Used 2015 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A) Consumer Reviews
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Chill in the Lexus
Ken, Chicago, IL, 05/18/2022
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
13 of 13 people found this review helpful
Very comfortable ride and seating position and quiet cabin. My 1999 Lexus LS400 died, so I bought this one in 2022, so almost 8 years old but it only had 22,500 miles on it with regular Lexus dealer maintenance. The V6 engine is quiet, but not as much as the V8 I had (I couldn't tell if the engine was even on the V8). The gas mileage on this V6 (about 18mpg) is worse than the V8 (about 22mpg) so it must be the difference in weight of the vehicle and use of premium gas for the V8 versus regular gas in the V6. It does accelerate fast and has plenty of horsepower. I enjoy driving it everyday and I personally think the styling looks better than the new ones from 2016 to current. The original Dunlop tires are bad and are being changed to Pirelli Scorpion AS 3. This is NOT a sports SUV, it is meant to relax and chill and let the yahoos on the road drive past you. I am very refreshed on all trips and in a good mood when I arrive at my destination.
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Who allowed this electronics interface to be released???
whomp, Los Angeles, CA, 07/01/2015
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
68 of 79 people found this review helpful
Over my driving life, I've owned more than 30 cars of many different makes and models. I've spent my 20 year career in technology. I enjoy cars and I love tech and am tech savvy. This car, by far, has the absolute worst electronics interface I've ever seen. I had read it was bad, but with my experience thought, how bad can it really be? Well, it's awful... I'm frankly dumbfounded. Toyota is known for being overly intrusive / nannyish, but this is absurd. There aren't preset buttons to change the station, just steering wheel controls. It always want to show the map and overlay other info (but only for a little while). In short, it kind of ruins what is otherwise a really great car.
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Good but not so good...
Bpans, San Diego, CA, 01/21/2016
updated 07/24/2017
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
20 of 23 people found this review helpful
This is a very comfy luxury SUV. If you expect driving engagement, you will be disappointed. The interior materials are of very high quality. We do not like the mouse control as it is too distracting and doesn't work properly. Long drives never feel like long drives such a comfy drive.
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Horrible service, unreliable, bad AC
joe K, Millerton, NY, 07/11/2016
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
71 of 86 people found this review helpful
I wanted a lexus because my entire family has been driving lexus vehicles for 25+ years. Between myself and my extended family, we've owned around three dozen lexus vehicles over the years. My vehicle is the last Lexus anyone in my family or circle of friends will ever buy again. It's not worth the money or the time. When I first bought it, they promised me it would be ready for pickup the next day. The next day came, followed by three entire weeks of them calling me every other day telling me "it will be here tomorrow". I drove around in a rental for three weeks while they figured out where my car, which I already paid for, was located. Finally I get it, with around 10 miles on the odometer. A week later, not 100 miles later, I start getting a moldy stink from the AC. I take it back to the dealer, they claim they can't smell anything (despite it being so pervasive it sticks to my clothes and earns comments from co-workers), but spray the AC system anyway, and it clears up the smell....for about a week. I took it back another couple times to get cleaned out, again same story "we don't smell anything, but we'll clean it anyway". It smells bad for the first 15 minutes of driving, and anytime i try to turn down or turn off the AC. As long as it's on blast, the smell seems to be dilute enough to not be noticeable. So fast forward six months, I'm driving across the country on a sunday, in the middle of nowhere in Pennsylvania when I get a flat. I call lexus support/roadside assistance. They said they can't do anything for me. It's a sunday night and it's about to snow, so they can't send anyone over until the next day. The closest lexus dealership is approximately 200 miles away in bad weather. So I put on the spare, and started calling every tire shop within a 20 mile radius. No one has the tire I need. The lexus's standard 19in tires are so specific, only dealers and a handful of places around the country have them. To add insult to injury, there are huge swaths of country where the closest lexus dealer is hundreds of miles away. Anyway, I expand my search radius and find a costco 140 miles away that carries a compatible tire (after sitting in a hotel calling tire shops for two days straight). Except since it's AWD and the tires are not completely identical, it means I had to replace all four tires (about $1,500) because I got ONE flat. A little while later I moved into a new house in a new state, and took it to the dealer again to see what they can do for the AC. They said they use a different, new chemical cleaner (but even though they don't smell it - a bold faced lie) they will still clean it for me. After that treatment, every single day my lexus has smelled like someone poured fresh vinegar into the AC ducts. It's a smell almost identical to sticking your head into a bag of salt&vinegar potato chips. Again, the dealer is refusing to do anymore service. They said to examine what's really going wrong, they need to take the entire dashboard apart. They refuse to do so without payment, refuse to acknowledge any of my warranties or service plans, and refuse to give me a loaner vehicle in the meantime unless I pay for it. My insurance has a $1000 deductible, so I'm not going to pay for that service. I tried complaining to their managers, who refuse to call me back. To make things even worse, any service at any lexus dealer has generally resulted in a 5-6 hour wait. Even oil changes. Meanwhile, when I take it to any other shop, it's a 20 minute wait to get an oil change at a quarter of the price. I complained to lexus corporate about the smell issue, and they are requiring me to jump through a dozen hoops and fill out binders of paperwork to get anything done. The lemon law is complicated too by the fact that I bought the car in CA and moved to NY shortly thereafter, and I'd need to go to california court to get the dealer to buy back the car. You may be wondering, WHY DOES MY CAR SMELL? Well....here is why: Lexus/toyota is currently (since 2009) a defendant in a class action lawsuit regarding this very issue. A certain percentage of their vehicles have defective condenser coils on their AC. They have an anti acid and anti mold coating - Aluminum Hydroxide - which corrodes and flakes off on some vehicles, and gets blown into the passenger compartment as a fine grey dust akin to cigarette ash. This chemical is used in anti-acid pills, so it's not dangerous when swallowed. But it sure is dangerous when inhaled! Once the coating flakes off, the condenser coil becomes a petri dish and starts to smell like mold or mildew first, then like vinegar, depending on what kind of mold/yeast/bacteria has been growing inside. Don't expect any explanations from lexus, they play stupid about it because if they lose this suit, they could loose an incredible amount of money. It's best for them to keep their customers in the dark about it. Anyway, I won't tolerate that anymore, and neither will anyone I know.
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Mountains Here We Come!
PM, Placerville, CA, 04/03/2018
updated 10/10/2018
Lexus RX 350 4dr SUV AWD (3.5L 6cyl 6A)
10 of 11 people found this review helpful
We've always owned Lexus products, but more the luxury sedans. We wanted a vehicle with AWD so we could take it to the mountains. Our sedans were woefully unsatisfactory for mountain driving. We decided on the RX350 with AWD. Being used to sedan quiet, it was hard to get used to the more noisy RX. Getting in and out is also a challenge so we really needed the scuff guards. Some of the gauges are awkward. The clock being one of them as it is placed where you have to look around the steering wheel. The mouse for the screen is very squirrely when trying to use it. My complaint with the backup camera is you can't adjust it so you don't have a clear reference point. The cameras are also very sensitive so they beep at grass or whatever so I am constantly looking to see what I'm going to hit. I'm sorry we didn't wait until the next year when the camera shows clearly where your car is in the parking space and you can adjust the backup camera. The screen is also in a different place, more clearly visible. I'm not unhappy with our purchase though it might sound like it. The interior is nice and the backseat has plenty of room for two passengers, but a bit tight for three. The cargo area is ok. Having the back seats fold down is the saving grace when trying to haul longer things. We would buy an RX again.
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