Used 2014 INFINITI QX60 Consumer Reviews

Infinity needs to catch up!

This is a very comfortable SUV that offers very little for features and user friendly controls. The controls on the dash are far inferior to many lower priced vehicles and the capabilities are inferior to most SUV's on the road. The 2014 dash has since been replaced but Infinity continues to complicate controls, limit the range of controls and fails to connect the user the ways many other vehicles can. The ride is extremely noisy for a "Luxury" brand, the features are far less than other manufacturers and I'm very disappointed with my purchase. I'd suggest looking at other options unless a SUV is with limited features is what is needed. The cabin is roomy and comfortable but that is where my positive reviews will end.

city mpg rating is a sham

Update Feb-2018: I love this car. After years of use, it remains reliable and beautiful utility vehicle. No issues with car since purchase (except for paint). I did find a body shop that does amazing paint repair for a third of dealer fee. So far, spent $540 to completely repaint two doors due to two bad door dings. after more than 4 years, the car looks like new. Kids love this car as well and prefer it over other vehicles we have. Update Feb-2016: its been over two years since purchase. happy overall. MPG is still a scam (more findings below). automated highway driving is scary! quality of switches, leather, seats, handles, screens are high and so far no issues paint is holding out pretty well but i do have a single chip where car's door hit my door. its been there for ~ 1.5 years and hasn't got worse (no rust). scratches are minimal (inside door handle dips, and single light scratch on door) MPGs for my drivers average to ~ 22MPG (80% highway / 20% city) - this is with 20" wheels, towing kit, ECO mode all the time. the 22MPG is with air conditioner on. turn off air conditioner, MPG goes up to 25.3!!! WTF - ~15% difference?! most of my driving REQUIRES air conditioner due to weather so this is a big issue. automated highway driving - if there is a large obstruction in middle of highway, the car not sense it and plow right into it. its only when there is a moving object (vehicle) in front, when the car senses the manages acceleration/brakes. if this is important to you, look into new models or other vehicles. ~Jan-2014: I've had the qx60 hybrid and for about 3 mo now, 2300 miles. If I knew how poorly hybrid performs in the city (supposed to be hybrid vehicle strength) I would not have gone for hybrid. Let me repeat this, the car is great! Lots of room, great safety features, but I want my money back for "hybrid" part. City mpg of 25 is nowhere to be found, no matter how slow or fast acceleration, ease of breaking, Ac/no ac, no matter what I tried. I max out around 15mpg on a good day around city and hit as low as 9mpg occasionally without trying. Infiniti, I hope you are listening and are not going to drop your customers now that we have given you the money.

Build quality subpar - fit and finish issues

First I've only owned (leased) it for a few weeks and have only 600 miles on the car. Rear passenger door interior panel needed to be replaced - installed poorly and was cracked. Dash has several rattles and creaks. Roof rail was improperly installed (missing clip) and the passenger front door has a paint run. Also rear passenger door seal plastic was put on wrong (cracked). Seal was replaced, door fixed and the roof rail was reattached but the paint issue and rattles still exist. Contacted Infiniti directly and they did push the dealer to fix the car ASAP but the build quality is pretty poor compared to other imports or even some US manufacturers.

Do the doors close on anyone else?

The day after I bought this car, I noticed that when I opened the doors, they would quickly close in on me. The same thing was happening with the rear doors and hit my kids on their way in and out of the car. I brought it to the attention of the dealer who said it was how the car was designed and that the doors are "heavy" and "safe" and that's why this was happening. I called Infiniti Consumer Affairs as well, and have not gotten anywhere with them either. I was told I could break my lease for $1500. I am not happy with the visibility in the rear window and also find the car way too long. The inside console area is very small and doesn't hold much.

45,000 miles best car owned

20 plus years of driving, several cars old and new. This is by far the best. Comfort, utility, family trips, gas mileage etc. Daily drive to work 70 miles round trip is always an enjoyable experience, sound system great, quite interior, smooth ride, bluetooth connection to phone. A few family trips with wife and kids, summer to Main, Winter to Florida, Smoky Mountain TN, Washington DC etc. Now it has 45k miles and average 25.8 miles/g. I own rentals, QX hauled snow blower, bench saws, lots of 2X4s, bags of concrete, lots of tools, ladders, lots of paint cans etc. Yeah, it does everything. 45K still with original tires. I can not be more happier.

Very safe, comfortable and stylish

I was in a nasty accident in this car and walked away with cuts and bruises!! Everyone who seen my car was amazed I was able to walk away from it!! I was looking into this or the Audi Q7 and after test driving the Audi for two days I came and bought another one of these hybrids after my first one was totaled! The Audi looked old on the inside and wasn’t as comfortable! There is everything in this Infiniti that I could ask for in a car!

The ups and downs of total ownership

I owned the QX60 Hybrid AWD for 5 years and put 70,116 miles on the vehicle. For the first 4 years 6 months of my ownership I would have bought Infiniti's for the rest of my life based upon that experience. The last 6 months was a nightmare. It started with the safety systems going nuts. The car started breaking on its own on the highway. This lead to the vehicle being in and out of the dealer repair shop over the final 6 months of ownership. The dealer said there as a leak in the manifold and that could have caused some of the craziness which didn't and still doesn't make any sense. So under warranty the dealer replaced the manifold. 3 days later I was back at the dealer with the same issue. This time they said they had to replace the transmission this repair took 2 months. fortunately i was given a courtesy car. finally after the transmission replacement I noticed that my 24-30MPG vehicle was getting 16mpg. This was the final straw, I took the vehicle back to the deal where they told me I should get a new mass air flow sensor which cost $650 dollars and that MAY solve the MPG issue. This was completely unacceptable. I really think the hybrid battery went bad and they didn't want to test or replace that particular part. A 60k crossover with all the tech and comforts a person could ask for but ultimately not a vehicle that lasts.

9/10 rating

I’ve seen some people say they didn’t get great mileage but in a reagent trip we took we averaged 26.7 in our all-wheel-drive qx hybrid That’s way better than we’d got in any other suv we’ve had. Just as important it was extremely comfortable and a joy to drive. Acceleration is average at best hence my 9/10 rating but honestly that’s low on my personal priority list in our family car

Love it!

My vehicle has a little over 100,000 miles on it, and has not had any major issues. No transmission problems whatsoever.

Premium Family vehicle

Good reliable SUV, never got any major problem. Recently it started giving some jerks at low speed, took it to dealer, they replaced the muffler inside transmission. Now it drives well. Have updated with latest navigation, it works a lot better than what it came with. Great support from Crest dealer.

Love my infinity

This is the most comfortable car I’ve owned. Loved the configuration. Love the features. The gas Mileage could be a little better and the car needs a little more power. I would certainly rebuy this luxurious car again. No regrets

Worst purchase decision EVER!

Very disappointed in this purchase. Upgraded from a Honda Oddessey and I regret this decision wholeheartedly. IT IS THE ROUGHEST RIDE EVER AND INCREDIBLY UNCOMFORTABLE. I didn't realize how horrific the ride is while test driving because that is usually a quick ride. I am constantly yelling at my husband to stop driving like a maniac but am realizing it must be the car'mechanics or suspension. Either way, I dislike the feel and comfort of the car more and more everyday. I recall it driving slightly smoother the first 3 months we had it and now 10 months in, we're all bouncing out of the seats. My kids really dislike riding in the back seats. (I feel terrible because they weren't with us when be test drove it.) The engine is getting louder by the day. I don't care for the way this car shifts gears. Seems love it revs up very high before finally settling into the right gear. The lift hate is rusted underneath the chrome panels. It is currently in the body shop getting replaced. Let me remind you the car isn't even a year old yet! The temperature is never just right; either too hot or too cold. The back seat vents are sparse which is likely the reason for the fluctuation in temperature. I'm getting roughly 18.2 mpg but do travel frequently. 15k mile "recommended service" is $450+. Ray Catena's complimentary car wash is a joke. Very sloppy on the cleaning overall. My car still had sticker residue on the outside after a few washed by the dealer. I took it to a car wash and paid for the job to be done right. It was like night and day. Overall very disappointed. Should have gone with the MDX. You can't see out the back window when the 3rd row headrests are up and in use.

From Lexus to Infiniti for the first time. Not thrilled.

I have had my QX60 for 5 months and, coming from a Lexus GX460, I have been a little disappointed. The design and layout is awesome but I'm not sure about the long-term dependability and durability. Little things have been happening - rubber molding sticking out from the rear passenger door and the seat belt on the passenger seat was installed backwards. The quality of the exterior is no where near the Lexus and I've been having a problem with the driver's mirror moving after the car is turned off. Each time I get in the car I have to adjust the mirror on the one side. The dealer has been wonderful and had my car for 6 days and thought they had fixed it. Guess not....

Lift Gate Issues

Overall, this car is very nice. It’s cinfortabke for the famioand we enjoy the entertainment package. However, the dash rattles, and the back passenger panel lost a clip and is just getting looser. The dealership says they can’t fix it. They want me to take it to a body shop even though it happened on its own. I had some stuttering for awhile while driving. Kind of a chugging feeling. The did an update on the software and it seems to have fixed it. Today the lift gate wouldn’t open. I tried multiple times and finally got it to open but the car had to be on and only the dash button worked. I tried the additional key fob and same thing. Then about an hour later it worked fine. I fear this is just the beginning of some electrical issues and I worry about the cost. Although it’s nice, the technology in the car is significantly lacking compared to other lesser cars. For a luxury vehicle, you would expect too if the line. While I love the look of the Infiniti. I don’t see myself purchasing another.

It's an INFINITI!

When it comes to price, comfort, performance, quality, and design, NO ONE makes a better over all car then INFINITI. I've driven the rest and I've driven the best. From Porsche to Range Rover, BMW, Mercedes, Acura, Lexus, Audi, and more. Every other vehicle lacks something. I won't even mention American Cars, because those are still a joke. When I say over all I mean from Price on down. Always compare Apples to Apples. I went from a customized Infiniti M37S with 350 HSP to the QX-60 and I love driving it all the time. It's a beautiful design inside and out. Aggressive, sexy curves with beautiful styling inside and out. Great performance and handling, specially with bigger tires. Pure Luxury.

2014 Infiniti QX-60

We purchased this car used, for $27,500.00 Canadian. We have had it a year and a half. I don’t drive the car that much, as it’s my wife’s car. We took it for a long drive and I noticed that the car was shuttering down the highway. I called the dealer and booked an appointment to have it checked out. The car has less than 120,000 kms and after an inspection, they told me the valve body, need to be replaced in the CVT transmission. Infiniti extended there warranty until 150,000kms. So, we didn’t have to pay anything. I have many many Nissan products over the years. The Nissan Frontier is one of the most reliable vehicles on the road. I love there 2005-2012 Pathinder. Which is really a shame. Because I loved the drive in this Qx-60. But after that, I went to trade it in and the dealer doesn’t rant it either. They told me, that Nissan is going away from the CVt transmission, as it been a disaster. I don’t really want to keep the car, as I’m worried about how long this transmission will last. Too bad.

Elegant Sophisticated and Classy

Better than its competition. Shopped many. Love to drive it. Had it for two years now. Still love to drive it. Generally easy going but push it a little and off she goes. Same reliable product as Nissan. Just a great company. Not overly impressed with the Navigation but it has some nice features. Does great in the mountains. Takes a little getting used to on turns because it's a little long. You just have to think about your back tires during the turn and you've got it. Otherwise no problem with handling. Although I must say, this car is not as sure footed as you would expect on the expressway. Not bad, but not a rock. We were surprised by that. Can't really explain why. Otherwise a 10.

2014 QX60

I purchased a new QX60 in Houston last week. It only has 550 miles on it at this time. The rear air conditioner does not work properly and the transmission slips when changing from first to second gear when you take off slowly. Extremely disappointed. I bought the car for my wife to drive with our 16 month old twins in tow so they would always be safe when driving. Guess I will just have to hope the transmission does not fail while the kids and wife are out alone.

Love it!

A like new QX60

Still a great car, looks like new, but I am searching for a smaller one.

need more owner's input!

I am in the market to get a 2014 QX60 (certified). The overall design and 7-seat passenger is very appealing, but the negative reviews are very troublesome. if you own a QX60, please comment on this post, or email me at 350inusa @ gmail dot com i live in SF area and hope the weather would help keeping the QX60 running smoothly. Thank you. -James

Many Cons

Horrible car, stay away. My car had both major and minor problems (engine problems, transmission problems, steering wheel pump problems, and dvd issues just to name a few). There were so many recalls on this car that I was constantly in the shop. Sooo happy I don't have this car anymore.

Great value

With a growing family and the need to transport addtional occupants from time to time space was important to us. We had looked at most of the vehicle in this class and were either deterred by tight cabin space, low exterior/interior quality, poor fuel economy, or price. Though we are willing to pay to get what we want we don't have a track record of keeping cars more than 4 years. We take into consideration price, safety, options, interior space, styling, maintenance costs, fuel economy, increase in insurance premiums, and warranty. We do find the vehicle quiet, smooth, and fun to drive. We have a super duty truck and this SUV drives more like a car. We are happy with our purchase thus far.

Smooth

Smooth all around nothing to complain about just the gas mileage but what can you expect

Satisfaction

Average 24 mpg. Achieved 28 mpg on 2000 mile round trip to Indiana. Now has 42000 miles on it and has never been in shop except for regular maintenance. Hardest thing for me was resetting computer after completely dead battery. My fault after 6 years

Don’t purchase Infiniti 2014 QX 60

If you purchase this 2014 Infiniti QX 60, you will regret it. I only had this truck for 2 years. Once I got 155,000 miles on it, the engine went out. Now the transmission has gone out and I’m not joking. This has been the worst truck ever and will never buy another Infiniti.