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Used 2011 Mazda CX-9 Consumer Reviews

4.5 out of 5 stars
46 reviews

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5 out of 5 stars

Love this CX-9

georgebake, 08/15/2011
2011 Mazda CX-9 Grand Touring 4dr SUV AWD (3.7L 6cyl 6A)
12 of 13 people found this review helpful

I have had my CX9 for 15 months with no problems. Love the confort, handling, small turning radius, easy acess third row seating, blue tooth radio and even the GPS now that I am used to it. I will buy another CX9 next year. My wife love is and I can't believe how much I use the car for moving stuff and lots of people.

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3 out of 5 stars

CX-9 Transfer Case Failure - Mazda Screws Us

Judah Holland, 05/23/2019
2011 Mazda CX-9 Touring 4dr SUV AWD (3.7L 6cyl 6A)
21 of 24 people found this review helpful

Our 2011 CX-9 started dripping thick black sludge from the area in the back of the engine a week ago. I did some research and quickly discovered forums discussing the transfer case (Power Transfer Unit - PTU) failure on all model years up until 2015. Here’s the short of it, I took it to my dealer and the PTU needs to be replaced. I asked them to do a “good will assistance” request to Mazda corporate since this problem is their fault! Mazda had issued an extended warranty on the part for 7 years or 90,000 miles, whichever comes first, but only if it start to have problems. Since I’m at the 8 year mark they said it’s outside their (crap) warranty. They came back with an offer to cover half the total cost, sticking my family and I with a bill of $600 on an issue that should have been a recall. The fact that they even offer half is an admission to guilt on their part. But when I requested they cover the whole cost, Bryce and his supervisor Justin at the “Mazda Customer Experience Center” said no. Just a heads up to anyone who reads this, Mazda screws it’s customers. Judah Holland, Reno, NV

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
4 out of 5 stars
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4.63 out of 5 stars

Many strong features, a few minor irritants

howard44, 05/12/2011
2011 Mazda CX-9 Grand Touring 4dr SUV AWD (3.7L 6cyl 6A)
7 of 7 people found this review helpful

We've had our GT for two months and 2500 miles. I'd give it 93 out of 100. It's a stylish combination of fun and functionality. Compared to other SUVs, the CX-9 is sporty in appearance and handling. Engine is strong and relatively quiet. Transmission is smooth. Interior quality and design are well done. Third row is both usable and accessible. I think it stacks up well against the Enclave or Acadia for less money. There does seem to be a problem with wind noise on the highway. Like some other reviewers, I paid $100 over invoice, with front window tint and pinstripe tossed in.

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4.88 out of 5 stars

Best 3-row CUV on the market

emoney15, 04/01/2011
2011 Mazda CX-9 Touring 4dr SUV (3.7L 6cyl 6A)
15 of 17 people found this review helpful

After researching the GM cousins, the new Ford Explorer, the new Toyota 4-Runner, and Honda Pilot, we gladly purchased the CX-9. Nothing compares to the Mazda's driving dynamics or what you get for the money. I highly recommend this crossover as the mid-level Touring package comes standard with power everything, leather, and a fold-flat third row. Fuel econ is decent considering the size and power. We upgraded from a 2007 Jeep Grand Cherokee. There is really no comparison to be made. The CX-9 is smooth and does not feel enormous, but is more than roomy enough. The dealership did a very good deal for us as well. Thumbs up, Mazda.

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2 out of 5 stars

Transmission issue

hhh, 08/04/2016
2011 Mazda CX-9 Grand Touring 4dr SUV AWD (3.7L 6cyl 6A)
10 of 11 people found this review helpful

Transmission went at 91,400 miles with an estimate of $8,000 in repairs.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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