. My wife is afraid to drive it in heavy traffic, as it just feels too cumbersome and she struggles to see cars in other lanes. Expected much more with this vehicle, and we are very disappointed. Will be going back to a Lexus or BMW SUV immediately!

Killer seats

Overall the car is great. We have owned it for 2 years now and the only thing is how the seat automatic adjustment system works. It don't, not too well. I'm 6'2" and use the second key fob. When gaining access to the vehicle, sometimes the seat thinks I'm a Hobbit! So before I get in, I hold the #2 button on the seat to set it for me. My wife has no problems so maybe it's just me? LOL The handling and performance is based a lot on the tires. Had new ones put on and everything has improved. last winter, we did have some snow and the vehicle impressed me with its handling in that environment. Like everywhere else, the city dosen't plow the residential streets and I was really amazed how well it handled in several inches of snow. Again, tires do make a difference!

2014 SRX = Classy ride, performance and comfort

Only had the car a week but very happy so far. There is a learning curve with a car that has this many tech options, but they aren't too hard to figure out and they have real uses. This Red exterior with slate/brownstone interior is probably the nice looking car we've owned. Actually the car is my wife's...and I'm jealous. Decent acceleration, hugs the road, smooth ride, premium sound and neat extras like heated and cooled seats/heated rear seats/ DVD players in the back/ power rear hatch)programmable too so it doesn't hit the garage door)/ Bluetooth that automatically connects to your phone/Proximity key (so that you never have to pull it out of your pocket...for anything) and ALL the safety features (lane departure warning/BLIS/ Cross traffic warning/rear camera, front collision warning/front and rear park assist/ airbags everywhere) UPDATE: car had 10k when we bought it over 4 years ago. It has 55K now. It has been a car we've had to put serious money into. 1. Tranny rebuild 2. New Headlight assemblies 3. New heating elements for drivers seat 4. Needed new wheels as the chrome ones corroded and caused air loss every day. 5. then routine things like brakes, tires. In retrospect...the car has nice power, a great ride, looks classy...but costs more than most luxury cars I have owned and I would not buy again. Another update: Car has 65K now. No new maintenance issues other than battery replacement. The car does weird things (rear hatch opens by itself, doors won't unlock) when the voltage gets too low, but yet car will still start. We keep it because it still looks great and has stopped costing us money....for now.

All show and no go

The electronics went out on this car in less than 17000 miles.$1400 to replace. The front seat is very hard to get in or out with banging your head. Not as smooth a ride as you would think for a Cadillac. Would not purchase again.

Good for the money

A lot of SUV for the price. CUE system is frustrating. Overall quality is good.

Ok SUV

Blind spots & poor headlite visibility

Very Pleased

I have driven my SRX for 2 months and am very pleased. This is my first Cadillac, and I am very impressed with this brand. I get above 17 mpg driving in-town. The rear window is smaller than the one in my former, larger SUV, but with the SRX's rear view camera, this has not been problematic.

2014 SRX

Wonderful car. One of the best I have ever had. The dealer support on this car is way beyond anything I have experienced. Makes owning easy.

I am disappointed in my SRX

The view to the rear is very poor. The back up camera is a necessity. Right turn vision is also difficult. The front seats are hard and uncomfortable. My in town gas milage is below 15 mpg. The on board computer system is very fancy with a lot of Wow factor but it is very difficult to learn and is slow to respond. It is very difficult to make any adjustment safely while driving in traffic. Now that I have gotten accustomed to the CUE system it is easier to operate and I actually like it better than the system in my Lexus RX. The fact that the car does not have a spare tire keeps me from taking it out of town. Cadillac service has not been impressive even when I park it in front of their door, so I expect road service to be extremely poor or nonexistent. I paid over $50K for a car that I can't trust to drive on the highway. The air-condition system is very poor to the point that I never use the auto setting. It is NOT an air-condition system built for Texas. The rear air has to be adjusted every time you get into the car. The transmission is horrible, the worst automatic transmission I have ever seen. At times it shifts so poorly, I think it is going to jerk itself out of the car. I have had problems with it leaking oil in puddles on the garage floor. Check engine light came on one time, not sure what they replaced. I will not keep the car without a warranty. I like the seat shaker and the big triangles that pop up if you have cross traffic while you are in reverse. Overall the safety features are very good. I think it looks better than the Lexus.

2014

great car. I purchased it with the 100,000 mile warrantee. it has been a great car.

Most reliable car ive ever owned.

Owned car for 4 years and 80,000 miles. The only problem I've had was a bad fuel vapor solonoid. Other than that just tires and oil changes. GM has definetly upped their game since the 90's and Northstar problems i've had. Best car i've owned will be buying another Caddy in the future.

Not too shabby for an old lady!

Used cars: some things work, some things don’t, on this particular one all things do! A thorough inspection by a great dealership makes all the difference!

My dream came true

This has been a dream to call this my car. My dream came true! So far I love the car. Too soon to answer some of the questions. Don't yet know about maintenance and other possible concerns. For the comfort and style and the ride...this is worth it all!

2014 SRX used

Traded in 2010 Equinox for this vehicle so far only 1.5 miles per gal. different from a 4 cylinder to this 6 cylinder AWD and the ride is much bette. I am happy with this vehicle so far and hope that doesn't change. Update: after having the vehicle for 3200 miles the transmission went out and had to be rebuilt not at all happy about that. Now Cadillac CPO vehicles and Cadillac did stand behind all repairs and took care of me with another vehicle to drive while the repairs were done. I now have the vehicle back and everything is fine for now but my confidence with the vehicle isn't there for now, i need to have it and drive it longer.

Awesome Vehicle

If you want great performance and modern technology look no further! The Cadillac is The Cadillac of all vehicles.

MySrx

2014 SRX

Better options out there. Cadillac CUE is disappointing, other car is BMW 650I and iDrive blows this away.

Luxury SRX SUV

Dealer support for the Cary Hendrick Cadillac dealer was outstanding, my first cadillac. The SRX was extremely sporty and stylish inside and out. Fuel economy the only drawback for this outstanding model.

So far, so good…

Car was bought to replace wife’s Honda CRV. After sampling any number of makes and SUV-style models in the used late model class, we shopped a local GMC Cadillac dealership online, almost as a lark. Our price point matched only a few vehicles, of which 2 were SRXs and both of those were 2014s. We shrugged, went to the dealership and test drove the one…we were sold. Neither of us had ever owned a Cadillac or a luxury vehicle before. The car tracks nicely, the 3.6 is responsive enough, and car looks great inside and out. Some features are welcome, while others will never be used. As Cadillac has already updated the SRX to a new and different designation and redesign, the drawbacks may be unique to this model’s run, such as wide pillars and overall reduced visibility. Also, the CUE system poses a learning curve for drivers old enough to have owned rotary phones. The array and display of buttons and non-buttons (touch and swipe), on the steering wheel and center dash can be daunting for the memory impaired and symbology challenged. Overall, impressed with vehicle. Ride is generally smooth and quiet. Seats are comfortable enough not to feel uncomfortable, even after long drives. All things considered, how can we go back to non-memory seats and manual tailgates?!?

Excelente

Excelente vehículo, con mucha tecnología que permiten un manejo suave y muy confortable

Great ride

Love this car. Loaded with all features I was looking for.