I have had Lexus vehicles for the last 10 years and don't have any complaints until now. The vehicles are great however the first time we have to use roadside assistance, it was a bust. We had to call roadside assistance a month ago because we had an accident that was not too serious but bad enough that the car could not be driven. Bottom line, 4 hours later they came to get the car. At our location, it should have only taken 1 1/2 hours at the most. It was not the fault of the wrecker company but a mix- up at roadside assistance that delayed the wrecker. We have had no resolution from Lexus at all on this. Pray that you don't need roadside assistance.