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Average Consumer Rating 183 Total Reviews
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Performance
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Exterior Design
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Reliability
Poor Reliability and Customer Service
By ereddingto on
Vehicle
2001 Jeep Grand Cherokee Laredo 4WD 4dr SUV (4.0L 6cyl 4A)
Review
This was my second JGC. Had trouble with transmission reliability on the 1st, but not until late in ownership. 2d Jeep had xsmn problems from the start. I took it into the dealership multiple times; they kept supposedly fixing it, but the transmission would continue to shift rough. It ended up in the shop 4 X in 16 months for xsmn problems. It should have been in more times than that, but I kept relying on the service personnel that the problems were minor. Only on the 4th trip-- after the warranty had just expired-- was a substantial $350 problem diagnosed. Despite the Hx, Corporate HQ refused to cover the repair under the warranty.
Suggested Improvements
In all, I found the vehicle unreliable, the local service inadequate, and the corporate customer service unresponsive and borderline rude during the complaint process. Buy a competing SUV that is more reliable with a more responsive customer service department.
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