Disappointing, fragile and a money pit
I was hoping that the plug in hybrid would provide a good balance between an electric car and a mountain car that would allow for longer range trips without worrying about charging. The charge only gets to 33 "miles" in the summer and about 24 in the winter and these "miles" are more like kilometers in terms of the actual range. The car is heavy because it has two engines and this makes it less responsive. The car is expensive to maintain. A simple crack in the tail light is more than $500 to fix and it just gets more expensive from there.
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GREAT CAR - IMPOSSIBLE CUSTOMER SUPPORT
Purchased a 2021 Q5 in April, 2021. Have been unable to setup the driver authorization system since purchase. Repeated attempts to contact customer service for assistance result in hold time exceeding 1 hour. The one time I was able to get through the info forwarded was that a software glitch was the problem. Here is one of the prestige auto companies not able to fix a software glitch in many months. Further reacted attempts to cont act them have failed Phone results in holds, no email access provided, chat indicates there is a software problem. No way to express dissatisfaction. Would I buy another AUDI. Vey doubtfull
- Premium S line 4dr SUV w/45 TFSIMSRP: $24,9952 mi away
- Premium S line 4dr SUV w/45 TFSIMSRP: $31,99014 mi away
- Premium Plus S line Plug-In Hybrid 4dr SUV w/55 TFSI eMSRP: $33,44417 mi away
Apple carplay Disconnects
Frequent disconnections of wireless apple CarPlay. Dealer says Audi knows its a common issue . No fix . Very disappointed
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Not reliable at all. Avoiid.
I own this new 2021 "car" for 2 months and already have to repair at the dealership as the emission quality warning light is on. The manual instructs to slowly drive the car to nearest dealership to avoid damage to catalytic converter.
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2nd Road Trip - 1 Summer - 2 Major Issues
Bought 2021 Q5 PHEV March 2021. Aside from what I would call general user interface issues (ex: turn on sequence not intuitive, CARPLAY often unresponsive, display just goes “dark” intermittently for no reason) which I’d call personal preference and minor annoyances, it’s been OK. But this summer this car with ~30K miles has had TWO major issues while I’ve been in out of state road trips which in my book is just unacceptable & scary. 1st- “Electrical system: malfunction! Safely stop vehicle” while in Durango (~2wks from the completed 30K service btw) and now while gearing up to drive back from Coronado, CA to Phoenix,AZ, the catalytic converter malfunction light comes on last night, today disappears, and now the A/C is inoperable! I am getting ready to drive across the desert to Phoenix tomorrow (with 2 kids) in the same car that was fixed (for the 1st issue - bad control switch to HVPS which I now understand could have stranded us at any time) and had a “multi pt inspection” less than 2 weeks ago, with NO A/C and record temps. Reading these reviews (which I sought out in frustration), it seems I’m not alone in these reliability woes. Paying $50+K for a car with these kinds of issues 2 years in = fix it, then dumping it.