Bought truck in April 2009. LOVING the truck until the cold weather hit and we started turning on the heat. Late November motor started overheating. They replaced the thermostat. Early December motor overheating again, and no heat in the vehicle. They replaced the thermostat again, but it was still overheating. They opened up the motor and the head was cracked! They've had our vehicle since Dec 14th, waiting for parts from Japan. Asside from the mechanical/electrical problems, my biggest complaint is about their customer service. They've never once contacted us to give us an update. It's always us calling them. We usually get voice-mai
We purchased this car thinking it would be as good and reliable as the Honda we traded in. Big mistake. After 6 trips to the repair shop and many telephone conversations to the customer relations department, the problems remain unfixed. The warranty is not worth the paper it is written on. We had problems from day 1. The dealer finally admitted there were problems but was not capable of fixing them so customer service sent us to another dealer. They are unable to fix them also. We have not been able to travel any distance all summer and we certainly would not carry our precious grand children in this unsafe car. Please learn from our experience and do not buy a Suzuki.
Owner for approximately one year. Have owned Honda Accord & Nissa0n Altima and traded a Toyota Rav 4 for this Suzuki Gr-Vitara. The Suzuki is the Best of all of them as it offers more versatility cargo area just a hair shorter than the RAV 4 but full feature with the addition of the NET for shopping pkgs etc. The all leather appointments look & feel better than the other vehicle's. Overall it performs equally to these others, is soundproof and dashboard steering wheel conveniences. I LOVE DRIVING IT!
just bought mine so this quality/reliability rating is irrelevant. All the reviews suggest the only small X overs you can actually take off road are Subarus and the GV and the GV is incrementally better off road. That was my deciding factor, despite reliability concerns. Always owned Hondas which have been bullet proof. My X Sport has true 4X4 w/lower gearing. I wanted the 6 cylinder with its addtl off road capability, but they are sold out in my region. I NEEDED to buy, Suzuki has $3K rebate and Sept sales were awful so dealer was willing to deal so I decided not to wait for 2010s. The GV price was right, the interior is nice & it has some off road chops. we'll see about reliability.