Used 2011 Cadillac SRX Consumer Reviews

Loving My New Luxury SRX FWD

I have been watching this vehicle since it came out in 2010. I went back and forth between the Infinity FX35, BMW X3, Audi Q5 and the Cadillac SRX. Coming from a Japaneese SUV I was hesitant at first, but I must say, GM really stepped it up a knotch. I went with the Luxury Model and to be honest I don't think it is sluggish at all. It is stylish, they spared no expense on all of the bells and whistles. It can be alittle hard to see backing up but the camera which comes on your rear view mirror more than makes up for that. You do loose a little head room with the Pani sunroof, but the benfits more than outway the negatives. Give the SRX a try I think u will be majory supprised.. I was

Love this Caddy!

I've owned my 2011 SRX Luxury since May 2011. Regretfully, I will be selling it soon. I have loved this crossover and have never had any issues. Aside from a few minor recalls, this vehicle has been virtually maintenance-free! I have to admit that after 4.5 years I have racked up a meager 33,000 miles (mostly city driving), but have had the opportunity to take it for a couple of long road trips. Except for sluggish acceleration, it drives like a dream. I have the pop-up Nav screen and the sound system is awesome! The interior is beautiful and the ambient lighting (at night) is a nice touch. The seats are comfortable and the ride is very smooth. My major complaint is the lack of room in the back seats. We have a massive car seat for my son, which only works in the middle of the backseat. With another on the way, it has come time to get a larger vehicle. If it weren't for needing more room, I'd drive this until the wheels fell off, which I'm sure would be a very long time from now at the rate we're going! One thing I think could be improved is the vents...I live in Houston, Texas and the summers here are brutal. I'm sure it didn't help that I picked a black SRX with charcoal interior...but the A/C system was a little too slow to cool the vehicle some days. I ended up using the Onstar remote start feature a lot to get the car going and cooled off early. All in all, I would definitely recommend this Caddy and I would consider buying one again (once the kids are older and in smaller booster seats)!

Awesome Caddy

I've had this Caddy for about 3 weeks. I absolutely love it. It's fun to drive, & makes it's presence on the road felt. This is a heavy SUV, & makes one feel secure especially in Washington D.C. traffic which is the worst in the Country. The only drawback is that it is a bit under powered, something that has been addressed in the new 2012. It's also the best looking SUV. GM is back.

love my Cadillac SRX

I love my Cadillac SRX still -after having it six months. After test driving all the Chevy, Kia, Honda, GMC, Buick, Nissan, Hyundia, Toyota cars and SUVs, I liked the SRX the best. I bought it because they have the mainteance free for 4 years or 50,000 miles. Free oil changes, tire rotation etc. It has the 6 cyl which has plenty of power to get on freeways.

Loving my SRX

Purchased the SRX May 2011. I love the drive, ride, and design. It gets tons of looks on the road. I purchased the black ice after going back and forth from the red to black ice. Of course I had to pick the 2 most popular colors so it took some time for the dealership to find just what I wanted (I had to have black interior b/c I have 2 kids). I wish I had purchased the premier with air conditioned seats, but I saved $3000 not getting them so I just use the app on my iphone to start my car and cool it off.

Like Brand New

Great vehicle with no problems, very nice to drive and beautiful interior and exterior.

2010

Not nice sounds in the WI weather, when it is colder then 20 degrees, it sounds awful like worn springs of an old jeep, terrible. Experienced car not starting with either remote, seat warmers needed to be repaired, a recall, leather seats that are not durable.

A Bit of a Bummer

Owned or leased over 10 Cadillacs prior to my SRX AWD - always with a great experience ... unfortunately, this vehicle has been a disappointment. I liked the exterior looks - mpg ok; however, should have checked the vehicles performance and technology out better - both a disappointment - not the standard I have come to expect from Cadillac. Found the vehicle to be noticeably underpowered - transmission shifts in a odd way at times - very irritating technology (e.g. front crash warning beeps in the garage when backing out in reverse, the front seat when you turn off the vehicle moves back automatically so far you would not want someone in the rear seat, etc).

I'm Disappointed in Cadillac and Sewell

We purchased a new 2010 SRX almost 9 months ago and it has 6,000 miles on it. First, the gas cap is directly over the right rear tire which forces the gas tube to run parallel to the ground. This causes almost any gas pump nozzle to constantly stop or fall out, so you have to hold the dirty nozzle the entire time. Despite many complaints from many buyers, GM and Sewell resolve this issue with a letter to complainants telling them they don't know how to fill their car. The other issue is a slushing sound in the gas tank. This is very annoying and sounds like a lead ball rolling around in the back. The visibility, long hood, and sluggish and jumpy acceleration are also poor.

A Decent Car with a Some Glaring Issues

We have owned this car four years. Bought used with low miles. Trips to New England, the Great Plains and many trips in between. The Good: Quiet, comfortable ride. Quality materials. Most comfortable driving car I've owned including a Lexus RX200. The Not-So Good: Front A pillar blind spot. The front pillar is so large it often blocks people walking in a crosswalk if you are turning a corner. Headlights: Just plain dim. Almost worthless. SatNav: Just ridiculous. The suggested routes it takes are miles out of your way. Google Maps is far more accurate on choosing a route. The software needs a major update but updates are few and far between. Acceleration: Don't expect to win any races. Anemic at best. The Bad: Timing chain issues. Seriously? Of all the cars I've owned over 40 + years, including Lexus, Ford, Audi, BMW, on and on, this is the only car where a timing chain has needed replacement. If your 'Check Engine' light comes on, be afraid. Very afraid. This little repair item will set your bank account back, oh, say about $2000. Apparently, timing chain issues are common with this GM engine no matter which car; Cadillac, GMC or Chevrolet. You've been warned. Depreciation: The SRX has one of the highest depreciation rates of any used car. This is great if you are looking for a nice, used high-end luxury SUV for a bargain price, but not so great for resale value. While we have really enjoyed this car, the major issues that have cropped up have soured me on buying another GM product. Update 1/6/2020: Since my initial review, the windshield wipers failed twice. Again, another expensive repair on a GM product that I've never experienced with any other make. I believe GM now has a recall on Chevrolet Equinox wipers which are the same part, but nothing on Cadillac thus far. The headlights on the car are unsafe for night driving. There is a class action law suit against GM for this defect but no resolution to date. Update 1/1/21: Last year Cadillac reimbursed owners who replaced their headlights. Unfortunately, they replaced them with the same crappy parts, so just one year later, the headlights are now dim again. My first and last Cadillac.

I wouldn’t buy it again!

It isn’t all bad, but I’ll weigh it out for you. Pros: 1. The ultraview sunroof. It’s beautiful and terrible at the same time. Mine leaked. That was fun. 2. It’s a Cadillac. It’s comfy and the handling was great. Cons: 1. Sloppy Trans! The shifts are lazy and soft. Definitely not great even in sport mode which is a joke. 2. Power. Mine was the 3.0, I don’t know about the 3.6 but going up hills in this thing was not a treat. It makes you wonder am I going to end up flooring this thing to get up this hill? 3. Brake pedal feel. I hated the way it felt. You really had to put some effort if you wanted to stop. It was a little tiring after a while. 4. Overall reliability. Timing chain failed on mine. Common for these. Engine had to be replaced before 90k miles. If you buy one of these, change the oil religiously. But sometimes that doesn’t seem to help. 5. Headlight are a joke! Cadillac recalled the headlights they sucked so much. To be honest, it was a comfortable highway cruising money pit.

Almost a perfect 10

I traded a 2007 DTS in for this SRX to hold me until the new XTS arrives next year. I'm not a Crossover person, but this is a really nice change. Fit and finish is perfect, and the optional Crystal Red I ordered is a real eye catcher. Seats are too firm, but I can live with it. The engine leaves a lot to be desired, but it's fair. Rides like a luxury should, but very noisy when you need to pass, or merge on the freeway from the underpowered engine. Poor fuel mileage with about 16'5 tops in city driving. At 6' there's plenty of leg room, and some to spare. Difficult to program different things i.e. radio etc.

Premier Auto Haus

Smooth, loaded, love it! Purchases from Premier Auto Haus in Downers Grove , IL salesperson was Mike. Great service Transaction was quick and easy. They paid to change the differential fluid with no problem and haven’t had any issues with the car. It rides like brand new. I purchased silver/ Black 2011 Cadillac SRX PREMIUM EDITION AWD. I paid $11,000 cash taxes included.

1st impressions

I recently bought an SRX so I can't really speak to reliability but ...It seems attention to detail is there, very nice interior and an excellent body. The pickup is excellent particularly with the autostick. Gas mileage is a bit disappointing but avoid the lead foot and use autostick and you should be fine. The trunk area is nice, and I particularly like the hidden large well which is lined so it is great for frozen items.I really like the fence divider on rails the trunk area has very handy (can stow in the well).

don't buy this year make and model of cadillac

the car shutters when driving slow, the dealer says its a design char. I call it a flaw and I have never had a car that shuttered when you turned the wheel. well let me take that back. I have but I replaced the power steering unit and I fixed it. I have a 2004 cts drives like a dream still. this car sucks. I just bought it and I cant believe this new steering unit is not powerfull enough to turn the wheels. I drive underground a lot to park the car and it shutters. I mean really. its a Cadillac it should be up to min. of industry standards if not exceed them. Hell I could of bought a Honda and not had this much trouble. I cant believe the dealer knows bout the steering and still sold me the car. they saw me coming. why not fix it for good then sell the car. not just pawn it off on another customer. Cadillac should not do that. Im frustrated the dealer wont help me. Im afraid im going to have to get legal help. the transmition geezh. it revs too high then when it shifts it gives you whiplash. it underpowered a poorly designed car. its a lemon. they wont admit it. don't buy this make and model get a cts instead.or if you want to get a suv buy anything else and certainly not this make and year. one nice thing about the car.... the sound system.. Period.

Best Caddie yet!

We've owned several Cadillacs over the years and this is the best one so far. Wife loves the higher seating and traffic visibility. No maintenance problems, so far. Great dealer service. Looks just as good as the day we drove it off the lot.

I love my 2011 SRX

I am very pleased with my SRX. I have owned Cadillac in the past and they proved to be a problem. Hopefully I have not made a mistake with this vehicle. I only have 250 miles at this writing and I am pleased with the new Cadillac warranty. I agree, the transmission is sometimes confused... but I do not have a heavy foot so acceleration is fine for me. I love the styling and the car is fun to drive.

Good Value

After driving ALL suv and crossover vehicles, we chose the SRX. It was more comfortable than the X3 and Q5 and presented a better value to us. The feel of the vehicle was heavier and more substantial on the road than most vehicles of a similar size and cost. Fuel mileage is good and we found the highway manners quite good. Cargo room is adequate and the cargo gate is a nice idea. Keeps things in place in the hatch. Cadillac service and dealer attention is second to none and the full maintenance for three years is great, free car wash anytime, road side service and let's not forget ONSTAR. We moved from a 2007 Suburban, talk about large and comfortable, the SRX is GREAT.

Safety issues

My driving lights go off when it rains. Cadillac has two class-action suits in the USA for this reason but does not consider this a recall. Just picture yourself driving at night on a rainy night and your lights go off due to excessive condensation. YOU can’t see anymore and other drivers cannot see you.

Great looking car

This has been a good purchase, a little disappointed in the trade in value when ever I trade but isn't that always the case?

If your planning on spending $50k look at something European

Have had this car for 6 months, and recently took it on a 10 hr road trip and ended up falling out of love with it. When we got it we though it was a great value compared to the big three from Germany. The ride is really rough. I suspect this was some sort of effort to make the SRX sporty. It is really tight, and it seemed every little bump could be heard and felt inside it car. The interior is nice, and the price for the content is better than those from Germany. But gas milage is so-so. We average about 25 MPG on the high way, and 15 city. It's overall average isn't much better than my fullsize truck. If you're gonna spend $50k there are better offering for mid-size crossovers.

the caddy is not to baddie

Wonderful car to own and drive, certainly not an economy car but great ride and a safe vehicle.

Government Motors Crossover Failure

I have had my 2011 SRX for over one year and to say that it is a disappointment is an understatement. It is far too heavy for its small 260 hp engine. It is cumbersome to drive. I went from an Acura MDX to the SRX and every day, I miss my MDX which had much more room, but was much more agile than the SRX. I have already had transmission problems. The cargo space is miniscule. The only positive I have to say about the SRX is the electronic features it has. The navigation system is very good and the stereo is top of the line. Everything else is a disaster. I hate this car and can't wait to get rid of it.

2011 srx luxury AWD

got a used srx lux awd at 110,000 miles. Head restraint sticking forward causing neck pain. Brake pedal sticking so much higher than gas pedal causing knee pain. Front wheel bearing was replaced in 2016 but had to be replaced again in 2018. Water always getting into headlight and burning out bulb. Water from sunroof leaking into passenger compartment. Fixed all these problems by myself. Seats so hard it is not comfortable combined with a very stiff suspension. A/C not working. Bluetooth only connects to phone calls and not music. 12v phone charger inside glove box; difficult to access. Engine seems to be in good condition and doesn't seem to consume oil or coolant. Nice quiet ride on highway. Huge blind spots; giant A and B pillars, almost ran over people couple of times. No torque and needs 4000 - 5000 rpm to keep up with traffic, weird transmission with huge delay in downshifting, and throttle has delay of quarter second-the most unresponsive car ever driven. The temperature and vent controls are buttons which is difficult to adjust. Gets 14 city 18 combined highway going very slow. wheel bearings went out again. $800 for two bearings!

Caddy SRX

Our Caddy has 260,000 miles and is running strong! Change the oil and these cars will last!

Worth owning dependable and good looking

Great ride,reliable and built well

Pleasure to drive

All I have been reading is how this car is short on power, I traded my 2004 SRX with the 320hp North star engine. This car seems to have all the power from a stop and to pass, anyone could need. Combined fuel mileage I am averaging 21 MPG, only have 1450 miles on it but so far no problems. I did have to remove the front headrest and turn them around, I am tall and they were hitting the back of my neck.

Don't Buy This Car!

This is the worst car I've ever owned. There's no power, and the seats are uncomfortable. Worst of all, there are HUGE blindspot that make driving it feel unsafe.

Love it!!

Have owned this car for almost a year. It has been amazing in the snow. Haven’t had any issues. Would definitely recommend it to people.

Excellent Ride

I returned my BMW to lease this SRX. I don't regret it one bit. I love the higher view and the ride is so smooth I have had the car for two weeks and I already have 700 miles on it.

Nice Ride!

We recently found this vehicle for our 26-year-old daughter. It was in excellent condition with low miles. We paid $12,000 for it. She LOVES it! It is a beautiful vehicle and a smooth ride.

Love driving but too many issues

I love my 2011 SRX- it is comfortable and a great fit for me driving. I have plenty of cargo room and the added roof rack helps with long trips. We added a tow package as well. However, I have had too many issues with the car to really recommend it over other SUV’s. Axle Shaft, struts, differential, have been replaced multiple times. Failure of the power lift gate lead to a new module as the drains from the sunroof clogged and drained in to the well. Timing chain issues, horribly dim headlights, faulty throttle sensor causing the car to decelerate (while I was on the highway going 65mph), ABS failure. The list goes on and on. This is a car with the need for extensive, costly repairs.

2010 SRX has problems

the 2010 SRX (basically the 2011 is the same car) is great looking, gets so-so mpg, is a bit underpowered but OK -- but be warned, I and at least one other SRX owner I met, have had the bad experience of the battery inexplicably draining overnight - and in my case the Cadillac service guys can't find the cause. GM customer service answer to my dilemma: "we can't do anything if the service people can't duplicate the problem!" Do they think I am draining the battery for the fun of taking the car back to the 50's type dealership (three times, and leaving the car for a total of 8 days)? They apparently forgot that I'm not only a customer, but one of the taxpayers whose tax $ saved their butts!

Car in Shop 1 week

Shortly after purchasing this auto I noticed that any cup you put in the cup holder would tip and spill. Packages roll all over the back. The cargo net lays flat and you tuck your purchases under the net. What an inconvenience.The auto has been in the shop for 1 week today. The top rails were damaged upon arrival. So were the next 3 sets. Still waiting. Not user friendly interior. This has been such a big disappointment. I had Lexus autos for the last ten years and thought Buy American. What a mistake. Dealer was hard to get hold of for any info.

went back to GM after 20+ years

I've been a german car guy for a long time. Just wanted a change. bought the srx in sept. 2011 have 524 miles on it at this writting. so far I am happy with the suv over all but dislike the non turbo v6 quite sluggish for my taste but Ican live with it. fit and finish is very good,interior is beautiful, the look of the suv is great overall the choice of a cadillac was a good one. may be after 10000 miles i'll write another review, hope I can still rave

Love this car!

After reading the Editor's review for both the 2010 and the 2011 I was ready to scratch the SRX from my test drive models, despite the fact that I liked the styling of the SRX. I owned previous Cadillac's that had problems with quality. Cadillac had some difficult years, i.e., the four-six- eight cylinder year and the year they offered the diesel engine. However, after reading positive consumer reviews for both the 2010 and 2011 models I took a test drive. I was pleasantly surprised. So much surprised that I purchased the 2011 SRX luxury model. Thanks owners for your reviews, you were right on the money.

In the shop more than I’d like.

I've owned the car since new, it is garage kept. It's primarily my wife's car to drive to work, but for trips and to run errands we use my Dodge Durango , which is More comfortable and has far more storage than the Cadillac. In 100k miles we've had to fix the A/C four times, replace both front bearings (within a month of each other), replace the radio, rear backup camera, and the rear hatch struts. we’d replace the car, but it’s paid for. When we do replace it, it won’t be with another Cadillac... Thinking Lincoln Natalia or BMW X-5.

WOULD NOT BUY THIS MODEL AGAIN!

First off, I wanted this model badly, however I didn't research my purchase and it is now costing me. The roof drains tend to clog up and water pours inside when you get heavy rain. Dealer wants $1800 to fix. Water collects in the wheel well causing the rear hatch electronics to short out. Cost to fix $1100 t0 $1800. Headlights tend to fog up and water collects in the bottom of the headlights, Roof doesn't open any longer due to broken link in drive train Cost? $1100., FOB issues. With the fob in my hand the vehicle dash warning message reads "NO FOB DETECTED". FOB works all the door locks and windows but won't start the car. After a few minutes of fooling around with the FOB she'll start. Same thing on engine shut down. Vehicle can't find the FOB. It just seems that it's one thing after another with this model. When everything is working this vehicle gets great gas mileage and has stylish looks. Local Cadillac mechanic cant fix the FOB issue.

This is the worse SUV ever!

I haven't had this suv a year and it's by far the worse suv I ever owned. I have taken this suv in 10-15 times due to the idling. Every time I stop I get a horrible shake. I bought the suv because it was a CPO and no one seems to be able to know what's going on. I will get rid of this crappy suv this summer. Horrible Horrible Horrible!!!!!!

Going to miss it

I had a 2011 Luxury Model. Sadly it was totaled by someone last month. This has been the best vehicle I’ve EVER owned! I want to repurchase another one but all vehicles have increased so much, I’m not sure that I can get another Cadillac. My heart breaks but you have got to do what is affordable. Considered a used one, but with what the other person’s insurance is giving me it would have to have too many miles or too many owners and we know what that means! So I’m so sad and it wasn’t even my fault the accident occurred 🥲

No spare tire!!!

Did not come with a spare tire. Had a can of Flat Fix, which if used, voids the warranty on the pressure sensor valve.

Where have all the Great Cadillacs Gone?

Bought a 2011 Cadillac SRX with 7500 miles. AC went out, $1000 2 axles $1000, Now at 87000 miles the lifters or cam problems for another $1200. These are just the big expense. Garage kept, all fluids changed at proper intervals. For $46000 you would think you would get a more quality vehicle. Leather wears easy, makes noises and it is not a comfortable vehicle. Basically worst car I ever owned. Going with Mercedes-Benz next, if only the E430 with 300000 miles would ever die lol

An Expensive Chevy

With a price tag north of $50,000 I expected a premium feeling vehicle, but instead feels like an over-priced Chevy. Appearance-wise, the SRX is great looking SUV, but that is where my positive opinion of it ends. It only has 17,000 miles on it, but it looks like it has over 100,000. The leather seat is already worn and cracking, the interior panels are popping out of place, and the leather on the steering wheel is faded. The SRX is a very cheap feeling vehicle. The rear hatch doesn't open because water got inside and damaged it. The water damage was repaired under warranty, but the dealer won't fix the hatch motor, even though Cadillac acknowledged that it was caused by the water getting in. Also, the roof trim on both sides are popping up by the windshield and I can't get it back in place. Performance wise, the SRX is severely underpowered. The 3.0L under the hood is not competent enough to move this SUV and it feels like I am towing something, but it's just the lack of power. The technology in it is a joke. Bluetooth doesn't work and when you try to pair the phone the system freezes. If I have a USB cord plugged into my phone the car won't recognize it and says it is not supported. The navigation is garbage, very inaccurate. The whole interface is overly complicated and slow. Luckily, this vehicle was inherited and not purchased. My family gave up on domestic vehicles long ago and the SRX is a reminder of why. You can do no better than purchasing a pre-owned Japanese luxury vehicle. They are super affordable, reliable, and have great resale value. There is a reason why a used Lexus RX350 with 100k miles cost the same as a used SRX with 30k miles.

Headlight nightmare!

The headlights are a total joke . They fill with moisture. You have to take the whole frontend of the car off to get at them.just to change a bulb is a nightmare. In the US there is a lawsuit for the replacement of these headlight assembly's but not in Canada Very unsafe at night. Beware Overall the car itself is good 2000 dollars to purchase new fixtures then spend another x amount to have them installed

Complete satisfaction

AWESOME LUXURY

This car is loaded to the max. Comfort and extras exceeded my Lexus.

overall great car

Major Drain tube issues

I absolutely love the look of my 2011. I love the leather interior and entertainment features of this car. I also love the panoramic sun roof but the drain tubes are a BIG ISSUE and COSTLY FIX! These cars are known to have drain tube issues. The tubes stop up and cause the interior floorboards to get soaking wet. The car smells and the trunk fills with water which in turn burns out the lift gate module to burn out. Weve had to replace the module and now have to take it to the dealership to get reprogrammed. Also we have to replace all the drain tubes in the car now to secure that this hopefully will not happen again. SO.... before purchasing this car please research this issue that is KNOWN to happen to the Caddy SRX, All in all I do love my caddy but this is quite costly and insurance does not cover this problem and the dealership will not make it right even tho this is a common problem with this car.

european

This is the first American car I have owned in twenty years. Now I know why. The engine is awful and sounds like a lawn mower. It has zero power and has horrendous gas mileage. The transmission hunts when slowing down and is jerky. The suspension has no give, making all road imperfections a nightmare. All my previous cars were European and I ask myself why Cadillac did not hire some of the talent from their European subsidiaries to design a decent engine and transmission. Its back to the drawing board for Cadillac, and another ten years before i buy another one.

What's with the poor MPG

I had owned Infinity I30 and leased Lexus RX for 2 leased terms (6 yrs) without any complain and wish American autos would recapture some market shares from foreign cars. So I decided to lease SRX and have it for about 3 weeks with 550 miles on it. Combined mpg as per the car computer says less than 15 mpg, a far cry from the window sticker which says 17 & 23. This poor showing despite having a less powerful engine put into the car which sacrifices pick up power and supposedly giving better mileage. This leaves a lot to be desired and would require GM to improve this major short coming. Other than this, the car has been problem free so far and I hope I didn't make a bad decision.