Used 2013 Cadillac SRX Consumer Reviews
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Not Quite There but close
The SRX handles well, especially on highways; but visibility is an issue. The rear view mirror is too small. Probably the worst I have dealt with but I suspect the size is such because of the side "pillars" which can obscure your view. So you really need those side mirrors that light up to warn you when a car is passing. Having the defensive driving add-in helps. Plus my model has a driver's seat that vibrates should you start to drift into another lane. On the highway, I have managed to get 24 mpg. The CUE system needs some major improvements as it is totally non-intuitive nor can apps be added to it which I believe is a big mistake. And the HD radio can drift which makes it difficult to hold on to a station. Storage in the rear compartment is excellent. No spare tire, just a can of stuff that you use to halt a leak/puncture as you then limp in for help. I have had a few problems with the power driver's seat. The seat refused to drop down. It was repaired, unsuccessfully, several times. Finally, I insisted the seat and power mechanism be replaced. But after I left the car with the dealer, who promised to drive it and prove the repairs worked, I received a call informing me the entire seat and all would be replaced. I still enjoy the car but my wife isn't as enthusiastic. Actually, she hates it. She finds she can't cope with the rearview mirror. She drives an Audi Q5. I like the way the SRX handles, and it is great for highway driving and holds the road well for a front wheel drive car. This Caddy is still a road winner. A friend bought the new XT5 and I have noticed some good tweaks, but this model is still great to drive but I have wished at times there was more storage in the back. Time has passed but the car is still a winner with me. As I take care of my cars, the SRX looks new. I'd like to trade it in for a new XT5 but I can't come up with a good enough reason. It's good that I like this car.
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FIRST CADILLAC
'We bought this Performance fwd model for the Mrs' daily "around town" car about six months ago. Our friends and family love its snappy looks which draws a lot of attention. It's exciting to drive and ride in. Powerful engine/transmission drive line. Sporty handling, comfortable seats and ride. Lots of room in front, but legroom in rear is tight when front seat(s) are all the way back. Beautiful, luxurious, quiet interior. The CUE system? Well, just like our iPhones it's a fun challenge, and we are conquering both. We wouldn't want to do without either.
- Luxury 4dr SUVMSRP: $9,9904 mi away
- Premium 4dr SUVMSRP: $11,543189 mi away
- Performance 4dr SUVMSRP: $7,995101 mi away
Cadillac SRX Review
We were looking for a late model used CTS sedan when we came across this 2013 SRX Performance model. The car was a lease return and had only 11,300 miles on it. The car is also Certified, meaning we get an extended warranty for no additional cost. The Cadillac salesman was very helpful and came down to meet our offer without making us go through annoying back and forth with a sales manager. Overall, a very good experience. The car is primarily for my wife and met her requirement for AWD and outward visibility. Having a very positive experience with the 3.6 engine in my older CTS, I was pleased to see that this car had the same motor. This motor has proven its performance and reliability for more than 10 years on tens of thousands of GM cars and trucks, including the Chevy Camaro. After more than two months, we are very pleased with the car. We enjoy the XM radio on the CUE system and the back up camera and parking assist features work flawlessly. The car even brakes automatically to prevent backing into a bush (or worse). While it does not afford an overly generous amount of space in the rear cargo area, few SUV's of this size do. The auto power lift gate opens the door well out of head bumping range and is adjustable should you prefer less of a lift height. The front seats are very supportive and appear to be made of quality materials and craftsmanship. The heated power seats will adjust to any reasonable position and provide very good support. The sun roof is very impressive, opening up directly overhead for front passengers and having a fixed roof window for those in the rear. Overall a very comfortable and solid ride car. The performance is the best part of this car. It goes fast and shifts authoritatively. The car will carve turns at speeds twice that of those posted with no noticeable body roll. Steering is taught and braking superb. Acceleration is outstanding for a two ton SUV. It should be noted that the Performance model does require that you give up that softer, quieter Cadillac ride to a noticeable degree. If that's a concern, you should consider one of their world class sedans. We are very happy with this car and would buy it again. If you're concerned about buying a Cadillac, you needn't be. Cadillac has come a long way in ten years and is making great cars. And you will have the added benefit of knowing that you are supporting an American company.
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Cadillac mid size suv
I had this vehicle for about 2k miles. I found the steering heavy at slow speeds probably based on the all wheel drive system. Brake pedal is a bit heavy although that may be because this model is quite heavy. Weighting in just under 6k. Despise small flaws this luxury model SRX comes with lots of toys. Heated steering wheel and seats. On star and XM radio. Backup camera and both rear and front parking sensors. The front parking sensors comes equipped with an on off setting as well. This model can be completely keyless. The doors has sensor touch on the all doors allowing access into the vehicle with the key fob in pocket. Keyless start and automatic rear lift gate.
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SRX-Premium Edition
We have a 2013 Cadillac SRX Premium Edition, FWD. I purchased this vehicle for my wife, but to be honest about it, I love it too!!! We have 1000 miles on the vehicle as I write this review, thus this will only include our initial impressions. Overall I would rate the vehicle a 10+ on features and styling. I would rate it at 6-7 regarding fuel economy. I give it a 9 on handling.
Spare tire vs tire repair kit
a metal plate struck one of the rear tires. got a flat tire. when called for roadside assistance (RSA), I was asked do your car came with a donut spare tire or with a compresor repair kit? To my surprise, it came with the C-repair kit ;-( It was a nightmare!!! RSA was no helpful, a tow truck was going to take 1.5 to show up,...4hrs later I went home, left the car in my work place parking overnight. How come when the dealer sell you the car does not tell you about the NO spare tire ;-( This is ridiculous!!! I am so disappointed that a so expensive luxury car does not come with a spare tire. Today the dealer is going to hear me... sorry, I am really upsep ;-(
First and last Cadillac ever. Huge disappointment
I purchased my Cadillac srx with 12k miles on it. Car looks nice, drives alright...shifts really hard. Cadillac sent out a recall to fix this issue...my shifting problem never was resolved despite the dealership saying it had been fixed. I got flat tire, found that there was nothing but a shitty can of fix a flat that came with the car, Cadillac expects you to call roadside assistance...my car happened to be in my driveway when I got the flat. I had to call a tow truck. The cue system started acting up about 30k miles, I took it into dealership, they said it was fine...at 60148 miles, the cue system went out...Cadillac refused to cover this because I was 148 miles over warranty. Told me it would cost $1200 to fix minimum and they wouldn't know until they got in there. I bought new screen on Amazon for $80 bucks and had a local mechanic install it for an additional $80. About 70k miles on the car and I notice that my tires are not holding air...started with one then ended up being all 4 of them. My rims had corroded so much that the tire wouldn't seal to the rim. Cadillac dealer says I need 4 new rims, I took it to another shop and paid the labor cost for them to grind the rims so that they would seal. Caddy dealer told me they tried and it didn't work...other repair place in town was able to do the job. 80k miles and the battery needed replaced, 90k miles and the ac went out and I began to notice the paint on the hood of my car is looking like its bubbled. The ac compressor needs to be replaced...1200.00. This is the last straw for me...before I get a chance to trade...my low oil light comes on...apparently my car is now using oil. Its not leaking so it must be using it. I've owned several lower end vehicles and have never had the issues I have had with supposed quality high end vehicle. Big thumbs down Cadillac...on your product and your lack of customer service skills.
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Nice car terrible service from Cadillac
The CUE system in this vehicle is terrible unreliable the screens locks up unable to use for weeks then it comes back on all Cadillac wants is to sell you a new screen or a new computer if your out of warranty you are basically screwed!! I was ONE HUNDRED MILES OUT OF warranty ! but the CUE system never worked it's very slow and locks up, the SRX is a great car very comfortable and quiet on the highway too bad Cadillac screwed so many early owners by not fixing or replacing the CUE system they knew was crap.
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2013 SRX an electronic nightmare
I purchased this CPO vehicle 1 1/2 years ago with 42k miles on it. I was in love until the nightmare began. The car would be dead and had to be towed endless times. One major electronic component began to fail one after the other. It even died one time while driving it. Very unreliable. My beautiful vehicle I was so proud to drive, so proud to own has let me down. Now that the new XT5 has come out and replaced the SRX the value of my SRX has plummeted below my loan amount. I believe my particular vehicle is probably a lemon. I don’t see from other blogs about the 2013 luxury SRX FWD that all the problems I have had are very common.
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2013 SRX4
Beautiful vehicle. Style is unmatched. Ride is totally Cadillac. Performance is very good. Gas mileage is okay. Electronics are only questionable area. Need to have the whole entertainment center replaced due to touch screen malfunction. Very expensive.
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Obsessed!
Craved a 'caddy' ever since forever! Art 'n Science design themed SRX offered best of what I wanted/needed; snazzy style, ample cargo space, loads of comfort & safety technology. A better torque-to-speed ratio would definitely be a useful improvement! Gas mileage is acceptable for a vehicle of this weight, but ONLY if you stay on top of required maintenance schedules, replace tires ahead of suggested interval, maybe treat it to a fuel system cleaning from time-to-time? Downside, buzzy, slow-ish acceleration. When I want to pass, I want to pass then, not later! However, once it gets there, it moves!! This vehicle would definitely benefit from enhanced engine compartment sound insulation. Perhaps higher quality materials could've/should've been used?? Getting accustomed to the fat 'c' pillar blind spots is a thrill, but also potentially dangerous. All things considered; electric vs. gas, coupe-sedan-truck, vanilla vs. rocky road, I love my SRX waaaayy more than not!! Unfortunately, now have to consider a competitor's product due to the XT5's size and lack of appeal to me. The new XT4 is too small for my needs and lacks same/similar verve, so I'm forced to consider replacing w/ a competitor vehicle i.e. Jaguar F-Pace Sport, Range Rover Discovery or a yet-2b-determined vehicle. Because SRX's unique design stands out (in a good way!) among the industry's current smoother, softer design direction, I'm pleased Cadillac isn't completely abandoning the A & S theme. Hope something new and exciting is forthcoming in Cadillac's 'XT' series!?
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UPDATE 05/29/24 - I still own this vehicle!!
New Update - 11 yrs/98887 miles - still no major repairs or issue - still a great vehicle. ANOTHER UPDATE - 10 yrs/95657 miles - no major repairs or issues! Still a great vehicle!! UPDATE - I've owned this car for 8 years/79,500K miles. With the exception of the recent recall (#N212340980) on this specific model, I have no new pros or cons regarding this vehicle. The car continues to run great and I have not encountered any major expenses. ORIGINAL REVIEW - I purchased the 2013 SRX new with 5600 miles on it. Six years later I'm at mile 61K and still enjoy my car. PROS - smooth, dependable road car. I love taking long trips driving this car. The performance is great; it accelerates and shifts very well. The power heated seats are very comfortable and is adjustable to multiple positions. Love the lumbar seat adjustment feature of this car. The large sunroof is great. The BOSE system has great surround sound. CONS - Visibility. I'm a 5'1 female and can barely see from the sides because the side pillars obscure my view. I have to be extremely cautious when making turns or pulling out into traffic. The glass on the CUE Infotainment center started de-fragmenting (I learned this is a flaw of several Cadillac models with CUE) and I was unable to use any of the CUE features - GPS, Radio, Heating/Cooling. It cost me almost $400 to get the glass replaced. I'm very disappointed the dealership didn't replace this flawed glass for free since the de-fragmenting is no fault of the car owner. The stored radio channels cannot be deleted after they have been set. Your only option is to set a new channel over the old one. Back seats are only comfortable for young kids and teens. Rear storage is very limiting. Overall, I enjoy this car but recently learned dealerships are no longer offering the free oil perks that I always enjoyed with all my Cadillac purchases. That added to my disappointment with the CUE system has me looking at other luxury cars.
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A great little SUV
A great over the road car.... Good mileage, 24-26 highway and 20-21 city... Comfortable for 400 mile runs and great looking.... It drives great with very little correction needed to keep it straight. Two bad wheel bearings since my last review....... No other problems since last review
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Ride with style
Classy look inside & out. Love the touch screen controls or voice command options. I did have to take the car in for engine work within the first week after I bought it. The work was fully covered by the factory warranty!
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poor visibility
visibility is hampered by the roof support and the rear view mirrors, there is alarge area that is blocked to see oncoming cars from left and right.
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No speedometer
I speedometer keeps going out. After two times at service center, we were told that when it happens to pull over to side of road and cut car off to reset it. What kind of Crap adivise is that??? Also it does lock with keys in it. Can't seem to find out this problem either!!!
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super comfortable and luxurious
This is my first Cadillac. The ride is amazingly comfortable and it's very responsive and fun to drive. The Cadillac Cue system does require a bit of learning before being able to take advantage of the functionality. The seats could have a bit more padding, but that's about it. Otherwise, this car is amazing and I'm loving it!
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2013 Caddy
It is not a luxury SUV............ruff ride over bumpy road. Blind spots front drivers side post by front windshield. Talking to Navigation it can not understand what I am saying. Had a issue with electrical system. Got in car everything was black on console and steering wheel only had AC light on but that worked.No radio or Cue screen. My friend took off battery cable left it over night put back on and it started and all was fine. Month later get into car no power at all car was dead. We sat for a minute then everything came back on.called the caddy place and he told me it was the battery..by God he was right...so check your battery for the right voltage before you pay the big bucks to have them check out your car at the caddy place. Replaced the display screen about 2yrs ago it was under warranty…….now it is starting with hairline cracks and spreading on entire screen. I can’t change clock,or answer phone with screen. To replace would cost $1000…..Now it is 2024 Cue screen was replace….just the screen….make sure you get the right one….$115 from EBay. It wakes great. Now AC problem just blows hot….had to take out the whole dash to fix. Now it takes 10 min before it cools off. The caddy is getting older and so am I.
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GM just can’t seem to get it right
There’s a lot to like about the SRX. The styling is distinctive, there’s plenty of interior room, it hauls a lot in the cargo area, the ride is comfortable, and the voice activated navigation system is easy to use. Now the flip side. The mechanical and electronic reliability is highly suspect. The nav screen had to be replaced after the system died. Both front seat heaters stopped working. The fuel pump failed (leaving my wife stranded), the transmission started to shift very abruptly, a whining noise developed in the rear differential, the check engine light illuminated on a few occasions for no apparent reason. Fortunately, all of these expensive repairs were covered by the CPO warranty. But worst of all are the low beam headlights. They are incredibly dim, barely brighter than the daytime running lights. And their brightness has continued to deteriorate as the vehicle ages. After years of denying that a low beam problem existed, GM has finally (in 2020) owned up to the issue and is willing to replace the headlights (at a coat of over $1600), which the vehicle owner must pay up front and then request reimbursement from GM. This will be my last Cadillac.
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Owner
The vehicle above average on everything
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Very good suv
Great suv!!
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Cadillac
The car was almost perfect, the few little issues we found we did not like they took care of immediately
Fun driving car
This car was super affordable and luxurious
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Black Beauty
We went to the dealer in Orlando Fl after we had some figures from edmunds and other dealers. This being our third cadillac we qualified for the $1000. loyalty rebate. We received an excellent price out the door with our trade-in so there was not any hassles or game playing.
Font wheel drive can't handle the heavy snow
I love the car but living in Michigan and purchasing a front wheel drive although I begged for a all wheel drive salesman said it would take time to order it so he promised I would be fine in front wheel boy is he wrong the SRX cant turn in the snow it gets stuck and the wheels spin. I have a dreadful fear in driving it. Any help or suggestions would help. dealership Crestview Cadillac In Rochester HiIls, Mi don't care they got their money. Well I invested in snow tires and it helped Not to happy about having to spend money After reading the forum and others from the forum suggested I buy snow tires it has helped my drive in the snow tremdously thank u to all those who help it certainly wasn’t Cadillac or the dealership
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SRX-DISAPOINTED
I am very disappointed in my SRX. The seats are uncomfortable, rear visibility and right side visibility are poor, the transmission shifts rough. I have gotten more accustomed to the CUE system and it is easier to use, even though it is slow to respond and continues to be difficult to use in traffic. The air conditioner is poor and not made for Texas heat. When starting, you have to drive a couple of city blocks before you get cool air. I keep the temp on the lowest position and the fan on high most of the time. The car did not come with a spare tire and I got a big sales pitch about how great Cadillac service is, in all parts of the U.S., even rural areas. Cadillac service has not been that great when I park it in front of their door. So I am afraid to take it out of town on the road. I have a second car that I use for vacations. I like the safety features. The seat shaker gets your attention and when backing a large triangle appears on the screen if you have cross traffic. The 307 HP engine is nice, but you pay for the power with poor gas milage. The interior has not held up very well. The carpet and floor mats are very poor. I've had a couple of minor mechanical problems, but overall the drivetrain has been reliable.
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211,400 miles and still running, barely.
I have had this SRX Performance model for 8 years. Two owners total. I have had to replace headlights, hub bearings on three wheels, driver window motor, and other minor things. A few people have said they can not believe a Cadillac would make it past 125,000.miles. The car still looks very new inside and out. It's time for a new though.
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Absolute Delight
Turned in our 2010 SRX at lease termination last month in exchange for a 2013 and am delighted with the new 2013 version. While I liked the 2010 it had several shortcomings including the engine and a lack of some features. The 2013 has addressed all these concerns and more. The engine is superb, smooth and powerful and there are lots of additional features which I love including a heated steering wheel, and many more. And, the new CUE system is awesome. There is absolutely no shortcoming I can find, only complete satisfaction. Highly recommended.
Natty caddy
Furl mileage could be better
Smooth and pleasant ride
The car rides smooth and I like how it handles the road. This vehicle doesn't have any play in the steering. It also is a heavy car; no light weight. It performs well and it's a smaller version of Escalade.
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2023 Review
I have a 2013 Performance model. Currently at 175k in mileage. Luxury ride, all the bells and whistles that even newer cars do not have. This car is a dream to drive long distances. But most impressively is its handling on Wisconsin snow and ice. The wider track makes it even more stable than our Jeep Grand Cherokee! It has been amazingly trouble free. Only costs have been routine maintenance. I am hoping to get another 50-75k out of it. I would buy this car again in a heartbeat!
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Best designed suv
I have always loved the srx, when I decided to finally to get one the 2013 or 2014 was my target year. In my opion the nicest looking suv on the road, extremely comfortable to ride in and drive. With the sharp lines just a awesome looking suv a definite head turner.
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Cant see it!!!
i purchased a 2013 Cadillac SRX4 from a local dealer....with 83k miles on it. I love the car, rides and runs great only one thing that I'm having issue with..... the headlights are very very dim, cant see in dark.. so i went out purchased LED's figuring it would fix problem, NOPE, the stock halogen (lowbeam) light burns so hot it actually melts the reflection in back of lamp off..so therefore they are on, but they don't shine one the road...went on amazon and ordered whole new light assembly..i guess it was a recall back in the day, not anymore. just putting in my 2 cents! beware!
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The Car of my dreams!
Luxury at its finest. The most beautiful interior! Perfect size! Perfect everything!
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Warranty the best Suv is amazing
Have always had a sedan, tried the suv and gell in love. Plus got an extended bumper to bumper warranty thru their certified program for up to 6 yrs and ip to 100000 miles
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My SRX 4 Should have stayed in FLORIDA
I've owned a 2006 STS since brand new. Love my baby. Moved Upstate N.Y. My wife had a 2005 STS fully loaded. Had to trade in her '05 cause both cars are rear wheel drive. We couldn't get up our driveway. Bought a '11 Equinox. Great in snow. Traded in Equinox for a '15 Model. Only we leased this one. Loved it! Great in snow! Lease ended. Saw a 2013 SRX 4 on the lot. Black & Beautiful. 22,000 miles. First snow fall yesterday. Our SRX 4 came from Florida. Well our Caddy was boating all over the Thruway! Scary!! Just bought this beauty in August. Hate to trade it in. The SRX 4 is not made for SNOW! Very dissatisfied. Needless to say, my 2006 STS stays put in the snow. Cadillac let me down. The boating feeling was very uneasy. I'll give the SRX 4 one more chance. Will keep you posted.
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I love my car but
I love my car until now I am dealing with if I want to replace the front main seal on my car some say pointless to fix but literally the only problem wrong it’s leaking oil also the con is the headlights
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mine is fine
shop around
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