Used 2015 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A) Consumer Reviews
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The most trouble-free car I've ever owned!
Steven G., South Bend, IN, 07/07/2023
updated 01/13/2025
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
6 of 7 people found this review helpful
This vehicle has required only periodic oil changes. It took me 7-1/2 years to reach 30,000 miles, so when I did, I "splurged" for the 30,000 mile check-up. I thought it was the least I could do for a car as dependable as this one! I bought it new for its dependability and advanced safety features, and it has more than lived up to its billing. At age 9, it has racked up 37,000 miles, and continues to perform perfectly.
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Well built & Comfortable but awful Tech
Jim Weil, Fremont, CA, 09/20/2017
updated 04/11/2019
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
33 of 46 people found this review helpful
This is a well built and comfortable car. However the technology, while outstandingly marketed, is absolute crap. Voice recognition is extremely inaccurate, complex and distracting to use. It is so bad I have almost completely abandoned it. My 10 year old Garmin portable GPS has better voice recognition and routing features but their is no safe or interfering place to mount it or I would be using it. Emails and phone calls to Lexus & Toyota have been useless. Poor dealer support for tech issues (multiple dealers). Map upgrades are infrequent, extremely expensive & must be done by dealer. Keeping other technology current is also very expensive. The ability to enter in addresses from a computer was a marketing feature but so complex and buggy that it made it time consuming and frustrating for the user. Subsequently that feature has been removed leaving address entry options to be a joystick on the screen keyboard or a complex entry procedure transfer procedure from a smartphone. The screen supported interface is very user unfriendly and is only controlled via joystick. This includes entertainment selection and good air management. Live assistance (extra cost) is often problematic. Some controls are difficult to access when driving. Some others are unneeded duplicates that adds confusion. Windshield has some built-in technology and likely very expensive to replace. Options were outrageously overpriced -i.e. Heads-up display from dealer was $1,000 but high quality from 3rd party was $89. Rear camera is affected by rain. Tailgate has enough force to knock you over before stopping if it hits you. Tech that works well includes Park assist (not automatic), blind spot sensing, and adaptive cruise control. Interior lighting is poor. Car is comfortable and runs well and has a lot of unneeded 'frosting' that boosts the pricing. Good cargo space. Gas mileage is poor. In summary I do not recommend this car due to poor technology, low gas mileage and poor customer support. Based on this experience I currently have absolutely no interest in purchasing a Lexus or Toyota product again. Lexus marketed this vehicle as including advanced technology. In reality it is anything but. In my opinion attempting to use many to the technology 'features' while driving, makes this car unsafe to drive. In retrospect I should have invoked the California Lemon Law. Update: Voice Recognition (VR) is so bad and frustrating to use I have completely given up using it. There have been no navigation updates for this vehicle since fall or 2016. Traffic alerts are incorrect at least half the time. In order to relieve myself of this stress, I plan to get rid of this vehicle buy June 30, to avoid double registration fees for 2018. The sad truth of all of this is that in all of the vehicles I have tested so far, none have VR that is as good or better than my 2012 Garmin. As such I am focused on purchasing my next vehicle without in dash navigation or voice recognition, but to use my Garmin instead. This issue is that all the manufactures I have explored, link safety features to in dash navigation/VR. The only SUV manufacture I have found so far that does not link in dash tech to critical safety features and has a spot for my Garmin is the 2018 Lexus RX350. So ultimately might have to 'bite my tongue' and buy another Lexus. However I am still doing research on this to avoid purchasing another Lexus if that is possible. This July, given that I find this vehicle too distracting to drive safely, I finally found a vehicle that has tech that actually works as advertised, offers tech performance and voice recognition, that finally functions in a manner that allows it to be used without serious distraction, and has a navigation functionality that equals or exceeds the functionality of my 2011 Garmin portable navigator. That vehicle is the 2009 Acura RDX. Fully equipped it costs the same as the Lexus described here but offers exceptional looks, performance and technology with outstanding customer support, that when compared to the Lexus RX350 has me thinking that the Lexus was engineered in the Stone Age. I will be reviewing the RDX soon but in the meantime this are to be my last comments in this review of the Lexus and in conclusion I am experiencing much joy in finally getting rid of this vehicle which emotionally I consider to be an awful chunk of garbage. That said, I will never again suggest or recommend a Toyota product to anyone. Final Comments: From other professional reviewer of the 2019 Rx350. Nothing has changed since 2015 w/ Lexus showing contempt: "the infotainment system pushed me to within moments of ripping it out…" Enough said!
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Best lexus
Big O Philly eagles , Douglasville, GA, 05/09/2023
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
3 of 3 people found this review helpful
Comfortable driving handling dependable low maintenance costs, I've owned a Mercedes, BMW costly maintenance never buy another one
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Loving Lexus
Ed, Joshua, TX, 01/19/2019
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
3 of 3 people found this review helpful
Quality comfort all in AWD. The 2015 Navigation/user interface is not intuitive.
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Return of the Lexi
Fern, Bala Cynwyd, PA, 11/19/2017
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
4 of 5 people found this review helpful
The RX is a soli, reliable, safe cushy car. Not a fun to drive as some cars, but soooo reliable and it takes regular gas! The only problem I have with the car is the voice command system. Due to the placement of the microphone, it just doesn't consistently recognize voice commands. I usually just use my phone which is sync to the car to to request phone numbers and by-pass the annoying voice recognition feature.
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