Used 2014 INFINITI QX60 Consumer Reviews
Waste of Money
Engine has shut down 3 times now. Infiniti engineer determined that computer modules needed replaced. After I was told by Infiniti tech it was normal for CVT tranny. Issues with shifting, reverse, seat controls, passenger air bag sensor and engine temperature. Need I say more.
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Dangerous Vehicle!!!
Purchased my QX 60 in June 2014. By the end of July, with approximately 4,000 miles on the car, I had MAJOR transmission problems. The car would jerk and jut, accelerating and decelerating very hard and on its own without my foot on the gas! From that day on until 3 weeks ago I had my car in and out of service every couple of months because of transmission problems they could not diagnose (it has a horrible shutter that jerks the car around). FINALLY, they put an update on my car 13 months after I purchased it and of course it told them to replace the transmission. This is a known problem that service writers, techs and many customers have experienced. I had my new transmission in 2 weeks and it did the same thing!!!! Three weeks after my transmission was replaced they had to put in another. In addition to a horribly built transmission the adaptive cruise control, which maintains a specific distance from the car in front of it while using cruise control is seriously dangerous and life threatening. When a large vehicle, like a semi-truck, passes on the right the vehicle will brake very hard trying to bring it to a stop. When you are driving 80 MPH on the interstate you put your life in your hands because any vehicles following behind have no idea you will brake that suddenly for no reason. Again, this is a known issue with service writers and techs. It can be terrifying to experience. I am in the process of working with the state to have Infiniti purchase my car back due to the lemon laws. Wish me luck!
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- Hybrid 4dr SUVMSRP: $8,99990 mi away
- Base 4dr SUVMSRP: $7,90068 mi away
- Base 4dr SUVMSRP: $4,50077 mi away
Constant creaking and rattling
I bought this car about a year back. It's music system and navigation stopped and had to be replaced twice. It constantly has rattling and creaking noise. I have taken it back to the dealership about 10 times and they have not been able to fix it. I recorded the noise on my phone and sent it to them and they have still not been able to fix it. It is such a pain. I will not recommend anyone buy this vehicle. I have reached out to consumer affairs and hope they will be able to address this issue.
Passenger Unsafe At Any Speed
Our passenger airbag remains off frequently when there is a full size adult passenger in the front seat with their seat belt fastened and the seat properly adjusted (warning light on dash indicates airbag is off). We have provided video evidence of the problem, but since the dealer's test equipment finds no fault, they refuse to replace any parts or make further adjustments. The manufacturer sent a technical expert to examine the car, and he agreed with the dealer that without a computer stored fault no action would be taken. After viewing the several videos, their position remains unchanged. We have owned BMW, Porsche, Mercedes, Toyota, Chevrolet and Cadilac cars in the recent past, and in all cases have been pleased with warranty support. This is our first and last Infiniti. Also our last purchase from The Porter Group in Newark, DE.
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Worst nightmare
I owned a JX35 prior to upgrading to the QX60. Big mistake! Here is a list of all the issues. Counting down til 12/1/2017 to leave this vehicle at the lot! Here are the issues I have had with the 2014 QX 60 and all the times it has been in the service department. 1. Fuel gauge fluctuations. Digital reading would jump all over the place. Did not match the gauge. *Repaired. 2. I had a rattle on the driver side in the window area. It was apparent once you reach 40mph. It was taken into Infiniti Roanoke service department several times. • Window stripping replaced around windshield. *Did not fix issue. • Replaced roof rails. *Did not fix issue. • Car was returned with gash on driver side door. Sent back for repair. • **Dad discovered front mud flap had a loose screw which was causing issue. 3. I have a rattle in the steering column. It sounds like something is loose inside. *Issue has never been resolved. 4. The driver side sun visor makes a very loud popping noise when you pull it down and push it back up. (Replaced 2 times) 5. The driver side window making a loud grinding noise. *Issue was fixed. 6. The driver window now has a oily residue after rolling the window down and back up. *Cleaned but shows back up. 7. Iphone worked intermittently with car ipod controls. Screen in car would grey out not allowing any functions to be used. 8. Passenger seat airbag light stays on with passenger in seat. *Checked but no fix. 9. Rattle in sunroof area and steering wheel column. *Issue was not fixed. Stopped taking car to Infiniti Roanoke and started driving to Modern Infiniti Greensboro. 10. Sunvisors make a loud popping noise when pulling down and back up. *Replaced. 11. Passenger seat airbag light recall. *Issue fixed. 12. CVT recall. *Serviced. 13. Weather stripping hanging out from roof rails. *Both rails replaced. 14. TV screen stuck and will not release on driver side. Passenger side TV sticks frequently. *Driver side tv replaced. 15. Sunroof has ongoing rattle as well as the steering column. *Sunroof repaired after 2 visits. 16. Panoramic sunroof stripping out and laying on shade. *Fixed. 17. Panoramic sunroof stripping out again. It also catches and bunches shade up. *Repaired and fixed 2nd visit. 18. Driver seat belt will not retract back. Hangs down. *Calling to schedule service 6/26/17. 6/30/2017 technician was to come fix seatbelt at home at 12:30. Tony called at 1:00 to tell us that there was an issue to have technician come and repair. Have to schedule for another date. 19. Panoramic sunroof has catch again. Looks like tape is loose and adhering to shade.
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