Used 2014 Acura RLX Consumer Reviews
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Rear suspension
I purchased the Acura RLX in 2019 with 59,000 miles. I had the car 2 weeks and the car started to veer to the right when I was driving straight. The Acura Dealership stated it was the rear actuators. The car was repaired under the warranty. Now the car is doing the same thing. I had it diagnosed and it was the rear actuators which is a safety issue. The vehicle turnt sideways while I was driving and another car almost hit me from the side. The Acura dealership stated I would be responsible for the repair because they only warrant the repair for 12 months. I researched the vehicle and it previously had a recall on the steering suspension. I made a complaint with Acura client relations and the case manager was supposed to be following up with me, but it has been a month and she refuses to answer my calls. Leaving messages with other representatives stating she’s unable to speak with me today. This particular vehicle is a safety hazard to drive. I am thankful I have another car, but in the meantime I am paying for a vehicle that could cause serious injury to myself or someone else. I refuse to drive this vehicle to injure myself and someone else. I hope the Acura Dealership recall this issue because this is a serious issue with this vehicle. At any given time the car can veer another direction.
Wish I had a better RLX story
2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura • On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues: • 13 visits to dealer on car issues • 18 days the car was at the dealers for repairs • 4 immediate returns to the dealer due to repairs incorrect or not complete • 4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan • 2 wheels bent due to road damage • 0 time I have had wheel damage due to road damage on other vehicles • 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket • >40 hours, amount of time spent dealing with car problems • 1 safety issue, video recorded, which Acura says they will not fix • 4 videos recorded to show problems to service personnel because their first response is customer did something wrong • 14 weeks to get request to Acura customer service denied • 12 times I tried contacting Acura customer service • 3 times Acura customer service contacted me • 1 time Acura customer service told dealer not to talk to me • 10 emails to dealership and Acura management • 0 responses to email • 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had. Dave Pap Rocki, [contact info removed]
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- Advance Package SedanMSRP: $11,919163 mi away
- Advance Package SedanMSRP: $13,090314 mi away
- Navigation SedanMSRP: $15,900349 mi away
acura finally got it right!
Just bought 2014 rlx advance, had 2011 rl the difference is like night and day. WOW! what a great car , we love it. rlx does it all , great ride, tech is state of the art. looks great. jg
Huge Step Backwards
I just traded my 2009 RL for a 2014 RLX w Navigation. I cannot get over the step backwards in features and quality. The interior could just as easily be for a Corolla. The Radio is inferior to the standard model in 2009. As best as I can tell the only additional feature on the RLX is the X! After a week, I wish I had just stayed with my 2009. I suggest that you stay away feom any of the RLX models except the Advanced package if you don;t mind paying its sky high price. Honda should be ashamed of itself for calling this a luxury car. A loaded Civic would come closer.
nice car
all in all, a very nice car. but not sure if i would lease it again given the opportunity
Acura Beats to a Different Drum! And I Like It!
Acura plays by no one elses rules as far as I can tell. Every competitors car that Acura claims the Acura RLX competes with is either rear wheel drive or all wheel drive. The RLX is front wheel drive with Rear Wheel Precision Steer. Initial marketing reasons would conclude its silly for Acura to say they compete with those other cars, but the truth is when you drive the RLX and feel how wonderfully precise it is and how nice the drive is you have to ask yourself why would I want all wheel drive with more things to break and horrible fuel economy. I have had my RLX now for 1000+ miles and I love it. The more I drive it the more I love it. I have owned Lexus LS430, ES300h, BMW...
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RLXer
Fast lots of room good gas mileage if you keep your foot off the accelerator Still running great rear passenger door lock stop working needs bigger brakes for the driving I do. But other than that still very smooth solid and quiet.
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