Used 2022 Kia Sorento Hybrid Consumer Reviews
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We have a limited number of reviews for the 2022 Sorento Hybrid, so we've included reviews for other years of the Sorento Hybrid since its last redesign.
Like The Car, But Be Warned
James S., 11/30/2022
2022 Kia Sorento Hybrid S 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
124 of 127 people found this review helpful
I had driven a Hyundai Sonata hybrid for many years and loved the car. My wife was the pleased owner of a Kia, so when I saw a 2022 Sorento hybrid become available at a relatively good price, I decided to make the switch from my Sonata. The Sorento hybrid is an impressive vehicle. Despite the reports from some owners of disappointing fuel economy, I have been getting 40 MPG. Amazingly enough, that is even better than the mileage my Sorento hybrid had afforded, despite the Sorento being a larger vehicle. The gas station trips will be few and far between. The Sorento is also equipped with numerous interesting technological features. There are even two levels of lane-assist driving. Not something that I have elected to use, but it might come in handy for those wishing to take a cat nap while driving. I am pleased with the ride quality, and the six passenger seating comes in handy with the grandkids (though I would have preferred seven passenger bench seating). Now for the caveat. On my fifth day of ownership, I repeatedly tried to start the car without success. The interior lights worked, but the car was otherwise as dead as a doornail. I wound up contacting the Kia road service that was part of the warranty, fearing wisely that the car might ultimately have to be towed all the way to a Kia dealership. After the usual two hour wait, a tow truck did arrive. The driver tried, also without success, to jump start the car, then tried to shift the car to neutral so that it could be towed in the normal fashion. That brings us to the first major issue. The car was designed with an unusual rotary shift dial on the center console. Without power, there is no way to shift the car to neutral. Normally, such a vehicle will also be equipped with a "shift lock release" somewhere on the console or dash to compensate for this and to allow an emergency shift to neutral. But as far as anyone can tell (and that includes the local Kia dealers and the national Kia road service personnel), this car lacks that feature. That is a very fundamental design problem. To return to the narrative, the first tow driver departed and informed me that he had called for a second truck to come out. Well, after waiting another two hours, that second driver appeared and simply went through the same futile motions. I was then promised a third truck that would be properly equipped to deal with the issue. That truck did not arrive until late the following morning. The driver had to employ a wheel lift and dollies to transport the car to the dealership. Needless to say, most tow trucks do not come equipped with these mechanisms. The bottom line is that it was almost 24 hours before the car was to get to the Kia service center. But that was just the start of the odyssey. The dealership was initially unable to figure out the source of the problem. They admitted that the hybrid was so new that they were not really familiar with the technology of the vehicle. They had to coordinate for several days with engineers at Kia central headquarters before diagnosing the issue as a defective starter button. So that should be quickly rectifiable, right? Wrong. I was told that it would take around 5 business days to get a new switch! That is a clear indication that certain essential parts for this car are not being stocked regionally. But even so, one would think that the equipment would be sent for overnight delivery as a simple courtesy for Kia customers. Well, apparently not. As it turned out, it took nine days for the item to arrive. In total, I was without the Sorento for a couple of days short of three weeks. The one saving grace is that after about a week without the vehicle, the dealership provided a rental car through Enterprise. Without that, I would have been beside myself. Was this untoward experience an extraordinary occurrence? Probably. As I mentioned, I am otherwise impressed with the vehicle. But potential buyers should at least be aware of the issues I encountered.
Almost perfect
Jay Bee, 06/22/2022
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
34 of 35 people found this review helpful
We purchased this vehicle just over a year ago, with the intent to enable long road trips with decent gas mileage. In the year we have owned our Sorento, it has delivered beyond expectations with regard to the driving experience. The seats are comfortable, the ergonomics conducive to long trips, and the technology is very useful. The adaptive cruise control is great at cutting fatigue, and the lane keep assist, lane follow assist and forward and reverse alerts work very well. We average 38 - 40 mpg, driving in hilly terrain in Southern California. Our ONLY complaint is (for us) a big one and may lead us to trade in the vehicle for another brand. Specifically, we repeatedly get a warning light reading "Refill Inverter Coolant" which is an alarming thing to see, and the placement of the light precludes use of most of the dash computer functionality. We have been to two separate dealers and they have both been unable to determine the cause of the light, nor have they been able to stop it from recurring. Both dealers indicated this "false warning light" is pretty common across Kia's hybrid lineup, but they had no idea how to rectify it. Several posts in owner forums indicate an over the air "fix" is scheduled, but is yet to happen (and the dealers are unaware of this "fix"). The latest incident was while traveling several hundred miles from home, through the Arizona desert. Pulling into the dealer with fingers crossed (hoping to NOT overheat something) we were again told the vehicle was fine and we could drive it the rest of the way home. If not for this alarming, recurring error message, I'd give this car a 5 star review. As it is, with today's hot used car market, we may well trade it in for a comparable Toyota product, a brand we have had great experience with over the years.
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2022 Kia Sorento Hybrid for sale near you
3 of 25 listings
- S 4dr SUVMSRP: $29,34175 mi away
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Gas saving replacement!
J. Anderson, 09/12/2022
2022 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
19 of 19 people found this review helpful
I have had this vehicle almost 1 year. Compared to the Sienna I traded in I get incredible gas mileage, just about double. This is the first car we bought that has some of the modern driver enhancements, lane keeping assist, automated cruise control, along with the rear cross vehicle alert and the back up camera. I wish it had a little more cargo capacity, but overall we rarely have more than 4 people, so we usually leave the third seat folded for trips to Costco. The acceleration is excellent, I don’t any fast 0 to 60 times but make no mistake, this vehicle is capable on the street and on the highway. Overall one of the best vehicles we have ever purchased.
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So far so good
Mark, 03/25/2021
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
31 of 33 people found this review helpful
Bought the Sorento after researching mid size SUV'S. Can't beat the price for the Kia warranty and the amenities that come with it. We got the hybrid and are more than happy with the mileage. My kids love the panoramic sunroof! With the 3rd row seats down (which they will be 99% of the time) there is plenty of cargo room and the rear seats have enough leg and head room for somebody over 6' tall. My only complaints at this time would be that the infotainment system has not been easy to connect my android phone to. Seems like I'm jumping thru a lot of hoops to get connected and navigate all of the screens. My other complaint would be the backup beeping. You cannot turn it down or off!! I understand the reasoning behind it, but think that it's unnecessary. My Dodge Durango is very quiet when it's running and doesn't need a backing beep so I don't buy the idea that an EV needs to make noise to warn people it's moving. And if it is necessary, why is the speaker in the grill, facing forward, and not in the rear bumper? We have only had it for two months now but so far, so good.
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2022 KIA Sorrento Hybrid EX
THE HYBRID GUY, 01/21/2022
2022 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
49 of 54 people found this review helpful
We are fascinated with the interiors and how the car exterior looks. Technology is paired with 2022. Ours have the sunroof and my wife loves it. The engine feels so much more powerful than the Mitsubishi Outlander 2018 PHEV we owned before. The major disappointment for us has been the mpg. It states 39 mpg city and 35 mpg highway and 37 mpg combined. Our combine has been about 28 mpg with 80% highway and 20% city. When we do 50/50 we may get around the 32 mpg combine. I was hoping to get at minimum 33 mpg given that the majority of my wife driving is highway and the vehicle advertisement states 35 mpg on highways. We are trying the smart setting to see if is better than Eco on the highways. If you drive mainly cities you may get up to 39 mpg. We paid about $48k out the door all included and traded of our 2018 car. MPG 3/5, exterior 5/5, interior 5/5, power 4/5.
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Faulty 10.2” infotainment system
Kia-kid, 01/06/2023
updated 02/16/2023
2022 Kia Sorento Hybrid S 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
8 of 8 people found this review helpful
After only owning the sorento hybrid 2022 for 4 months, the infotainment when down twice. First time happens on the second month of ownership, maps and navigation suddenly gone, can not access to them, took it back to the dealer and looks like they reinstalled the software. They told me if this happens again that I should do a soft reset where there is little pin next to the volume knob. Now during our Christmas trip, this happens again during driving conditions, it got crazy, it restarts by itself every minute without able to turn this off. Annoying, no navigation, radio or vehicle features settings. I contacted my kia dealer and had an appointment setup tomorrow, let’s see what happens this time. Overall, is a good vehicle but tech side needs improvement. During the check after two hours service technician told me that all infotainment needs to be replaced and they will order a new replacement without cost, which I told them that I seen in YouTube people with the same issues and one said that this will be fixed by updating the infotainment software. So, since no luck at the dealership and nothing to loose, I made the software update at home, took like 3 hours and today it’s two months later everything works fine.
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Trading Places
감사합니다, 02/18/2021
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
26 of 30 people found this review helpful
Roomy, tech-loaded, efficient, and safe. My first hybrid, but third Kia product. After having some (relatively) trouble-free products, I decided to try another one from Kia. So far, so good. I had to get used to a car that does not make any sound or vibrant but it has been good. For it's size, I get good fuel economy. The best (and sometimes worst) features are the car nannies. Even though I cut them off most of the time, when I use them, they work spectacularly well together. Think of it like Tesla Autopilot-lite. Adaptive cruise control, lane keep assist, active steering assist, and frontal collision mitigation pretty much drive for you!!
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Large luxury with 40mpg
Jeffrey Swayngim, 03/21/2021
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
21 of 24 people found this review helpful
This big SUV has everything a vehicle can (except ventilated seats). The seats are incredibly comfortable, the performance matches that of a V6, the cargo capacity it astronomically large, the technology is top notch, the driving assistance does all but stop for gas, and most importantly, the gas mileage is unbelievable. I’m getting 40mpg in the city with a large luxury SUV. I love the panoramic roof, and parking is a breeze with the back up camera and front and rear parking sensors. This car has every feature you can search for in a car that doesn’t cost $75k or more, is absolutely gorgeous, and it does all this with the best auto warranty in the industry.
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In love!!
Claudia Martinez , 06/18/2021
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
13 of 15 people found this review helpful
The first time with Kia and Hybrid, the best is the savings on fuel and not noise. Only complain the computer breaks after 1 week, due to some system wiring thing, this means my blind side is not working and the part still hasn't arrived yet. Other than that is a good car and the perfect size. For Kia is been a great improvement.
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Seeking hybrids with unfixable fault claiming it i
Bob Lessemun, 06/02/2022
2022 Kia Sorento Hybrid EX 4dr SUV AWD (1.6L 4cyl Turbo gas/electric hybrid 6A)
59 of 74 people found this review helpful
A 10 years warranty is worthless if the company fails to respond to complaints and issues. There is a known fault in the Kia Sorento hybrid concerning the warning light to refill the inverter coolant. There is no logical explanation as to why this warning light is lit and no means of fixing it according to the Kia Dealer who sold us the car. Trying to get an answer from customer care is akin to getting blood from a stone. after 22 attempts and requests at management level they failed to contact me. When I eventually spoke to the escalation team he told me to take it to another dealer and I did only to be told there was Noth8ng they can do either. Is it a software program or a safety issue. I have reported it to the National Road safety Agency. I await there actions. In the interim I await answers to written correspondence with both the Dealer and Kia. It seems when there is a problem one blames the other. Both are at fault in my book. I do say but for this issue we are delighted with the car. My tip before expecting a 10 year warranty read the reviews. I wish I did
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not bad at all
KiaLuvr, 04/08/2023
2022 Kia Sorento Hybrid EX 4dr SUV AWD (1.6L 4cyl Turbo gas/electric hybrid 6A)
5 of 5 people found this review helpful
I picked this up used, a 2022 with 23k miles on it. Everything on it worked. No 'low fluid' light. maybe previous owner had that resolved. It was EASY to hit 40mpg in city. I was even able to hit 59.6 in town in perfect conditions. This is the trim with the 17inch tires and it makes for a REALLY nice ride. Very quiet, very smooth. Absorbed bumps well. Not sure how the 19" wheels ride, probably similar. Not sure why some reviews mention a delayed take off from a stop. Mine takes off like a normal gas car. And even in Eco mode, it pulls from a stop light very well, puts me back in the seat. No hesitation. The gas engine kicking in to help is seamless. It accelerates nicely and shifts great. No problems with it at all. Even though I don't have the Prestige with it's thigh extender, the seat is quite comfortable. I am 6'1" with long legs and I have no problems. Visibility is very good compared to many other vehicles. LOTS of headroom, I think I could wear a cowboy hat if I wanted to. it cruises on the interstate nicely, controlled ride and quiet. 65 and below is VERY quiet, above 65 you begin to hear a bit of wind noise, but much quieter than Rav4 and CRV. Im not sure why the DRL is the way it is. Usually in KIA vehicles, the DRL is on when switch is set to Auto. (some of them even stay on when switch is set to off, depends on model). If you want DRL on you have to turn switch to parking light position, which turns on the rear lights as well. Unlike any other Kia or Hyundai which has the DRLs illuminated in Auto mode. Ive driven other vehicles and Kia really got the cruise control right. It will catch up to another vehicle and if the difference wasn't too much, it will gently slow down to match speed. If someone cuts in front of me it can get pretty violent with the brakes. I've learned to pause the cruise when someone cuts it, then turn it right back on. The system will then gradually back off until it reaches your preferred distance. Not too bad. And the looks! Man this suv looks good. It all looks good but the front end is a home run, really attractive vehicle and gets a lot of looks. My only cons are the back up beeper, the hollow sounding door handles that sound like a base model Forte, and......well i guess that's it.
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No DRL as advertised
Brandon , 07/19/2022
updated 01/20/2023
2022 Kia Sorento Hybrid EX 4dr SUV AWD (1.6L 4cyl Turbo gas/electric hybrid 6A)
26 of 35 people found this review helpful
I really enjoy the new style and performance is good. Kia.com clearly advertises DRL standard on all Sorento Hybrids, but mine doesn't have operational DRL. I went thru their escalation process where they admitted the website says it but declined to fix the issue. Really disappointed in KIA Love the Sorento outside of Bad Custoner Service from Kia America, Inc
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sweet ride
JMG, 01/03/2023
2021 Kia Sorento Hybrid S 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
4 of 4 people found this review helpful
Love this car! I had some issues with the computer system thinking my inverter coolant was low (it wasn't) but a software update fixed it. Other than that the car has been a joy to drive.
Great bang for your buck
A. Trotochaud, 07/28/2021
2021 Kia Sorento Hybrid S 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
11 of 14 people found this review helpful
First and foremost this has been a great vehicle and even though I am writing this after only driving less than 2000 miles I thought I would give my first impressions. The handling and acceleration are impressive for a vehicle of this size when in "sport" mode and the mileage is "wowing" those that I talk with averaging around 40 mpg. There are so many convenience and safety features that come with the "S" trim that I purchased such as heated front seats and remote start. I know what you are thinking, "What's missing?" My wife will tell you that she wishes the front seats were a little more "plush" and that the passenger seat had more adjustments but I did reminder her that to get that you would be looking at much more expensive brands/models of vehicles. This is replacing my 2008 Kia Sedona and one thing I noticed is that the amount of storage room is less but the hybrid drivetrain has more than doubled my fuel economy yet I still have seating for six so it is something that I will learn to live with. The only feature that I wish it had was active cruise control but I realize I could have moved up the trim-line for that feature and did not feel the cost was worth it. Overall I am very happy with the vehicle. I plan on driving it for many years to come and if gas prices continue to rise I feel that the Hybrid will continue to pay off in the long run.
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Too many unfixed issues
Russ, 07/25/2022
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
5 of 6 people found this review helpful
As mentioned in another review, there is the constant "refill inverter fluid" issue. Also having "Check hybrid system. Stop Car", and being told nothing it wrong with the car. It seems heat, like here in Florida, tends to be an issue. Have also read cold causes issues. So if you live somewhere temperate year round then you should be fine. Also annoying that the Android Auto has trouble connecting to phones when they're on the wireless cell phone charger. Works much better if the phone sits in the cupholder.
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Young66
Young66, 08/29/2022
2021 Kia Sorento Hybrid S 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
3 of 3 people found this review helpful
"Refill Inverter Coolant" and no one seems to know what to do to fix it. Have talked to a couple dealers about this and they say its ok to drive. It is annoying and I (or anyone that owns one) should have to see on their display when driving. Not so sure I will keep it long or recommend one to anyone who might ask me.
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Buyers Remorse
Brittany, 04/11/2022
2022 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
49 of 82 people found this review helpful
Ahhh....where do I begin? Before purchasing my 2022 Kia Sorento EX Hybrid, I had a 2019 Chevy Traverse LT. I LOVED that thing, but we purchased it certified pre-owned on a rainy day and unfortunately didn't notice a number of cosmetic issues on it until after the fact. The used car market was hot and instead of hanging onto the Traverse, only to have to eventually repaint it entirely, we ended up getting more for the trade than what we paid for it originally. I had considered whether or not I'd regret trading it in. Other than the cosmetic issues, there was nothing I didn't like about it. But, we figured when else are we going to have the opportunity to come out ahead on a VEHICLE of all things? The Sorento is obviously smaller, and the biggest thing I took into consideration before trading it in. It was a major factor, but something I decided I could live with in exchange for a modern-looking vehicle and a panoramic roof. But when we got it home and took our first weekend trip, 2 carry-on suitcases is literally all that can fit behind the third row. When we purchased the Sorento, we had 2 kids (6 and 4), but now we are expecting baby number 3. We could definitely still fit 3 kids into the car with 2 in the captains chairs and 1 in the 3rd row, but there is so little real estate behind the 3rd row that it makes me incredibly nervous putting my kid back there. After trying to do some research to figure out if it's my hyper-paranoid mom brain, or a legitimate concern, I was shocked to see how little rear-impact crash testing is done. Not a knock on Kia, but if NHTSA or any other safety organization isn't taking the time to test a vehicle's rear-impact integrity, I'm going to make sure there's as much real estate behind the 3rd row as possible to absorb any potential impacts. For reference, I am 5'3 and sat in the rear sit on a cross-town trip with family members traveling with us. I am FIVE FOOT THREE and my head was touching the back glass. That is how close the door is to the back seat. Even just a minor impact would likely send glass falling on top of my 6-year old. Rarely using the 3rd row is ideal, which I realize that is primarily what this vehicle is designed for. At the same time though, what is the point of even having a third row if you intend on rarely using it? CONS: Counting out the well-known issue of size, there are so many other features about the Sorento that I just am not a fan of. The car literally drives me insane. I would love to get a Telluride, but I'm nervous that Kia would also carry these nuisances over to it too: - Temperature pre-sets: You can't pre-set a temperature for remote starts. It defaults to 72 degrees, UNLESS you pay for their subscription. Then you can pre-set the temperature from your phone. But if you have multiple profiles set on the car (like I have one and my husband has one), it only pre-sets the temperature for one profile. If my husband was the last to drive, and I remote start it to drive to work the next day, it will pre-set under whatever settings he has. - AC settings: One of the most annoying things is that even when the AC/Heat is turned Off, the fresh air intake is constantly on, and it comes into the cabin at the temperature the Heat/AC was last set at. You can switch it to recirculate so you don't have air blasting in your face even when it's turned off, but it flips back over to fresh air after 3 minutes. It doesn't matter how many times you switch it back to recirculate or how many curse words you use, 3 minutes is all you get. - Moonroof: A minor complaint, but still a complaint, is that you can't have the sunroof open but the sun shade closed half way. It's all or nothing which means 2nd row passengers will have the sun in their eyes if you have the sunroof open. The back half of the sunroof is fixed glass anyway, so I'm unsure why the shade couldn't be closed over that part. - ALL THE NOISES: The noises this car makes so many beeps and chimes. The collision-warning system is great, but far too sensitive. I can be actively braking and well aware of the vehicle turning ahead of me, but it will still chime like I've done nothing. Parking sensors are entirely too sensitive. If I go through a drive-thru line, it beeps the entire time because I'm "too close" to the wall. It even beeps when I park to drop my kids off at gymnastics. There are bushes on the other side of the curb, so of course it beeps then too because I'm "too close" to the bushes. If you pull into your driveway and take your seat belt off early, be prepared for the seat belt alert to chime until the car is turned off. It even continues to chime after the car is in park. Insane. Not to mention, you cannot reverse in the hybrid without announcing to the world that you're doing so. I realize that this is a hybrid safety feature, but I don't understand why it beeps, even when the engine is on. - Interior smell: The syntex material STILL gives me a headache, even after having the car for 5 months. It is so overpowering that I literally asked my OB if I shouldn't be driving the car while I'm pregnant. There's just not enough out there to know if it's a legitimate concern, but there are quite a few articles out there that indicate the smell is from high levels of VOCs off-gassing from the materials. - Design defects: These are defects, in my opinion. Things that just make no sense are a nuisance. If there is forecasted snow or ice, you cannot simply raise the windshield wipers up like you can with 99% of other vehicles. Instead, you have to set the wiper settings at specific settings, and if you lose the sticker on the windshield, you would probably have to reference the manual or online forums to know how to set them. The windshield wiper fluid blasts a chemical smell throughout the cabin. There is even a setting that "limits wiper fluid scent from entering the cabin", but it only limits it by about 25% in my opinion. You cannot lock the doors if any of them are open. If you remote unlock the doors, they will lock as you approach the vehicle if it's been over a minute since you've unlocked them. I assume this is a safety/anti-break in feature, but it's so incredibly annoying. The second and third rows have very little audio volume. The third row and beyond have no speakers. The occasion that I sat in the third row, I realized my kids really couldn't hear the music that I could clearly hear upfront. We played with the settings and realized they were set the correct way. PROS: - I have no issues with the hybrid functionality itself. I got quite a bit lower MPG in the winter, but I assume that is because the engine kicked on more in below freezing temps. - The exterior design of the Sorento itself is fantastic. It is certainly a sharp-looking car. - The navigation and other tech features are great, but I find myself not using them like I thought I would - If you're accessing the second row from the rear, there is a release button that helps lay them flat from the back instead of walking around the side and manually laying them down - The USB ports in the rear of the front seats is a great feature for second-row passengers. We haven't had to use them yet, but I could see how valuable they would be on road trips. Ultimately, I will be trading the Sorento in for a larger, less annoying third-row SUV before baby #3 comes.
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Great car
Rocko , 03/25/2022
2022 Kia Sorento Hybrid S 4dr SUV AWD (1.6L 4cyl Turbo gas/electric hybrid 6A)
15 of 24 people found this review helpful
I get 42 mpg on my sorento hybrid people need to learn how to drive an not put the petal to the metal ever time they stop an go
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Got a few screwy things about it
Gw2304, 07/30/2021
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
5 of 8 people found this review helpful
Have trouble putting this thing in gear. Have 3k miles on it, is hard to put in gear sometimes, it just won't click in with the dial and get in gear. Went to move it at our house this evening and the thing acted like it had brakes on it, it would not move forward or backward and the screen kept saying that I needed to fasten my seatbelt which I had done, said to make sure the back gate was closed which it was I double checked it I had to shut the thing off two or three times to get the park to release so I can move it. Absolute screwy piece of equipment. I would have to think long and hard before I ever bought another one of these.
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Step in the right direction, flatters to deceive
SN, Olympia WA, 04/28/2021
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
12 of 27 people found this review helpful
Researched the Sorento hybrid extensively, drove twice. Nice option but the third seat is poorly designed and a waste. Good only for small kids at best. Rear space is minimal. Showstopper for us also was that in both the S and EX trim, the passenger side seat only has manual controls! This makes NO sense. We are passing up on this vehicle. Sad because the promise was there but someone made poor decisions on design options.
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Great car, lots of extras built in
grama of 4, 04/03/2022
2022 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
4 of 10 people found this review helpful
Wasn't sure what car would be best but this had a rating in the top 10 for Hybrid-7 passenger cars. Drives great, lots of room, and more extras than I could ever had wanted.
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No complaints so far!
Jeff W., 02/14/2023
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
1 of 1 people found this review helpful
Folks need to understand the regular Hybrid and the Plug in Hybrid are two different models- We have the regular EX Hybrid and it's been fantastic so far- 4K miles. The tech is great and all, but the ride is what sold us- we live way out a very poorly maintained road and this thing floats down the road in comparison to our other vehicles, handles like a sportscar, gets 34mpg and has more power than we can use- what's not to like.
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Does well
Steve G., 03/03/2023
updated 03/07/2024
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
1 of 1 people found this review helpful
This hybrid does everything well- good mileage, good traction in the snow and ice- it is a front wheel drive. Has good room for luggage or, with the seats down, room for larger purchases. Have not had any issues with 23,000 miles. The only thing I have noticed was that with cold weather the mile drops some.
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97K miles & its broken
T.O, 04/05/2024
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
1 of 1 people found this review helpful
I purchased my car new April 2021 - all seemed great until March 2022- “Refill Inverter coolant” warning came up 24 hours before I was supposed to go on a 8 hour drive road trip- talk about inconvenient timing! I packed the miles on a little faster than the average Joe- so when I googled this issue, there was nothing to be found. I took it into the shop last minute & was told pretty much “we don’t know- but it doesn’t seem to be hurting anything” wellll…. Let’s just say after multiple attempts of trying to get it fixed they basically said it’s a “phantom light” but they couldn’t get it to go away. How about I go in Feb 2024 (pretty much 2 years of dealing with this light) I am told they have a service action finally available for the issue-SA515A this was performed 2/23/24. All seemed well once it was completed! I didn’t see the light for a full month- and then Easter morning 3/31/24 while 8 hours from home & an hour into my drive at 11:00 AM- (coming through Mount Vernon, IL on the way home to eastern TN) I stopped at a drive thru off the interstate- never turned my car off… but when I went to pull out to the road that would lead me back to the interstate I lost pretty much all power and the vehicle only shuddered any time I hit the gas going forwards or backwards. A big orange triangle with “HEV” written in it came up and stated “check hybrid system”, the check engine light, as well as the “refill inverter coolant” light came up as well. How about that!? Hadn't seen that inverter coolant light since they did SA515A & now it “mysteriously” reappears along with all the other lights & zero drive ability!? I think that SA515A triggered something! & The place I broke down at had a bad hornet problem & the vehicle wouldn’t produce cold AC- it just blew hot air- so as a single mom with a 12 yr old & our dog in the car we had to sit in a hot car with only random ability to roll down the windows depending on how many wasp were around. I was completely stranded for 5 hours as Uber & Lyft kept cancelling my requests for a ride to the nearest hotel (since it was Easter I couldn’t get a decent price on a tow & the nearest Kia dealership was 50 miles away) the cheapest tow I could find was $400- pretty sure due to the holiday. Anyway, I ended up having to call some sketchy taxi company & got a ride to a hotel- definitely not an expense I was ready for since we had just spent a week on spring break! Anyway, I was stranded all day Easter and that Monday & couldn’t get help until Tuesday. Kia roadside was zero help since I was over 60K miles & the “local” (50 mi) away stated on Monday morning that they had a small shop and probably couldn’t get it in until that Wed or Thurs- WELL I was supposed to go to work that Monday & my 12 yo was supposed to go back to school- there’s no way I could wait around! I ended up spending $400 in gas and $200 to rent a car dolly & my dad drove 3 hours and picked us up & put my car on the dolly for me. The vehicle had so little power it wouldn’t go up the ramp or down the ramp- it had to be pushed. When we were pushing it off the ramp at the dealership (in eastern TN) a loud noise came from under the hood & the service manager actually was there helping us push the car- he said “well that sounds like the transmission just blew”. I dropped the car off late on 4/2/24 & the dealership has still not diagnosed it as of 4/4 (after hours)- they plan to make time for it 4/5 even though I was told it would be checked out on 4/3- thankfully they gave me a loaner vehicle but to cover their butts they put $41/day “unless covered by warranty”. I hope to God it is warrantable! I am planning on dumping it ASAP. My 2012 Kia Optima Hybrid’s engine went out at 98K miles- was under warranty but I never trusted it again & dumped it shortly after the engine replacement. I’m over Kia’s hybrid models & don’t plan on ever owning another one. Buyers beware!
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Satisfied
Jide Adeoye, 10/26/2024
2022 Kia Sorento Hybrid EX 4dr SUV AWD (1.6L 4cyl Turbo gas/electric hybrid 6A)
1 of 1 people found this review helpful
I don't think I express how much I like thid car. I had little no expection from this car and it blows me away how smooth this car rides. I wish the gear(shifter) wasn't a knob.
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DKIA
D'SKIA, 12/07/2022
2022 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
1 of 3 people found this review helpful
I love the look and feel at the wheel, but dislike the delayed take-off once idle at complete stop. It's feels a little choppy on highway it may be my tires the tire light just came on at just 3300 miles. Cargo space is great
CLANKING START
Joez, 04/10/2022
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
0 of 0 people found this review helpful
When at a stop, when you accelerate, it is very uneven acceleration
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Beware of KIA Service poor service on Hybrids
Doc, 04/07/2024
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
0 of 0 people found this review helpful
We love our 2021 Sorento. The challenge is finding a Kia service department that has experience with hybrid problems. They just don't have the experience with the hybrid and hence when something difficult happens, they don't know what to do about it. Started with an EGR check engine light. Took 9 hours to replace it. Then the engine wouldn't work. They replaced the new EGR but that didn't fix anything. Now they "think" it might be the Catalytic system, but District doesn't want to pay for it. 40K on the vehicle. District and Corporate don't provide much help. They end up swapping parts. It's been three weeks and they still have no idea what they did to it.
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Can be great - mine is
Hawkeye249, 06/22/2024
updated 12/26/2024
2021 Kia Sorento Hybrid EX 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
0 of 0 people found this review helpful
I think the Sorento hybrid is being misrepresented. Purchased my 2021 model on 12/31/2020. Over 46,000 miles I've gotten an actual 38.5 mpg during mostly highway driving. (Actual because I track miles and gallons in a spreadsheet. Onboard display shows 44 mpg) How did/do I do it? I broke it in as recommended, and it uses not one drop of oil between changes. Mine is driven gently, rarely exceeding 65 mph. Per the maintenance schedule, just had the brake fluid replaced. Tech was impressed that my brake pads are 9/32 inch thick. (New ones are 12/32) In summary, owners reporting problems are likely doing things that adversely affect reliability. E.G., not performing proper break-in, exceeding speed limits, twisting the shift control before "Ready to Drive" is displayed, etc. Edmunds prompted me to update my review, so here it is: 12/24/2024 - 50,370 miles and hoping to survive the Cape Canaveral trip to Tampa today. The Sorento hybrid is the best vehicle I've owned in my 75 years! Over 38 miles per gallon and I never need to find an outlet to plug into. I am in a Sorento hybrid facebook group and some are reporting loss of power problems. They are mostly people with PHEV's (Plug-in Hybrid Electric Vehicle). While I cannot prove it, I believe they are having fuel go bad. Ethanol blended gasoline starts separating (ethanol vs gas) after 3 months. While using as much electricity for propulsion as possible their gas goes bad, affecting fuel injectors and their gas engines refusing to start when called upon. Also, the owner's manual calls for adding fuel injector cleaner periodically, and I do. Do they? I believe, as I've posted in the group a number of times, that there are far more cases of vehicle abuse than there are actual lemon vehicles. These reviews would be more beneficial if commenters were encouraged to provide whether they followed recommended break-in procedures and their driving styles. If anyone wants an economical vehicle that has more space than a sedan, AND is a gentle driver, the Sorento HEV/PHEV is a GREAT choice. However, if someone is looking to haul/tow like a pickup and drives like he/she is in NASCAR - they are likely to be disappointed.
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Excellent
Singh , 04/03/2022
2022 Kia Sorento Hybrid S 4dr SUV AWD (1.6L 4cyl Turbo gas/electric hybrid 6A)
0 of 8 people found this review helpful
Great in driving and spacious space
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