Used 2018 Mazda CX-5 Consumer Reviews
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The good and the bad
Chaz, 03/22/2019
2018 Mazda CX-5 Sport 4dr SUV AWD (2.5L 4cyl 6A)
3 of 5 people found this review helpful
I bought the CX5 because of the great reviews on the ride of this vehicle. It didn't disappoint. The acceleration is great - there is no lag when you hit the gas, which is something other small crossovers lack. smooth ride. The gas mileage is great. However..... I HATE HATE HATE their "infotainment system". Instead of putting your buttons and knobs on the dash, they take up half the center console with this big, bulky knob that controls the settings, radio, nav, etc. There is also a knob for the volume on your radio. I cannot tell you how many times I have accidentally muted my radio by hitting that button. Because you have this huge dial in the center, the cup holders are pushed back to where you almost have to reach behind you to get your drink and the center consol storage is TINY. It's just not designed or thought out very well in my opinion. The dashboard is pretty much Empty and they put everything in the center consol, taking up space that could be used for storage, better placed cup holders, etc. Speaking of cup holders...... The two oddly placed ones in the center are the ONLY cup holders in the entire car. None in the back. Only those slanted "bottle" holders on the doors. There is no arm rest in the back seat..... Pretty much Nothing in the back seat except for the seat. The sport does not have auto lights or power seats, which came standard in my Tucson. I feel like you don't get very many features with the sport model. But the acceleration and gas mileage are way better than my Tucson was, so It's worth sacrificing some features inside. But.... For the love of God, get rid of that infotainment system. It's awful! Difficult to use and navigate. I read the same thing in sooo many reviews. Everyone hates it. Not sure why they don't listen to their customers and change it.
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Conflicted
Michelle, 01/29/2019
2018 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
4 of 8 people found this review helpful
The exterior look was great. Rear seating cramped. Interior colors and leather only came one way, no matter exterior color: disappointing. A lot of bells and whistles for the price. Sluggish acceleration and only adequate handling. Loved the safety features.
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2018 Mazda CX-5 for sale near you
3 of 65 listings
- Touring 4dr SUVMSRP: $14,72421 mi away
- Touring 4dr SUVMSRP: $16,49524 mi away
- Touring 4dr SUVMSRP: $14,99524 mi away
See all 65 listings
we go go and go
gary m jones, 09/09/2018
2018 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
3 of 7 people found this review helpful
car is a dream to drive
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After 3 weeks.
Don Ryerson, 06/15/2018
2018 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
4 of 10 people found this review helpful
Only had the car 3 weeks. The gps system takes lot of try to get it set up.
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Smooth Car Buying Experience!
Shakir Rahman, 09/15/2018
2018 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
6 of 16 people found this review helpful
My wife and I decided on it's time to buy a SUV, after researching for couple of months on all the brands and going to multiple dealerships we've narrowed our list down to 2018 Mazda CX-5. Then after talking to several Mazda dealerships all over Houston Area, Russell & Smith Mazda was the best in class. They offer great incentives at the dealership as far as maintenance is concerned, one of the top dealerships that offers extra value after you buy your vehicle. I actually talked to a lot of great sales rep at each dealership but something about Russel and Smith made us feel at ease. On August 28th, 2018, we decided to take the leap and Gilton Huggett was our primary contact and he's been outstanding every step of the way. Extremely knowledgeable and able to answer all our questions. This was the smoothest car buying experience we've ever had. Price was negotiated up front before we even came into the dealership, no hidden fees or hassle once at the dealership, really put us at ease. I kept waiting for a catch, but there was none. We were provided excellent customer service from both Gilton Huggett and Jad Jibin from the moment we walked in, we were explained everything and test drove the vehicle we were interested in. Then how the vehicle works after purchasing it. The CX-5 is phenomenal, i'm super satisfied with the purchase! Not only does it look amazing, the plethora of features and drive is unreal. Gilton answered all our questions and provided phenomenal customer service from the start to end. Even after buying the vehicle, Gilton was still answering all our questions and giving us tips and tricks. I love how the excellent customer service doesn't end with you leaving the door. Finance department was great, no hidden fees and catches. This was a super smooth car buying experience. I'm going to recommend Russell & Smith Mazda to all my friends and family. I'll definitely do business again with them that's for sure.
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