Used 2015 Subaru Outback 2.5i Limited PZEV 4dr SUV AWD (2.5L 4cyl CVT) Consumer Reviews
Used Outback for sale
Think twice before you buy a Subaru!
VF, Hanover Park, IL, 09/18/2016
Subaru Outback 2.5i Limited PZEV 4dr SUV AWD (2.5L 4cyl CVT)
24 of 30 people found this review helpful
https://youtu.be/9k3xDesFqWE Think twice before you buy a Subaru! I have continued to have ongoing issues with my 2015 Subaru Outback. Since day one the electronics system has not worked. The phone rings and my system seizes won’t answer the phone and won’t release the call back to the phone. Then I get 10 minutes of the phone “ringing” even though the call is long gone. My USB drives sometimes don’t show up, sometimes sound like a skipping CD, sometimes takes up to 30 minutes to load the list of songs. The navigation system is just about worthless, it is about five years behind Google maps, in fact one service member told me to “just use my phone.” The system spontaneously restarts all on its own rebooting to the Starlink screen and finally resetting after several minutes. I have brought my car in about six times between two different dealerships over the past two years. Every time they perform a firmware update that does nothing. In fact on two occasions I got the car back and my windows didn’t work or my center console menus didn’t work. The first time I took it to Napleton Subaru they kept the car for twice the quoted time only to tell me they don’t even have the cables to service the system. I contacted Subaru of America and things got worse. I was told to take it back to Napleton and they would keep my car for as long as it takes to diagnose the problem. They gave me the car back after six hours and when I asked what they found, I was told they only did a firmware update and didn’t run diagnostics. I checked the invoice and this is exactly what is on the invoice. I told them that Subaru of America said they would keep it for as long as it took, and they told me SOA instructed the to only perform the firmware update. I was also told the manager would be involved throughout the whole process, I never spoke with him once; only the same service member as before who was rude both times. Upon contacting SOA again I asked to speak to a manager and was contacted by Tony Huynh who has been rude, unprofessional, and condescending throughout the whole process. He explained to me that Napleton couldn’t find anything wrong. I explained that they told me they didn’t even look and the invoice reflected this. In fact, no one claimed to attempt to diagnose the issue until I complained. I provided Tony with videos and pictures of the problem and his response in email is exactly transcribed below. [If you are claiming all these things are happening frequently, but have yet to be able to duplicate the concern at the retailer then how are they to "fix" the issue?] I explained that these issues are clearly happening and that if they can’t fix the issue they should replace the unit since it is under warranty. Tony’s response: [There are no warranty repairs for something that cannot be duplicated] I asked to speak with his supervisor and his response: Tony: The bottom line is, we are all here to help you and if our factory trained technicians cannot duplicate your concern then there is nothing to fix... period. If you want me to continue to remain involved, let me know when the vehicle is going back in for further inspection. Me: Once again, please put me in contact with your supervisor. Tony: Your case has been reviewed for further assistance by our management team. I am part of that management team. Aside from these issues I have had three wheel bearings go bad almost all at the same time and all within the first year. I was told this was from “metal that gets in there at the factory.” I have also now received my SECOND RECALL IN TWO YEARS!!! In two years of owning this vehicle it has been nothing but trouble. Last week I was in the middle of nowhere Texas and the navigation system froze as you can see in the video below. I had to pull over and restart the car. This happened no less than six times. https://youtu.be/9k3xDesFqWE Tony Huynh has still not put me in contact with his supervisor claiming he is in charge and the buck stops with him; and here I thought Tomomi Nakamura and Tom Doll ran the company. This is especially troubling because I bought this car through USAA car buying in which the dealership reached out to me to make me an offer on the vehicle. It is troubling to think that Subaru is targeting veterans and then treating them this way, especially while ignoring a warranty. I will be contacting USAA and several veterans’ organizations and warning them to help keep Subaru from preying on veterans. So Mr. Nakamura, Mr. Doll, if this is not how you think your company should be run, please contact me my case number is SR #:1-16996822879. If anyone else out there working for Subaru knows Tony Huynh’s supervisor or someone else in management that respects their warranty and their business’ reputation, please contact me regarding case number SR #:1-16996822879. Please be sure to check my other videos on YouTube as well and please thi
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Subaru slipped up!
Lucy, Lakeville, MN, 10/02/2018
Subaru Outback 2.5i Limited PZEV 4dr SUV AWD (2.5L 4cyl CVT)
5 of 5 people found this review helpful
I've been driving a 2015 Outback for 2+years. Love the gas mileage, roominess, handling and comfort. But i have 2 major complaints: speakers and heating/cooling systems. The speakers sound so bad... must be very low quailty plus the placement of them in the car is poor. They sound muffled and not clear. I have tried adjusting them but no improvement. If you are a music lover, you will be disappointed with this vehicle! SUBARU, what were you thinking!?! Second compliant is temp controls. When i turn the heat or air off, it never totally shuts off, so the vents continue to blow out a little hot or cold air. So annoying because then it gets too hot or cold. Sonetimes i would just like the option of maintaining the current interior temp, but it doesn't let me do that. And the a/c turns on every time i turn on the fan. I live in mn so it's not something i use on a frequent basis. I am constantly turning it off. A better option would have been to have me turn it on when i need it rather than to turn it off when i don't.
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Poor Interior Quality
Michael Siva, Santa Monica, CA, 04/06/2015
Subaru Outback 2.5i Limited PZEV 4dr SUV AWD (2.5L 4cyl CVT)
14 of 17 people found this review helpful
I'm actually quite disappointed with the interior quality of the 2015 Outback. I got my first one in December 2014 and traded it in for another one in February 2015 because of a clicking sound in the rear driver's-side window that the local dealership couldn't repair, and the 2nd one is driving me insane as well. The interior looks nice but the quality is sub-par. The faux-wood trim and the plastic housing for the Eyesight is cheap and makes noises whenever the car hits slight bumps, and the dashboard isn't solid and every time the car hits a bump it moves up and down against the windshield area which makes a noise. I was really hoping to like this vehicle but I am quite disappointed.
Love driving but Navi entertainment Useless!
ellenz1, Dunedin, FL, 04/21/2015
updated 04/24/2017
Subaru Outback 2.5i Limited PZEV 4dr SUV AWD (2.5L 4cyl CVT)
9 of 11 people found this review helpful
I purchased my car in December 2014. It's very comfortable and responsive And I love the eyesite safety features. But I'm not sure I would purchase this car again given 2 major issues First the fuel economy is well below rating. I'm in flat Florida, driving slowly for insurance discounts and still my average mpg is only 24-25. Highway about 27-28. Second the navigation and entertainment system is buggy and of low quality. The sound system is terrible. If music is important to you you won't be happy. Navigation is also poor. Directions are never as good as my Garmin or IPhone. More importantly he entire navi info system freezes randomly and the dealer can't fix it! After 2 years I still love my Subaru and still hate the Navigation and entertainment. Sound quality is poor. The navigation system is awful. I'm on the road full time and have tried to use it but keep going back to my iPhone. The system doesn't have many points of interest or businesses so it's hard to program. And the map randomly switches out of the mode I want to another mode. It's sometimes difficult to pair my iPod with true system to listen to podcasts. The dealer told me that Subaru's do not like apple products. If I were to do it again I'd leave out this package and have something else installed at a auto shop
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First Subaru and it will be my LAST
lbeck, Orlando, FL, 10/17/2016
updated 04/18/2018
Subaru Outback 2.5i Limited PZEV 4dr SUV AWD (2.5L 4cyl CVT)
4 of 4 people found this review helpful
Only a little over a year old, 7720 miles and God knows if it will start when I want to go somewhere. The last two months I have had to jump start my car FOUR times. It sits in my driveway dead. Dealer ran diagnostic when I brought the car back for the third recall! They found nothing. Dead a few weeks later. Drove it on a Sunday, was dead on that Wednesday. Back at the dealer since Thursday (it is now Monday.) They still claim that they have found no drain on the battery. Was told by a tech that I should start the car every two days when I know I am not going to drive it. That is ridiculous. Then was asked if I keep the keys too close to the car when it is parked. What!? I purchased this car based on the claims that it is a reliable brand and that that has proven to be a fallacy. I guess if I have to go away and leave the car I should hire someone to start it every few days? Or I could just turn it in on the lemon law...? This has been a truly frustrating experience. Would not recommend this car, unfortunately, unless you are looking for a really expensive lawn ornament. UPDATE. Still not very happy with this car. Now the car's front windshield gets condensation on the interior. I have never in my life seen this before. There are spots all over and I have to clean the inside before I drive. Seems to me the seal on the windshield has a leak. great. really looking forward to dealing with that. Thanks Subaru...
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