Used 2023 Ram 3500 Consumer Reviews
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We have a limited number of reviews for the 2023 3500, so we've included reviews for other years of the 3500 since its last redesign.
Do not buy this vehicle!!
MG, 07/12/2023
2022 Ram 3500 Tradesman 4dr Crew Cab LB (6.4L 8cyl 8A)
10 of 10 people found this review helpful
Just purchased and only have 3800 miles. It is a +$75,000 truck and failed in the first couple months while on a trip 800 miles from home. The transmission failed. I have learned Ram knows they have a quality issue and have releases a service bulletin for my issue. I went to the nearest dealer that is a small dealer as the vehicle is can’t be driven. The dealer told me they couldn’t look at the vehicle for a couple weeks. Tried to get the vehicle towed to another bigger dealer but Adam said they would charge me $1,000. Every call to the Ram service line is to a person in India. If you ask for a supervisor they either say they are not available or hang up. I am literally stuck as a single dad with 4 kids in the mountains of Colorado and can’t get Ram to even answer a basic question like how I can get a rental car. By God’s grace I have the funds to put my family up and fly us home because no one can tell me when my truck can be fixed. My heart breaks for anyone that had had this problem and does not have financial security. All I can say is don’t buy Ram. A Ford may cost more but I promise you they won’t leave you stuck on the side of the road for their known defect.
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Second Thoughts
Denise Watkins, 10/07/2020
2020 Ram 3500 Tradesman 4dr Crew Cab LB (6.4L 8cyl 8A)
26 of 30 people found this review helpful
Let me start off by saying, I’m a die hard mopar fan. I’ve owned three different Durango’s, three different Chargers, and two different HD Ram trucks. With that being said, I have spent a ton of time at the dealership with issues that I have never had to deal with in other brands. Good and bad, I’m over the same old issues with FCA products. I’ve been in my 2020 Ram 3500 Tradesmen now for about three months. Just a few issues so far, drive side headlight holding water, rear drivers side rear shock leaking fluid, front brakes squeaking at all speeds, front hood shaking at interstate speeds and as low as 60 mph. Rear auto leveling air suspension not working properly. Drivers side seat to high, they could at least put manual adjustable seats in a vehicle priced above 65k. Now, the last thing to let you know. The chrome hubcaps on the front wheel make a clicking noise and will drive you crazy if your window is down. Now on to the plus items and the good. The power of the 410 hp and torque is beyond any other vehicle in this market. Ram has done a great job on the design and look of the new Ram. Upgrading the tires from Firestone to Nexen was a great idea. The layout of the dash and options are above standard but have room for improvement at this price point. But overall this is a great vehicle and I’m being a little light on the star rating.
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2023 Ram 3500 for sale near you
3 of 30 listings
- Tradesman Regular CabMSRP: $77,41519 mi away
- Tradesman Regular CabMSRP: $77,41519 mi away
- Tradesman Diesel Regular CabMSRP: $74,06019 mi away
See all 30 listings
This truck is not heavy duty. Worst truck owned
Tony B, 11/21/2023
2020 Ram 3500 Limited 4dr Crew Cab SB (6.4L 8cyl 8A)
6 of 6 people found this review helpful
I purchased my 2020 Ram 3500 Limited in 2021 with 24K miles on it. The first issues that reared their ugly head was front end issues causing me to wear tires quickly. By 48K miles i was on my second set of tires! Then we had a recall on the wheel studs which was scary considering that this truck is used in a commercial capacity. Right behind that, we had an issue with the transmission dipstick falling out of the tube and transmission fluid loss, to which Rams solution was to use a new dipstick with a locking mechanism to prevent the dipstick from falling out. The problem was that the dip stick was too short, therefore one would not be able to check the fluid level of their transmission. Shortly after the transmission dipstick debacle, the DEF system failed at 95K miles. I called the dealer to inquire about rectifying it, and other than the $4500 cost to fix, the part was on back order with no estimated timeframe. Considering that I was in Florida at the time in a commercial capacity, (i reside in Texas) I ended up deleting the system since that was the only way to get me back on the road in a timely manner. Then at 130K miles, my fuel pump and transmission both went out. The pump was covered under recall, but the transmission was not. The transmission was replaced for $6500 and then one week later it failed again, leaving me stranded. It was fixed again along with the fuel pump only for the engine to now fail at 212K miles spewing oil on the road and God knows where else. The engine failed in Colorado leaving me stranded for hours, scrambling to find a tow truck and eventually a rental so that I can get back home. This vehicle was meticulously maintained by the dealer and by myself, and based on Rams claims, this is a heavy duty truck yet it behaves as if its a POS. I am not sure why the engine failed as no indicators came on in the dash and the oil level along with everything else was good at Pre Trip Inspection, but the dealer in Pueblo Colorado is sure taking their time to advise me. Ram corporate has been non responsive. For the cost of these vehicles at $80K+, one would expect more longevity, better parts and overall excellent customer service. These issues have managed to erode my confidence in the Mopar brand, therefore, I will never purchase another Mopar branded product. Please note that these are only the major issues that impacted my business. We wont get into the rattling headliner, the tailgate latch malfunctions, Uconnect system issues, failing headlights and oil burning issues. My turck was equipped with the Cummins diesel and 68RFE transmission.
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Radio Frustration
Clinton, 12/22/2022
2022 Ram 3500 Tradesman 4dr Crew Cab 4WD LB (6.4L 8cyl 8A)
9 of 10 people found this review helpful
Love the truck: Hate the radio: Zero customer service. I have owned this truck for just over one year. It has been in the shop four times (1 - 4 days each time) due to the radio will not hold the preset stations. Constant pain in the ... to reset the stations. Ram's continuous message: The next software update will correct the issue. There have been several software updates with zero resolution. The last conversation with Ram Customer Service: "The engineers are working hard on the fix and I'll have to wait for a software update." Apparently Ram needs new engineers if they can't fix a radio. Can't trust Ram to fix a radio, what if it's something serious? Reckon it's time to sell and get a different brand with this type of customer support. My trim was not available as a selection: Tradesman 4 DR, 4 WD, Dually. 4 Jan 2023 Update: I've been dealing with this issue for 16 months...16 months. Been in conversation with Ram UConnect and "Ram Cares" for the past week. Not a good experience to say this least. During the first conversation I was told the needed update would be out Mar 2023. This week; they don't know when it will be out but...but... I was offered a free oil change and tire rotation! What nerve. I asked them if they could just fix the radio. To which the answer was: "No."
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Brand New 2020 Ram 3500 Laramie Longhorn
C.M., 07/13/2021
2020 Ram 3500 Longhorn 4dr Crew Cab LB (6.4L 8cyl 8A)
5 of 5 people found this review helpful
Was super excited to by this truck in December of 2020!! Had all the bells and whistles! In February, I started taking it around the country for work. The first issue was the power steering going out. It took Dodge several weeks to get the part delivered to where I was. Then a month or so later, I was crossing over Mt. Hood and when I got to the bottom of the mountain, the transfer case decided not to work anymore. We used Onstar and they had to tow my truck to the nearest dealership and my 40ft trailer to the nearest truck stop. Once they confirmed that I was in fact the transfer case, I was informed that it would take 2 weeks for the part to come in. On top of the 2 weeks, the rep for FCA wasn't very transparent about everything and lacked in communication skills. Two weeks turned into 4 weeks. For 4 weeks I was stranded in Oregon, not able to work. For 4 weeks I had to stay in a hotel. There was nothing FCA ( warranty) could do until the part came in and the "file was closed". Luckily I was prepared for such a large inconvenience. I was reimbursed for hotel stay and they paid for the rental. But there was no replacing my income for 4 weeks....... and these last few days, I've gotten the coolant low light on the dash. I kept having to top off the coolant level only to have it start overheating. Brought it to the dealership. They said it was "just ta bad coolant cap". Charged me a $140.00 diagnostic fee only to leave and drive a few miles for the coolant light to come back on.... So, of course, I turned right around to take it back. I'm just disappointed because I speak so highly of the truck and this brand.The first truck I purchased a few years ago was a 2014 Ram 3500 Laramie and had a bad experience with it. Whatever you do, don't let the pretty interior or all the features distract you. I'm not buying anymore Ram vehicles. These trucks aren't consistent! My business solely depends on the condition of my truck and I'm tired of loosing money
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