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Used 2018 Mazda CX-5 Consumer Reviews

4.4 out of 5 stars
109 reviews

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5 out of 5 stars

Biggest bag for your buck, (Apples for Apples)

Mark Fiore, 02/11/2018
2018 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
45 of 54 people found this review helpful

I have been doing research for the last 4 months. I have looked at everything from new to certified used. My price limit was 35,000. I never thought I would ever look at Mazada but once I saw what was included for SAFETY fearures I was shocked. I had to look at what this was. For what was included for the money nothing came close. You can spent over 50K on a compact SUV and still you will not have features that this vechicle has. Compare apples to apples and don't be stuck what other people say or because it's a Honda it must be good. I traded in a Honda CRV and the new CRV was 5k more than what I got. Remember (Apples for Apples) The BMW was way out of sight and the Audi did not even come close. I have had this for over two weeks and my wife and I are thrilled. Everytime I get into the vechicle I'm amazed at what new technology that this has. Mazada has stepped up there game to become competitive in this market. It handles like a sport car and the ride compfort is amazing. The new Mazada CX7 is coming and the CX9 is also outstanding. Before you spend your hard earn money make sure you do your our evulation and see what you get for your money. THE BIGGEST BAG FOR YOUR BUCK. It's worth a look. Safety for you and your family. Good luck and have fun!!!!!!!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

CX-5 is alive!

Jerry, 04/30/2018
2018 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
11 of 12 people found this review helpful

It's no speed demon but it's not meant to be. Has quite a bit of safety tech for the money. Should have a CD player but not available on 2018. Bose Sound system is awesome and road noise is low.

Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
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4 out of 5 stars

Style and performance with a few concerns

AdamR, 01/16/2019
updated 01/21/2020
2018 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
15 of 17 people found this review helpful

By far the CX-5 is the most stylish and performance-minded SUV within its price bracket. It is supremely comfortable to ride in, offers great support on longer rides and feels "connected" with the road. I don't think you could go wrong with purchasing this vehicle. That being said... here are some concerns... #1. The key fob buttons are easily pressed. Often I've found, hours later, that my rear liftgate had gone up or the vehicle had unlocked itself due to the buttons being pressed accidentally in my pocket. #2. The built-in "infotainment" system feels like a cell phone + a standalone GPS unit from 2004. The UI is ugly to look at, options are buried in menus, the system is unresponsive, and navigation is poor. Navigation does not take into account real-time traffic (so it may route its user through the biggest traffic jam because it's the mathematically shortest route). It's also very difficult to search for a place without entering the country, state, city, zip code, street, and address number. It must not get regular updates; most businesses that have opened in the last couple years do not appear in its listings. In addition, the small circular screen behind the steering wheel crams too much info into one page. #3. The high-gloss plastic around the shifter, on the door armrests, and on the exterior of the vehicle is easily scratched. Even soft dusting cloths leave scratches. #4. The center console armrest and the door armrests do not line up with each other. It can be awkward to rest both arms at different heights and angles. #5. The heater in my vehicle does not throw heat into the cabin until the engine is at just about at standard temperature (210F). #6. The adaptive cruise control is a little touchy - it cannot predict when vehicles ahead are entering or leaving the lane, so it does not react until the vehicle is squarely in sight or out of sight. Therefore I cannot use it in dense traffic. #7 The speedometer, tachometer, and auxiliary readout screen may be partially blocked by the frame of the steering wheel depending on the combination of driver's seat height and steering wheel location. For me, I cannot read the tops of the readouts without adjusting my position.

Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

Review after owning for a year...

Joel, 06/26/2019
2018 Mazda CX-5 Sport 4dr SUV (2.5L 4cyl 6A)
6 of 6 people found this review helpful

I have owned my 2018 CX-5 Sport base model in Blue for over a year now and previous to this I had a 2015 Mazda 3 hatchback which I traded in. I am going to start with the things that I like about the car: (1) I love the way it handles and feels, I think it is very fun to drive and drives similar to my previous vehicle which I thought was pretty cool for a car of this size. (2) I love the interior of the car, it looks a lot more like a luxury car and the cloth seats are definitely more comfortable than the leather ones. The interior is also a lot more quiet than my previous car and driving at high speeds feels very solid. (3) I love the styling and color of the exterior of the car. It looks very sharp, sporty and luxurious, I have the Eternal Blue Mica which is very nice and the paint has a nice crystal shine to it when the car is clean. (4) Probably my favorite thing about this vehicle is the gas mileage, right now I do 60% driving in the city and I am averaging 25.7mpg which I think is great for a vehicle this size (I was averaging 30.9 in my hatchback). Now to the things I don't like about the car: (1) Interior seating space is one complaint that I have, there is plenty of space in the driver/front passenger side of the car but the back seats are a little bit cramped. I put my 3 yr old nice in her car seat behind my seat, and she is able to touch my seat with her little feet (I stand at 5'11") so I usually have to move my seat out of my driving position so that she can be more comfortable. (2) The infotainment system is very easy to use but it doesn't come standard with android auto/apple car play which is about a $500 update. I usually listen to Pandora radio and the Bluetooth will sometimes disconnect and won't read my phone for some reason (it has happened with both my iPhone and android phones). Also pairing my phone to the car can sometimes be a pain because once you start the car the system takes a bit of time to load and you have to a several step process which can be annoying. I drove a 2017 Elantra and it connected to my phone with the press of a button super easy and fast. (3) The thing that I hate the most about this car and my previous one is the paint quality. The paint chips and scratches so easily with almost anything. After owning the car for a year, there are minor chips and scratches all over the hood and the side of the car which is very annoying. My previous car had the same issue with the quality of the paint. My brother owns a 2000 Chevy impala and the paint on that vehicle looks almost brand new even though the car is almost 20 yrs old. Mazda needs to step up their game with their paint otherwise I would have given the car a 5+ review.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

2018 CX-5: it’s all about perspective

New CX-5 owner, 01/10/2019
updated 07/18/2019
2018 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
6 of 6 people found this review helpful

I recently purchased a 2018 CX-5 Grand Touring (premium package) to replace an aging 2011 Ford Escape. The CX-5 is a terrific little (5-passenger) SUV or CUV depending on how you define this sort of thing. Handling is crisp and there is no delay in the responsiveness between steering wheel and the road. Breaking is nice, even heavy braking does not result in the front end digging into the pavement, like my 4Runner always wanted to. The front seats are comfortable and very supportive, but every once in awhile I feel as if my backside is just a tad too big, got to get on the treadmill again. Interior is minimalistic but the quality of the materials are nice, reminds me of a c300 I once owned, except the seats are real leather in the CX-5. One thing that I was disappointed in is that the entertainment system did not have Apple CarPlay. My wife was unable to program the navigation system, as it just didn’t include an address for the dealer. CarPlay would have solved this issue. The CX-5 was built in April 2018, I purchased it on December 26, and on January 9, I paid another $399 to the dealer to have CarPlay retrofitted into the vehicle. I guess the 2019 comes with CarPlay. Good looking vehicle, handles terrific, good build quality and materials (carpet in the trunk). I like the heads up display, and the added safety features of the vehicle. It just misses on the entertainment system and is a bit pricey (got the Grand Touring Premium package). Update July 2019: The car has been a really reliable vehicle. Just turned over 4,000 miles and getting ready for the first oil change. No issues. Fit and finish are very good. Did recently read that there is a recall for a lifter issue, which is not good, but I have not had any issues with acceleration or engine noise.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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