Used 2017 Jeep Grand Cherokee Consumer Reviews
Used Grand Cherokee for sale
Stuck with a Lemon, but can't make lemonade.
Garett M, 02/22/2018
2017 Jeep Grand Cherokee Laredo 4dr SUV 4WD (3.6L 6cyl 8A)
3 of 5 people found this review helpful
I bought a new 2017 Jeep Grand Cherokee Laredo with the cold weather package on Labor Day weekend of 2017. I live in ND, so I considered it a necessity to have a block heater. The first issue I had with it was the heater motor/blower unit; it started having trouble in Oct about 40 days of owning it and below 3000 miles. First snowstorm of the year, and I couldn't even defrost my front windshield. It was replaced under warranty, but only after I had to take it to two different dealerships and file a customer complaint. The second issue I had was with the factory autostart. They have extremely poor range and wasn't starting the vehicle. I was told after 3 consecutive starts it automatically disables it from being started until you are inside the vehicle. This was happening every other time trying to start it; not after 3 starts. I was told at the dealership that they couldn't recreate either issue and that is was operating as designed. I was also warned that installing a 3rd party autostart will risk voiding the factory warranty. The third issue I am currently dealing with is that it will randomly shut off while driving it. The engine shuts off and all exterior lights/dash go out; no prior warning or indication of an issue. I got stranded because of this and had it towed to the dealership at the end of January 2018. The most infuriating thing is that the manufacturer tells me that they care for my safety but won't admit that this is unsafe to drive. I have tried working with the dealership and Jeep's customer resolution team. So far, I have received nothing but bully tactics and misinformation from both parties. I also apparently can't file for a Lemon buyback because they are all "separate issues." The North Dakota Lemon Law is terrible and needs an update; can't really say the Chrysler Fiat program is any better. You apparently need to get into an accident or kill somebody before they will even consider it. Overall, if I didn't have these issues it would probably have been a great vehicle. Most of the stress from the repairs comes from incompetence of the dealerships and extremely poor customer service by the manufacturer. After this nightmare, I will never buy another Chrysler Fiat product again.
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GRAAAAAAND Cherokee
Jay, 07/17/2017
2017 Jeep Grand Cherokee Limited 75th Anniversary 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 8 people found this review helpful
Oh YES!!! SUCH a great value if you like Range Rovers and such. If you like the Mercedes ML350 you will LOVE the Grand Cherokee! Drive one, buy one!
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2017 Jeep Grand Cherokee for sale near you
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- Laredo 4dr SUVMSRP: $9,49965 mi away
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Okay
LR, 03/14/2021
2017 Jeep Grand Cherokee Laredo 4dr SUV (3.6L 6cyl 8A)
2 of 3 people found this review helpful
At 90,000 miles one of the valves failed which cost me $1,200 to repair, kind of disheartening. The brakes are a typical mopar (meaning they shake when you hit the peddle), otherwise good car.
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loved it - but....
Joe - Upstate NY, 08/31/2020
updated 03/01/2021
2017 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
2 of 3 people found this review helpful
I love the look, the power, the transmission, the luxury ride. This was my second Grand Cherokee after having a few 4-Runners and the ride comfort can't compare. The negative - skip the navigation package upgrade, the voice activated system has never worked in either of the last two cars. I repeat NEVER. Use google maps on your phone, it will be a lot less aggravating. The last one i owned came with Michelin Premier LTX tires - DO NOT BUY a car new with these. Have the dealer switch them before you agree to purchase the vehicle. They might as well be made of butter that is how quickly they wear out. They are a 60k tire that won't get 30k before not passing inspection. (read the reviews online - nobody gets past 30k) After talking to others who had the same problem with lease turn-ins, i believe it's simply a money making ploy by Chrysler Capital. If you are leasing I would recommend finding someone else to do the financing. Speaking of tires, if you live in a northern climate the GC is only as good in the snow as the tires since the ground clearance isn't overly impressive. With a 4-runner I could get through the end of the driveway regardless of how high the snow was plowed in, but with the GC i needed to snow blow it out first. With the exception of these two items it was a great vehicle though.
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Jeepers!! It’s fabulous
Herb, 07/13/2020
2017 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
2 of 3 people found this review helpful
3 years not a single thing has gone wrong! It has all the latest tech stuff. Rides great. Turning my lease into purchase!!