Used 2021 Lincoln Nautilus Consumer Reviews
Love the car, but too many problems
Bought the Reserve 2020 nautilus. Everything’s great- until the system becomes laggy I.e. not showing songs that are playing until a few minutes after starting the vehicle. The back window refused to roll down more than a few inches, then begins working again a few days later. The worst- while using lane assist- the car abruptly jolted me into the right lane, COMPLETELY abs aggressively switching lanes in about .5 seconds. Luckily no one was around. The next day the powertrain malfunction light came on when I started the car. Haven’t even had it for two months, barely 1000 miles on it. Got it checked today- they said they can’t find any issues.
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Terrible service - dont buy!
We just purchased a 2021 Nautilus. With 1500 miles we are on a road trip and the electronics go haywire. Our Lincoln App (that they are so proud of) shows 102 errors with the car. While 3 hours from home the AC doesn't work - the steering wheel goes up and down the blind side assist doesn't work - the back hatch doesn't open, etc. We call their concierge service and spend an hour on the phone for the lady to tell us we have problem and it needs service ASAP at the nearest Lincoln dealership. Now we are in Michigan 200 miles from home on a Sunday holiday weekend and they don't open until Tuesday. She said we could try and limp the $60,000 car home and she would get us an appointment as soon as possible. So today (4 days later) they call with an appointment Oct 27th, (48 days from now). Hard to believe.
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- Reserve 4dr SUVMSRP: $29,50022 mi away
- Reserve 4dr SUVMSRP: $31,40017 mi away
- Black Label 4dr SUVMSRP: $34,693107 mi away
My Nautilus is my favorite place to be
The Screen is fantastic, interior features flow, display info integrated into front gauge panel as well. Seats amazing, with the air cooling even in Texas heat my car is cool and comfortable within a minute. Cabin is quiet, drive smooth, power exceptional (6cyl), features are intuitive. This weeks favorite feature is turning off ignition automatically puts car in park so 1 push and done when parking. 1 year update- Still love my car. Comfort is superior, seat heater plus massage let's you tune out everything and relax as a passenger. I feel confident in the power abd acceleration available while still offering the smooth comfort of a Lincoln. Few glitches with phone connection, hoping to have it corrected in first service appt.
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Transmission needs refining
You may experience transmission slipping problems especially between 3rd and 4th gears. Jerking and undecision which gear to go into are also prevalent.
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The Regret Lincoln
Let’s start with the positive. I like how my Lincoln looks, I like how it drives as far as the power goes, I have a 2.7 L. I find it very responsive in acceleration, which I enjoy, the 21-way seats are very comfortable, and there’s plenty of room in it. I also think that it is well-made. This is my fifth Lincoln. It’s the second one that I regret buying. It will be my last Lincoln. Now to the sort of negative things. When pulling out of my driveway onto the highway, I accelerate in a normal fashion and the words “power reduced brakes applied” jump up on the screen. The vehicle actually begins to slow down. This can happen at any time. It can happen pulling away from a stoplight. I am a senior, and I’m not exactly a drag racer. I find this not only upsetting, but very dangerous. Yes, I have taken it into the dealer, and they have adjusted and fooled around with it, and occasionally without any warning it will do it again. The worst danger of all is when I am on the expressway. I have my auto pilot 360 engaged, and cruising along at 77 miles an hour. There are no cars or trucks in front of or beside me. Suddenly the brakes jam on, bringing me down to about 37 mph before I can get my foot onto the gas and floor the accelerator to get up to some kind of a safe speed. So far there have been no vehicles really close to the back of me. This is a recipe for disaster. Not only that there’s a chance that the car behind me will think that I am brake checking them or something, and I could end up badly hurt in some kind of road rage. Again, I have taken this back to the dealer, and it has been adjusted, and it still does it. When the warranty is up, I’m getting rid of this thing, unless lady luck decides I’m going to get rid of it sooner. I’ve become quite reluctant to take it anywhere out of the city. I would not recommend one to anyone. I’ve owned a great number of cars. The strengths of this one are very good. The idiosyncrasies of it could be fatal. Nothing seems to be able to be done.
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