2023 Lexus NX 350h Consumer Reviews
Good with some quirks
Ours was assembled in Ontario, Canada. Stylish, easy maneuverable SUV with very good MPG. Even Lexus front grill does not bother me anymore, got used to it. Constantly getting 44-45 mpg on 17-20 mile trips while driving in suburbs of Chicago with AC constantly on. On mixed 20/80 residential/highway 70mile trips which we drive very often gets 39-40 mpg. Hybrid/electric side of the vehicle feels more powerful when compared to our 2018 RAV4 hybrid. More silent and smoother ride also, but I would not describe it as a plushy ride. If hybrid meter is being kept on the edge between ECO/PWR while accelerating, ICE is silent enough, requesting more power brings loud noise. In most cases staying at ECO/PWR is just enough. Ability to change graphic look of speedometer is cool. CarPlay works flawlessly, backup camera has good resolution. Now what is not so cool: Left rear view mirror has micro vibrations, saw that being mentioned in other review somewhere also. Sometimes Adaptive Cruse Control hesitates to keep constant speed when passing big trucks on your right with passing line wide open. That is the biggest flaw to me. Did not noticed the problem when passing big trucks on my left side. Lenses of headlights throw little shadow spots on top of the beam because of their internal construction. On the purchase side - Robin Z. and Lexus of Naperville were awesome.
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Love this vehicle!
After extensive research and learning of the high ratings, I settled on a 2022 Lexus NX 350h luxury package…and WOW, it does not disappoint! An absolutely beautiful vehicle, full of comfort and mind boggling technology. Very smooth ride, plenty of seating and cargo space, and has a very luxurious feel to it. It’s highly rated for reliability, gas mileage is impressive, and has many bells and whistles! Couldn’t be more happy with this vehicle!
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Rides like RX, with more updated technology
This redesigned NX is excellent all around, interior is greatly improved in terms of infotainment, safety tech, space, comfort, etc. Cloud-based Nav, wireless CarPlay, speaker system, 14.2in touchscreen, etc., are all fantastic. Acceleration is smooth and quick. Road noise is kept low, road imperfections and bumps are hardly noticeable, and the overall ride comfort is just as amazing as the bigger RX, but with the most advance driving assist tech that Lexus has introduced this year. Everything works just flawlessly. Rear legroom is much better than expected for a compact size SUV. MPG has been better than EPA estimate - I have been averaging 44-45 in city and 41-42 in highway in good weather (sometimes up to 50 mpg in certain city traffic). Note that bigger wheels or cold weather will drop the mpg of any car by 10 to 15%. Value is also great considering the current market, and also considering what the similar Toyota models are selling for now (for e.g., RAV4 sells for almost at this price; other than being a bit smaller inside compared to the RAV4, this NX is far better in almost every aspect as noted above).
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Lexus need to concentrate on basics
This is a great upgrade on the previous model but beware if you live in a cold climate. Lexus dealer has confirmed that the new model has a known problem. In my vehicle, in freezing weather I can’t open the drivers door or offside passenger door (RHD) or the fuel door. They are frozen solid. Lexus should concentrate on the basics, like being able to get into the vehicle
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POOR DISPLAY PRIORITIES
From a mechanical and driveability standpoint the NX 350h is an excellent vehicle - tight, responsive and fun to drive. Acceleration and braking exude confidence and control. The NX is reasonably customizable with a few exceptions. Ergonomically, there is a desparate need of refinement that one would expect from the Lexus brand which would raise the bar of the luxury driving experience. The drivers seat adjustment denies finding a position of comfort and legroom (I'm 5'10"). The steering wheel adjustment helps but the display is still partially obscured by the wheel. Repeated head-tilting easily resolves this shortcoming. Hmm. A 3200 mile road trip exposed a major shortcomings in display design which impacts safety by burying most-used displays in the driver support system display; they are painfully too small and dimly lit to be easily referenced (even at full brightness - day or night). As an example, when operating on cruise control, the speed limit and selected speed would be best presented in the main display rather than showing the predominantly large "D" denoting the selected gear. During highway driving, knowing the selected gear is not of primary importance. Distinguishing primary and secondary information would help define a display which would be appropriate for any particular driving mode. During cruise, the selected gear is obviously secondary to speed limits and other settings which change frequently. Primary, mode-specific, displays should be defined in future design enhancements. Eliminating the compass from the mirror and relegating it to a submenu is another poorly reasoned "enhancement". Having the compass headings continuously displayed and in full view would greatly enhance situational awareness. Three drivers quickly recognized a number of these issues without prompting. Our vehicle is equipped with a phone charger which repeatedly, like clockwork, ceased charging every 30 seconds or so. It NEVER charged our IPhone with a 30% charge. A well-known epic fail. Though it may be perceived by many as nitpicking, it is important to recognize that being "heads down" in the display vs "eyes on the road" significantly contributes to a degradation of one's division of attention which compromises safety. I found the display configuration frustrating, annoying anf fatiguing. There are a number of learning-curve issues which, over time, were readily assimilated . However, the display anomalies need attention. Further embraceing the human factors of driving and affecting some appropriate refinements, Lexus will significantly enhance the driving pleasure of this, overall, well-designed auto. For me, once my car's altitude and weather radar are superimposed on the map display the NX will then be a quintessential first-class ride.
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