Used INFINITI QX80 for Sale in Chicago, IL

Located in Oak Lawn, IL / 11 miles away from Chicago, IL

Dealer Review:

Prior to visiting this dealership I completed an online application so they could check my credit etc beforehand. I also called to confirm they received my application and was told yes. I was very transparent about my financial profile being challenged right now. I emphasized that if upon viewing my credit report it was unlikely they could help me under the terms I was seeking to just let me know and I'd try again at a later time. I was encouraged to still come in. At this point the person I spoke with gave the name Dan. They also repeatedly called me to confirm my appointment. On Saturday 3/18/23 I visited the dealership close to closing because I got tied up with work. I did offer to come back later because I understood it was late. Instead a salesman Jason Carnes offered to help. He seemed friendly and as if he was trying. Fast forward, Jason asked me to complete another application for them to pull my credit report. I told Jason I did this online beforehand and someone confirmed they had my application already. Nonetheless, I went ahead with a new application with Jason. I waited a few and Jason eventually returned stating that Dan in finance got me approved. Jason then added that there was an item on my credit report that could be an issue with finalizing the deal. I informed Jason it was not correct and I could obtain documentation to prove such. Jason agreed and said to email it to him once I got it. Now, this was a bit shady because if I was approved then why were we having this conversation. Jason then added that per Dan the banks were closed because it was end of day on a Saturday and for me to plan to return the following week. Jason then requested to gather copies of my supporting documents such as paystubs and car insurance cards etc. I emailed these items to Jason before I left the dealership. Jason assured me he would follow up with me the following week as well. Per Jason, "don't be surprised if you get a call or text from me". The following week I emailed Jason the documents showing there was an error on my credit report per the item they mentioned. I never received an acknowledgement from Jason that he received the documents or if it was sufficient to move forward. As a result, I called Jason and when I finally spoke with him there was something new. Now, we can't move forward unless I make a larger down payment which I agreed to do. When I began asking Jason about the terms of the approval he was evasive and focused on me needing more money down and how more money down would help with lower car payments. I was already aware but didn't mind him sharing this. Though Jason couldn't or wouldn't tell me the interest rate or anything like what bank approved me. Jason still didn't confirm if the additional documents I provided was sufficient either stating he had to check with Dan and get back to me. Now, more time passes and no follow up from Jason. I reached out several more times and spoke to Bogdan and John Hickey. I even emailed the additional documents to John trying to get answers on if things really can move forward. Basically, is there a viable deal like what Jason initially said...that per Dan I got approved. On my second call to John he casually noted I needed a co-signer but said he couldn't remember or wasn't sure and he'd follow up to confirm and call me back same day. John said this 2x and never called. I'm quite displeased for several reasons. This dealership didn't need to play games with me and send me down a rabbit hole. This whole untruth they told was unnecessary because I was very transparent from the beginning and courteous. I understand their goal is to make a sale. I directly stated to several staff let's not waste each other's time and no problem if you can't help right now. Second, I am concerned about what my personal information was really used for at this point. There was no reason for Jason to collect paystubs etc because technically they said I'd been approved before receiving them. Nor, did they apparently need them to get the so called approval. I know my credit was checked via my alerts. I found this dealership to have deceptive practices to boost their ratings and reviews. On 3/18 without closing a deal or anything Jason was pressing me to write a good review. Jason presented me with QR codes to several of the dealerships social media sites that included Google reviews. Jason told me to post and I quote "Jason is the greatest ". I questioned Jason about this but agreed to make a short positive post just because he was smiley and laying on the cheesy car salesman charm. I honestly was trying to be nice and give benefit of the doubt. I warned Jason I would delete it if he proved deceptive. Of course, that review is deleted on my end. I saw where the dealership apparently had someone else do this on Google and I saved the screenshot. Plus if you take notice this dealership will spam Google reviews by having anyone whether an actual or potential customer or a random post generic "John is the best" statements. I noticed this because I found it odd that over the course of a few hours numerous people made these same statements like Jason pressed me to do. So, don't count on this dealership reviews to be honest. Yes, some may have had a good experience with them but it matters how they treat all customers and my bad experience is just as valid. I posted my review on Google after still no follow up as of 3/28/23. I think they tried removing it or hiding it. I know they saw it because guess what...Jason magically decided to call me and left a general message to call back. At this point no thank you!! They had more than enough time to follow through and be honest. If they felt like I was a good sale I know with certainy everyone would have been responsive quickly. Again, it's sad because their actions were so unnecessary because I was transparent and I am actually a fairly reasonable person. I wasn't trying to get them to create a miracle. Volkswagen Oak Lawn = deceptive bad business practices . I will be reaching out FTC and Illinois Commerce Commission which do have some hand in regulating the car dealership industry to file complaints just to make note of their bad practices and the poor experience I had. I already made a complaint with the BBB where I found this dealership has a "F" rating. Next time I will be even more diligent.

Features and Specs:

15 Combined MPG (13 City/19 Highway)

Listing Information:

VIN: JN8AZ2NE1K9228425
Stock: U0786A
Certified Pre-Owned: No
Listed since: 02-07-2023

Located in Niles, IL / 11 miles away from Chicago, IL

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Features and Specs:

15 Combined MPG (13 City/19 Highway)

Listing Information:

VIN: JN8AZ2AE8N9290947
Stock: IN575V
Certified Pre-Owned: Yes
Listed since: 12-17-2022

Located in Chicago, IL / 8 miles away from Chicago, IL

Features and Specs:

15 Combined MPG (13 City/19 Highway)

Listing Information:

VIN: JN8AZ2NE2K9226702
Stock: P1207
Certified Pre-Owned: No
Listed since: 02-19-2023

Located in Downers Grove, IL / 20 miles away from Chicago, IL

Features and Specs:

16 Combined MPG (14 City/20 Highway)

Listing Information:

VIN: JN8AZ2NC3F9370697
Stock: C-1464
Certified Pre-Owned: No
Listed since: 12-07-2022

Located in Roselle, IL / 24 miles away from Chicago, IL

2017 INFINITI QX80**CLEAN CARFAX*** 5.6L V8 ENGINE! (400 HP)* AUTOMATIC TRANSMISSION!* ALL WHEEL DRIVE!**TINTED WINDOWS****NAVIGATION SYSTEM****SURROU...

Features and Specs:

15 Combined MPG (13 City/19 Highway)

Listing Information:

VIN: JN8AZ2NE4H9158282
Stock: EX9158282
Certified Pre-Owned: No
Listed since: 05-04-2022