Used 2011 Volkswagen Routan Consumer Reviews

3.1 out of 5 stars
16 reviews
List Price Range
$5,477 - $7,891

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2 out of 5 stars

don't buy one of these

Pat, 02/04/2016
S 4dr Minivan (3.6L 6cyl 6A)
5 of 5 people found this review helpful

Make sure you purchase an extended warranty if you must own one. This is a big/heavy van...feels way heavier than the previous generation grand caravans. Brakes are undersized....chews through pads at an amazing rate every 25k or so. 30k miles driver's side seat heater shorted out and had to be replaced. 72k miles flex plate in transmission had to be replaced. 75k miles spun rod bearing and had to replace short block. 95k miles torque converter solenoid and leaking transmission lines replaced. Since 50k miles random electrical issues with cam position sensor (i believe a resulting mis-fire was the root cause of the rod bearing failure) and inability to start vehicle. Dealer can do nothing since no computer only gives generic cam position sensor error and it never does it while at the dealership. Dealers don't seem to know anything about these vehicles since they are made by chrysler. interior quality is crap, when temperature/weather changes the video screens and storage in the ceiling rattle like crazy until the whole interior is up to temperature. bluetooth connection for hands-free calling is garbage....too slow, too hard to set up compared to other manufacturers sunlight coming in over driver's shoulder completely washes out LED displays on dash (odometer, outside temp, etc). front window deforster vents are in the completely wrong place...blow warm air higher on the windshield than the resting position of the wipers. in snow and sleet the wipers and lower windshield ice up resulting in the window not being cleared by the wipers

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
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4 out of 5 stars

Family of 5 loves their Routan!

Tim Beldner, 01/03/2016
SE 4dr Minivan w/Rear Seat Ent (3.6L 6cyl 6A)
7 of 8 people found this review helpful

We purchased our new 2011 Routan in September of 2011 from Bommorito VW just West of St. Louis, MO. This is on of the few cars we have ever bought new. It has been a GREAT buy! If memory serves me right we purchased it for $24,500 as they had an $8k off of MSRP deal. We opted for two DVD player screens but in reality, one would have sufficed. My only regret is not purchasing the built in GPS... We have just under 80,000 miles on it (writing in January of '16) and have had only minor issues. The rear door stopped working and one of the sliding doors was iffy for awhile. Rotors always went out around 70,000 miles. Have had multiple long distance road trips, one covering 3,200 miles (Charlotte NC to Omaha NE to Harmoney MN down to Memphis, TN and then back to Charlotte) and we average and incredible 28 MPG, pretty sweet in my opinion. I probably averaged 70 - 72 MPH on that trip. I wish VW had kept making this car, said to see it's value drop when production stopped;( Have our 4th kid on the way so may need to upgrade to a bigger vehicle in the next 6 months or so but if not for that would keep the car until it died... Anyone land more than 150k miles on their Routon without major issues? Anyway, really like our routan and do not have any buyers regrets 80k later!

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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4.88 out of 5 stars

Best Car We Have Owned

carademono, 05/24/2011
SEL 4dr Minivan w/Rear Seat Ent, Nav (3.6L 6cyl 6A)
96 of 133 people found this review helpful

We generally move through cars every few years as leases expire etc. This one has been a tremendously fun surprise. We drove the Odessey and the Sienna (owned a 2006) and did not think there was any comparison. The VW is far superior. This car is easy to drive and actually fun. The kids love the room and the dynamic seating arrangements. There is a crazy amount of storage and the included entertainment package is better than expected. Do not understanding the lukewarm reviews on this vehicle. Do yourself a favor and give it a look. You will love it.

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2.13 out of 5 stars

Transmission is still a problem

gjavellana, 09/06/2011
SE 4dr Minivan (3.6L 6cyl 6A)
19 of 26 people found this review helpful

Very dangerous. Was on a freeway at 60MPH with a baby in tow when the car stop and will not move. The day before I brought the car to the dealer to check because I told them I step on the gas but the car will not move, and I was going on a roadtrip. Was told nothing wrong with the car. The next day 60 miles away from home the car stalled on a freeway. WORST WARRANTY SERVICE. Called roadside assistance and was told that nobody can help us because the nearest dealer needs an appointment first ( Cardinale Way VW). Called Volkswagen and they said work with dealer because they are a private company. What happened to company warranty.

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3.38 out of 5 stars

Not Bad...Could be better.

ministerpaul08, 12/30/2011
SE 4dr Minivan (3.6L 6cyl 6A)
3 of 3 people found this review helpful

The 2011 VW Routan is a drastic improvement over the previous year due to design refreshes and a more potent powertrain featuring a six speed transmission, the new Penstar 3.6L 283 HP Six cylinder engine, and euro sport tune suspension. The build quality of the Routan's interior is very good with excellent materials. Exterior styling is nice and not overly done and boxy like the Dodge/Chrysler models. Its sleek sloping lines are just right. Storage is abundant and replaces the stow n go found in the Routan's cousin. The Routan is an excellent choice over Chrysler, but considering quality and refinement... Honda and Toyota may be a better choice.

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