Used 2011 Ford Explorer Consumer Reviews
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Ford should never have released
dmr1063, 07/11/2011
2011 Ford Explorer XLT 4dr SUV AWD (3.5L 6cyl 6A)
8 of 10 people found this review helpful
BUYER BEWARE.......Picked up new XLT on 7/5/11. Next morning the MyTouch screen was not working. Waited 4 days for a new module. New Module installed except it was wrong. Now I have AC and Radio but no Navigation and the 2nd row controls don't work. 2 weeks old, 500 miles on it and 320 of the miles have been back and forth to dealer. All this after waiting three monthes to hear I could not get Tuxedo Black paint. What a mistake. Too bad because the new design is appealing and the run in nice.
Problems with My Synch just the beginning....
lockew1, 08/19/2011
2011 Ford Explorer Limited 4dr SUV AWD (3.5L 6cyl 6A)
14 of 19 people found this review helpful
My Synch never worked properly from day 1. The phone constantly froze up which brought the whole system down...the phone, radio, navigation. The dealer told her it was not compatible with her phone....a one year old Blackberry? She went out bought a new I-Phone and had the dealer program it. Same problems. Now they say it was a software problem. Replaced/upgraded software and the problems continued. It is a dangerous situation caused by the distractions of the malfunctioning My Synch. The voice activiation never gets the commands or the names right, so it might as well not even exist. Last week vehicle caught fire due to defective valve. Never want to see car again
2011 Ford Explorer for sale near you
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- XLT 4dr SUVMSRP: $6,987174 mi away
- Limited 4dr SUVMSRP: $9,494197 mi away
- Limited 4dr SUVMSRP: $9,995157 mi away
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Let me count the problems
wilkg, 07/20/2011
2011 Ford Explorer Limited 4dr SUV (3.5L 6cyl 6A)
11 of 15 people found this review helpful
First, I've been a loyal Ford owner for 30 years now. My last Ford was an Expedition. We had no problems with the SUV and put about 120k miles on it. Needless to say, with the current performace of my 2011 Explorer, this will be the last Ford I own. That being said, here are the issues: 1) Transmission slips in first-I almost plowed through the back of the garage last week. 2) Overheating 3) Sync system: a) Bluetooth errors b) Nav slow to react c) system reboots when driving d) radio stays on after car is turned off e) time is wrong f) destination history is wiped out 4) Right rear window is loose..how that got past quality control is beyond me. 5) dashboard noise update to come...
What a Great SUV...We Couldn't Be Happier
larrymcj, 06/05/2011
2011 Ford Explorer Limited 4dr SUV (3.5L 6cyl 6A)
7 of 9 people found this review helpful
First American car we've owned since 1978 and I can't tell you how impressed I am. Traded in a 2011 Lexus RX 350 (yes, you read that correctly). The cargo space in this vehicle is not only more than adequate, the power-folding rear seats make it configurable for any load...groceries, golf, vacations, etc. As a retired geek from the computing industry, I have to hand it to Ford (or maybe Microsoft) for the SYNC MyFord Touch system. This is hands-down the best navigation and bluetooth device integrated system available on any vehicle or car. The ride and comfort will truly amaze you. It sits high like a truck frame SUV although it's now a crossover, so you also get car ride comfort.
OK so far
nazareth1, 11/30/2011
2011 Ford Explorer Limited 4dr SUV AWD (3.5L 6cyl 6A)
3 of 3 people found this review helpful
My 2011 Limited has 10,000 miles on it. So far, so good mechanically......kind of scared though looking at some other problems with overheating. Yes, the My Touch/Sync issue hit me too....had it back to dealer 3x times, supposedly fixed it but after getting it home, they wiped off by Nav and all phone functions...have no idea how the dealer released it, but the system is so sophisicated the dealers really do not know what to do about it unless Ford sends them software update. Finally, seems like last update in October, 2011 has worked. Rear hatch misaligned slightly at factory, not sure how that passed QC. Love the ride and tows a 3600 lb trailer fine.