2024 Genesis GV70 Consumer Reviews
Pricing
Beautiful Car Lousy Company
We started out on a waiting list in September of 2022 (which was a joke) waiting for a car that never arrived. By January of 2023 we were taking matters into our own hands and calling dealerships around the country to try and find what we were looking for. We found the car in Las Vegas and picked it up only to have a significant acceleration issue while driving home. The dealer wanted to wash their hands of fixing the issue until we demanded they take ownership in the issue. Our brand new car was at another dealership for service for 3 weeks trying to figure out the problem. Genesis NA and the dealership we bought it from did nothing for us. We were actually told by the Genesis Customer Relations manager to "adjust our expectations". This is not something that you want to hear from a luxury car manufacturer. We finally have our car back and it seems to be fixed but we have lost all confidence in the brand. To call themselves a luxury brand and treat their customers like this is ridiculous. Our interaction with Genesis has been the worst customer service we have experienced. I want to love my new car and all I can do is hope that Genesis can get their act together and treat customers with respect.
2024 Genesis GV70 Sport System Malfunction
Bought a brand new 2024 Genesis GV70 Sport Prestige. Only had it for about 4 hours before having to bring it back to the dealership. I went out to dinner with my family and about an hour or so afterwards, I started the car just to see a bunch of flashing warning lights on my dashboard and a message saying that the cameras were without any signal. Basically, all of the electronic features had somehow malfunctioned. The navigation system had no signal. The radio did not work. My blinkers didn’t even flash on the dashboard. Upon getting in contact with a sales representative, we were told that we would have to wait until Monday and that there was nothing that could be done because it was the weekend. We had to drive it back to the dealership while the car system was in failure. Couldn’t even see what speed I was driving at because of the malfunction on the dashboard. It was pretty heartbreaking driving off of the lot in a beautiful, brand new car only to find it malfunctioning just a couple of hours later. We were told that it may be an issue with the battery, but after researching it seems like more of a wiring issue. I have never heard of anything like this happening from any other high quality, luxury brands. I don’t think Genesis will keep my business, to be honest. For a $60,000 car, there’s no way that this should be happening. It’s almost as if the manufacturers are not performing system checks before authorizing these vehicles for sale. It appears that reliability may be somewhat of an issue with this brand. Please beware of this manufacturer. As a first time customer, this is extremely disappointing. This was such a let down. Not sure that I can trust this brand. Looks like we got a brand new $60,000 lemon.
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- 3.5T Sport 4dr SUVMSRP: $69,42931 mi away
- 2.5T 4dr SUVMSRP: $44,91131 mi away
- 2.5T 4dr SUVMSRP: $42,99823 mi away
Transmission/AWD ISSUES
Purchased a GV70 in July and was very impressed. Suddenly one day my wife says there are dummy lights on the dash. Called dealership and got it right in for an evaluation. A month later was told the car was ready for pickup. They replaced the torque converter lastly and all is good. A month later the car was towed back to the dealership when it wouldn't pass 25 mph on a freeway. Wife said that she felt like a hammer hit the transmission. Dealership said they cannot duplicate the problem. 60,000.00 Car with 6000 miles. Lost faith in the brand. Working with Genesis and possibly with the State of Ohio for refund or replacement. Maybe i just got a bad one? I am reading that it is a common problem. The Tow Truck Driver knew more about the issue than the dealership, considering this model has been out for about 1 year, that speaks volumes.
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Over Priced with Zero Reliability
Purchased a GV70 Advanced pkg in Nov 2022, Dec 29, 2022 car would not accelerate as merging onto highway with no check engine lights or any warnings. Drove it to dealership to find out a small pea sized rock had hit the turbo intercooler causing the coolant to drain out. Turbos weren’t working and the car out itself into some sort of limp mode without any warning. Genesis would not cover under warranty. Over $3k to replace intercooler. 75 days after picking car up, same thing happened again as merging onto highway, no acceleration. Same thing with something small about the size of a pea hitting the intercooler and once again no warranty coverage with another out of pocket expense to replace the tin can of an intercooler. Sunroof had a stress crack and surprisingly was replaced under warranty. Rear differential developed a whine in between both intercooler replacements so that was replaced under warranty. Now the GV 70 is at the dealer once again with what appears to be a fuel pump issue. The car stalled twice in one day. And the Bluetooth microphone is terrible, people your are talking to can barley hear you, but the deal says it works fine! In the 10 months we have owned the car, it has spent more than half of that time at the dealership with issues. Genesis will not buy back the car and we are stuck with an over priced piece of crap. Don’t buy one! This was our first and last Genesis.
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$55K PIECE OF JUNK
Purchased vehicle in early June. Absolutely love the look and drive. At 1600 miles warning lights started coming on for no reason. Took it in and no problems found. Fast forward a few hundred miles and AWD light comes on. Trip 1 cannot find problem but do some adjustments. Next day light comes on again. Back I go, need to order a sensor which is over night ed and damaged. Now need to wait 3 weeks for another on that does not resolve the problem. Dealer told by Genesis to replace purge valve. Finally able to pick up my car after 36 days at the dealer. Drive it a whole 20 miles (was on the way to a Toyota dealer)and AWD light is on again... back in for a transfer case replacement and another 4-5 days without my car. I have 2,000 miles on this vehicle in 6 months. Not reliable! DO NOT PURCHASE!
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value