Used 2019 Mercedes-Benz GLC-Class Consumer Reviews
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brake Rotor break at 18000 miles in 2 years
Amy Yuen, 07/12/2021
2019 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
11 of 12 people found this review helpful
Bought this at 2019, BRAND NEW. drove 18000 miles, had noise on my brake. bring back to dealer which is the Rotor broken but the brake and pad (original) still in good condition. Ask for $1000+ to change. Dealer told me the Rotor is damages by rocks. Can you believed that we depend our life on the brake which can damages by a ROCK? Typically, Brake Rotors can last 30000 miles to 70000 miles. Call Mercedes Company, BUT they responded it is a normal wear and tear. 18000 miles? they said they will follow up the dealer to find what is going wrong. unfortunately, when i pick up my car, no one called. As a Big brand name car, can you believed customer service like this! I believed that is a manufacture DEFECT which they need to take a serious and response for the repair. What brand of car the Rotor is that soft ? 18000 miles is low for a Rotor.
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Beware of Multimedia "Upgrade"
rmw, 06/05/2019
updated 12/05/2019
2019 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
19 of 22 people found this review helpful
New 2019 GLC 300 W4. On the MBUSA website, I used the "build" function to configure the car I wanted, and felt I had been successful when I bought it. One of the options was the addition of Apple Carplay/Android Auto, for about $250. The upgraded option, Multimedia System with Nav, ($2200) deselected the ACP/AA option. Nowhere in selecting this option was there information that if you chose the Multimedia option, you could not upgrade, retrofit, or otherwise by any means get Apple Carplay/Android Auto. I naively thought choosing the more expensive option would get me built in navigation, and the other features, as well as ACP/AA. Not so! I have dealt with Mercedes-Benz customer service, and bottom line is that this modern smartphone integration is just not available if you choose the Multimedia System option. I am exceedingly disappointed about this decision by Mercedes-Benz 12/5/2019. Approximately 6 months of ownership, about 8,000 miles. The lack of Apple Carplay/Android Auto is still frustrating. Also, the Mercedes Me Connect app for smartphone is cumbersome. I like remote start in the Winter especially. If the car is in my garage, to start it, I start the app, then press and hold the lock button, wait until that function is carried out (maybe 20-30 seconds), then press and hold the start button, then enter a 4 digit PIN, then wait another 30 seconds until it starts. Then I get two text messages, one informing me the car was locked, the other informing me the car was started. I also get two email informing me of the same things. Also, I found the options packages confusing, and difficult to navigate. I have I thought all the safety and convenience packages, yet ended up without front and rear proximity detectors/alerts. I think they were part of the parking assist package which allows the car to parallel park itself, but no mention of the proximity detectors. MB just needs to list options separately, or list them more clearly within the various packages.
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Very nice
Don S, 09/27/2019
updated 04/06/2020
2019 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
12 of 14 people found this review helpful
I was driving a 2007 Kia Sorento, 220,000 miles and still running very good. When I retired in May I decided to treat myself to a nice retirement gift. I shopped and test drove BMW X3, Audi Q5, Volvo XC 60, Acura RDX, Cadillac XT5. They were all nice. Especially the Audi and BMW. But when I got in the Mercedes I fell in love with the interior. And after driving the GLC my mind was pretty much made up. I thought with only 241 horsepower it might not be enough,but I was wrong. Gretchen will get up and go. Yeah her name is Gretchen, and she’ll run like a scared rabbit. I think the ride quality is on par with the BMW and Audi. Oh ,by the wayk I also drove the Jaguar F-Pace it drove really nice, but the interior did not appeal to me, it looked a little cheap. All said, I love Gretchen. The downside is learning the infotainment center . It takes a minute to grasp. And I’m not a fan of run flat tires. So far I love Gretchen.
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Boring, underpowered, I made a mistake
Disappointed in PA, 07/14/2020
2019 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
7 of 8 people found this review helpful
Made a bad mistake trading in my Audi 2014 TDI with 122k for this car. Its painfully slow off the line regardless of what the 0-60 says. Infotainment looks great but radio controls are way too complicated. I also have an XC90 and Volvo's system despite being blasted by critics is much easier to use than this. I will bite the bullet and take a loss in a year or so and upgrade to the new Audi Q5 e. Should have never bought this
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RUN !!!
Love2drive , 10/23/2021
2019 Mercedes-Benz GLC-Class GLC 350e 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric hybrid 7A)
6 of 7 people found this review helpful
I leased this vehicle , what a NIGHTMARE. It was under warranty but that hardly makes a difference when you a waiting for Tow Truck at night on side of Freeway. engine light brake light parking light comes on randomly ans dealers can’t find any resolve , spent 10 days at dealer and 2 weeks later … rinse lather repeat…. check the forman’s for confirmation of these problems for other unlucky buyers . Gas hog GLC are ok but stay away fron the HYBRID!
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