Used 2017 Ram Promaster Cargo Van Consumer Reviews
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We have a limited number of reviews for the 2017 Promaster Cargo Van, so we've included reviews for other years of the Promaster Cargo Van since its last redesign.
Headlights are junk
Roger, 04/20/2018
2017 Ram Promaster Cargo Van 3500 High Roof 3dr Van (3.6L 6cyl 6A)
53 of 53 people found this review helpful
Try the ford. Promaster replaced coil packs two times-headlights-are junk replace headlight once a month engine rattle transmission shifts up and down all the time
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I own 9 of these. Run away, Run away, Run away.
ATEC, 04/08/2018
2017 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
205 of 210 people found this review helpful
I am a fleet owner and purchased several of these because they are very functional with a great overall design and platform. They safely handle a lot of weight and have superior freight space. They are actually kind of fun to drive because you are setting way up high like an old flat nosed tractor. They are front wheel drive and do pretty good in the snow and ice and gas mileage is far superior to the others. So it sounds great right?, so why the poor review? What a piece of JUNK! Headlight bulbs are about every 6 weeks, headlight capsules melting right onto the bulbs at the tune of a $1000 per occurrence. The factory built in Jake brake is so overly sensitive that even empty on the slightest of down grades it is downshifting abruptly and the rpms shoot up to 4500. There is coolant loss that apparently is impossible to detect? Lifter knock will form around 85,000 miles faithfully. I have had so many problem with these I know the Ram customer care rep by name and memorized her extension. I put 200k bumper to bumper warranties on them at the tune of $5,000 each, which is great but between actually trying to get them in for service within 3 to 4 days, waiting for parts for days and crazy expensive repairs it is a constant nightmare and almost not even worth it. Then once they are repaired they try to get out of warranty by saying it is maintenance or normal wear and tear. In general Ram dealers are the pits for service work, usually only having 1 or maybe 2 techs who are even "certified" to work on the Promaster. The worst is Ram knows these problems exist and take no responsibility or have figured out any fixes for it. I have a dealer service bulletin I "acquired" outlining the problem but they refuse to recall it. The 2018 engineering marvel to remedy the problem..... they eliminated the daytime running lights and put the old headlight manual on and off switch. Ram customer care will help pay for the premature repairs a couple times but after one or two you are on your own. I am not brand loyal, and had no preconceived brand bias one way or the other. It is on very seldom occasion that I leave reviews on any products, but the Promaster is deeply flawed when it comes to durability. I have a few Ford Transits, the cargo space in narrower, they are rear wheel drive and about 2-3 miles per gallon less but very reliable. The 2016 Transit that has 305,000 miles on it has had less cost in repairs then the 2017 Promaster with 45,000 miles. Chevy Cutaways are bulky with poor gas mpg but cheap, quick and easy to fix. The Chevy Cutaways typically need transmissions at about 150k miles, but they are readily available and takes about 5 hours at the dealership (GM crate one installed for about $3200 - $3700) I will not be buying another Promaster and I hope this review helps any business owner out there make a better choice for your business needs.
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Electrical Nightmare!
Preacher, 11/28/2018
updated 12/10/2021
2017 Ram Promaster Cargo Van 3500 High Roof 3dr Van (3.6L 6cyl 6A)
94 of 96 people found this review helpful
My van from the time I bought it in June of 2017 has been an electrical night mare. I have had a module replaced, headlights bulbs replaced, bulb on top of cab 6replaced, body ECM module replaced, warning lights coming on in the instrument panel, and other problems. I called Promaster and they know about these problems but they aren't doing a recall. The Promaster Rep told me this module has been on Service Call since January of this year. My van has been to the dealership 5 times and it still isn't fixed. The dealership told me they were going to have to bring in a Specialist from Promaster. I am fed up with these issues. My van is the best driving van I ever had only if I could keep driving it. Preacher I was just given this number by Promaster Service Rep 18883274236. This number goes to an organization called NHTSA. This organization is the ones who file recalls. I ask anyone that has a problem with their Promaster to call the number above. Out of 125 reviews I have found 98 % of the consumers have had the very same problem I am having.
FROM A GUY THAT OWNS TWO 2016 RAM PROMASTERS 1500
PROMASTER OWNER, 08/12/2017
2016 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
89 of 91 people found this review helpful
I own two pro masters of the same year and the same model, and I want to provide an honest review separated by sections so that you can make the best decision possible when purchasing this vehicle. DO I RECOMMEND THIS VEHICLE: No, I don't. I would suggest you purchase a more reliable van by Ford. The vehicles have been great regarding the space they provide, and I like the seating, but the reason I suggest you stay away from this vehicle is that there is just way too many issues with them. I read some reviews by some disgruntled people and I typically think they're just upset, but it doesn't happen to everyone. Well, I own two, and the problems between both of them have been tremendous, and all before the vehicle reached 30,000 miles. Van 1: Before 20,000 miles first the bolts in the door were loose and began falling out. PROBLEM #1: I noticed something with the door, and it was bent because of the bolts missing and securing the door. PROBLEM #2: While driving the vehicle just died. Towed it to the dealership and entire oil system needed to be replaced because it was malfunctioning. Warranty covered it. PROBLEM #3: The driver side window stopped working and had to get that fixed. PROBLEM #4: The sensor for low tire pressure is always on indicating low pressure when it's fine, had to get that replaced. PROBLEM #5: Back door wouldn't open, the cables had to be readjusted on the door. PROBLEM #6: The air conditioner now produces a low-level hum that is always present. I haven't had this fixed yet but will update when I have it addressed. PROBLEM #7: The headlight bulbs burn out fast. I've had to replace them about five times already; this isn't normal. CONCLUSION: All these issues had taken place before 30,000 and were all covered by warranty. I will say that calling Promaster has been great as they took care of all the issues for me and they do a great job at that. Even if you take it to the dealership, always notify Promaster so they can follow up with everything. VAN 2 PROBLEMS: I purchased this with 20,000 miles, and all of these issues happened before 40,000. PROBLEM #1: Headlight keeps going on on the left, I replace it twice a month at this point. PROBLEM #2: When turning on the van the air conditioner doesn't work, and I have to restart the vehicle once or twice for it to reset and turn on. PROBLEM #3: The sliding door is stuck shut and won't open. I have to take it in because the handle won't work or anything else. PROBLEM #4: The vehicle is starting to loose power when driving and I'm taking it to warranty again next week for this issue. PROBLEM #5: The tire pressure sensor keeps tripping when the tires are filled just fine. No one should purchase a new vehicle or one with 20,000 miles and have this many issues; it's ridiculous.
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Beware
John, 12/27/2017
2016 Ram Promaster Cargo Van 3500 High Roof 3dr Van w/Extended Length (3.6L 6cyl 6A)
38 of 38 people found this review helpful
I have 4 of these vans. Used for construction related biz. Also own Ford and GM vans. The Dodge Promaster is without a doubt the worst trucks we have ever owned. Mechanical and electrical failures. Cannot keep head lights in them. Also, these front wheel drive trucks do not go through snow or even wet roads. If you put any weight past the rear axle forget it. Front tires wear out fast. We have switched to Ford Transit vans. To early to tell how they will work out. If you buy a Dodge Promaster be sure do buy as much extended warranty as you can afford. You will need it.
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Get a horse and buggy instead, its more reliable.
tatiana harlan, 03/29/2018
2017 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
83 of 85 people found this review helpful
Worse. decision. ever. We made the mistake and bought two for our business fleet, a business we heavy depends on our vehicles for and one has been in the shop 4 MONTHS, it under warranty less than 30k miles on it and they still can’t figure out how to fix it! 4 MONTHS! The other one has had so many little issues its annoying, no radio currently as that is the latest thing to break. oh and also have to replace headlight bulbs every 5,000 miles, driving home with no headlights at night is SO FUN! And you have to take it to a dealer that can work on them not just any Ram dealership can. Save your money and time! The biggest issue is That it is UNDER WARRANTY and this company REFUSES TO STAND BEHIND THEIR WARRANTY ON THEIR PRODUCT!!! AVOID AT ALL COST
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Just wanted to add ...
Rade, 11/08/2018
updated 07/19/2021
2017 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
64 of 66 people found this review helpful
Before you buy this van read all bed reviews and run away because I wanted to feel pleasure driving everyday in my new van, instead its very anoying. I still have 2 ford e350s with over 150000 mile that start and drive smother then new PRO MASTER. I am not joking. Instead I decided to buy one with 10k miles. So far from all above reviews I didn't experience bulb changing yet. Don't get me wrong, I love this van. Great cargo space, good handling, ok gas mileage( i am electrical contractor and don't have to many things in the back and get around 14 miles per galon. Price more affordable then ford vans I drove for years and swear by them. This is stuff that happened to me in less then 10k miles: -First 15 second in the morning are very shaky and rough for engine(starts like some used cars after 100k miles). Coolant leak on coolant bottle that was changed under warranty and still leaking on the radiator(common issue with this vans, they told me at dealer place) and should be changed under warranty. And yes, they have only one certified guy in this place and wait time is over two to tree weeks just to get appointment. Transmission wait time is at least 2 to 4 weeks (dealers information because I have transmission issues already with 19000 miles). Started as big kick once,that I was thinking that's it, I am not moving any more. After that one started to kicking when you put it in drive or reverse, then same day I lost 4th and 5th speed. I head to park on side of road and shut it of, turned it on and then went away and started shifting again, and yes I tried to move to manual shifting mode before I stoped but it would not do anything(it would stay in D on the dash). Couple of days after same big kick in between 1st and 2nd gear. Just today alternator started acting. When key is turned you would hear only click and nothing would happened for first couple of times. It looks like brake fluid is leaking because when I go down the hill brake warning turns on(low oil level). Back door don't close on lower side all the time(stay lose every 4th time). Very rough shifting from first to second and 4th to 5th and 6th specially after downshifting. Forget about complaints about bad layout of coffee holders and crazy downshifting when you go down the hill or missing telescoping tilt (weird position of the steering wheel). Second time since I bought it I was at the dealer, there is no transmission codes, there is some for not being able to turn on the engine. So I have to go back there Monday morning. I am sure that this will probably be the last Chrysler vehicle in my life because I experienced more problems in 9000 miles than ever before in my life. Every time I sit in my new van I think what is next. Very stressful. Hopefully you will be smarter or you will suffer because of your decisions. Good luck. Update-January, 2019. Story does not end here :). Clicking noise of alternator almost left me in the customer driveway because because van did not want to start. So after over 50 tries finally did start the engine and I got back to my driveway where after another couple of days and another 100 tries did start and I took it to the dealer. Same story at dealer that they are over the roof with vans and one technician. Took them almost two weeks to replace starter that was bad and replace leaking radiator and I've been told that they did not have time to check transmission because there is to many vans in. Ok, I got my van back and couple of weeks after I still lose coolant and have drop of my van today back to the dealer. Transmission bucking is even worst and I experienced noise couple of times again and just wait for the day when it is going to give up. My current mileage is 21700 and I am already thinking how to get rid of this van because I just don't trust it. Update: July 2021. 32000 miles. Since then soon after my transmission was changed as it was burned completely. Turned out that half of engine also had to be replaced as it was mixing oil and water and one cylinder was bad. Even after that I am not happy with shifting as its so rough with kicking from every gear upshift or downshift. Also the engine is very shaky specially after starting but never smooth and steady. Definitely not heavy duty. I've been many times in the shop and been told that this van has minivan engine and transmission and I should consider that as kind of their excuse. Really? When I was buying it no one mentioned that that and this is the biggest van with underpowered and and transmission. All in all this is like bad marriage. Very unreliable and there is always that bad feeling before the ride. Good luck.
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Do not purchase
Miller, 12/06/2017
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" Wheelbase (3.6L 6cyl 6A)
38 of 39 people found this review helpful
Steering rack bad after 60K, goes through headlights(replaced twice each side the past year), last.....threw a rod at 111K. Parts are difficult to find, and expensive when you do. Pretty sad for a $38,000 dollar vehicle.....
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HEADSLIGHTS or wiring is JUNK
Erwin Van Uden, 12/22/2018
2017 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
15 of 15 people found this review helpful
I purchased this van to try out for our company. I had HIGH hopes for it. I am now considering .....lets say reconsidering if i still want a fleet that's constantly having electrical issues. These problems started happening out of the dealership. we are changing bulbs on the headlight almost every other month.
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Every contractor or delivery person should own it!
Ernest DeCarlo, 02/16/2016
2016 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
28 of 30 people found this review helpful
While there are a few quirks about this vehicle, the good far outweighs them. The front wheel drive is great. I have driven it twice in snow and wheels barely spin. The turning radius is great also and cargo is much better than my old GMC Savanna. The quirks are the left side arm rest is way too low for the seating position. And you sit at top of front window while putting the seat in lowest position. Like I said there is a lot to like about this vehicle for what I use it for. I'm in a service based business. I do not haul a lot of weight.
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Junkiest piece of crap ever made!!!!
Rose, 06/10/2019
updated 12/10/2019
2017 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
11 of 11 people found this review helpful
If I could meet all the Idiots involved in the decision to build this fiat made in Mexico POS I would slap them all!!! I wasted 32,000 on mine. After 13 complaints in 500 miles, yes thats right, FIVE HUNDRED MILES, my transmission gave out and finally got the lemon law and an attorney to shove this crap up the FCA gazoo. Back in 2017 there were not a bunch of reviews yet to warn consumers about the trash being made by FCA. Now there are hundreds of thousands of enlightened consumers about the promaster junk. I'm surprised it gets 2 stars but that is due to the FCA rumor control and whats left of marketing. Very soon they will need to take every one of these to the scrap pile for recycling. Maybe then it will be worth something. For anyone who still has doubts about this mistake of a van just take some time to read reviews, there are thousands of them....
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No Pro Master
Frank, 04/27/2019
2017 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
10 of 10 people found this review helpful
Bought two 2017 1500 high roof brand new for plumbing business in NYC. Consecutive Vin #'s. Both now around 10,000 miles. Both had numerous headlight failures. Roof lights also failed on both. Some parts are not available yet. Both have horrible gas mileage around 7mpg not fully loaded. Horrible in the snow or wet roads. They lurch forward when trying to accelerate. Transmission shifts sound like a hammer against steel. One has now been at the dealer for repair for a month. The emergency brake linkage came apart. Truck was stuck in customers driveway blocking her from getting kids from school. My plumber had to crawl underneath and was able to dislodge. How embarrassing. Would never ever buy Dodge again. Switched from Chevy because we needed the high roof that Chevy doesn't have yet. The repair dealer White Plains Dodge is great and honest. Unfortunately they are working on a crappy product. The only good things about these trucks are the room in front and back, the 3 seat option, and the windshield view. Can't find anything else nice to say. Totally disappointed. Stay far away from Promaster. Update: 5/6/19. Ram corporate just called me back. My truck has been at the dealer for e-brake since 3/29/19. Corporate just said the part should be in 7/10/19. 4 months without truck @ $577 per month. They won't guarantee a rental reimbursement. Next call is to Consumer Affairs, Attorney General etc.
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3.0 diesel
John chon, 06/28/2016
updated 07/05/2018
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" Wheelbase (3.6L 6cyl 6A)
41 of 46 people found this review helpful
Had 2015 diesel for 17000 miles . first oil change at 14000miles and still not used all DEF. Manual said every 4000 miles but likely to go 40000 miles. Gas mileage are 22 city 29highway and around 24 to 26 average. So far not a single problems. Seats were feeling small just for one week than once used to it feels good. I am 5 11 190lb. Brake squels until new to 15000 miles but now it is gone. Move over from E150 this van is stronger in accelerating after first gear. Do not need to down shift on hills and saving $200 per month in fuel. I am driving about 3500 miles per month. If this van hold up it will pay for it self. $24000 in ten years Update now 32000 miles second oil change and air filter. Avg 26mpg Long distance 45mph 35 mpg 55mph 33 mpg 65mph 30 mpg 75mph 25mpg 85mph 18mpg Due to drag it gets better mileage in 40 to 50 mph. Update after 2 years and 7 month no major problems Now 74000miles in the vehicle and still drive like new.
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3.0 EcoDiesel
Kelley H, 09/29/2017
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
8 of 8 people found this review helpful
I have had very little issues with mine. After reading past reviews, maybe commercial use is too tough for them. Also, if your an employee and don't own it, you drive it like a knocklehead. I use mine for RV and Motorcycle recreational. 1. The tire sensor problem is not known by most people, but when you rotate the fronts to the rear you must decrease the new fronts pressure and increase the rears pressure or the Sensor light will stay on. The rears need more pressure because of sensor receivers for the rear and front location are different because of cargo requirements. 2. The side sliding door handle needs a redesign. If you pull handle in an angle to open instead of pulling straight out before trying sliding it back you will brake plastic lock. Drivers door hinges and headlight failures are related to vibration from the front end. The struts are cheapest Fiat could fine. Don't slam the doors like the old Chevy's and Ford vans. That will break the window operators especially if you door storage if full. Radio issues and backup camera. Just have dealership change the radio out, Its not repairable. Brakes are pain, yes! But Ram owners have know Ram pickups have always had brake wear issues. You want brakes go get a Ford Van. No issues with DEF system yet. So far so good. I would buy another one is I needed. Looks like the V6 engine is the one to stay away from.
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Great Platform Poor Durability
Tony, 04/12/2018
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" Wheelbase (3.6L 6cyl 6A)
17 of 19 people found this review helpful
I own several of these. Very functional vehicle but I would never buy one again. These things have a great design for use, more storage, front wheel drive, better gas mileage, but break down all the time. The worst part is I purchased the 5yr/200k warranty on all of them (9) thinking this would take care of it, however, most dealerships give very little help and sit for days before they can even get looked at. Each dealer has one guy that works on these, maybe two if it is a big dealer. Radiator hose is a 3 day wait. This is a business killer if you have to depend on the vehicle to make money. They eat headlights like crazy, Ram knows there is a problem but does nothing. 2018 big fix was to no longer have daytime running lights and put manual light switch back in. Do yourself a huge favor and get something else. Crazy misdiagnosis repairs all the time. My current problem is a 2018 with 1511 miles, yes just over a 1500 miles. ABS/ECM /service engine lights and power loss. Dealer says.................................It will be a few days before we can look at it. Never again Ram!
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very dependable
David, 01/28/2016
updated 08/03/2021
2016 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/118" Wheelbase (3.6L 6cyl 6A)
21 of 24 people found this review helpful
Bigger a/c. Speedometer needs to be dead centre in see thru steering wheel info cluster. Seats need to be slightly lower for drivers 6’ and up.
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stay away
dsybo000, 06/27/2019
2017 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
7 of 7 people found this review helpful
I have had both a 2014 and 2017 promoter 1500 low roof. Both had huge problems with the doors. Six trips to the dealer in 45,000 miles and worse than ever, won't close well and leaks when washed or during rain. Poor tire wear. noisy and average ride at best. Good fuel economy and front wheel drive and turning radius are great. I was told by the dealerships 'certified' body shop that the hinges are bad and the doors can not be fixed. Service writer told me they need to scrap the van and start over.
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The money pit
Shane Stephens, 08/19/2018
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" Wheelbase (3.6L 6cyl 6A)
10 of 11 people found this review helpful
The electronics and lights fail constantly had to replace headlights 6 times in the 1st year cabin lights have never worked right transmission rebuild at 33000 miles constant radiator hose replacement ball joints lifters alternator pulley bearing ac surges rear heater failure twice all of this in less than two years spends more time in the shop than on the road biggest piece of crap I've ever owned and I once owned a used 74 pinto
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Worst Van you will ever buy
Sierra, 08/17/2018
2016 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
6 of 6 people found this review helpful
<p class="MsoNormal"><font face="Helvetica, sans-serif">Do not purchase this van! We have 15,000 miles on ours and it has been to the shop more than we can county. It is honestly junk</font><br></p>
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The worst work truck ever and I own 8 of this
Mario Rojas, 12/12/2018
2017 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
16 of 19 people found this review helpful
I'm not kidding, at 27000 miles one transmission gone, at 52000 miles same truck engine gone. Other truck 48 K engine gone, from day one every other week we change a head lights, radiator fans gone in 2 more. Plus that the dealers do not have parts ever and take forever to repair this piece of junk. Do your self a favor and do not buy this European piece of crab, yes you hear me good I saw all this trucks over Europe tag under Fiat, Peugeot and more. So disappointing that dodge do this to a loyal contractors.
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Problems every month if lucky
Edmunds, 12/18/2018
2017 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/118" WB (3.6L 6cyl 6A)
5 of 5 people found this review helpful
Electrical problems are constant but to their credit drives great but Always have to worry about turning signals brake lights going out all time / I turned the turn signal on to go left and its working 5 Minutes later it’s not
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Stay away!
Jason Blaney, 06/08/2017
2016 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
8 of 9 people found this review helpful
The Ram Promaster is a great concept that was poorly executed and supported. Like many other users I've had to replace the radiator, a passenger side door that actually burst its bolts, and brake squeak. These were all out of pocket expenses. There have also been numerous recalls. I've also been very let down by the poor customer service provided by several dealerships--especially in comparison to the experience I have had with other brands. I will not be buying another Chrysler/ Fiat product.
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Should have believed all the bad reviews.!
American Joe, 02/07/2017
updated 08/12/2019
2016 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
23 of 29 people found this review helpful
Too many thing went wrong to list. Transmission went @ 2500 miles, oil leak, window leaks, doors not hung properly, bolts loose all over the van, electronics failing and the service depts are backed up with so many broke down promasters that you have to wait for a month to get an appt! My mechanic said he had never seen such a poorly constructed vehicle in his 40 years as a mechanic! The KBB site said to go to the ram service center to get an Idea of the problems this "mexican made" pile of junk is having, I should have. You better do your homework before getting one because it will be worth $10,000 less when you try to get rid of it....
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I owned, GMC and FORD and DODGE vans
michael z, 10/08/2015
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" Wheelbase (3.6L 6cyl 6A)
25 of 32 people found this review helpful
The RAM is a strong made van with a very good motor and trans. I think its better than the Chevy or GMC and equal to the Ford. For my company I have owned about twenty five vans.
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Best Hardwood Floor company Vehicle
Daveybaby, 11/28/2018
2017 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
7 of 8 people found this review helpful
All is good so far. But there is always something that don’t suit me. It’s real gassie, tap the gas and it wants to peel out. I don’t no if that’s supposed to happen. But I’m very happy with it. For the back. I like the solid wall and it keep the noise down it the back and provides safety. Nice!! Lots of room for shelving and other. There shelving sucks so I made my own custom shelving which I way better. Love this van so far even after reading some negative reviews. We will see. I am very happy so far
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Awesome Camper Van
Richard, 09/05/2018
2017 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
9 of 11 people found this review helpful
Great vehicle; bought it to travel country and for an everyday driver; customized the interior with a memory foam bed, used tool cabinets for dresser and kitchen set up; drawers do not come open and easy to lock in place with straps and hook ups available. Also added an area rug; makes for an awesome camper; my tent on wheels. Definitely recommend this one.
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67,000 Miles Later
Michelle, 08/15/2018
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" Wheelbase (3.6L 6cyl 6A)
9 of 11 people found this review helpful
Buyer beware!!!!! We added this vehicle to our fleet in March 2018, new and today 8/15/18, we find out it needs a new engine!!! We are a cargo expediting company so needless to say we put a lot of miles on the vehicle in a short time, however engine blown!!!!!
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drive with problem
peter, 11/26/2020
2016 Ram Promaster Cargo Van 3500 High Roof 3dr Van (3.6L 6cyl 6A)
4 of 4 people found this review helpful
we own a plumbing company and we have several truck ram promaster I drive 140000 kilometer one of them and always some thinjg wrong with it on 70000 hydraulic oil tube burst and nothing appear on dashboard or now on 140000 trany brocken and should replace always there is something should be fixed
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pro master blues
chris wallace, 02/11/2019
2016 Ram Promaster Cargo Van 3500 High Roof 3dr Van w/Extended Length (3.6L 6cyl 6A)
4 of 4 people found this review helpful
the a/c has gone out something electrical, my passenger headlight kept going out just like a friend mine has same problem with headlights but now both my low beams are out and u can forget working on this thing it's a wiring nightmare.
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, spend more time in shops due to check engine
richard hobson, 05/02/2017
updated 05/03/2018
2016 Ram Promaster Cargo Van 3500 High Roof 3dr Van w/Extended Length (3.6L 6cyl 6A)
12 of 16 people found this review helpful
They should watch their doors and run like hell even ProMaster in the picture I would never buy another Chrysler product after sitting in these dealerships watching everybody come in and out with all the problems they got and recalls they've got it's terrible when a dealership doesn't have parts to repair vehicle it isn't even 13months old. Chrysler foreclose on a vehicle because I couldn't afford payments with the fact that the last 6 months truck was in the shop more than 80 days that we are took a new motor top end of the motor transmission complete headlight assembly and a fuel pump in a fuel tank to get it to run and then the transmission started going out on the second time at that point I just couldn't afford it so I take it back
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2017 ram cargo van
UnhappyRamowner, 01/13/2018
2017 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
16 of 22 people found this review helpful
I would NOT recommend buying the 2017 ram cargo van. It does Not get good fuel mileage like the window sticker said it gets, the window sticker lies! I’m lucky to get 22 Miles a gallon loaded or empty. Also, the doors leak air and you can hear all the road noise as your driving. The cup holders are in a horrible place and make it nearly impossible to get out without spilling. There’s no legs room and seats can’t be moved back because of the bulkhead. I bought this cargo van two months ago with 35 miles on it and I wish I would have never even bought it. Looking to trade it in already.
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Who designed this POS, monstrosity,
Raul C, 01/16/2018
2017 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
17 of 24 people found this review helpful
The owner of the company I am currently working for, bought one of these, should have test driven before getting and SEE how most of it worked! 1st- there is 4 AC vents that shoot straight at the winshield, when the ac is at full blast it condensates real FAST and there is no option to closed them, 2nd - AND REAL important! - the 12 volt port AND THE USB ports shut off when you turn off the vehicle--WTF!, 3rd - when driving with your back fully rested against the seat the small column on the door window blocks pretty much half of the mirror! , 4th there is NO WAY to turn the radio on WITHOUT turning on the vehicle.... there is REAL CHEAP PLASTIC in the floor between the seats, the MANUAL WHICH IS SUPPOSED FIT IN THE GLOVE COMPARTMENT, does NOT, have NOT SEEN that in the million or so miles I have driven!!
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48000miles and transmission is shot.
Scott, 02/16/2017
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
11 of 15 people found this review helpful
After walking in the snow till I got service...... see where this is going? Pisssssed
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Best. Van. Ever.
Scott B, 08/26/2017
updated 03/18/2021
2016 Ram Promaster Cargo Van 3500 High Roof 3dr Van w/Extended Length (3.6L 6cyl 6A)
9 of 12 people found this review helpful
I'm a Van guy, been driving Vans for 40 years; Fords, Chevys, Dodges. This is the biggest and best I have ever owned. It handles like a (tall) mini-van, runs like a car. Definitely the PEPPIEST Van out there. Great Visibility from the tall comfortable upright drivers seat; Huge windshield, Great (large electric folding) mirrors, Great rear camera. Excellent steering radius; even the biggest version is easy to park. I've owned it for a year and a half and have 30,000 miles on it. I had a bad tail light seal, and the tail light was replaced by RAM under warranty. I have replaced one headlight bulb.. That's it. No problems, no issues. The Promaster gets great mileage and has no problem passing all the other vans on the highway. Mine is a fully loaded Camper Van, and I am so happy with it, I am seriously considering buying one of the smaller low roof versions as a daily runner. I have no gripes but WOULD like to see a better nav system, and tilt wheel. UPDATE: At 34,000 miles - STILL love it. I've driven a Sprinter, driven a couple Transits, STILL wouldn't trade the Promaster at any price. UPDATE: At 52,000 miles - Still smiling, replaced another $9 headlight bulb. UPDATE: At 65,000 miles - Trouble free. Shopping for another. UPDATE: At 75,000 miles - Still trouble free. Best Van I've ever owned. UPDATE: At 85,000 miles - I'm loving it. Brakes STILL look and perform great! No problems. Just read about a guy who has 645,000 miles on his... It could be a long time before I rack up that many miles. ;-)
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WAY better than my GMC Savanna
John, 04/01/2017
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" Wheelbase (3.6L 6cyl 6A)
5 of 6 people found this review helpful
Had 2017 model 3 months, and have 13,000 miles on it. ZERO issues so far. Have the standard engine. Took a little while to figure out how to work the three stages of the VVT on the new engine but, now that I have, I regularly get over 19 mpg. Mileage depends highly on speed and wind direction with this beast. Can be anywhere from 15 to 22 in strong winds at highway speeds. Never under 15, even going directly into 20 mph headwind in plains. FWD is GREAT for winter driving, and allows vehicle to have lower deck. Vehicle bounces around empty. I carry about 1000 pounds payload, which has it stable. Have had up to 3000 pounds in it and it handles just fine. Seating is on the high side relative to windows and took getting used to, but like being able to see over the top of SUV's and most pick up trucks.
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No vehicle is perfect
AndyK, 04/26/2019
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
3 of 3 people found this review helpful
Bought new. I don't expect too much from the vehicles I buy as long as it gets the job done for me. I am a locksmith with pretty heavy load in the back all the time. After almost 50k miles, no major problem. When people have issues with their car usually they are quick to say bad about it then praise the other vehicles. Guess what, the owners of other vehicles do the same, Ford Chevy etc. Anyways the pros I see: 1. Great narrow turning radius because it's front wheel drive. I have Ford van truck dodge van. This van let's me make turn in one shot where I have to try twice with other vehicles. Uconnect is decent that my customers have no issue hearing me while I drive. Backup camera is a must. Awesome. There other pros but other cars have too so I am not gonna mention them all. Cons : yes you guessed it right! Headlight bulb. Mine lasted longer than the other people I guess but when it went out I got the led bulbs( you have to modify fitting some how to make it work) and they work great except it gives a lot of noise in the radio. I learned I have to put ferrite sleeves to reduce noice. I have not done that yet, I am too lazy. It has no effect on hands free talking. Door contact sensor seems to be off somewhat that when I thought the sliding door is completely shut and then lock the door using the remote I often find that the passenger door not locked because the side door. Now I make sure everything is locked. Somewhat inconvenient. Gas mileage is not great but regardless of which brands and models it takes certain amounts of energy to move the weight and all the Van's I drove gave me about the similar mileage so not too disappointed. Can't compare to Ford transit or sprinter since I haven't dove those but I wish they came out with V8 engines because it revs quite a bit when I drove up to Lake Tahoe when the van was brand new and no cargo in the back.
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After Hours Of Research, I Found The Perfect Van!
Bob C., 09/29/2017
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" Wheelbase (3.6L 6cyl 6A)
6 of 8 people found this review helpful
This is my first van of any type. I needed a van/truck for my event lighting business. I needed something I could park on the street in front of my house. I am 5' 11" so I wanted something I could stand-up in. There didn't seem to be a whole lot of choices in the class of vehicle I needed. It was between the Nissan NV, Ford Transit 2500 or the Ram 2500. I didn't like the look of the Nissan NV. Looks too much like an ambulance. I went to a local Ford Dealer and the first Transit 2500 I looked at had a recall notice on it so it couldn't be sold. The dealer didn't have a basic Transit 2500 on the lot but the sales guy called me the next day and said he found one not too far away. In the meantime, I started reading reviews and looking closer at the Transit and there were just too many things like having the parking break in the middle between the two seats and countless breakdown issues that I just did not want any part of. I decided to head down to our local Dodge dealer and look at the Promaster 2500 HIgh Roof. They had one on the lot. I took it for a test drive and really liked it. I got in easy, backup camera and sensors were great. Got it with power mirrors that fold in. Apparently, the dealers order only a few configurations of the van so if you want to build one yourself, they said it would take about 4 months to get. I took advantage of the rebates and got it out the door for around $34,000. It had about $1500 worth of upgrades. I didn't need navigation, floor mats and a bunch of extra stuff. The LED lights would have been nice but I am going to get that aftermarket anyway. The only ridiculous thing I found so far is that the passenger seat doesn't have an armrest. Reall happy with the purchase. I have only had it 4 days now so the good thing is that nothing has fallen off the van yet that I know of! It's big and beautiful... just hope I won't be moving furniture for my friends every weekend :(
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WHAT JUNK WHAT A DISAPPOINTMENT
KARL JORGENSEN, 07/22/2018
2016 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
6 of 9 people found this review helpful
Had many vans cargo room great that is why we purchased door is falling off they want 2000.00 to repair took it twice to triple aaa they sent to dealer engine has problems in shop for 2 weeks no results they say the engine overheated and shut down brake light always on they say the plates are warped like they would be talking about music records passenger side door lock does not ingage sometimes all the doors automatic does not ingage sliding door handles are cheap for such a heavy door back door latch and handle feel like they are ready to not work spent over 300.00 in head light in 1 year both went out at the same time and difficult to change someone please bring them to court how can i door fall off annd how headlight go out all the time oh i forgot police stopped me about 6 times in one year for the lights also all the dash feels so cheap of plastic my grandkids plastic toys feel more sturdy
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2016 ram pro master van
Bryan, 09/17/2020
2016 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
2 of 2 people found this review helpful
2016 ram pro master van...I’ve had this van since 2017 this year alone I’ve had to replace the complete wiring harness one of the heads on the motor valve body and the transmission and just recently the transmission coolant line blew off going down the road which caused the transmission to go bad I would highly recommend buying a different vehicle if you’re going to use it for commercial use although these vans are flooded the market and they were cheap and a lot of people bought them in 2017 these vans cannot hold up to every day hard use I do not recommend buying these vehicles if you do and you get an extended warranty the warranty company will not cover commercial vehicles
2016 diesel
Nate, 09/07/2017
2016 Ram Promaster Cargo Van 3500 High Roof 3dr Van w/Extended Length (3.6L 6cyl 6A)
3 of 4 people found this review helpful
The seating position took a bit to get used to, it's fine now and comfortable (I'm 6'1".) The check engine light came on at about 5k miles along with a message saying DEF - go to dealer. The dealer gave me a rental car and had it fixed and out the doors in 2 days; new def pump and also a new tire sensor that had the light lit on the dash. This is a big vehicle and the diesel has been getting between 25-28 mpg for personal use, lightly loaded (very little city driving.) The first gear is very high but I quickly adjusted. It turns well for it's size; I can make u-turns at the lights. Brakes are amazing. I am pleased with it.
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Personal Use 2018 159" Hightop
Fred in Georgia, 03/20/2019
2017 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
3 of 4 people found this review helpful
I have about 11,000 miles on my PM, mainly interstate mileage to AZ and back from GA. Average MPG hovers between 17.5 and 18.5. I like it and so far mechanically it has been sound. The cons would have to be: standard driver seat sits too high (I am 6') and gets uncomfortable after a couple of hours of driving, standard radio sounds tinny, cruise control constantly changes gears in the western NM and AZ mountains (I-40) substantially reducing MPG, recommend not using the cruise control in those situations. I would buy another one but would get the upgraded driver seat and better stereo system.
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Maintain and maintain
Sean, 01/28/2019
2017 Ram Promaster Cargo Van 3500 High Roof 3dr Ext Van (3.6L 6cyl 6A)
2 of 3 people found this review helpful
Just bought brand new off the lot and not even 6 months and ive had lights go out and has visable rust and aging. On the plus side the van drives amazing! Looks great! Nice square design and a lot cheaper than a Mercedes.
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cheaply built
jason tate, 09/27/2015
2016 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/118" Wheelbase (3.6L 6cyl 6A)
16 of 41 people found this review helpful
keep your money buy a different van this one was very cheaply built I think they used recyclable parts to build this one
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Cruising with my Ram
Wendy B., 09/03/2018
2017 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
3 of 7 people found this review helpful
This Ram Promaster is such a great van! From driving or riding it is so comfortable! The cargo interior is so roomy! Can even Stan in it which makes it so easy to access tools or whatever! There are no blind spots while driving! The van looks absolutely amazing and I am glad that I purchased it. I bought it from Ritecar dealer in Plainview NY. The people there are amazing! Would recommend this type of cargo van or any other car from Ritecar! Love my van!
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Awesome
Dennis johnson, 03/09/2017
2016 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
2 of 4 people found this review helpful
No complaints use my new pro master for my HVAC Business !!
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POS
Santo S., 06/10/2020
2017 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
1 of 1 people found this review helpful
Headlights burn out every 4 months. I've put 4 sets of tires on this van in 3.5 years. It only has 60+ thousand miles on it and already had the electric fan replaced. Now it's back at the dealer for a transmission shifter cable recall. I hope that fixes my issue of not being able to shift in reverse. I like the layout of the van, especially the front wheel drive for bad weather, but it's been a real pain in the ass dealing with constantly repairing a relatively new vehicle. I would NOT recommend this van to anyone, and will be looking to unload it very soon
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Crazy electrical
Dwayne, 09/19/2019
2017 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
1 of 1 people found this review helpful
Ok i bought my 2017 ptomaster 1500 used. It only had 17k miles on it. First thing i noticed i had to charge the headlights once a month. (Hack started using the $10 headlights from Walmart and not running them during the day now i get 3 to 4 months out of them) even with that increase it's not good. Second my ecm acts up and will lock the van in park sometimes (hack put the van in neutral and then turn it off restart in neutral and the ecm should reset) then st around 65-70k engine blew. Had it replaced at around 10k then after market brakes are hard to find dealer prices are insane just the rear pads are$410 transmission went around 170k but has been running pretty good for the most part alternator just went out which im hope just made the van go in limp mode brace now it won't shift gears won't know the answer till i charge the alternator tomorrow
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MONEY PIT
CLIFF, 12/01/2018
2016 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
1 of 1 people found this review helpful
At 90k had trans cooler plate come loose,lucky warranty covered that,at 107k had upper engine problems cost 3k to fix, now at 120k reverse is out. Cruise is a joke to speed varies about 5 mph.other than that i like the van. My chevy express had 176k on and all i did was change altinater.
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Terrible
Pat b, 07/12/2020
2016 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/136" Wheelbase (3.6L 6cyl 6A)
1 of 1 people found this review helpful
A lot of issues in my 2 vans, one is a loss with 75k miles.
Promaster
Frank, 01/25/2018
2017 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
6 of 18 people found this review helpful
Good value
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1