Used 2019 Cadillac XT4 Consumer Reviews
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XT4 unreliable transmission
Got to 100 miles and the transmission would not shift. Left me stranded. That has never happened to me before. Hope this thing does not turn out to be a lemon
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Nice job by Cadillac on XT4. Some room to improve.
Very happy with the engine's responsiveness.Handling is pretty good. Interior very comfortable and electronics/infotainment works great. The ride could be bit better over rough pavement and base stereo is adequate but could improve. Note that in order to get full LED daytime running lights you have to get technology package on Premium Luxury, Standard on Sport. Bought premium luxury because didn't like black trim and lack of chrome on sport.
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- Sport 4dr SUVMSRP: $25,990In-stock online
- Premium Luxury 4dr SUVMSRP: $28,998In-stock online
- Sport 4dr SUVMSRP: $24,990In-stock online
Best SUV/Crossover we have owned so far
We have owned several SUVs from Ford and GMC but this is by far the best one we have owned. We love the car's stance all around (front, side and back), has great acceleration and a pleasure to drive. Very comfortable and by far the best tech a car has to offer as far as entertainment, navigation, etc is concerned (GM has pretty much one of the the best User Interfaces out there). I'm glad that Cadillac got rid of the capacitive touch Cue system, that thing was horrendous and never does what you want it to do. We've only had one problem with it. The front camera got blurry during cold weather but Cadillac remedied that issue and replaced it immediately. Car has been perfect since then. 03/2022 Update: We still own the car. Brought it brand spanking new (Not sure why it says Used). Still is a pleasure to drive and have not had any problems what so ever (knock on wood).
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2 Transmissions in 3 weeks
1st transmission went out after 200 mile on vacation. Got the car back after 2 weeks. Had the car 1 week and transmission problems again. Car was a lemon. Out of the 58 days we own it was in the repair shop 49 days. Cadillac did buy it back. The dealer and Cadillac were not helpful with any out of pocket expenses we incurred. Poor customer service? Worst car I have ever purchased. The dealership was also the worst I ever had. It's ok because I went back to Ford Edge and Butler Ford in Ashland is great 7/16/2019 Worst car buyer experience and I purchase car about every two years. The dealer was not truthful and Cadillac would not help me. I did purchase a 2019 Ford Edge from a great dealership that has given us good service.
Turbo
XT4 well heard a noise, took the truck to dealer at the dealer they where not able to find the problem 2 weeks in the vehicle still in shop they realized it had to do with the turbo. In which the service manager stated the part does not exist !! What? how can you make a care and not have replacement parts? They gave me my car back and stated it was safe to drive as I was driving the car down shifted from 40 to 30 MPH. I took the car back same day they mentioned OH yeah your timing belt is off not working I was told by service writer the car should have never been sold. 4 months later still no car no resolution to the turbo , engine, timing thing frustrated !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will never buy another Cadillac product ever Director of GM service said we can buy back your car, however we can't ..I am really afraid of driving this car .
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