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Used 2023 Mercedes-Benz GLS-Class Consumer Reviews

3.8 out of 5 stars
36 reviews

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We have a limited number of reviews for the 2023 GLS-Class, so we've included reviews for other years of the GLS-Class since its last redesign.

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Pros
Cons
5 out of 5 stars

4.74 Stars, Almost perfect, but...

Jay Poocha, 03/23/2021
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
62 of 65 people found this review helpful

Over the years, we have owned many Luxury SUVS and a few mini-vans. We purchased a 2021 GLS 450 in early November 2020. As of today, we have driven 25,402 miles! That's not a typo. In a very short period of time, we have discovered the strengths and weaknesses of the GLS. The strengths: 1. Overall comfort, especially the front seats, is awesome. 2. The added massaging seats is a nice option (get it, you won't be disappointed on long trips). 3. The ride is smooth on the highway and around town; however, I prefer to use the individualized setting option for the sports suspension on the highway to firm up the ride, otherwise it can be a tad floaty. I prefer a stiffer, more controlled ride. 4. Passing is done with ease at speed; however the 450 holds gears a bit long when rapidly accelerating. It eventually finds its place after a brief struggle. Not bad, but not perfect. After driving 25K in a very short period of time, I would like MB to strongly consider improving a few areas in the cabin: 1. The cell phone ports (only usb c type) must be better placed. They are extremely difficult to plug cords into, plus need some type of ambient lighting to see at night. The wireless charging pad is a pain in the rear to use with a case on a telephone. The space is extremely tight. This must be corrected at some point. The power outlet in the second row is horribly placed. In fact, MB get a F- for its placement, and another F for the amount of space allocated for any charging bases larger than standard size. Just the worst of anything we have ever owned. Outside of these minor issues, my wife wishes MB would add a place for cellphones besides the cupholders or wireless charger area. This is an obvious deign oversight. Second row comfort in the captain's chairs is good, but I would strongly considering getting it with the bench in the future for the center armrest. Although the captain's seats are comfortable, again MB needs to add more places for storage. The third row works for smaller adults and children. We occasionally use it, it works for the occasional trip when are children are traveling with us. The real trick is placement of luggage; three suitcases and a duffle is tight - this requires folding one of the third row seats flat. Although not ideal, it works. For ultimate convenience, I would suggest either a Cadillac ESV or, bite my tongue - a fully loaded Chrysler Pacifica. Having owned both these other vehicles, I can say luggage space is rarely an issue. This leads me to my final thoughts on the GLS, I really like it a lot, its almost perfect except for the few issues I outlined. If MB can address the charging issues, phone placement issues and tweak the trans on shifting on the middle range when accelerating, it is hands down a superior SUV for long trips, daily comfort and drivability around town. It feels rock sold on the highway and does extremely well in rain. If you desire luxury, a very solid feeling ride, solid handling and decent MPG (I'm averaging about 23 MPG) I highly recommend the GLS.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

No issues first year

MarkG, 11/28/2021
2021 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
16 of 16 people found this review helpful

Bought the 580 version fully loaded. Have about 12,000 miles on it, with no real issues. Had to top off coolant, and replenish cabin fragrance. Delivers on interior , versatility and quiet ride. Only nit I would have is ride quality over choppy road. The E-Active body control is suppose to scan road and adjust accordingly. My old GL was as smooth, without the $6,500 option. That said, curve mode probably makes it worth it. Ding one star for ride quality.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Spaceship look & comfortable ride, it goes down af

C Frye, 09/28/2021
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
36 of 38 people found this review helpful

Windshield wipers auto does not work, Trying to get into Neutral takes an act of god, easy trunk kick function doesn't work, trunk button you have to hold down & that doesn't guarantee trunk is closed, slowing down breaking is very jerky, map shuts down for days, center mouse pad too sensitive, the safety hatch feature never worked. Been in shop 5 times since December. Cost $97k. Look for another vehicle, not worth the headache.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Transmission Blew Out in 12 Months

CarGuy_Cambridge, 01/19/2024
2023 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
15 of 15 people found this review helpful

I should have heeded the advise of a colleague who warned about serious quality issues with Mercedes brand. Transmission of my new 2023 GLS blew out completely without any warnings in exactly 12 months, leaving me and my wife stranded in the middle of a busy street. They had to order a new transmission and took a total of 3 weeks to get the car back. While it didn't cost anything out of pocket thanks to factory warranty, this is not what I had expected from a $100k MB which at one point used to be synonymous with "high quality and reliability". I am going back to BMWs (I have owned 3 of them for a total of 15+ years) or Audi (owned 1, for a total of 6 years).

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Great Ride Terrible Tech.

O Xi Sav, 08/15/2023
updated 12/11/2024
2023 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
20 of 21 people found this review helpful

Been driving my GLS for a little over a year now. 20,000 miles My first comment is, wow! Did not think the V6 in my 2018 was lacking until I got the V8 in the 580. Truly impressive acceleration. Just had a GLE for a loaner and yeah, the acceleration is real. The real reason I prefer the GLS is the ride. For a vehicle with nearly 7500 lb GVWR it rides marvelously. The road noise and engine noise is minimal. I prefer the GLS450 interior to the 580, but the quality is great on both. At highway speeds of 80 mph averaged 23 MPG. MB marginally improved their tech, but it is still significantly lacking given the price point. CRAZY THAT ANDROID AUTO MUST BE WIRED. MY LOANER GLE HAD WIRELESS ANDROID AUTO AND IT WAS GOOD, SHAME MB DOES NOT THINK IT IS NEEDED ON THEIR HIGH END PLATFORM WHY HAVE A WIRELESS CHARGER THEN HAVE TO PLUG IT IN TO USE ANDROID AUTO, IT IS ACTUALLY EMBARRASSING. Touch screens and finally a real use for the mouse pad. When driving the touch screen is a reach, I'm 6'1", and the pad does allow for easy swiping. The learning curve is real, and takes time to find things, but overall it very customizable. Tech start up is painfully slow, sometimes taking close to 30 seconds for the system to boot up. JUST GOT NOTICE THAT I HAVE TO PAY FOR THEIR HALF ASSED APP TO START AND LOCK MY CAR! NOT THAT $15 / MONTH IS A WORRY BUT TO EXTORT ME TO USE AN APP THAT ONLY WORKS OCCASSIONALLY IS RIDICULOUS. HAVING TO PAY TO REMOTE START OR LOCK YOU VEHICLE IS BUSH LEAGUE, THE CAR WAS $100K+. My only complaint on the drive side, and it is enough to tell anyone to take a highway drive before you buy, the lane keeping system is jarring to the point of sickening. If you stay left while passing a vehicle or missing an object in the road it will throw you back into what you were avoiding. You cannot turn off the lane tracking without turning off the warning as well. So, in Germanic fashion, we know better than you, you will use the car the way we say is best, even if you have good reason. If one could keep the warning and drop the harsh lane correction it would be great. The cruise is no longer a speed keeping system, it is an auto drive system. I personally have issue giving control to the machine, and there are times when I would like to drive the car. I was exhausted after my first trip fighting the car and how it liked to drive over how I like to drive. Drive 800 miles over holiday and kept cruise off most of the time because it is actually more work to use the cruise than not. Seems cool at first but if you use cruise a lot I would look carefully at how cruise has changed. One thing that I do find odd is you cannot lift the drivers windshield wiper to clean under it, or wipe things off the blade, without hitting the hood and stopping it. I'm not sure how you would change wiper blades like this. New issue that I found is if you are an aggressive driver, guilty as charged, the collision avoidance system is so sensitive it is almost dangerous. My car stopped me in an opposing lane thinking I was going to crash which almost caused a crash. I hate to turn it off because I can see the value but it it needs refinement. Maybe the car is just smarter than me, and as much as I hate the lane system, the car is a great ride, but don't expect much from the tech.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Do NOT buy a GLS450 - The Worst!!!

No More GLS , 06/03/2023
updated 06/12/2025
2023 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
34 of 37 people found this review helpful

The GLS450 2023 just suddenly stalls while driving - loses all power - they don't know how to fix. It stalled out twice on consecutive days in first week of ownership! Nearly killed us - going to try BMW X7. We had a previous 2020 GLS450 that did the same thing 10-12 times a year and they never were able to fix it. The GLS is still the worst and most dangerous SUV’s we have ever owned! The 2024 BMW X7 is amazing - smooth, quiet, reliable, powerful and amazing gas mileage (surprisingly) averaging 27mpg! - if you drive or try a new X7 you will never consider a Mercedes again for a SUV

Safety
1 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

Electrical gremlins

Bill, 06/30/2021
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
38 of 42 people found this review helpful

We recently bought a 2021 GLS 450. The warning systems work some of the time, but not consistently. We had all the driver assist features malfunction so into the dealer. They found a severed sensor wire which Mercedes said normally wouldn't be covered (The car had 1800 miles on it), but they decided to cover it anyway. Sometimes we get an audible parking assist warning sometimes we don't. My wife managed to back it into another car and never got a warning. I understand it was her fault for relying on the back up warnings, but it is so unreliable that it is really useless. We have had multiple cars with parking assist and never had any problems. It was inspected after the fender bender by the dealer , but they couldn't find any issues. They gave us Mercedes Benz USA contact info. We have collected multiple videos of the system not working to show the Mercedes rep. When we called MB USA, they were confused as to why we were calling them and told us that there are plenty of warnings not to trust the system. Great! Does that mean we shouldn't trust the adaptive cruise or any of the lane assist features? What is the point of having these systems if they don't work. Add in to those issues the incredibly loud drivetrain (also checked by dealer, but told it was normal due to high pressure system like a diesel), I can't recommend this car. It's nice when it works, but no better than competing vehicles. Stay away.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
Report Abuse
1 out of 5 stars

Not good

Captain, 06/20/2021
updated 12/21/2022
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
58 of 65 people found this review helpful

Purchased new 2021 GLS 450 $92000, the SUV is in the shop more than in my garage. Major computer dash problems. After 4 attempts, they can’t solve the problems. MY SUGGESTION!! Stay away from the GLS 450 SUV.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Best SUV we've Owned

MPW, 10/25/2022
2022 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
9 of 9 people found this review helpful

This is our third GLS (2009 GL450 and 2017 GLS450 prior) and it is by far the best one. Our 2017 GLS was terrific, but the 2022 is built like a bank vault. It's better in almost every way. The ride quality is superb, its interior is serene, and the emerald green paint is gorgeous. A few small complaints - some physical buttons/controls are inconveniently located; the infotainment system is too complex; wireless Apple CarPlay should be available in all vehicles by now, especially at this price point. This is my wife's vehicle, but I love to drive it every chance I get. We are both happy with this purchase.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
1 out of 5 stars

12th time in the shop in 10 months since purchase

Roya G, 10/05/2021
2021 Mercedes-Benz GLS-Class AMG GLS 63 4dr SUV AWD (4.0L 8cyl Twincharger gas/electric mild hybrid 9A)
43 of 49 people found this review helpful

I bought a 2021 GLS 63 on 1/2/2021. Within 48 hours they sensors misfired and the car was at the service center. It took them 4 tries to fix it with the last try taking them 28 days. I got the car back and the brakes began sounding. It took 7 tries at the service center and they can’t get it right. Today the car stopped working entirely and though the battery functions worked the started wouldn’t kick in. It’s my 2nd tow, 12th service and I will never drive it again. Lemon law all the way.

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2 out of 5 stars

Would have kept it except….

LL, 02/10/2024
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
12 of 13 people found this review helpful

We have owned many luxury vehicles, and traded our 2015 ML350 for the 2021 GLS450. Adored my ML - loved certain things about the GLS, but ultimately gave up on it. The good - comfort was astounding, climate control superb, technology and cameras were stellar, fuel economy surprisingly good (V8 engine and still got 21+mpg). The bad - at 800 miles would not start - spent 2 weeks in service waiting on particular part. Had to have tow-trailer take it from my street in my neighborhood. Wipers constantly “chattered”…very, very annoying especially on trips. Horrible wet, moldy odor from AC in summer that MB knows about and still forces consumer to pay $250 flushing fee. THREE TIMES to dealership for wipers, and final straw was when service tech came to me and said, “you know - you do live in a rural area…”. That’s it - I had had it. Traded immediately for a competitors model. Really truly a shame. Area dealers have shared with us that “after 50k miles MB doesn’t want to deal with you”. I traded a 2021 GLS450 in late 2023 with 8900 miles on it. I will never again deal with the condescending people at a Mercedes dealership. So sad - the product can be truly worth it’s price if the support weren’t so inferior.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
Report Abuse
1 out of 5 stars

Lots of issues

David, 11/16/2022
2022 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
36 of 43 people found this review helpful

I purchased a new 2022 Mercedes GLS450 in January of 2022. Since then the car has been in the shop for a total of 24 working days due to various issues.

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5 out of 5 stars

Luxury at its best

ian r, 06/28/2022
2022 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
15 of 17 people found this review helpful

This is my first Mercedes Benz. I’ve been a BMW fan for 10 years and still enjoy the sportiness it delivers compared to other brands. I contemplated an X7 and a GMC Denali prior to purchasing a GLS. Extremely satisfied with the purchase. Very comfortable vehicle, technology is what you would expect for the money. Versatile and roomy. Not disappointed. I do miss the sport feeling of my previous Bmw X6M but I was ready for a more comfortable ride. Hope this helps. Certainly not disappointed just a different stage of life.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
2 out of 5 stars

Reliability

Raju, 07/02/2023
2023 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
15 of 17 people found this review helpful

GLS 450: The only good thing is stability and comfort. But feels like driving a very heavy vehicle. Poor electronics. I have a Toyota Highlander it has 200% better electronics than this 2023 GLS450. Yesterday, suddenly, while I was driving on a highway, got a battery warring flash, after a few minutes’ vehicle was stopped, could not restart for 30 minutes. This incident completely broke my confidence on this vehicle. I have invested $100k on this vehicle. This new car has only 3500 miles on it so far. We have BMW X5, compared to this BMW, it’s completely worthless to invest on this model, probably on this brand: Benz. I have big doubts about the reliability of this vehicle.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
Report Abuse
4 out of 5 stars

GLS AMG 63 has its problems!

AMG let down , 08/01/2022
2022 Mercedes-Benz GLS-Class AMG GLS 63 4dr SUV AWD (4.0L 8cyl Twincharger gas/electric mild hybrid 9A)
18 of 21 people found this review helpful

We splurged on the AMG and sort of (yes) regret it. It changed some of the features we didn’t know it would until we got it and drove it. NO cup holders in the second row. AC unit is confusing and seems to not work properly. I’ll have my ac on full blast and on sync for the rest of the car, and my daughters backseat isn’t getting any air. The auto crash sensors would go off for no reason scaring the hell out of me. The service dept would have it for weeks and then just say they updated the OS. Ugh and I wish I would have gotten capitans chairs but that’s on me lol

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
Report Abuse
5 out of 5 stars

Utility wrapped in Luxury

LW Perry, 06/17/2021
updated 12/20/2022
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
13 of 15 people found this review helpful

The redesigned GLS is truly a spacious, luxurious SUV. The 450 has plenty of power and refinement for totally enjoyable driving. The turning radius is extraordinary, and makes for easy parking. Drives smaller and more nimble then it’s size. So far, I’m very happy with this SUV. I upsized from an Audi Q7 and while I loved my Audi, this size was a better fit. Well done Mercedez. UPDATE: after driving this great SUV for a year and a half, I still love it. I’ve had no issues or problems and have only done normal maintenance. I’m very happy with the 450 GLS.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
4 out of 5 stars

My favorite gas GLS yet

Mercedeslady, 10/16/2021
updated 04/24/2023
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
10 of 12 people found this review helpful

** Update 4/23 Well, this Mercedes is also plagued by stinky HVAC like my 2017. I am not sure why Mercedes cannot get this under control. We have owned many other makes and have NEVER had this problem with any except Mercedes. This is my third MB SUV. I previously owned a 2017 GLS450 and a 2013 GL350 diesel. I would buy another diesel if they still made them but of the gas models, this one is best. The issues I have are first, with the black plastic around the wheel wells. I hate that, it looks like something that would be on a Honda Pilot. I realize I could avoid that by getting the 580 or the AMG model but I did want to spend $30+ grand to avoid some chepo plastic, I shouldn't have to. Hopefully that goes away with subsequent models. The other issue, I had with my 2017 also, is stinky air conditioning system. Mercy, it smells like gym socks. There is a class action lawsuit for the 2017 so hopefully that will compel them to come up with a fix and apply it to the new ones too. It smells like a new vehicle when it's cool and a locker room when it's hot. An $80k+ vehicle should not have this issue. Apart from these two things, the car handles and drives great for such a big vehicle. It hauls all that we need and the V6 has sufficient power. My husband drives an AMG GLE and it's quicker but the power mine has is sufficient for me. I agree with the previous reviewer about the Driver Assistance package and the massage seats. Great additions especially for road trips. I have had it a year and it has functioned properly the whole time. If Mercedes gets rid of the black plastic and figures out how to keep their AC fresh, I will buy a fourth when I am ready for a new vehicle.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
5 out of 5 stars

The Very Best SUV ride available

Dave Sanborn, 09/26/2021
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
9 of 11 people found this review helpful

We purchased a 2020 GLS450 when they first came out and drove it for almost two years. The tech took a little while to get used to and the stereo was a little disappointing given it was a Burmester. The ride was outstanding with really comfortable seats. Zero issues with the vehicle other than a the proximity for the key didn't always work and the nav would route you poorly. The GLS has one of the best 3rd row seats available for space without being an enormous vehicle. We thought we wanted an upgrade and my wife wanted something where she was up higher with a better stereo. We traded ours in on a Range Rover Supercharged. What a mistake! Yes - we were up higher and the Meridian stereo is excellent. That’s about it. The seats were uncomfortable and the ride was poor in comparison. On top of that, nothing worked reliably! Like nothing - the screens would lock up continuously and one time the car wouldn’t start at all. The service at Land Rover was horrible. They couldn’t get us a loaner for 60 days! Needless to say, the Rover lasted 18 days and we decided to go back to the GLS and purchased a 2021 that was optioned significantly better than our first and it really makes a difference. A couple of highly recommended upgrades to get. 1. You must get the Acoustic Comfort Package. Don’t buy this vehicle without it. Absolutely worth the cost. It enhances the stereo and the interior is like a vault. Very little outside sound. 2. Get the all leather multi contour seats with massage - they are fantastic 3. Get the Driver Assistant Plus Package - it’s incredible and works very well. It has to be one of the safest adds available. It will recognize if you fall asleep or pass out, pull over safely, turn the hazards on and call 911! 4. HUD - one of the best Heads Up Displays available There are significant improvements made in 2021. Everything works better. The nav is better, the cameras are out of this world and all of the tech seems to work better. We couldn’t be happier to be back in a GLS and Mercedes has really outdone themselves with this SUV. It’s hard to explain but the ‘21 just works better. First year models are always a little quirky. A word of warning. Our dealer said, like everywhere, the supply chain has been disrupted and they are only getting in low optioned GLS’s. They even had one that had zero options on the lot. The options on ours are going to be very hard to find but don’t settle and hold out for the right one. We bought it the day it arrived at the dealership and there were 5 other people in line behind us to look at it.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
5 out of 5 stars

Switched to Mercedes

AnyS, 08/21/2023
2022 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
4 of 4 people found this review helpful

I love almost everything about this SUV but only had it for about 4 months. I bought CPO with 3k miles so practically brand new. Sticker was 87k, has a few extras like 21in wheels. I love the quality, luxury and driveability, this SUV is more like a european sedan the way it drives. The tech can be a bit annoying as there is so much of it and some features maybe hard to find but I'll hold off any critique as still learning how to navigate and what I like. The Navigation is pretty good with the live traffic option but clearly the mapping is not up to date even though I have automatic updates enabled. The GLS has plenty of room for a full load of people (7) and all loaded up still handles like a dream, and I have been routinely getting 24+ mpg. I would recommend this model to anyone who is looking at this class SUV as it is very refined without having unnecessary bells and whistles.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
2 out of 5 stars

Unreliable.

Joe Kozak, 07/23/2022
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
12 of 16 people found this review helpful

I have lost track of how many times this has been in for warranty work.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
Report Abuse
4 out of 5 stars

Former MB customer

JM, 09/19/2022
2021 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
6 of 8 people found this review helpful

Drives out well. Transmission is undecided 30%, of the time. Twice during highway driving releasing the accelerator the auto stop seem to engage. Gages dropped out, engine went limp. It came back to life with accelerator engaged. Rather alarming. Went to trade it MB dealer in Denver wanted another 10k for market adjustment. Got a new SVR, at msrp. MB lost another loyal customer.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

Great car recommend better that the bmw X7

Jacob, 04/02/2025
2022 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
4 of 5 people found this review helpful

This car was very nice lots of room has SO MUCH POWER the germans did their big one with this it fit everything we need it the ride was sooo smooth. i suggest buying one.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Forever Mercedes Benz

Lou, 05/06/2021
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
7 of 11 people found this review helpful

I bought a new 2021 GLS 450 in March 2021. 20 inch Michelin tires.. this is my 4th Merc. and the best one yet..I like the size not too big, easy to drive in town or on the interstate.. Technology is great takes 2 days to learn ..I drive in the sport setting..very nice.. my only suggestions...tighten up the suspension more and smooth out the road even more..and it should be std. Gas mileage add minimally plus two.. I drive MB because of safety and I am 74 yrs old. I need all the help I can get as the yrs roll forward...continue to keep us between the lines..p.s. my 1989 560 SL. Is still a gas to drive.. the g look s 450 is outstanding..

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5 out of 5 stars

Beasley in a good way!

Bill , 09/17/2022
2021 Mercedes-Benz GLS-Class AMG GLS 63 4dr SUV AWD (4.0L 8cyl Twincharger gas/electric mild hybrid 9A)
2 of 2 people found this review helpful

I ordered my 2021 GLS 63 AMG in November of 2020. I took delivery in May. It has been awesome. Very comfortable and extremely quick. It does not feel like a large vehicle. My biggest complaint….two flat tires. Not MB’s fault. What I like the most…….power and comfort.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

Roomy with bells and whistles

Padreisla, 02/25/2023
2022 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
2 of 2 people found this review helpful

Lots of room and so many bells and whistles. The adaptive steering made me a little nervous in beginning. No tow package avail when purchased. Fits 7 comfortable.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

Ripped off by Mercedes Benz USA

mblaze, 03/11/2022
2022 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
9 of 16 people found this review helpful

I just purchased a 2022 GLS 450 and absolutely love everything about the car. Two months prior to the purchase I paid $2600 for pre-paid maintenance which I had not yet used and Mercedes USA refused to refund. My local dealer did reimburse me 80% of the cost, but I'm still extremely disappointed that Mercedes kept the entire amount I paid. Not what you'd expect when I have purchased 2 brand new Mercedes in 2 months totaling $180,000. My vehicle and dealership get 5 stars, Mercedes Benz USA 1 star.

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5 out of 5 stars

Amazing!

Arlene Portugal , 12/26/2021
2022 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
6 of 12 people found this review helpful

It’s as if your riding in clouds! This vehicle is exceptional I wouldn’t want my babies riding in anything else! We feel so safe in this car.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

SUV w/ muscle

RSQD, 02/19/2021
2021 Mercedes-Benz GLS-Class AMG GLS 63 4dr SUV AWD (4.0L 8cyl Twincharger gas/electric mild hybrid 9A)
5 of 12 people found this review helpful

Great quality, and performance. Takes time and study to familiarize the new electronics which differ from my 2019 S class and E class.

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5 out of 5 stars

GLS with all the bells and whistles

Advisor519, 03/25/2023
2022 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
1 of 1 people found this review helpful

Great looking vehicle nice ride. Some issue with key recognition, awaiting for a service date.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
Report Abuse
5 out of 5 stars

GLS smooth as glass

Dano, 03/07/2024
2023 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
1 of 1 people found this review helpful

Love the GLS. Great ride and performance is amazing. Only question is the driver assist package, don’t like it for driving in the mountains as it slows the car down for some corners and the lane keep is off for a twisting two lane road. The technology is almost too good. It is a great SUV and fun to drive

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
3 out of 5 stars

iPhone 12 Doesn’t Charge on charge pad

Raymond Zdradzinski, 10/30/2021
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
5 of 17 people found this review helpful

I recently purchased a 2021 GLS 450 My iPhone 12 will not stay connected to the charger… is it the phone or the charger??

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

GLS 450 Lux

Jo, 01/22/2022
2022 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
4 of 17 people found this review helpful

Love my new Benz GLS

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
Report Abuse
5 out of 5 stars

so powerful

bom3ath, 11/09/2021
2021 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
2 of 8 people found this review helpful

complete car

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Report Abuse
5 out of 5 stars

Awesome vehicle!

Seung Yeon Joo, 07/05/2023
2023 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
1 of 3 people found this review helpful

Good car for family with bigger size

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

Great car

Melmeli, 02/19/2023
2023 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
2 of 9 people found this review helpful

Very nice car.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
4 out of 5 stars

Well built, lacks some basic stuff

Scott S, 07/18/2025
2023 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
0 of 0 people found this review helpful

Hard to believe you can have a 2023 Mercedes that was over 104k and not have adaptive cruise control, wireless carplay etc. Baffles my mind, as 2017 camaros had these as standard items 7 years ago. Ride is very nice, very tight. Power is lacking, but does get very good MPG. Overall happy with it

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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