Used 2021 Toyota Sienna Consumer Reviews
Used Sienna for sale
Sienna hybred road side service, jack for tire
Roger Vantassel, 01/12/2022
2021 Toyota Sienna Limited 7-Passenger 4dr Minivan AWD (2.5L 4cyl gas/electric hybrid CVT)
7 of 10 people found this review helpful
We purchased a new limited on the 31st of march 2021. we drove from Florida to Minnesota - about a 30 hr drive. We arrived in MN on May 1st. We had a flat tire on the rear drivers side about 8 miles from our destination 1:00 in the morning. I paid extra for the spare tire and jack BECAUSE it doesn't come with the standard equipment. We called Toyota road side assistance and got a person stating someone would be there within an hour. We waited two hrs - no response. I unloaded the back of the vehicle to get at the spare and the jack. This is like 3:00 in the morning. This is on the side of a country road with a light, cold rain. All the suit cases and misc. containers got wet. I loosened the lug nuts and tried to raise the vehicle with the jack that they supplied. It would NOT raise the van. We tried Toyota road side assistance again!!!! Shortly after that a young, good Samaritan in a pickup stopped and we used his truck jack to raise the rear of the vehicle. I GAVE HIM $40.00 AND A FEW COCONUTS. Point of Story - Toyota sent out their New Sienna's (!) WITHOUT checking the load limits on their jacks. We notified Toyota and their road side assistance and didn't receive any response. They wanted me to renew my road side assistance today and I again filed a complaint. So my suggestion is to stay away from Toyota for a few years until they have their company back like it used to be with quality service and a great product. I think you should use HONDA if you are looking for a new van for the next couple of years. My neighbor has a new Honda van and they love It. They were a Toyota fan before! End of my drama.
Power and safety all in one
Jj, 03/05/2022
updated 09/07/2023
2021 Toyota Sienna XLE 7-Passenger 4dr Minivan AWD (2.5L 4cyl gas/electric hybrid CVT)
4 of 5 people found this review helpful
I was concerned going from my 6 cylinder to a 4 hybrid but it hasn’t failed when I need power and it has added safety features my previous mini van didn’t. I’m not happy with the interior layout or the change in seats. I lost cargo compartments and the seats are thinner making it less comfortable on those long trips. Accessing any part of the vehicle from the drivers seat is almost impossible and feels a bit tight. I also don’t see a larger increase in gas mileage like I’d hoped too.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
2021 Toyota Sienna for sale near you
Showing 3 of 57 listings
- LE 8-Passenger Hybrid Passenger MinivanMSRP: $26,47723 mi away
- LE 8-Passenger Hybrid Passenger MinivanMSRP: $33,42548 mi away
- XLE 7-Passenger Hybrid Passenger MinivanMSRP: $36,47723 mi away
See all 57 listings
Great ride, great room really pleased
shawn smith, 02/17/2021
2021 Toyota Sienna XLE 7-Passenger 4dr Minivan (2.5L 4cyl gas/electric hybrid CVT)
12 of 19 people found this review helpful
Our first time buying a new car at 53 and we chose the Toyota Sienna. We love it. I love the bridge in the middle it gives it a different feel than the great cavern other minivans have. The driving assistant features work extremely well. The new tech screen is awesome.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
I’ll Never buy a toyota again
Caitlin, 09/26/2022
updated 03/28/2024
2021 Toyota Sienna XSE 7-Passenger 4dr Minivan AWD (2.5L 4cyl gas/electric hybrid CVT)
5 of 7 people found this review helpful
1 star for resale value. The only positive that came out of my sienna experience. I had nothing but issues with my new Toyota Sienna and the dealerships were completely incompetent to fix the minivan. I spent over 20 hours trying to get my car fixed with no results. Most of it waiting around to get service with my 2 children under 5. The car has basically had the entire front end replaced multiple times: sway bar, bearings (3xs both sides), struts, shocks, oil pan, etc. and was in and out of the dealership biweekly. Most times I would not be given a rental or had to pay for one myself. The service was incompetent, not easy with young children, never fixed the screeching Sounds when I turned or humming when I was on the highway. The car sounded like a tin can rattling down the highway and it was a brand new over $40,000 car. If you can close your eyes and imagine seven toddlers, banging on trash bins that’s about equal to the experience of listening to my sienna drive. And if you can imagine having two toddlers into a building filled with adults with nothing for them to do and being expected to sit there for four hours nearly weekly you can imagine what my biweekly trips to Toyota looked like. Books and car games and screens. Don’t actually last four hours with toddlers I had to bring in a picnic every time we came. It was not a great situation. So stressful. And don’t get me started on having nap time at Toyota dealership. I would not recommend.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Major safety problem
CM, 05/09/2021
2021 Toyota Sienna XSE 7-Passenger 4dr Minivan (2.5L 4cyl gas/electric hybrid CVT)
13 of 21 people found this review helpful
I was curious about the gaping difference in ratings between IIHS and NHTSA for front occupants so I test drove one and easily figured out why. For those who aren't familiar with the difference, in general, IIHS is a better measure of a vehicle's structural integrity and NHTSA is a better measure of seatbelts and airbags. When the front seats are are slide back all the way, there is a massive gap between the shoulder belt and the shoulder. The gap is so enormous that it is almost the same as not wearing a seatbelt. In the models with 2nd-row seats which slide back 25 inches (unique to the Sienna), Toyota has solved this problem by installing the seatbelt right into the seat, and not from the side pillar. This needs to be done for the front seats also, otherwise you end up with a false sense of security if your seat is slid back all the way. I can also tell from the positioning of the front seat in the IIHS video (compared to my test-drive inspection of the vehicle) that the front seats were slid forward alot so that there is no gap between the shoulder belt and the dummy's shoulder, which give the seatbelt a snug fit and explains the high safety rating. I think this is a dangerous vehicle if you are a tall person who requires the front seat to be slid back all the way because of this gap. Otherwise, the van drives slightly better than my 2001 Odyssey. I read alot of reviews about poor control of the brake pedal, but I did not notice anything different with the brakes compared to any other vehicle I have ever driven. Upon acceleration, the Sienna noise is slightly more than my Odyssey. Overall, the 2021 Sienna is slight better than my 20-yr old Odyssey in terms of handling and comfort, but probably much better in terms of crashworthiness and safety features (unfortunately, I can't tell unless I crash both vehicles). The real killer is the seatbelt safety issue. For a vehicle touted to its safety features, I am beyond shocked that this vehicle would be released with such an obvious design flaw.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value