Will dodge Dodge now
By HVB on
Vehicle2002 Dodge Ram Pickup 1500 4dr Quad Cab ST 2WD SB (4.7L 8cyl 5M)
ReviewAlmost immediately after the initial 3/36 warranty was up the dash cracked. I’m not talking a small crack the dash looks like a mine field and is actually now in about 6 pieces. No problem since I purchased the 10 year/100K warranty. When I took the truck in I was told the dash is not covered since “trim” is not covered. (I don’t feel the entire dash is “trim”). I was also told by the service manager that this is a problem they have never seen before, but they would “see what they could do to help”. The “help” turned out to be replace the dash with me paying for the parts at $600 each for the two parts! So I contacted Dodge and asked what could be done I googled “Dodge truck dash cracks”
Best FeaturesGood looks, lots of space. decent reliability.
Worst FeaturesFix/acknowledge the design flaws and improve the poor customer service (at least call the customer back when you promise to)
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