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Used 2023 Jeep Grand Cherokee L Consumer Reviews

3.3 out of 5 stars
32 reviews

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Cons
1 out of 5 stars

Zero reliability. Junk.

LGS, 01/22/2024
2023 Jeep Grand Cherokee L Limited 4dr SUV 4WD (3.6L 6cyl 8A)
2 of 2 people found this review helpful

We traded in our 9 year old Grand Cherokee that we loved for a '23 Grand Cherokee L. The size, the interior finishes, the feel on the road all set this SUV apart from competitors on a test drive. It was a no-brainer. But starting at about 500 miles this car turned into a nightmare. Problem after problem. Auto Start Stop stopped working first, then the suspension was installed incorrectly, then the knocking and engine misfires-- all the lifters, rockers, and several cams were bad... AT 9000 MILES. By 12000 miles my rear differential has gone out. We looked into trading in but because grand Cherokees have AWFUL resale our car has lost about 20k in value in 7 months. Please save yourself the headache and avoid!!!!

Safety
3 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Nice Ride

Cap, 01/12/2024
2023 Jeep Grand Cherokee L Laredo 4dr SUV 4WD (3.6L 6cyl 8A)
2 of 2 people found this review helpful

We have owned it for almost 3 months and it’s a nice ride with enough room for longer road and off road trips, so far it’s been a great vehicle nothing to report that’s out of the ordinary a little road noise from the front tires on the pavement so I don’t have a complaint and after reading some reviews here I think I have a winner made in Detroit, it’s a tech issue sounds like after looking at the fuse box and everything that is electrical on the vehicle it can be a nightmare I’m sure, I’ll post again after I get some more miles on it

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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2023 Jeep Grand Cherokee L for sale near you
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5 out of 5 stars

First Jeep our family has owned, and we love it!

Jake, 12/27/2023
2023 Jeep Grand Cherokee L Summit Reserve 4dr SUV 4WD (3.6L 6cyl 8A)
3 of 4 people found this review helpful

Wow, the 2023 GC L is the first jeep our family has ever owned, and I have to saw, we are pretty impressed, The one we bought is gray with the black roof. The exterior of the van has quite a classy look to it, it somehow manages to look Luxurious even on the out side and I really like it, one kind of strange thing is that ours didn't come with side steps, or mud guards, which is kind of strange, but because of the quadra lift air suspension it can lower down pretty low for ease of entering and exiting. The big 21" rims on the summit reserve trime look really nice and they go well with the over all vehicle, the only problem with that is that they would negatively affect the ride quality a little bit. The interior is also not what you would expect from a Jeep, with tons of features and tech everywhere. The massage function in the two front seats work really well, and the McIntosh sound system is perfectly crisp, and clear, with deep bass. the ambient lighting really adds a nice touch. I also really like the big mode selector nob in the center console, it feels well built, sturdy and nice to use and looks like it would be perfectly at home in an actual high end luxury vehicle. There is also no shortage of power outlets in the jeep. There is at least 4 in the front, (2 usb c type and 2 usb a type), 4 more in the second row, and even 4 MORE in the third row. The third row is probably the best I've been in, in 3 row midsize SUV's, the leg room could be a bit better, but its livable, you even get things like slightly padded armrests back there, which might seem not very relevant, but in a third row that's like luxury. There is also some really useful tech in the jeep, like the "fam cam" in the rear of the cabin, so the driver can look at the 2nd and 3rd row passengers without turning around or using the rear view mirror, it would be especially useful when you have a baby back there in a car seat. The night vision camera on the front is also really useful for picking up pedestrians in the dark, and even highlights them to the driver on the screen. So far we haven't ford any issues with the build quality, like some people complained about, the material quality is also pretty good, even featuring things like real wood, which most of its competitors like the Toyota Prado, or Kia Telluride wouldn't have. The jeep also comes with something almost no other vehicles have which is a secondary screen in the dashboard for the front seat passenger. The angle of headrests on the fronts seats can also be adjusted to suit different people s posture. The Grand Cherokee we got came with the base 3.6L Petron V6, and from what I heard about it I expected it to be dead as nit, true it isn't exactly a speed demon, but the big van surely doesn't exactly feel under powered, and it actually produces quite a nice sound from the rear end. Of course it is not going to sound as good as the v8, or be as appealing, but it isn't actually that bad. Because of the quadralift air suspension system the jeep can lift up pretty high, and is surprisingly capable off-road, but I guess its a jeep, so it would have kind of have come naturally for it to be a competent off-roader.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Looks are Deceiving

John O’leary, 06/25/2023
2023 Jeep Grand Cherokee L Summit 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 6 people found this review helpful

I special ordered my car , waited patiently for 4 months I finally get it and I should NOT HAVE ACCEPTED IT. No Macintosh stereo like I paid for NO AIR RIDE LIKE I PAID FOR. I needed a car and i loved the way it looked. I accepted it so SORRY I DID. The 2nd month I had it the radio and navigation kept making loud humming sounds and screen go black this happens about 5 x till this day it blacks out , side mirrors don’t open when I start car. Ambient lights stopped working they fixed. Next while driving a sensor fell off. Then the sway bar broke and I never went off roading , then I get stuck 11 pm at night had to get it towed to dealer a valve was bad. Even service manager said it sounds like [non-permissible content removed]. They had car for a week they fix it . The cordless phone charger heats up my phone that my phone high temp come on. Mirrors again don’t open they replace the passenger side mirror.still most times mirrors don’t open when I start car. From day one I told them I smell antifreeze heater core they say no after a yr windshield is fogging up. That’s a sign of heater core. While driving my mud flap falls off they still till this day 7 months have not replaced it an they say they ordered it. Most recent my lane assist and automatic collision not working , when I was parked in a shopping mall I was in my car parked far from anyone with air conditioning on listening to radio. My dash light makes loud sound stop on dashboard light comes on. I jump no one was near me. I bring it in they change a computer module a break sensor and they change my steering wheel. A few days later I’m driving on highway getting off the exit two cars in front of me. The front car stops dead on the exit the car in front of me breaks hard just missing him and I break hard a hair before smashing him the automatic breaking system never came on. I had a lemon law case before the automatic crash and lane assist didn’t work and I LOST MY CASE EVEN WITH ALL THOSE THINGS WRONG ,they said the car wasn’t deemed unsafe. I have voice recordings of the service manager saying the jeep is a POS that jeep should burn it. He recently said on recording him that now it is UNSAFE. I RECENTLY OPENED ANOTHER LEMON LAW CASE. I WILL BEVER EVER BUY JEEP AGAIN. NEVERRRRR

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Dont be fooled by all button’s /misleading/malfunc

Cheree so irritated , 02/25/2023
2023 Jeep Grand Cherokee L Overland 4dr SUV (3.6L 6cyl 8A)
5 of 8 people found this review helpful

Wow where do i start dadh warning come off and on randomly air bag watning on so took it to be serviced cane right back on Still on check engine light came on after push start button made an awful sound dash went bonkers service dept said they couldn’t get me in fior 3 weels WOW SO THEN CHECK ENGINE RANDOMLY WENT OFF MY JEEP LIFT GATE HAS HIT ME IN THE HEAD FOUR TIMES BECAUSE OF THE SENSOR ON FOOT DYRGING UNLOADING GROCERIES SINCE I LEFT DEALER WITH 16 miles i been smelling somthing burning Douring cold winter i used my steering wheel warmer and now 4 months later the leather looks birnt off over all its a big ridiculous rocking boat and now sound like [non-permissible content removed] and has suspension issues and doest shift well between alll the modes lots of electronic issues coming i can tell and ya above someone said somthing about the appple car play suckinh and crasjing and i agree as well as the leaks in door and liftgate if i could give it no stars i would and im stuck in the deal cuz it was my fist time going thru a dealerships lets be clear this is my 4 th jeep ovet padt 8 years and i owned all others but this new one is by far the worst Lemon leemon 🍋 i wish i could get my 30 grand back and my sanity will never buy a new car gain

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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