Used 2014 Dodge Durango for Sale
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Vehicle Listing Details
- Price Drop$18,295
| $2,467 below market
2014 Dodge Durango Limited
54,230 miles21 miles awayNo accidentsBill Luke Santan - Gilbert / Arizona
Located 21 miles away from Scottsdale, AZ
Dealer Review:
Just came from the dealership. My wife wanted a different car after 5 years. She was looking at Jeep Cherokee's and Lincoln MKC's. They had a few, found an MKC she liked. We brought her 2011 Jeep Wrangler 4 door hardtop Unlimited with 2" lift, oversize tires/wheels, fully loaded with 59K miles and super clean. KBB trade in value was $20L to $23K. The sales guy wrote everything up to see what they would give for trade. He came back after talking with his F&I guy and offered $10.9 trade in value. ARE YOU KIDDING ME! I confirmed what he was saying and he told me that he had dropped the price of the MKC by $2K. So where is the disparity of $10K. Even the Nissan dealership across the street offered $18.2 and he said that's because Nissan pads their prices. I'm sorry but this is 2020 where most buyers have access to this thing called the internet, where a great deal of research gets done before we step on the lot! I got on the phone and explained everything to my buddy who is has been an F&I guy in CA for 20 years. He said the guy was jerking my chain and to walk away. So I explained to the sales guy, 1, the offer is insulting. 2, you'll sell the Jeep with how it looks quickly and for about $24K, not to mention how many buyers it's going to attract on the lot. I didn't appreciate being insulted and demanded our keys. He starts the car sales SOP, saying that he has to go get the keys but when he walks to the F&I guy, my wife sees him pull the keys out of his own pocket, so now he's [non-permissible content removed] too. Then he comes to us with the key and says his boss made a mistake and thought it was a soft top not a hard top and he reran the estimate and magically came up $6K. If I plug in the details on KBB.com and compare soft top to hard top, the value is less than $1K, so where did they come up with $6K for their mistake? I'll tell you where, out of the fact that I told him he was insulting and was losing a sale. So then the sales guy, trying to save the sale says, sell your jeep outright and come back. I told him you will NEVER see me on a Bill Luke lot again! If that's how you treat people, by taking advantage of them, then you can KMA! Now I know we aren't going to get private seller pricing on a trade in and I know some dealerships will be higher and some lower on trade in but this was the most insulting experience I have ever had at a dealership and I've sold cars for a little bit years ago, so I understand some of the process. Of course we didn't have as educated a buyer back then because of how the internet information has exploded. So I'm putting this out as a combat veteran and retired police officer, to any of my fellow vets and first responders, don't waste your time at Bill Luke dealerships! Follow up: After the I posted our bad review of Bill Luke Santan - Used Car Sales in Gilbert, AZ, their General Sales Manager reached out and apologized for the behavior of his staff. He said it was an isolated incident and that his staff would be reprimanded. He asked how he could make it up to us, as he understands the importance of positive vs negative reviews and experiences, especially with the veteran community, which he has had dealings with in Sierra Vista. I was concerned that this was just an appeasement and that his offer may have lacked sincerity, as a form of lip service. I did appreciate that he had reached out however, so I further explained what had happened and told him I would give his store a second chance to repair an insulting encounter into a positive exchange. I offered my terms which included finding us a similar car to the one my wife wanted, which had since been sold, I asked for a fair market price on trade in, a discounted price on the sale of the new (used) vehicle and I asked for a written apology from the sales person and the manager on that night, both who insulted us. Lastly, I asked that we not have to see the sales person or the manager as that would cause another issue if I had to look at them or thought they were benefitting in anyway, from this potential sale. Nothing I asked for was unreasonable and I waited for a reply. My thoughts were, if he agreed or even countered, then he was sincere. If he declined, then I would be assured that his seemingly caring response was in reality, a duplicitous attempt to get me to roll over on the truth. The truth being that their store and practices were insulting, unprofessional and deceitful. They lived up to the stereotypical “used car salesman” character often depicted as shady, greasy, deceitful and willing to take advantage of anyone foolish enough to step on to their lot, just for the sake of making a buck! Of course that was from a bygone era, certainly not found today, where the public is much more educated, where information on values and costs is so easily available on smart devices and phones alike. At least that’s what I thought until it was all confirmed as happening now, in 2020, in Gilbert, AZ. So my recommendation NOW, as it was the night this awful experience happened to my wife and I, is to steer clear of Bill Luke stores. If only my experience hadn’t been confirmed by the General Sales Manager, I could’ve believed that this was isolated. For all I know, this behavior gets high fives from the leadership at Bill Luke stores. However, not all is negative – this experience forced us to look at the competition for Bill Luke car sales and what we found was a great experience at the Courtesy group of car sales stores. In fact, we traded in my wife’s Jeep, the one that Bill Luke Santan had insulted us with, with a $10.9K offer. Courtesy gave us more than double that on trade in! Then they knocked $4800K off the price of a used vehicle that my wife fell in love with. A deal too good to be true? Or perhaps, as the sales guy at Bill Luke put it “the competition pads their prices.” I did my due diligence checking to see if this was a good deal all around or not and wouldn’t you know it, turns out it was a great deal!!! So thank you to Bill Luke Santan sales staff the manager on that night and the General Sales Manager for making sure we never went back to Bill Luke stores. So the Courtesy stores made money yesterday on a car sale, took in a great trade that will also make them money, they can show another unit sold this month and they did it with professionalism and integrity. Hmm, isn’t that what all car sales stores should be about in 2020. If you’re asking me, then absolutely yes! But hey, maybe you can try Bill Luke Santan and see if your experience is different…or not. For us, we will let our world know that the Courtesy Stores are the place to go. When you have a choice on where to spend your hard earned money, courtesy, vs. being insulted will always get my vote.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 3 Reported Owners
Personal Use Only: Yes
Usage Type: Personal Use Only
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2014 Dodge Durango Limited with Remote Start, Stability Control, Mobile Internet, Auto Climate Control, Power Driver Seat.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: rear wheel drive
20 Combined MPG (18 City/25 Highway)Listing Information:
VIN: 1C4RDHDG6EC550519
Stock: BS21336A
Certified Pre-Owned: No
Listed since: 12-13-2020 - $18,991
| $1,189 below market
2014 Dodge Durango R/T
91,136 miles11 miles away2 AccidentsIdeal Cars - Mesa / Arizona
Located 11 miles away from Scottsdale, AZ
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Dealer Review:
Buying a used car for our grandson was a stressful experience as we were on a limited budget yet wanted the best car we could find for his safety. Brett was respectful to our requirements, low key and knowledgeable about all types of vehicles. He and his wife spent time with us looking at inventory and encouraged us look around and drive any we thought might be "the one". After our first visit, we continued to shop, but brought our grandson back to Ideal AJ to see what we had found and make the deal. Thank you so much for making this a great experience! It could not have been easier and I hope you continue to enjoy great success!
AutoCheck Vehicle History Summary
Accident Free Vehicle: No
Accident History: 2 Reported Accidents
Number of Previous Owners: 4 Reported Owners
Personal Use Only: No
Usage Type: Corporate Fleet Vehicle
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2014 Dodge Durango R/T with Remote Start, Stability Control, Mobile Internet, Auto Climate Control, Power Driver Seat.
Engine: 8-cylinders
Transmission: Automatic
Drive Wheel Configuration: rear wheel drive
17 Combined MPG (14 City/23 Highway)Listing Information:
VIN: 1C4SDHCT7EC467777
Stock: C7777
Certified Pre-Owned: No - $20,900
| $2,872 below market
2014 Dodge Durango R/T
88,204 miles14 miles awayNo accidentsOverstockvehicles.com - Phoenix / Arizona
Located 14 miles away from Scottsdale, AZ
Dealer Review:
We went looking for a truck for my adult son and we found a clean 2010 Ford Explorer Sport Trac. It was very clean and in great shape with low mileage. We got a good deal and Jeff treated us great. We were in and out of there in about an hour. Would buy from them again.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Accident History: No Reported Accidents
Number of Previous Owners: 2 Reported Owners
Personal Use Only: Yes
Usage Type: Personal Use Only
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
Description: Used 2014 Dodge Durango R/T with AWD/4WD, Remote Start, Stability Control, Mobile Internet, Adaptive Cruise Control.
Engine: 8-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
16 Combined MPG (14 City/22 Highway)Listing Information:
VIN: 1C4SDJCT8EC595548
Stock: P595548
Certified Pre-Owned: No
Listed since: 01-12-2021 - New Listing$14,066
| $2,414 below market
2014 Dodge Durango Citadel
119,865 miles6 miles awayNo accidentsChapman Hyundai Scottsdale - Scottsdale / Arizona
Located 6 miles away from Scottsdale, AZ