Used 2019 Acura RDX Consumer Reviews
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I wish we could give our RDX back
Scott Diedrich, 11/14/2018
2019 Acura RDX SH-AWD A-Spec 4dr SUV AWD (2.0L 4cyl Turbo 10A)
142 of 149 people found this review helpful
After a month of ownership, with two weeks in the shop during this month, we are finally getting a new transmission for our RDX. Sadly they should be replacing the car considering the transmission started acting up with 30 miles on it, but instead have wasted weeks of our time and act like they are doing us a favor by replacing it. It would slam in to gear, feeling like it was skipping multiple gears at a time. Sometimes it would just hang up between gears, other times it would just rev up and not go before finally shifting in to gear. My favorite solution from the dealership was to just let the car warm up and auto start it and it won't be as bad. Granted, the issue was worse when the car was cold, but it also did it while warm. On a side note, letting the car idle in the driveway or garage does nothing to warm up the trans fluid, that only happens when the car is actually in motion and shifting. Confused looks on the face of the service adviser told me all I needed to know there. On the plus side, the loaner car drives nicely and shifts smoothly. Although the loaner car has a horrible infotainment system that lags and freezes constantly, at least mine doesn't do that. Maybe it will though when it's out of the shop, we can be so lucky!
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Trouble From Day One. Now a Lemon
Lynn, 11/04/2018
updated 10/22/2019
2019 Acura RDX 4dr SUV (2.0L 4cyl Turbo 10A)
281 of 297 people found this review helpful
I drove off the lot mid June only to notice 4 flaws before I got three blocks: front windshield crazed between layers, visible only when sun directly on it, Steering wheel unraveling, flaws in clearcoat on hood and faulty rear hatch. After 4 weeks and a loaner for 13 days car seemed fixed and great—-until suddenly I had nothing on computer screen. It’s now working again but frequent messages of LOADING which takes several minutes or FUNCTION NOT NOT AVAILABLE with steering wheel controls. Often I drive miles with no access to screen as it spins. Local dealer and corporate say an update is coming but nobody knows when. I’ve waited 3 months now. So now nearly 5 months in I have no horn. Keeps blowing fuses and nobody knows why. Car been in shop several days. I’m afraid to drive too far from home for fear screen will go out again or I’ll have no horn. Other problems include cracked battery cable, a mysterious mug rolling around under seat which was not mine. Seat had to be removed to get it. Leather on most seats is picked and I’m told it’s normal. But no car in showroom is puckered like that. I’ve been Honda and Acura owner 20 years. Still have a perfect 2012 TSX. But I’m done. Poor quality and poor attitude from corporate in trying to get problems resolved. UPDATE It’s taken 4 months since filing Lemon Law Arbitration paperwork but my 2019 RDX is an official lemon and I’m awaiting buyback check. The issues have been many since the day I left the dealership. I’ve posted before. But the horn that simply kept blowing fuses every time used and the constant malfunctioning Infotainment issues put me at 84 days out of service and 26 trips to the dealer in 6 months. I’ve been shopping and sadly nothing duplicates the great look and handling and amenities for the price. But I can’t go back. Not only do I fear another faulty vehicle but Acura treated this 20 year Honda and Acura owner terribly. At the hearing everything was my fault. I must use the horn too long or too often. I do not but even if I did, so What!, I must not see the obstacle when the collision mitigation engages on an empty road. The screen blinks because I must be using main headlights in the daytime. Seriously!!?? The 62 days out of service for the horn should not count because I could’ve driven the car with no horn. Duh. That’s illegal. The cruise doesn’t work because I used it in the rain. No. I showed videos of the malfunction on a sunny day. I still have to drive the car while awaiting settlement and no dealer will see me to reset my flashing screen. This helps for the short term. Shame on Acura for the delays and treating me like an ignorant owner. My past 4 Honda and Acura vehicles never once saw a dealership but for maintenance. I could list dozens of family members, neighbors, colleagues and friends who have made choices other than Honda products recently. Strangers stop me to see if I love the RDX. I tell them the truth. Had Acura come through with the buyback they said they were evaluating after 31 days out of service (legal definition of Lemon in FL), this would have ended better for all of us. Hoping the money/car exchange happens soon so I can move on and take the road trips I had planned nearly a year ago. The buyback finally took place in June - nearly a year after purchase. Shame on Honda America for the stalling and the insults and the rude treatment at the final arbitration. As a Honda/Acura owner for over 20 years I could not take an exchange. Took the money and now I’m wonderfully happy in my Jeep Grand Cherokee. The computer is dependable and much more efficient than what Acura tried unsuccessfully to do in their 2019 RDX.
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2019 Acura RDX for sale near you
3 of 52 listings
- SH-AWD 4dr SUV w/Advance PackageMSRP: $29,63418 mi away
- Advance Package 4dr SUVMSRP: $29,90049 mi away
- A-Spec 4dr SUVMSRP: $26,99847 mi away
See all 52 listings
Car released too soon
Faye, 02/08/2019
2019 Acura RDX Technology Package 4dr SUV (2.0L 4cyl Turbo 10A)
71 of 74 people found this review helpful
After owning this car for 6 months, I'm very disappointed. It's my first and last Acura. On a regular basis, I notice the gears aren't shifting smoothly, or are delayed shifting so the engine revs in the 3000-4000 RPM range for no reason. It's not every time I drive the car but once is enough. It appears that this may be a common problem on this car reading other reviews. Looming transmission replacement??? I've told the dealer and their only response was "we'll make a note". Also, if you have an Android phone...beware. This car's infotainment system doesn't work with an Android. They told me in August it would be a few months and they expected software update to come out in November. The update was published in January but still didn't address the the Android problem. Now they are saying April...maybe. For 5 months (before the January update), I had systematic failure of the tuner to tune to a radio station when I started the car. Sometimes, there would be non-working camera links or other infotainment system errors. The automatic collision braking system is a joke. Twice now, the automatic system took over while I was braking, but it forces the car to brake in maybe a 1' span and way before it's really necessary, literally grinding the car to a halt without warning. The first time it happened, I had at least 8' or more of play in front of me. And the car behind me hit me because they didn't anticipate the unnecessarily & immediate halting of my car. I only see this automatic braking system causing more accidents than they were designed to prevent. Gas mileage is not nearly as advertised, around 20mpg average.
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Too Soon!
Steve S., 07/25/2018
2019 Acura RDX SH-AWD A-Spec 4dr SUV AWD (2.0L 4cyl Turbo 10A)
115 of 121 people found this review helpful
Enjoyed it while I had it, but after driving less than 25 miles and owning for under 3 hours, the Infotainment center flashed between the home screen and “touchpad is not available.” After restarting, the Infotainment center screen was completely dead. Volume/power button on console didn't work. Now in a loaner while dealer diagnoses the problem. Highly disappointed with Acura quality control as this is not an isolated incident.
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Great vehicle, but not perfect
Krewman, 06/24/2018
updated 07/21/2021
2019 Acura RDX 4dr SUV (2.0L 4cyl Turbo 10A)
166 of 176 people found this review helpful
Have put 1,000 miles on my new fully-loaded RDX. Love the ride, handling, and acceleration. Interior materials and seat comfort are excellent. Premium sound system is awesome (Last night, I sat in the car, ignition off, and blasted 70's rock and roll for an hour). Love the heads-up display and ACC. There are, however, a few things that drive me nuts: 1) The nav system has a major flaw - you can't easily zoom the map in/out while guidance is in use. Sounds trivial. It's not. 2) Synching a phone does not provide access to the phone's contact list. In fact the entire bluetooth/phone system is frustrating to use and poorly designed. Thank god for Apple CarPlay so you can just avoid the Acura system all together. 3) No place to put spare change except in the center console. Yes, it's a nit, but would it have killed them to add a small nook to keep coins? 4) The touch pad will make you insane the first few days. Then you get the hang of it and it's not too bad. Still, Acura definitely needs to improve input approach. **UPDATE** I've driven the vehicle for over 13,000 miles. The Good: 1) Acura updated the software so you can now zoom in/out when using the navigation system. 2) No mechanical issues. Trouble free. Nice! The Bad: 1) The nav system is still a mess. At times the turn arrow on the heads up display doesn't match the turn arrow on the dash display. For example, the heads up will have a arrow pointing to the left, while the display has an arrow pointing to the right. Bring a penny with you so you can flip a coin. Second, using the voice command feature to enter in a destination is an exercise in frustration. You often get a "destination not found" or it misinterprets what you said and sets the destination to somewhere random. We actually play a game to see who can get the navigation system to set the most ridiculous destination. However, you can avoid the Acura nav system entirely by using Apple Carplay. Which brings me to item 2. 2) Apple CarPlay works. Then it doesn't. Then it does. Then it doesn't. It connects. Then disconnects. Then connects. Then disconnects. I have Apple Carplay on my other vehicles and it works fine with my iPhone, so the problem is with Acura. The workaround is to connect your iPhone to the vehicle using Bluetooth and then use Google Maps or Waze for navigation. You'll be limited to the iPhone screen, but at least the voice directions will play over the vehicle's sound system (which, by the way, is awesome). July 2020 update. If you have the heads up display there’s a fun game to play. Enter a destination into the navigation system. Then watch as the heads up display and the dashboard screen display completely DIFFERENT turn directions. So entertaining. As stated earlier, the electronics package on the vehicle (e.g., navigation, phone, radio, etc) is poorly designed and even after several updates is frustrating to use. To avoid these problems, just use Apple CarPlay. Oh wait, never mind, CarPlay only works intermittently. Like, hardly ever. Mechanically the vehicle is top notch. After 28,000 miles no repairs needed and no problems requiring dealer visits. Comfort and ride remain excellent.
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