Buyer Beware
I bought a brand new 2019 BMW X5 and since the moment I drove it off the lot, there have been problems. I have had transmission problems, my wheel makes a loud clicking noise whenever I turn right and I’ve had a myriad of electrical problems (including my engine being disabled bc it couldn’t detect my key in the car) I have 1,000 miles on the car and it’s already on day 20 in the shop (and counting). During all of these issues, BMW has given me two separate loaners BOTH of which had some of the aforementioned problems. In addition, my friend bought the same exact car a week after me and they have already gotten a new one due to the lemon law. It seems to me that these models have MAJOR issues that BMW don’t know how to handle.
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Mostly good, but not good enough
Like many of you, I have had my 2019 X5 in the shop multiple times. My dealer has been great and I have no issue with their service; however, the driver’s door creeks and rattles while the car is being driver. While picking-up the car today from the fourth trip to the shop, I noticed the driver’s door was misaligned with this attempt to correct the issue. Does it count as a fifth trip if you don’t leave the parking lot after the fourth attempt to fix the car? I don’t know what to do next.
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- xDrive40i 4dr SUVMSRP: $32,59023 mi away
- xDrive40i 4dr SUVMSRP: $26,28331 mi away
- xDrive40i 4dr SUVMSRP: $22,87228 mi away
not what it used to be
We bought our 5th BMW 3 weeks ago, and we have had to it back to the dealership 5 times due to poor electronics. Finally we were told that BMW was not compatiable with Apple products, and that they have overcomplicated simple tasks like climate control. Which was surprising since Apple products worked fine on my 3 series and our previous x5. Finally this week, the BMW navigation went haywire, and we now have to have that recalibrated at the dealership. While the driving experience is good, the electronics are poor. Evidently there is a software patch that bmw is working on to fix some of the problems but the dealership was unaware of it when we purchased the vehicle and it wasn't until we had it back for the 3rd time that they were able to explain that bmw and apple had a falling out. Finally it wasn't until we signed the purchase agreement to find out that the previous matenance program up to 50.000 miles had be cut back to 35,000, and the product coverage had been minimized. I have to say, the product quality is not what it used to be.
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1 year later and still
One year later and my X5 is fresh and new. Makes the previous generation seem ancient. Very light/quicker with it’s buttery smooth transmission. Technology and voice control is amazing. Love the touch screen, gesture control, improved controller giving you whatever your preference. Laser light is amazing. Very luxurious and I say this as as former Q7 & S550 owner. Rides like a dream and I find an excuse to get out to drive her. Once again the ultimate driving SAV. I fully recommend.
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Beautifully crafted JUNK.
First, the good: Wonderful exterior design and a gorgeous interior. The bad: This thing is a beautifully designed piece of junk that will not hold up. More plastic parts than ever. Who wants a radiator that can't take the heat? I have had seven BMWs over the years and the 2019 X5 is a joke. I predict plunging aftermarket values and a lot of unhappy customers. Oh, and if you need air conditioning, forget it. The system is so poorly designed it can't cool five cubic feet.
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