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Used 2021 Lincoln Nautilus Consumer Reviews

4.1 out of 5 stars
47 reviews

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We have a limited number of reviews for the 2021 Nautilus, so we've included reviews for other years of the Nautilus since its last redesign.

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Pros
Cons
4 out of 5 stars

stylish, comfortable cruiser

Gary Grogan, 01/30/2021
2020 Lincoln Nautilus Reserve 4dr SUV (2.0L 4cyl Turbo 8A)
11 of 11 people found this review helpful

Our 2020 Nautilus is a head turner. It's stylish looks plus the very quiet, comfortable seats and smooth ride are even a bigger plus. Not a favorite is the large "hump" that houses the info screen and is like a great wall between driver and passenger seats (the 2021 model addresses this issue). All in all though it's a great vehicle (I4 turbocharged engine is a pleasant surprise coupled with the 8 speed transmission).

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Terrible service - dont buy!

Tom Baudhuin, 09/09/2021
2021 Lincoln Nautilus Reserve 4dr SUV AWD (2.0L 4cyl Turbo 8A)
72 of 82 people found this review helpful

We just purchased a 2021 Nautilus. With 1500 miles we are on a road trip and the electronics go haywire. Our Lincoln App (that they are so proud of) shows 102 errors with the car. While 3 hours from home the AC doesn't work - the steering wheel goes up and down the blind side assist doesn't work - the back hatch doesn't open, etc. We call their concierge service and spend an hour on the phone for the lady to tell us we have problem and it needs service ASAP at the nearest Lincoln dealership. Now we are in Michigan 200 miles from home on a Sunday holiday weekend and they don't open until Tuesday. She said we could try and limp the $60,000 car home and she would get us an appointment as soon as possible. So today (4 days later) they call with an appointment Oct 27th, (48 days from now). Hard to believe.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Transmission needs refining

Wallace Wagner, 05/07/2020
updated 11/16/2023
2020 Lincoln Nautilus Black Label 4dr SUV AWD (2.7L 6cyl Turbo 8A)
39 of 45 people found this review helpful

You may experience transmission slipping problems especially between 3rd and 4th gears. Jerking and undecision which gear to go into are also prevalent.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

My Nautilus is my favorite place to be

JDC, 07/14/2021
updated 03/23/2022
2021 Lincoln Nautilus Black Label 4dr SUV AWD (2.7L 6cyl Turbo 8A)
13 of 14 people found this review helpful

The Screen is fantastic, interior features flow, display info integrated into front gauge panel as well. Seats amazing, with the air cooling even in Texas heat my car is cool and comfortable within a minute. Cabin is quiet, drive smooth, power exceptional (6cyl), features are intuitive. This weeks favorite feature is turning off ignition automatically puts car in park so 1 push and done when parking. 1 year update- Still love my car. Comfort is superior, seat heater plus massage let's you tune out everything and relax as a passenger. I feel confident in the power abd acceleration available while still offering the smooth comfort of a Lincoln. Few glitches with phone connection, hoping to have it corrected in first service appt.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

The Regret Lincoln

Alexander Toronto Ontario Cana, 06/05/2023
2020 Lincoln Nautilus Black Label 4dr SUV AWD (2.7L 6cyl Turbo 8A)
18 of 20 people found this review helpful

Let’s start with the positive. I like how my Lincoln looks, I like how it drives as far as the power goes, I have a 2.7 L. I find it very responsive in acceleration, which I enjoy, the 21-way seats are very comfortable, and there’s plenty of room in it. I also think that it is well-made. This is my fifth Lincoln. It’s the second one that I regret buying. It will be my last Lincoln. Now to the sort of negative things. When pulling out of my driveway onto the highway, I accelerate in a normal fashion and the words “power reduced brakes applied” jump up on the screen. The vehicle actually begins to slow down. This can happen at any time. It can happen pulling away from a stoplight. I am a senior, and I’m not exactly a drag racer. I find this not only upsetting, but very dangerous. Yes, I have taken it into the dealer, and they have adjusted and fooled around with it, and occasionally without any warning it will do it again. The worst danger of all is when I am on the expressway. I have my auto pilot 360 engaged, and cruising along at 77 miles an hour. There are no cars or trucks in front of or beside me. Suddenly the brakes jam on, bringing me down to about 37 mph before I can get my foot onto the gas and floor the accelerator to get up to some kind of a safe speed. So far there have been no vehicles really close to the back of me. This is a recipe for disaster. Not only that there’s a chance that the car behind me will think that I am brake checking them or something, and I could end up badly hurt in some kind of road rage. Again, I have taken this back to the dealer, and it has been adjusted, and it still does it. When the warranty is up, I’m getting rid of this thing, unless lady luck decides I’m going to get rid of it sooner. I’ve become quite reluctant to take it anywhere out of the city. I would not recommend one to anyone. I’ve owned a great number of cars. The strengths of this one are very good. The idiosyncrasies of it could be fatal. Nothing seems to be able to be done.

Safety
1 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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