Used 2014 Mazda CX-9 Consumer Reviews
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Excellent 7 seat SUV
After a lot of research we decided to get the 2014 CX-9 Touring AWD with the Tech Package to replace our aging minivan. Some of the other vehicles we test drove were the Dodge Durango and Honda Pilot. The CX-9 had the best combination of interior space, looks, features, car-like driving experience and value for money. After a month of driving around we have been really satisfied with the vehicle. The vehicle is easy to drive and park which is unusual considering its large size. The Touring w/tech package offers a lot of near luxury features(Navigation, Moonroof, heated seats, leather, Bose speaker) but still keeps the sticker price reasonable for a large SUV. 3 yr Update: We liked the vehicle and we did a lease buyout. Now we have put in 44000 miles and the vehicle still looks and drives good. 3 years of midwestern potholes and rough roads have induced a few minor rattles in the cabin but overall the interior and exterior have held up well. Gas mileage has remained steady around 17-18 mpg in mixed driving and 21-22 on long roadtrips. Other than oil changes and tire rotation every 7500 miles no other service required. Key fob battery had to be replaced after 2.5 years. We are very satisfied with the vehicle.
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Technology incompetent
The SUV is very comfortable, quiet, stylish and spacious. It's fun to ride even on long trips. Love the look & feel. CONS: Fuel economy - it doesn't give the listed fuel economy; couple of mpg less. Bluetooth - if I had my phone on before starting the SUV, it will transfer the phone call, but will cut in & out. USB/iPAD - always starts in the first song - doesn't go back to the song that you were listening to before. Hate the GPS.
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- Grand Touring 4dr SUVMSRP: $12,7771,421 mi away
- Grand Touring 4dr SUVMSRP: $9,9911,422 mi away
- Touring 4dr SUVMSRP: $7,9911,422 mi away
The makings of greatness
Overall I rate the vehicle very well. With a few tweaks this could be the perfect vehicle for families with 3+ kids. It has tons of cargo space for three active boys and all their gear. The three rows are spacious and even my oldest likes to ride in the back and has plenty of space. It is a very sharp looking crossover with a European style that I find very appealing. The interior is sporty and has nice finishing touches and it drives and parks like a much smaller car. It's nice not to have to drive a massive 9 passenger tank to fit the family and gear. However, the vehicle has a couple of quirks that I would like to see fixed if were to purchase a newer model in the future; wind noise around the side window frames is quite loud, transmission leakage, fuel economy is sub-par and equal to my full size pick-up, the tech is really sub-par and glitchy bluetooth interactions with phones and devices, and the head rest on the third row seats prevent the seats from folding flat without moving the second row forward a bit until they drop into place (this makes it a two-man-job or walking around the vehicle). As I said before, I really like it. I just want to see a few updates that would make it great for most families.
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A Great Vehicle, Except for the Mileage
I'm in the final couple of months of my 39 month lease. My CX-9 has been absolutely flawless in comfort, interior cargo space, handling and mechanicals. The only thing I can't live with anymore is the mileage. My average has never risen above 18.3 MPG in three years, at least according to the dash readout. I had expected better, but that is my only disappointment.
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Water pump failure is a major issue
Purchased a used 2014 model year with 100k miles. Less than a year and 4K miles later, the car failed while driving with loss of steering power. Did some research and learned that this is due to water pump failure and that this is ranked #1 issue with this car. Apparently there is a class action lawsuit against Mazda on this very issue. The water pump is located in a difficult place so a local Mazda dealer quoted $2,300 for the replacement. The car itself is very nice, but I felt compelled to write this review based on my experience, so that hopefully others won’t go through what I went through. Losing power and steering while driving was very scary. If you are going to get it used, highly recommend you get an extended warranty. However, looking back, if I had known a possibility of a car losing power and steering while driving, I would not have purchase it even with an extended warranty. Serious accident could have occurred, such as veering and hitting an oncoming car. Trying to steer without power is extremely difficult.
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