Select a different vehicle  
Recently Viewed
There are no recently viewed vehicles to display

Average Consumer Rating 239 Total Reviews
Write a review

Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
Reliable truck sorry service
By HVB on
Vehicle
2002 Dodge Ram Pickup 1500 4dr Quad Cab ST 2WD SB (4.7L 8cyl 5M)
Review
Almost immediately after the initial 3/36 warranty the dash cracked in 6 pieces. No problem since I purchased the 10 year/100K warranty. When I took the truck in I was told the dash is not covered since “trim” is not covered. (I don’t feel the entire dash is “trim”). I was also told by the service manager that this is a problem they have never seen before, but they would “see what they could do to help”. The “help” turned out to be replace the dash at $600 each for the two parts! So I contacted Dodge directly and asked what could be done. Next I googled “Dodge truck dash cracks” and discovered this is a widespread problem. The Dodge rep never called back after he promised to.My last Dodge.
Favorite Features
Room, good looks, reliability comfort.
Suggested Improvements
Admit design flaws and improve customer service.(call back when you promise to).Rudeness and years of runaround is all I have gotten from Dodge five star “service” even after I used the dealer for all maintenance.
Recommend (0) (0)
Report it
Comments (0) Post a Comment
Post a Comment

You must be signed in to post a comment.

Register

ADVERTISEMENT
Nearby Inventory Zip Code UPDATE
 
ADVERTISEMENT
ADVERTISEMENT