Used 2017 Lexus RX 350 Consumer Reviews
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Over committed, under delivered
Jim C, 11/13/2017
updated 11/21/2019
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
6 of 6 people found this review helpful
Have owned the RX350 for 2 years. Ride is smooth, handling is good, overall a decent car, but not great. Good thing there is a camera for backing up and car alert systems for cars in adjoining lanes as there are multiple blind spots. The additional packages are hokey. The hands free tail gate which is on almost every car has worked once, don't even try to use it any longer. When I did try to use it and I was out there waving my hand over the sensor, looking like an idiot and then need to open it conventionally. This wouldn't bother me except they charge $200 for this worthless option and it is packaged in most cars. Another such option is the heated steering wheel. Can't even tell it is on. Seat cooling is another under performer. Not much airflow, but the fans are extremely loud. Compared to my neighbors Ram truck, it is pitiful. The Navigation system which ties to your phone (Scout GP) is worthless. It can't decipher what you are asking. Neither my wife or I have had any luck with it trying business names, addresses, anything. Didn't even try the remote start via phone app, but it is disappointing that a car in this price range doesn't have a remote start standard. If the phone app did end up working, it t is free for one year, then $160 per year afterwards....Too expensive, ended up up putting in an aftermarket remote starter. When we picked the car up, they wasted too much time trying to sell add on packages and spent very little time explaining the features. Wasted time rebooting the entire car because the hands free tail gate wouldn't work. Overall, much less than the stellar buying experience Lexus advertises. Lexus obviously has a loyal base and as such is stingy with discounting, but I would suggest giving similar cars a better look. Over priced for what is delivered.
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Road Warrior! Still!!
Kipp Nave, 08/22/2017
updated 03/09/2020
2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
9 of 10 people found this review helpful
If there were ever proof that you get what you pay for, the Lexus RX350 is it. My wife and I just retired and wanted an "RV" (Retirement Vehicle) and we planned on a lot of time behind the wheel driving across America to work on checking off items on our bucket list. We traded in - reluctantly as it had been such a good vehicle - our 2010 RX350 that had just turned over 110K miles. While the 2010 had all of the bells and whistles of it's day, the technology had become a little dated. We opted for a 2017 RX350 premium package with the wide screen navigation. We brought it home and about one month later took off on a 3000 mile road trip up to Pennsylvania and Ohio from our home in San Antonio Texas. The RX performed beyond our expectations. The cruise control and radar/safety system worked well, but it takes some getting used to. (BTY, the safety package is standard on the RX, something BMW, Acura and other make you pay extra) The assistant was helpful in setting up addresses and voice commands were easy. I especially like just saying "I'm Hungry" and it lists all of the restaurants nearby. You pick a place to eat and the navigation system lays out the routing. Overall, I love this vehicle and would recommend it to anyone wanting an upscale SUV that seats 5. As it is only the wife and I, it fulfills all of our travel needs. UPDATE - March 2018 - We have made several trips to the Northeast and to Mississippi since we purchased this vehicle. It has performed wonderfully. We have become more familiar with the technology and it is very useful on the road. We are planning another trip once spring comes to the northeast. We want to take a trip out west sometime in the fall. One note, I was worried about the light color of leather getting dirty quickly or absorbing color from clothes - especially blue jeans. This has turned out not to be an issue after a little research on You Tube as I purchased a good leather cleaner and conditioner and it cleaned the seats right up.. Absolutely no problems with the RX - it rides smoothly and is very quiet. Looking forward to many more miles behind the wheel. I also want to say I receive excellent service and support from my Lexus dealer, North Park Lexus at the Dominion and the free car washes for life are a very nice perk!! UPDATE - JANUARY 2020 - We have relocated from Texas to Pennsylvania. 2019 was a transition year and we stayed with relatives while our new home was being built. During this time, the Utility part of SUV really was put to the test and our RX exceeded expectations. We hauled literally everything and anything in this vehicle and now have embarked on cleaning out my mother-in-laws house for sale as she is now living with us in our new home. The RX will again be put in service as a Utility vehicle. Our RX has never given us any trouble, however I wish I would have purchased the AWD version, but at the time of purchase, we didn't know we would be relocating to Pennsylvania - thank God it's been a very mild winter (or so the locals tell me). The only downside is the closest Lexas dealership to where I now live is a two hour drive, but I still get all service done a the dealership. Soon will have 50K miles on the clock and will be looking for some all season Michelin tires to replace the original tires which I have never been happy with - they are OK, just not Michelins.
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2017 Lexus RX 350 for sale near you
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A Bit Disappointed
Stephen Martin, 12/31/2016
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
17 of 21 people found this review helpful
I've been driving German cars for a number of years, so I'm definitely used to a different feel behind the wheel and I had different expectations when I leased the Lexus. The Lexus driver's seat does not fit my seat. I feel like I'm always sitting on the left side bolster. I don't like the way the car corners/handles; does not give me the feeling it's on rails. The throttle response is not acceptable to me. There are 8 forward gears and it seems like the car is always searching for the correct gear. This is particularly noticeable when on cruise control. I am continually lurching forward as the car shifts through the top gears, even on gradual and barely noticeable inclines; it's uncomfortable and annoying. When stepping on the gas the car hesitates, again, as though searching for the correct gear or as if asking me if I know what I'm doing. I believe the car is always trying to find the most economical performance and when I ask it to do something outside of its programmed economy matrix it talks back to me. I've used the radar cruise control only twice, because that's enough of that. I also find the technology to be too much for this old brain to assimilate. My learning curve has been challenging: I've had the car for a month and have yet to scratch the surface of, much less master, navigation commands, climate controls, even the radio, et al. I don't need or want this much incidental stuff. Perhaps I'll get used to the car over time. I hope so.
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Excessive noise and vibration
KenK, 01/04/2017
2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
22 of 28 people found this review helpful
Wish I had read all those posting on this matter before I purchase this car, go to club lexus website and read all about this problem. I just purchased this last week and realize this problem after the purchase. Can't believe Lexus is allowing this to pass QC.
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Beautiful Vehicle!
lleika, 01/28/2017
updated 06/05/2024
2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
15 of 19 people found this review helpful
If you are trading in, go to CarMax first and see what they would give you for your car. Know what you want to pay before you go to the dealership. This IS a pricey vehicle! The exterior of this car is amazing. I love the chiseled look of the entire vehicle. Took me a while to get used to the large front grill, but now I love it. Interior: The driver's seat could be a bit wider, to make it easier to enter-exit the vehicle. The center console is very high, almost like a table...makes it difficult to reach over to the passenger side or glove compartment to retrieve items. Overall: love the car! UPDATE: Six months later: Pretty much the same review. Do not regret my purchase. Driver's side entry - very easy to scuff the interior getting in and out - speaker in door is often scuffed getting out. Cruise control cannot be engaged unless the car is doing at least thirty. The speed limit in my development is 25 and about a 4 mile distance to get to my house, so would have been nice to set the CC to avoid speeding. Have to say the doors are very high and very heavy....this is probably a safety feature, but for a woman, does pose a bit of a problem: for example....going to the bank or drive-in windows at Walgreens or elsewhere, it is very hard to reach the pop-out tray to retrieve your prescriptions or to access the money capsule at the bank. This is not due to the height of the vehicle, but the height of the door, as I previously owned a Toyata Highlander, and never had these problems with the doors......have had this vehicle for 18 months now. Everything I have written previously remains the same. You will note that my mileage is low...only 5500 miles thus far...so this is my last and forever car. I feel very safe in it. Built like a tank! 2/2/2019 Update: Still my forever car! Have had both my shoulders replaced since my last update. Those very heavy doors have posed a problem. But now I keep a cane in the car and use the handle to pull the driver's door closed once I'm inside, and to pull down the seat belt, so I don't have to twist my arm to get to it. Perfect workaround! Because of my low mileage, when I went in for my second year checkup, they SAID they would have to do a 20,000 mile check-up. I did agree, but when I go back next time, will insist on the 10,000 mile check-up. Think I was totally up-sold on this. Otherwise, still my favorite life-time vehicle! 8/5/2020 - almost four years old now....still love the car...but three things happened this year - battery suddenly died in a parking lot - had to wait two hours for AAA, who jumped the car...drove to the dealership and had a new one installed. Was under warranty, so received a new battery. That part was great, but hate the fact that a battery can just suddenly die when you are out and about, and at the mercy and time inconvenience of solving the problem. And then two recalls...the latest TODAY....a problem with the front seat inside door handles, which could result in an inability to open the doors from the inside. Anyway....everything repaired now and all is good for the moment. Still love the car, but just a tiny bit leery of it now. ......have had this car five years now, and still happy with it. Thought it would be my last car, but now thinking about a new one. No major repair...just a battery replacement. Otherwise, just the regular maintenance visits. Highly recommend this vehicle. Update: 6/3/24 Well, My car is now 8 years old with 30,000 miles. Still, pretty low mileage for a car this old. Still looks nearly brand new..just a couple of microscopic scratches. Still runs like the first day I purchased it. They keep trying to get me to purchase a new vehicle at the dealership, however, a new vehicle would cost me at least another $10 thousand for a vehicle that has less options than my current car! I don't think so! I have test driven a new vehicle, and they have modernized it even more, but to what end? So many things on the car that I don't need or use. This is an excellent vehicle, and once you purchase one, I really don't see a need to upgrade. Love my car!
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