Used 2021 GMC Canyon Consumer Reviews
Nice Truck until you buy one
I have the 4x4 Denali Crew Cab, it has a lot of nice features. However, GMC started charging a monthly fee to use their phone APP, I think it's $15.00 a month for something that was previously free. You can't send destinations to it or use the remote lock or start unless you pay a monthly fee. GM Charge for Extra fee for updated maps for navigation. That's on top of OnStar subscription or Sirius XM. My navigation won't recognize Estes Park or other destinations it routes me to Estes Parker? or Colorado Texas. The voice recognition to tell it to call someone doesn't work properly or at all so hands free to change navigation or to make a call while driving doesn't work. In the mornings after the vehicle has sat when taking off it's starts out ok then the power drops like a delay in shifting or loss of power. I've Had GMC dealership look at this today and they say nothing is wrong with it and the navigation issue is just software. The leather seats are basically seat covers and they are hard as a rock. The Chrome on the Side Mirrors look nice but I photograph wildlife from my vehicle which the chrome creates terrible reflections and ruins my photos. I'm just about ready to trade it in for other make entirely. I'm tired GM charging extra monthly for things that should be included on the vehicle it's approaching $50,000 for the vehicle. I'm tired of the hands free system not working which is a safety issue. My 2014 Sierra did not have those issues the phone controls etc. worked fine. If you invest this much in a small truck you want all the bells and whistles to work, not just release something and hope you can eventually get it to work.
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Would buy again
I specifically ordered my 2021 in 2020 and received it late October. 2WD crew short box with the 2.5 gas 4cyl and the 6 speed auto. I've put 54k kilometers on my truck already and it's been flawless. I've towed with it and loaded the box right up completely maxing out my payload. Not a problem. For a cheap near no option truck I am very impressed. 74k miles on the clock and it's still awesome 👍
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- AT4 Crew Cab w/LeatherMSRP: $26,998In-stock online
- Denali Crew CabMSRP: $32,998In-stock online
- Elevation Crew CabMSRP: $31,590In-stock online
Best truck I have owned!
I purchased my 2021 GMC Canyon Denali Black onyx brand new without ever opening the door. I had it delivered to my house, signed papers and took it for a drive! I knew nothing about it! I love the truck! I have driven the truck from coast to coast and it was very comfortable! I did remove the running boards and the front air dam, thought they looked hideous. Only issue was a dead cell in the battery. The truck tows my camper with ease and handles very well! I now have 10,000 miles and I am super happy with my purchase! Yes, it lacks some luxury equipment but oh well, the enjoyment of driving it makes up for it! The v6 is strong and has a nice exhaust note. The electronic rear locker works beautifully! Would definitely buy again!
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2021 Canyon AT4...Great looks, Awful reliability!
On the good side, the truck looks great! Mine is dark gray with red accents and all the bells and whistles! I’m always getting positive comments on it...that’s where the good stops however. First issue: My check engine light came on at just over 600 miles prompting my online diagnostics to tell me to take my car in for service within one day. It was the Engine Control Unit (basically the onboard computer). It took about 4 days to get a new one and a day for the repair. Second issue: This ones not a big deal, but it shows a quality control issue. I noticed a part just dangling from the front end one day (roughly 700 miles at this point). It looked to be a very cheaply made sensor and I couldn’t quite get it back in its place. Another trip to the dealership! It was outside temperature sensor. The tech was able to plug it back in after about an hour. Probably a good time to mention that this a 42,000 dollar truck with cheap plastic materials. Third issue: My fault for not catching this immediately, but I was parking outside on gravel and didn’t notice the fluid leak! Got my garage built and after the first night of parking on clean concrete, there it was...a puddle of oily fluid! 3k miles at this point by the way! Another trip to the dealership! The fluid was coming from the front differential plug. I was told that that the drain plug had been improperly machined at the factory (45 degree angle vs. straight up and down), so that when the drain plug was installed it was, of course, mis-threaded! So they had to replace the entire casing. As I write this, they have had my truck for 19 days! GM initially shipped them a bare casing...none of the other necessary parts to properly fix it! After another shipment, they still did send everything that was needed! I mentioned quality control earlier...there is a big problem here! I’m now being told it will be another 3 days! Makes me wonder what is really going on with this repair! Fourth issue: This one is unresolved at present. Under normal driving conditions (no towing, hauling, etc.) when going up or down hills the transmission doesn’t shift properly leading to high engine RPMs (3500-4000). This is an 8 Speed transmission! The shop foreman stated that this was normal. Really? I really wanted to love this truck, but now I’m just wondering what’s going to happen next. Another extremely frustrating thing is trying to deal with GM customer service! It’s a 1-800 number that leaves you wanting to set yourself on fire! I can’t count the number of times I was disconnected, waiting for a rep! When I finally got to speak to someone, I couldn’t understand them or got disconnected while on hold! They had my number, but never bothered to call me back! Their motto is “Professional Grade”...it should be “Amateur Hour”!
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Love It - But Not Really a Denali
As far as the mid-size trucks go, the Canyon Denali is tops in the luxury department. However, as nice as it is, I don't feel like it lives up to the expectation one should have when purchasing a Denali. Something as simple as having to physically insert a key in the ignition feels antiquated. Having to press unlock on the key fob, versus the truck sensing it's presence and unlocking when you pull the handle is missing. The leather seats are quality until you look for adjustments. Everything with the base of the seat is electric but the tilt for the seat back is an old mechanical handle. Speaking of seats, there is no position memory at all. Not only does it not sense your key fob and return to your driver specific settings, there are no memory settings at all. Manually readjust everything with driver changes. The leather work inside is very nice, but there is still too much plastic in obvious areas where other luxury packages would include leather. The woodgrain inserts are not wood and are VERY obviously plastic. Don't misunderstand. Relative to all other mid-size offerings, it is still a very nice truck and I do not regret the purchase at all. However, it simply falls short of the look/feel/quality that should come with the Denali badge.
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