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Used 2019 Tesla Model 3 Consumer Reviews

4.5 out of 5 stars
121 reviews

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5 out of 5 stars

Nothing Comparable

Brian, 06/04/2019
2019 Tesla Model 3 Mid Range 4dr Sedan w/Prod. End 3/19 (electric DD)
9 of 10 people found this review helpful

Wow, just about perfect. This is my second EV; I had a Nissan Leaf previously. Like any electric car, the Model 3 has numerous advantages over a traditional ICE car - virtually no maintenance, quiet, instant torque, low operational costs, lower environmental impacts. But Tesla also essentially eliminates range anxiety with their extensive Supercharger network. And Tesla's styling definitely stands out from other EVs. The Model 3 is truly a reinvention of the car. If an EV sedan will work for your lifestyle, and the Model 3 is within your budget, I don't see how you would purchase any other car. It is that far ahead of any comparable vehicle. True, it isn't perfect, but it's darn close. My minor complaints: the wipers would work better with an adjustable stalk, there should be a smart key option, proper frunk closing shouldn't be so particular, a heads-up display would be great, a heated steering wheel would be even better (my Leaf had one, vastly improving winter driving). The car had some minor fit and finish issues, but then I thoroughly checked it after reading some early cars had bigger problems. Overall the quality is quite good. I have the Midrange version, unfortunately no longer available. I always look forward to driving it. It can be driven very efficiently (less than 200 wh/mi) or like a great sports sedan when desired. Cargo room is very good and you can sleep flat in it unless you are rather tall. The stereo is great, and I'm happy with the music apps (streaming stations and TuneIn). The seats are incredibly comfortable and very adjustable. Of course acceleration is great, even for a "slower" Tesla. There are many reasons why the Model 3 recently received the highest owner satisfaction title from Consumer Reports. It is that good. If there's a chance the Model 3 would work for you, just drive one and talk to some owners. It may well be your next car.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

Cheap parts and very noisy cabin

TBS, 06/12/2020
2019 Tesla Model 3 Long Range 4dr Sedan AWD (electric DD)
9 of 10 people found this review helpful

Car cabin gets extremely noisy over 75 decibels at speed of 70 mph and up. Wind gushing sound from front windows and windshield due to extremely cheap weather strip and not perfectly sealed openings around windows and door. Extremely bad service center response and not convenient at all . Service center would only take appointment from 8:30 to 5 or 6 pm and they do not and will not schedule you or help our on Saturdays. For people who work same hours will face that inconvenience when maintenance is required.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Good drivetrain but multiple areas for improvement

Fred, 11/29/2019
2019 Tesla Model 3 Long Range 4dr Sedan AWD (electric DD)
46 of 58 people found this review helpful

I've owned the Model 3 since April of 2019 and have had mixed feelings about the car. While the economy and performance of the drivetrain are outstanding, there are multiple areas where the car falls short for me. The audio system performance is very good; however, on demand music content and XM radio are not included as part of the audio user interface and are only accessible via your cell phone, so that means having your cell phone mounted somewhere or having it in your hand. Honestly I haven't managed my audio content in that fashion since 2006. Keep in mind how unreliable cell phone coverage is in congested areas or areas out of cell phone range, so plan to be frustrated. Tesla does offer a very vanilla version of on demand audio, and a dumbed down version of Spotify, but think Pandora as opposed to Apple Car Play. Kind of a back to the past experience. Hands free and phone free XM Radio, Apple Car Play, etc. are pretty much standard with the user interface of even most mid range and lower price sedans. If you're used to this you'll be frustrated with having to fool with your phone when you want access to this content. The car does not offer true keyless entry via a real key fob but opts for either a very cumbersome key card, or a 1990's type manual key fob that requires locking and unlocking the car manually. The Tesla phone app ostensibly serves that purpose via Bluetooth, but can often take up to ten seconds and multiple unsuccessful pulls on the door handle to open. Obviously this is not very convenient in the cold, rain, or an emergency where you would need to enter the car quickly. It's honestly the only car I can remember where the door didn't open on the first pull. BTW the futuristic door handles are cool but are annoying when having to explain how to use for every new passenger. This sounds insignificant but it becomes extremely annoying day after day. How about a car of the future that actually opens when you pull on the handle the first time? The auto wipers work intermittently (as in once and awhile) so you usually go back to manual mode when you need them. Instead of the wiper control on the stalk, it appears on the screen requiring the driver to reach over as opposed to simply turning the stalk control. Also, you can count on your wipers scrapping your dry windshield the next morning if you forget to turn auto mode off. Doesn't sound like a big deal until you need them, then it is very disconcerting. If you live in a cold weather climate you will likely be disappointed in the climate control. The heater works OK if you don't exceed 70 MPH or if you keep it at 80 degrees or higher. In either case, for some reason, the car never actually heats up at temps below 30. I have a service call in to Tesla on it that I placed on Nov 27th. The earliest appointment is for January 2and (36 day wait!) telling me that either Tesla is under staffed or overburdened with service issues. Sure would be a bummer if the car had a drive train issue, huh? For some reason I always seem to have to engage the stalk at least twice in order to go into drive or reverse, but Tesla can't validate why and declined to fix that. It does eventually work so I guess that's good enough for Tesla. The rear trunk is actually pretty spacious but without a hatchback is a pain to use with large items. Also there is no cargo net for groceries and loose items and no back window wiper in the event of rain or snow. Good luck with a flat tire as there are no spare or run flat tires Included with the car. The drive train and suspension are exhilarating and the performance is nothing short of spectacular but don't expect a comfortable ride. The car is very low to the ground and the ride, while very tight, is very harsh. This is not luxury car ride experience. It feels more like a sports car than a luxury cruiser. Great if you like it, but it can be annoying on bumpy roads or snow and ice and honestly can wear on you day after day if you like a smoother ride. Adjustable suspension would be a good improvement. I've had several service calls since owning it and had to have the entire steering wheel assembly replaced as the directional signals didn't work correctly. The auto high beams sometimes work and sometimes not. A couple of months after buying the car the headlights wouldn't shut off and required rebooting the car. Every day is a new experience with the Model 3. I'll admit, it keeps it interesting. Finally, after almost eight months of ownership, I would give the car a B- at best. Great drive train but too many issues. Annoying would be the operant term for me. If you're looking for a reliable and predictably good driving experience, I'm not sure this is the car for you. On the other hand Elon and the team are to be commended for trying to change the world. I would just advise them to pay attention to the details while they're doing that.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

Innovative car, problematic company and service

TN, 01/04/2020
updated 02/10/2022
2019 Tesla Model 3 Long Range 4dr Sedan AWD (electric DD)
11 of 13 people found this review helpful

I owned my 2019 Model 3 for 15,000 miles and 3 years, selling it to a local Porsche dealer for $4,500 less than I paid for it new. So, on the plus side, they are currently holding their value amazingly well. I'm ordering a new 2022 Model 3 for less than the Porsche dealer has my used M3 listed for. Even though was expensive, it was good value for the range and performance you get compared to every other EV currently available. It feels solid and well built, though the seat material does seem lame for a car in this price range. Longer distances are a breeze with the Supercharger network. Tesla has done a fabulous job of designing the end-to-end driver experience - they've distilled it down to the basics - for example, you simply press the brake to turn the car on where the legacy carmakers make you push a redundant start button. It's by far the best driving car I've owned, but you need to know that this is a Very Sporty Car. Meaning, the amazing handling comes at the cost of a truly punishing ride and it is uncomfortably loud on most freeway surfaces. The headrests are hard and can't be adjusted - if you are a passenger and the driver has high-regen set, the back of your head will hurt from hitting the headrest every time the driver lets off the accelerator. We've set the car to default to standard regen, chill mode, and comfort steering - it makes for a much smoother ride for passengers. The back seat is not very comfortable - the seat seems flat and unsupportive. What I love the most is never going to the gas station - charging at home is the best thing ever. I love the massive trunk and the streaming media for music. In summer of 2021 during a heat wave, the rear glass spontaneously developed an 18-inch crack from the trunk lid up. It took Tesla service over a month to obtain the new glass. They indicated it must have been because I shut the trunk lid and something was caught between the lid and glass, causing it to crack. I remember no such thing occurring, but they would not cover it under warranty, so that cost almost $900 to replace. Like everything, the service experience has been reconceived - you are forced to use the app and the process is inflexible and rigid, and it's very hard to get to talk to a person to discuss nuances. The service department was very defensive. It's probably a good thing they required very little service, dealing with Tesla post sales isn't really that pleasant. Summary: Tesla's supercharger network, the fact they are mostly through the worst of the growing pains, a high bar for engineering and innovative thinking, the best range out there all make me believe that the Tesla M3 is still the best electric car for the money on the market when everything is taken into account.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
2 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Driving a car is now enjoyable

Elephant, 06/06/2019
2019 Tesla Model 3 Mid Range 4dr Sedan w/Prod. End 3/19 (electric DD)
16 of 20 people found this review helpful

After owning a Tesla Model 3 for little over two months, I can say that it is now enjoyable to drive a car. This car is super easy to drive. Some of the features that make it so pleasant to drive is the instant torque and smooth acceleration. Regenerative braking is the highlight every drive as I rarely have to take my foot off the accelerator pedal. Beside these awesome driving functionalities - the car offers a luxurious interior. The sound system is super. We now have a moving karaoke system when our family is on a trip. So far - our family loves every aspect of this car. We are looking forward to discovering/using features that we we haven't used yet.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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