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Used 2018 Jeep Grand Cherokee Consumer Reviews

3.6 out of 5 stars
106 reviews

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5 out of 5 stars

Replaced a Cadillac XTS

Joseph Curtin, 06/15/2018
2018 Jeep Grand Cherokee High Altitude 4dr SUV 4WD (3.6L 6cyl 8A)
2 of 7 people found this review helpful

Good value. All practical options and easy to use

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

My ride

Richie, 05/06/2020
2018 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
1 of 3 people found this review helpful

Extremely dependable great gas mileage

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Can’t wait to give this POS back to the dealer

NeverJeep again, 07/10/2020
2018 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
1 of 3 people found this review helpful

Poor electrical system from assembly line (out for three weeks) two broken seatbelts, failed navigation followed by a bricked Uconnect screen with poor part inventory adds up to a never again with Jeep experience. The problems with the Uconnect go way back to early 2018 and they still haven’t figured out the issue or improved their parts availability. How is that even possible? If your iPhone bricked after a software update and Apple had no replacements you would be going elsewhere as I will be. They could fix this problem if they really wanted...I owned a 2015 Jeep with the poly shifter that was a known issue and they straightened that out fairly quickly. Of course that was after a death resulted from the design. Nobody has died from a Uconnect failure. Go elsewhere for an SUV. Jeep doesn’t care about the reliability of their navigation and Udisconnect system.

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
1 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Watch your head!

Thomas, 05/09/2019
2018 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
3 of 14 people found this review helpful

Whoever designed the 2018 Jeep Grand Cherokee must have been a short person. I am 6' 1" tall and nearly everytime I open the back hatch and lean in I forget the hatch is low and slam my head square into the metal! I have a 2010 Cadillac SRX also and never have hit my head once as the hatch opens high enough.

Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Bells and Whistles

Mike Landis, 06/21/2018
2018 Jeep Grand Cherokee Upland 4dr SUV 4WD (3.6L 6cyl 8A)
11 of 59 people found this review helpful

Thought I would give a USA automobile industry another chance. Have not owned a USA Made Auto since 1989. I now remember why! This vehicle is so bad that I decided to buy out my lease in 1 yr....sell it for a loss.....and buy a 2016 CPO: Acura MDX or Lexus 350 or 450; that is if the Bells Whistles in this vehicle don't kill me first. Nothing electronic makes any sense on the vehicle. To see the clock the whole electronics set up must be turned on. To turn it on you must first turn on the RADIO then MUTE IT. What's that all about?. Then a PC screen with about 10 icons are displayed. There are NO instruction booklets for UCONNECT or the Navigation system. Fortunately I am a Computer Programmer and can figure it out. I telephoned Jeep and they sent me (because the dealer doesn't give you one) a 650 page Owners Manual. They told me the Owners Manual is on the Autos PC but you can't read it while the car is in motion. So if you need something, and you instruct your passenger to read it he/she cannot until you stop the car. So get this: If you want to just sit around and browse through the owners manual to learn how to operate your $44000.00 vehicle, you have to sit in your vehicle. Happy Jeep was able to send me a hard copy. The ride is bumpier than the test vehicle that they used. (Can't figure that one out) The test vehicle drove like a Lexus 450. This car I feel every crack in the highway. Keyless entry is dangerous. Should be called "Brainless Entry" Last week I went to church, parked the car and luckily I backed in and had to cross in front of the engine to get to the church and realized the engine was still running. Another poor fact about keyless entry: e.g. One night your wife goes grocery shopping and hiding behind the vehicle on the PASSENGER SIDE is a 'mugger'. As she grabs the door handle HIS door unlocks!!!!!!! Now HANDLING: In this vehicle you cannot take your eyes of the road for a nano-second or you will end up in a tree. The response is way too quick and very dangerous. So, don't admire the scenery. My last four cars were a 1992 Acura Legend, a 1996 Honda Passport, a 2005 Acura MDX. All exceptional. Kept the Acura MDX for 13 yrs and now realize that I should have kept it. Extremely disappointed. MPG not as promised. Open Road I got 21. Around town 15. Average 17 Getting back to the NAV system Compare: 2005 ACURA I simple had to enter ANY business phone # and it would display the Business and the route (That was 13 yrs ago) Update disk Acura very simple. Purchase the disk and put it in the CDR drive. Jeep from what I understand is a nightmare process.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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