Used 2015 Ram ProMaster Cargo Van Consumer Reviews
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Warning do not purchase ProMaster
I purchased a new ProMaster to be used in plumbing service. it only has 54,345 miles and they had to replace radiator, oil pan, door hinges 3x and already not opening again, driver window not going up and down, brake lines leaks and pump, relays, wiring were I keep loosing my lights, issues with programs and more. Worse work vehicle I have owned.
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This thing is a freaking nightmare
I've only owned this van 3 months and 30,000 miles later it's thrown more codes than my 2000 Chevy Astro with 140,000 miles on it... it's completely unreliable especially for long-haul trips... Dodge needs to quickly discontinue this truck... great concept on the loading height and cargo space everything else is complete crap.... I'm immediately trading this in... might need a lemon law lawyer.
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- 2500 High Roof Diesel Cargo Van w/159" WheelbaseMSRP: $18,999118 mi away
- 1500 Low Roof Cargo Van w/136" WheelbaseMSRP: $14,999121 mi away
- 1500 High Roof Cargo VanMSRP: $42,990163 mi away
Complete Garbage
Poorly designed period. Horrific, unreliable hunk of GARBAGE. Purchased a little over a year ago and have had so many problems I feel like suing Ram. Its been back to the dealership at least a dozen times for in many cases the same repairs. To be completely honest I could sit here and write a book about how pathetic this vehicle is. I am left feeling completely ripped off. Stay away from Ram Period.
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not a happy driver
My pro-master does not even have 10,000 miles on it. It has multiple recalls, engine makes noise, the brakes make noise, and the reversing camera is bad. The main issue is that the dealers do not put any energy to fix it, It has been into several different dealers and they just let it sit there (we will get to it when we can,, we are busy) Well I have work to do also. If you need your truck on the road, don't get the pro-master. We have four of them, and switched back to Chevy. Many months latter, still the worst vehicle I ever drove. 3/2017 a definite do not buy. Still no Promaster mechanic has been able to fix the recalls on the back doors. (not sure why) It only gets about 12.4 miles to the gallon once it is loaded up with inventory. The truck seems to burn out lights about every 2000 miles. I am constantly replacing some sort of an exterior light. These are common issues on all four of our vans of the Promaster line. Oh yea,, my reversing camera is still broke. They can not figure it out. Once it is filled with inventory, this truck will get stuck in an eighth inch of snow. No one stands behind this product and its a poorly constructed bucket of junk. 9/2017 I noticed another review saying that they got good gas mileage. The only way that the four we have would get o.k. mileage is if they are empty, Why would you need a van if you were going to drive it empty? Still not happy, still a lot of issues that did not get fixed. 9/19. Still driving it, and it has an endless list of repairs that have beed done and still need to be done: - radiator leaks, power stering fluid leak, engine oil leak, and did i mention the head lights burn out every 2000 miles like clock work. Only 56,000 miles on this bucket of junk and it has more repairs on it than my chevy trail blazer with 138,000. This was and is a terrible truck
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New Promaster, Run away, just Run away.....
Promaster concept is great! I fell in love with it for what I do. I own a fleet of expedite vehicles and they pile the miles on in a hurry. You can see that I scored it fairly high in most areas but had to give it a 1. Mainly because it should score a -8 on value and maint. costs. front brakes on a 2015 with 55k miles. Dealer told me it is $1000.00 bucks for rotors, "special order" retainer clips and brake pads. $1000 for front brake job? I have a 2016 with 100k on it and 2015 with 55k. The 2016 will need a complete top end rebuild, it is a gas engine and sounds like a diesel. I use full synthetic every 7500 miles. Headlight replacement very prematurely, several times. Automatic engine brake engages automatically on very slight decline causing an already under reliable engine to rev up to the point of failure. If you have a plumbing business or you are an electrician and need a van for 15k miles a year, and have a back up vehicle for shop times, this would be a great van. If you truly need a commercial grade vehicle and depend on it for your livelihood, this is definitely not it. Body parts are nearly impossible to find as it is assembled in Turkey or somewhere over there. Don't take my word for it, call a body shop and ask about repairing a Promaster van. I also have 2 Chevy cutaway vans and they both have over 130k miles and run like a top! (2) Ford Transit Vans. They are not setting any records but still light years ahead of where the Promaster is. Lastly, what does Ram do to help new customers with their quality problems you might ask? They lower the warranty from 2015 100k miles powertrain warranty to 2016 60k miles powertrain warranty. Oh, the Ram truck will still have the 100k powertrain, but not the $41,000 "commercial" van.
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Don't waste your time or money!!
I bought a 2015 Promaster 2500 hight roof.. Test drove it, thought it was great ,I fell in love with the cargo space..Two days driving it the brakes were making grinding noise and at 5,000 miles later the airbag light kept coming on and off .. At 52,000 miles my engine my blow.. It was in the shop 20 times!! Lost money couldn't work for weeks because the Dodge dealer took forever trying to fix it.. They never found the problem why the airbag would come on and off and why the brakes keep making noise.. Had a get a lemon lawyer so dodge could buy it back ...which they did..
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ProMaster Ram 1500 with Sherrod conversion JUNK!!
WHAT A PIECE OF CRAP!!!!!!! Within the first couple of days the passenger door mirror fell off, rear tag light didn't work. The conversion company put different tires on and the tire pressure light stayed on because failed to adjust computer. The back seat bed would not got down. Dealer got new motor from Sherrod. Dealer put it wrong so bed went up sideways. We had an antifreeze leak. dealer said it was a Sherrod pump. Hard to get pump since they changed models. FINALLY got the correct pump installed by dealer. More on that later. Now the brakes started to squeal. Dealer said "most do that" Not a good answer. SO I took the brakes apart my self. There is NO anti squeak lube between the brake pads and the caliper. Fixed that myself front only. NO squeal. NOW the latest, the car will not start sometimes. The key goes into start position but the starter motor will not engage, at times the key cannot be removed. Dealer said they have to order a new key assembly . The old one is about to fall out. Now back to antifreeze pump, started to smell antifreeze again. When pump was changed hoses were crimped and hose clamps were loose on pump and leaked. I fixed that put in a new hose with insulation. Still have trouble starting the car....... DON'T BUY DON'T BUY... I'm putting L-E-M-O-N on the windows with the dealerships name . Ps dealer is in Canton Ga. I've only had the car 8 months. UPDATE: 4/26/18 We no longer have the van it stranded us 4 times I originally said it was JUNK.... My update now is SUPER SUPER JUNK....I can't emphasize this enough DON'T BUY a Sherrod Ram 1500 PROMASTER Period don't even look at one ....I now have a Ford Transit converted by Explorer MUCH MUCH better, but don't get the tire and wheel upgrade for $1800. That is a rip off. They originally put on junk tires instead of what we ordered , we made them change them to what we ordered.
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2500 diesel run away from it.
Our company put about 2 to 3000 miles every two weeks on the vehicle. Vehicle is in the shop every two weeks diesel exhaust problems. Vehicle will slowdown in the left lane to 5 miles an hour sometime right after service due to diesel exhaust system. Headlight will go every few months( very hard to change without going to dealer). Our probables began at 6 to 8000 miles and escalated by 21,000 miles. Parts very slow to get to dealer many dealers do not know how to work on the vehicle. Radio antenna will blow off. At a little over 100,000 miles we sold the vehicle off to auction.
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Lemon
Worst vehicle my company has ever purchased. In the shop more than its on the road. Dodge customer support is terrible at best. Problems included brakes locking up when below 32 degrees outside, side door broke and wouldn't close, headlight housing full of water when raining, engine light on a total of 20 different times each time going into limp mode and needingredients 1,000.00 and up repairs. Ended up having to write out a check for 6,000.00 just to trade it in on a different vehicle as the resale value is the worst I've ever seen.
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Just Bought Our Third
I am surprised by some of the negative reviews here. I purchased a 2014 ProMaster, and added another last year. Just purchased our third one, a 2017. Very happy so far. Yes the driving position is unusual compared to a car, but having grown up on VW Buses, I like it. The power door locks are a bit goofy, but otherwise the van is sensible and well thought out. Compared to the Sprinter that we also own, this van feels light, but more responsive. It makes our Ford E series feel like the dinosaur it is. I like the low load floor the FWD offers , and it has been OK in the snow-no better or worse than our front engine/rear drive vans. The dealer has been great to us for both sales and service, although I do drive about 15 miles for it. Our much closer local dealer was very rude both when I went to look at the ProMaster for purchase and when we brought the Sprinter in for service (they were a Sprinter dealer at one time). It is not a Mercedes S class in terms of refinement, but it is a work van and as a work van this has proven to be a functional, reliable tool. I own a plumbing service business in Chicago, so we deal with very harsh weather changes, brutal potholes, tons of traffic, and many stops.
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Bad work van
I own 7 of this piece of junks. the quality sucks, with 27k miles we replace one transmission already, this vehicles fail for all kind of codes and the worst scenario is not parts available, the dealers always take 5-10 days to get the parts, insane ridiculous, how Dodge expected the customers run a business with cars at the dealer for weeks, 5 days to get the ignition switch. I will don't buy one more car from Dodge ever.
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Sucks Fuel Like Nobody's Business
I purchased the low roof short wheelbase version to haul motorcycles. Around town I get 16 at best (17 indicated on computer is optimistic). Highway the best I get is 15. I have the Pentastar 6-banger in my Pro-master. Other than the poor fuel economy my only other complaint is the suspension. Simply put it can't handle any bumps. On a rough road you'll want to pull over and check your fillings. When fully loaded it is a little better. Combine the suspension with a windy day and you'll want to stay off the interstate unless you want to be driving a box-kite down the road. The brakes work very well but there is so much front end dive due to suspension that you need to be careful. The front brakes also squeal like hell due to brake pad dust getting on the rotors. Other owners complain as well. All else is good. Excellent technology package, tall seat, spacious windshield. nice backup camera and the cargo area is huge. I sprayed in rhinoliner and insulated the walls/roof. A bulkhead is also a good idea. I'll likely keep the van even with the fuel economy and handling. It's an excellent delivery vehicle, but as an interstate vehicle you won't end up passing many gas stations. Summary Plusses - View of the road and high seating position, low deck height means easy to load things. Side door is awesome. Back doors swing open and completely out of the way. I mounted roof racks as well for ladders, etc. The truck is set up for racks that mount to tabs meaning no need to drill into roof. Minuses - Fuel Economy/range, suspension, brake squeal, and it's the ugliest vehicle from the rear.
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Terrible, run fast!
This is total junk! Aside from rust everywhere, everything is inconvenient and must be designed as poorly as possible. I hate driving this van and would rather drive anything from the 80's! Aside from ridiculous understeer, the tires wear out every 12k due to poor design. I don't think they could have designed this whole thing worse if they tried. Why is the oil filter in the most inaccessible place possible? Can't remove the keys if the battery dies? Radiator leak at 40k miles? Totally not designed for anyone higher than 5' tall.
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Can hear me coming a mile away
We purchased the promaster for route work , usually making 10 or so stops a day. After about 1000 miles we started getting the front brakes squealing like a pig and a grinding noise while almost coming to a stop. We thought it would stop eventually but at 4000 miles i couldn't stand it anymore and brought it back to the dealer. I told them about the issue and they said they would check it out. When i went back they said the brakes were working as designed and there was nothing else they could do. Piss poor excuse in my book dodge... Wont buy another one..
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Promaster, long wheelbase EXT.
I have several Promasters and with the exception of the early 2014's, which had a few recalls, my experience has been good. Is the driving position a little strange, yes, could the dealer support be better, of course. But, after having several Sprinters, and having to pay big money to repair and maintain them, the Promaster is my new favorite. Great fuel mileage, turning radius, light feeling and easy to drive. The low floor height is helpful loading my dirt bike, or anything else. For the extra $10-15 grand for a Sprinter, it just doesn't make sense to me. Mine averages 18 mpg, which is what my Sprinters got on a good day. No more $150.00 oil changes. No more dealing with Mercedes dealers that don't really want to deal with you. No more messy diesel truck stops and the overpriced fuel. Now, if Toyota would just bring a van to compete with the Promaster and Sprinters my life would be much simpler.....2/22/17 Almost 3 years later, still enjoying the Promaster. Just went to Texas, and back, still averaging 18 mpg on gas, and no one problem. Works great for loading my dirt bike and going riding. Still have room for a couch that makes into a bed, sink, refrigerator, TV and surround sound. I am very comfortable camping! 2/22/19 Recently I bought a Transit 350, long, tall with the EcoBoost motor. Wow, what a fun motor to drive. I am not a speeder, my car is a Prius, but this is a good one. Is it better than a Promaster for camping? Not for me, but, I will say its nice to go up a hill and not be shifting back and forth like a Promaster. I get the same fuel mileage(18 mpg) on both. The width is a problem as it doesn't give you the options on floor plans that you have with a wider Promaster. Promaster's have really increased in price over the years and I don't think there the bargain they once were, catching up with the Trainsit for sure. When camping, there's no substitute for room, so the Promaster wins against the Transit in my view. I would never again own a Sprinter.
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BAD BAD BAD Outweighs the Good
I own 4 of these. We have changed 60 Lowbeam Headlights since I purchased my 1st in 2014. Dealer would not cover the headlights under Warranty. Dealer Charged $85 for the installed Replacement Bulb. Actually a 15 minute job & $7.50 Bulb. 2 of 4 radios stopped working. Had 2 Blower Control Modules Go. Brake Pads were Originally $400 for PADs Only.. NO LABOR. All of the Cargo Access Doors have issues, they will either not open, can't lock or won't latch shut. There are a number of Torx Bolts holding the latches to back door hardware in place. All side door "Plastic Straps" have broken so we need to rig "Pull Strings" to unlatch doors They Vibrate Loose & Fall out.. Back doors have swung open while on the interstate! Ram has created a monopoly by setting up only 2 Dealers in the Pittsburgh area so parts r often not available & always VERY EXPENSIVE. The Torx bolts were $9 Each & Were Out of Stock. The good news is Front Wheel Drive Great In Snow, has more Cargo Space than the Ford Transit we have purchased to Replace Promasters. Finally, WHY IS THERE NO CLASS ACTION SUIT FOR THE LOWBEAM HEADLIGHTS. Every other Promaster u see on Road will have Burnt Out Headlight.
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Run away from this vehicle Dodge ProMaster Diesel
I purchased a Dodge ProMaster vehicle and it has been nothing but problems since day one. If you're thinking of buying a Dodge ProMaster don't. I purchased brand new off the lot 0 miles a 2015 Dodge ProMaster high top diesel. The problems that I have with it are as follows glow plug problems three times, problems with the ignition switch, problems with the retractable mirrors folding outwards when they're supposed to stop, problems with the brakes several times squeaking making loud noises now they're garbage and they need to be replaced, problems with the headlights constantly, problems with wire harness in the back of the vehicle, problems with the AC unit, problems with the key fob unit, problems with the sliding doors and the back doors. This vehicle now has 50,000 miles on it and has been the biggest piece of crap I've ever owned! Steering column does not adjust well. The drink holder pops out constantly when you try and grab your drink out of it. Problems with the TPS sensors. Problems with squeaky suspension driving down the road making it sound like it's an old truck. The Back-up Camera glitches. Screws coming loose in the interior on on the doors. This vehicle was $41,000 and some change do you believe that we should sacrifice our hard-earned money so that Dodge can figure out what the hell they're making?
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Ram Nomaster
We have 10 in our fleet which is 10 too many. Constant problems with headlight assembly either melting or leaking. Have replaced 5 rear door latches and 8 fans
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Wanna go bankrupt by the ram promaster!!
Back doors cracking, inside driver door rusting, cargo protection panels shattered like glass, rear doors slam against side of van in heavy wind damaging door and side of van, very dangerous when parked on street. Driver door opens to far and mirror hits fender, engine blew up twice, transmission blew up twisting axle,brakes squiling all the time, radiator smell all the time, never been able to get spare tire down even after dealer fixes, Jack broke first time,head lights burn out. Had custom built and took 4 months to get it.
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You will loose your a$$
I have owned many work vans this is the worst ever. First, the headlights bulbs will fail constantly. My head (as in the top end of the motor...) had to be rebuilt at 96k. The touchscreen that controls many crucial features blacks out randomly. The transmission needed a full rebuild at 110k. The doors have all failed in one way or another and are cheaply made. I wash and wax it religiously and still small amounts of rust appear on the exterior door hinges. The sheet metal is so thin you can dent it with your knuckle. I would venture to say this is the worst van, maybe vehicle in history. Do not!!! Do not!!! Buy one. Its making its final voyage to a dealership today where I will loose my final massive amount of money. I am a professional contractor of 22 years. Commonwealth dodge of Louisville was great dealing with the head rebuilding but I’ll never buy Mopar again. This Is the result of something that has been over or under engineered, produced within fear materials and likely nonunionized labor in Mexico. They probably make two dollars an hour so I can’t blame them for not really caring too much. The Postal Service uses these vans so I can only imagine how many millions that’ll cost us.
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Dodge 1500 poor build
After spending almost 35k I would expect higher standards to manufacture. The new wheel base is off over .6" and the thrust angle is at the maximum/ minumium standard of -3degrees. Never will this drive right. Dealer and manufacture won't correct it.
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Guess I got the good one!
2500 Hightop diesel. 21,000 miles. Converted to camper. Unlike other reviewers, I have not replaced a single light. The transmission has s built in clutch which takes a bit of practice to master. I always use the manual shift option while in the city. Twice I almost got into an accident when the engine and transmission stumbled when in drive mode. Once, when crawling through an intersection then punching the accelerator to avoid an accident..the van stalled. Second time I slammed on my brakes when someone almost hit me in an intersection. The transmission got confused and stalled. Recall on ignition switch and trailer hitch wiring. Silver van, extremely poor paint job. Repainted entire passenger side under warranty. Dealership took off moldings and put them back on using same two face tape. Moldings were flapping in the wind by the time I got home. Went back and they did it right. Brakes squeal. Took it to dealership and they told me you have to ride them hard a few times to get the dust off them. Total idiots! Aside from the noise , they work great. I don’t care for the plastic nose and grill. Already it’s fading after 3 years. Ram should have painted them instead of trying to pocket a few bucks.Positive qualities.. I like the way the van handles. Seats are comfortable and the dash layout is simple and effective. Bluetooth is great.. Synchs up with my phone and streams music with no fuss. Diesel is torquey and flies up hills. Averaging 26 mpg. No loose bolts, doors don’t sag, antifreeze doesn’t leak. No rust.
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Best option out there
Most of the complaints people have about this vehicle (low beams, doors, etc) are so darn easy to fix permenantly that they should not discourage anyone considering a cargo van. I replaced the low beams with LED bulbs for <$50 off Amazon and have been using them for 2 years now without a single issue. The door side door latch is a bit more complicated to fix but still like a 20 min job, once. Why would you ever write off 1 of 3 real options for simple fixes that take less than an hour ONCE to fix. Otherwise, the vehicle isn't perfect (much like every other car on the road) but does everything it needs to do when you need it to do it. The pros most certainly outweigh the cons here, leaving you with the superior cargo van.
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Perfectly Satisfied
120,000 Miles. 20mpg. in 4 years, had to replace 1 headlight, and leaking thermostat housing. Tires replaced @ 100,000. Still running smooth as silk.
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Doubled My Fuel Economy
The front wheel drive is excellent in the snow. I went through the Rockies twice last winter. I made it through all the passes without any problems. The low floor height reduces drive delivery fatigue. The fuel economy has been excellent! I went from averaging 9.8 MPG in my Chevy Express to 19.8 MPG in the Promaster. I notice that it took about 8,000 miles to break in the engine and achieve high fuel economy numbers. My van is my business, so I want the most value for the money and the Ram Promaster is the right choice!
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El RamO stay in Mexico!!! Total trash!
As for the couple of people who put reviews here that say this van has any redeeming qualities you should be ashamed of yourself! Especially the guy in Texas that says he's had his for 3 years with not one problem. Are you kidding me? Who do you expect to believe that certainly not anyone that has a Ram ProMaster. Because anyone that has a Ram ProMaster knows it is a total piece of junk with so many problems you can't even list them all. My transmission went out at 1700 miles.!! Thats SEVENTEEN hundred miles. Bolts were falling out of the car, water came in through the doors, the electrical system, and the guys at the ram service centers all take a deep breath every time another ProMaster pulls on to the lot for repairs. There has never been a vehicle that has been put together and designed so poorly with absolutely no consideration to the American consumers or people that might have been faithful and loyal to the Ram brand. I lost my butt on buying this piece of junk but the lesson learned was worth my loss. I will never buy a ram or any other FCA made in Mexico piece of junk again ever.!
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Versatile
In 2 years one recall and one problem with key fob. Use for work ( electrical contractor ) and camping trips . Good on forest roads . Great turning radius . Decent economy- 13/20. Aftermarket side door window and roof fan . Love it overall . Update 2018 - no problems at all in last 2 years.
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Total junk
Purchased 8 months ago with 2000 miles used as a locksmith Van so it ideals a lot . Smelled antifreeze from the start goes thru about a quart every 4000 miles transmission had a mind of its own which has now blew towed it to pro master level 2 dealer per roadside only way they would pay for it . Now three weeks later it was moved to a deal now 60 miles from me and oh yes I had to pay to have it moved totally wrong ! Now thy as torque converter is back ordered omg another month and the brakes are horrible after 11000 rotors so warped can't come off interstate . We also have. New ford transit much better Van they both get 12 mpg loaded buy the ford if we ever get this one back it will be traded in very soon
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Review Update... IT STILL SUCKS!!!
I can't stand this van, for 10 hours a day it is my office and it has made me miserable since my boss foolishly bought it. he did not test drive and I am paying for it. The dealer sold us a van that is not at all practical for what we do. Its too short for what we need to haul. The window doesn't go all the way down so your resting your arm on a thin piece of glass, the steering wheel doesn't tilt so your stuck in an agonizing and compromising position all day. The driver seat offers no lumbar support. when reversing to a loading dock with the rear doors open it does this constant obnoxious beep so you cant hear if your going to run someone over. (my van was not equipped with a rear cab window) front wheel drive means no winter hills for me with a load. unless you really slam the rear doors and sliders it beeps saying they're open. the list goes on. just really do your homework before a purchase.
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2017 is a total piece of trash!
Seems like 2000 miles is all most of these mexico vans can get before trouble. Transmission, engine, electronics, doors falling off hinges, oil leak all before 2000 miles. Service is non existant and far and few available. I should have believed all the negative reviews, I do now. Dealer offered a buy back of 20,000 for my 30,000 van! Thanks for the Mexican hunk of junk...
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Stay Away
In 17,000 miles it has been in the shop 4 times. There is absolutely no legroom very uncomfortable on long trips.very poor left the right visibility. A pillars blocks mirror visibility. Steering wheel only telescopic adjustment , your knee will hit the steering wheel when braking. The diesel engine Lacks power it cannot get out of its own way. This is a very dangerous vehicle due to its poor visibility and lack of power and handling.
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Travato Upfit of 3500EXT, wonderful
We put over 51,000 miles on our Travato (2016 Winnebago model year, 2015 ProMaster chassis). Not a single chassis issue. Replaced the OEM tires at 39K miles before an extended trip. Brakes still fine at 51K. Traded for a newer Travato (2019 Winnebago, 2018 ProMaster chassis).
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Don't buy unless you have back up van
I have a diesel high top 2500 terrible electronical issues, all service light's will come on and immediately engine cuts off very dangerous. Been towed to dealer over 5 times with no fix only told it was buggy software and now new program should have it fixed. As of right now van is not running issues started at 17000 miles and still at 45000 van not drivable. Replace drivers side head light every few months, so often I just purchased little bag with tools to repair the bulbs. I purchased new and no support from fca or dealership I purchased from. I highly recommend not purchase 2015 model I have knowledge of any other years
Worst money pit I ever owned!
I bought my 2015 Promaster in 2017 with 50,000 miles on it. I loved the vehicle for the incredible roominess in the cargo area. HOWEVER, this thing has been a NIGHTMARE for repairs. I have had it towed half a dozen times. Repairs cost around $6,000 per year. The icing on the cake was last week when the Electronic Throttle Control light went on. The Dealership is now reporting to me the cost of repairs will be nearly $20,000 for a new transmission, catalytic converter, plus other items. I maintained this vehicle meticulously! Who ever reads this.....DO NOT BUY A DODGE RAM PROMASTER! WORST VEHICLE EVER!!!!!! The only thing this vehicle is good for is a boat anchor! LOL
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Don't buy!
This is a junk Fiat. Left stranded multiple times. Has a mind of its own. Front wheel drive-bad idea. Can't go up gravel inclines with load. Have to use the Ford. Great idea bad company. (Fiat) Update:4/14/18. 1. Electric cooling fan went out. Ram had no idea when the assembly world be made.(can't buy just 1 fan) ordered one from Amazon and jury rigged it. Update: 10/17/18 1. The other fan went out. Spent over $300 for new fan assembly. Put it in myself to save labor. 2. Misfire cylinder 2. Do internet search to see continuous issues with ram gas engines. Had to have anyone head replaced. Took a month in the shop. They had trouble getting one. 2. Miss fire cylinder 2. (Research that on internet). Van in shop for a month sure to Ram unsure when a new head would be available. TOTALLY UNACCEPTABLE for a commercial vehicle that you need to make a living. Buy a Ford.
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love
i love my 3500 pro master. i have 354000 on it still no problems. change oil every 5,000miles. maybe, some of you don't know how drive a gem. same engine, trans. maintenance, maintenance and maintenance
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Makes a great RV
55k miles on our van and very happy with it! We only drive it on trips and it has never let us down. Normal maintenance and an occassional light bulb or repair…I last fixed the gas door which had broken off by using rare earth magnets glued to the door and washers glued to the gas port to attract the magnets. Worked well! Have made functional changes to the RV to accommodate us getting older. Still very happy with it at the 10 year mark!
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Hey ice cool cream man;
I purchased my 2015 Diesel Pro-master 2500 in Salem Oregon in march 2016. and had it converted into a ice cream Rig for street vending and/or events? I have been Happy with it. Having lots of room to work from inside as I am close to 6'2" tall so the Headroom is adequate for me? The Brakes did squeal some at first but when I hit 8000+ miles it stopped the annoying squeal .and I might mention sometimes when going up a steep hills it's a little gutless but I did not buy this to be a sports car? However I am carrying a Heavy cold plate freezer about which weighs about 800 #lbs plus a lot of ice cream to haul around so considering that I am carrying that kind of weight it has performed just fine! I have now only 22000 miles on it; and drive out to the Beach sometimes where it has done just fine? the Diesel mileage is usually between 22-25 miles per gallon but I've seen it hover just under 30 mpg so you see I've really had no major complaints to speak of? I love my van.
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2 years of personal ownership
Using the vehicle for small business. Driving conditions very moderate and conservative. Climate area of extreme heat and mild winters. Vehicle functions well so far. Doing an average mileage of 8000 per year. So far no major issues. Drove the vehicle cross country from east coast to west coast with fully loaded cargo. Cargo is mostly light weight but once in a while vehicle load with full capacity 2 pallets weighing 2800 pounds and the vehicle pulls it like a champion. RPM ranging from 2.5 and up to 3.8 on higher angle slopes. Overall trip read a surprisingly 18.8 MPG with an average speed of 66 MPH. It feels heavy and stable on the road like a mini truck. Overall pretty satisfied with the handling and cargo area. Cons: steering wheel has a slight uncomfortable angle and could have been made with more adjustable options and better hand grip (personal preference). Some of the controls could have been closer to the driver. Interior and exterior plastic cover looks cheap and I am worried it would fall apart as soon as the warranty expires. The body of the vehicle also makes an impression of paper thin. Driving the vehicle on a manual mode do actually make a significant difference in RPM and has a potential to save money on gas. Manual drive shift is inaccurate - an attempt to pull low gear at an elevated slope and automatic shifting went into gear regardless of manual intervention. I have a history driving multiple Dodge vehicles and they all start to fail as soon as warranty expires or sooner like a ticking time bomb. Pros: relatively quiet, pretty comfortable seating stable on the road, sharp turns are a plus, and storage space is maximized to the highest potential. As for accessories I decided to purchase a motorcycle garage rubber mat and cut it to size for bedding. It works great, cheap, and protects the floor from scratches. Planning to cover the walls also at some point to avoid scratching the interior paint.
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In the shop every other month .
The traction control makes driving this vehicle in the snow impossible even on level ground in a forward direction although in reverse traction is acceptable . The computer is as friendly as HAL in 2001 space Odyssey which is to say it is the enemy and it apparently views me the same . Headlights are ridiculously hard to change , takes about an hour for two and they only last a little over a month .
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Towed e times first 10,000 miles ,Dealer no help ,
Looks like this one is a lemon,third dealer found faulty wiring, several times key locked in ,no start function .after research online found these to be common problems. Tire wear about 20,000 miles on mountain road. Transmission downshift on grade which will add wear to the plates shortening the life of transmission. Parts hard to find or repair since engine is cramped in. I like the space for hauling and not crawling on my knees in the back of a pickup ,but we are 250 miles from a Dealer and van sat for 3 weeks on one visit,didn't fix. Call Chrysler Corp to start lemon law.
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Replaced entire fleet
We were asked to demo a Promaster when they first came out. We fell in love with it. Going from rear wheel drive to front wheel drive is amazing in the winter. We own 5 Promasters. I think the only problem we've really had is replacing headlights.
Garbage.
I'm amazed at the 5 star reviews. Even without the constant problems, there are too many design flaws with this van. This one is set up for electrical work, and at 50k miles has had transmission problems, radiator replaced, headlight assembly replaced, the heater intermittently fails, constant coolant smell in the cab that no one can figure out, bad door latches, and gets horrible gas mileage. FWD is great in the snow and allows for a low load floor, but the downsides outweigh this. When loaded down, this thing spins the tires no matter how gentle you are, partially due to the all or nothing transmission. Trying to accelerate smoothly only results in slamming downshifts and the engine screaming. It also hates to reverse uphill, somehow being both gutless and uncontrollably surging. Seating position and visibility are one of the few things I like about the van. Controls in general are not well designed, and the touch screen sucks. As some have pointed out, the windows don't roll all the way down. Why? If I had purchased this, I'd sell it at a loss. Not worth it. As it is, my company runs its vehicles into the ground, so I'm stuck with it for awhile. Luckily, that probably won't be as long as most work vans, as I'm sure it won't make it to 100k without equaling its purchase price in repair costs.
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2015 pro master piece of garbage
2015 pro master piece of garbage had my van for five years and have replaced part of the motor transmission radiator three times radiator fan two times handles mirrors radio the back door hinge has broken two struts multiple brake jobs I can’t count the number of times I replace the headlights dealer always tells me the same thing these are normal problems for this van No problems with my Chevy compared to this van
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better than my Sprinter
85000 and just small issues a few recalls at 80000 on my sprinter and I was at 3500 in repairs and much much lost time for warranty repairs overall I would buy again
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Hey ice cream man;
I purchased my 2015 Diesel pro-master 2500 in march 2016. It had 89 miles on it only and I was told it was a Demo?I I had it colorfully wrapped, had custom windows installed and bought a 7' cold-plate freezer and installed; plus a music system and ventured out into the neighborhoods situated thru the county where I also live! This van has served me well as in my business as an ice cream van. most of my business is stop n go and this van has held up well, It has now after 4 years has just turned over 27000 miles? I maintain normal maintenance and no problems? the only negative I can find is the radio which I never use keeps coming on by itself which is annoying? Other than that I also do wish I had bought one with a captains chair as I'm in and out of the drivers chair all day constantly to wait on my customers and a captains chair would be more handy? so overall I leave here 5 stars *****! 'Thank you'
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Great Vehicles
The vehicle I bought was great, love this Van.
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RUN FOR THE HILLS
Bought a 15’ with 60K miles Now has 125K miles; here is the list of repairs I’ve done: Engine rebuilt at 90K (just made it under warranty by 3 months because its a 15’. Would have been $7K to fix *Dodge went and lowered the powertrain warranty after 2015 to 60K on these (should be a red flag) Transmission rebuilt at 125K (not under warranty; $6K to fix) Oil Pump Code at 125K (not sure if its the sensor or pump itself anywhere from $500-$2,500 repair depending) Radiator cooling fan replaced at 90K ($1.5K to fix) Engine is still loud and sounds like a diesel. Engine still rattles and shakes (also smells like antifreeze for some reason) Running over bumps the steering wheel/front end shakes, vibrates and wobbles after replacing struts, mounts, shocks, tie rods, shafts and column ($3K+ to solve nothing) Headlight bulbs blow out constantly because condensation gets behind the lenses shorting them out (go with cheap aftermarket bulbs, used to use OEM but either way you will replace them every 2,000 miles so mine as well save some money to put towards more repairs) Cheap plastic interior and rear door hinges are garbage - basically useless. Uncomfortable hard seats. Couldn’t be bothered to give the passenger seat an armrest. Radio catches (3) stations if you happen to park right outside the broadcasting studio. Door cables snap constantly. Keep in mind I maintain this truck and don’t beat on it. Good luck getting an inspection sticker. In the shop 2 weeks out of every month, then throws another costly code a week later. Body design is great; scrap the rest of it. Switching back to Chevy Express. I’d rather stoop over in a Chevy then stand up in a Promaster. Transits are no better. Buddy of mine replaced his transmission at 40K miles. Will not be refinancing my house to maintain this van. Hopefully the next owner is happy because I’ve already done every expensive repair that could go wrong - I think. RUN FOR THE HILLS 🏃♂️🏃🏃♀️ Ram Promaster
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Ram rod
Same problems as everybody else I have 200,000 miles on it now it is a diesel Beautiful van to drive easiest thing to park will park in the length of itself Front wheel drive confidence in the rain no problem in the snow . Reliability issues major issue you never know what’s going to go next . very few people will touch the diesels dealerships will rob you . Pretend you need a specialist to work on it it’s so much different than anything maybe because Fiat engine . Dodge dealers get it mixed up with Ferrari😂😂😂 dollar to cost of repairs .
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