Used 2013 Ford C-Max Energi Consumer Reviews
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Never Buying Ford Again
katmitchell94, 04/19/2013
2013 Ford C-Max Energi SEL 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
7 of 13 people found this review helpful
This is my second Ford, and it is definitely my last. The gas mileage is good, but it is built so cheaply I am embarrassed I bought it. I have had it for 3 months and it is in service for the third time. It has already had an oil leak, the rear passenger door doesn't open due to the entire inner door panel falling repeatedly, and the front passenger window doesn't close completely without many tries and frustration. And as I was taking it in to service, one of the plastic covers in the back seat fell off. I paid way too much for this car, and now I'm stuck for years with it, as I can't afford another new car. I do not recommend a C-Max unless you like hanging out at the dealership.
Did we just get a bad seed? Miss the Prius.
Ed R, 04/26/2018
2013 Ford C-Max Energi SEL 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
2 of 4 people found this review helpful
I see a lot of people pleased with their Cmax Energi, so maybe we just picked a bad apple. We bought this for the fact it would get me in the commuter lane and at the time there were no all electric options (other than Tesla) that I could comfortably rely on to make my round trip to work. Here's my take after about 4 years and just hitting 60k miles. Fuel economy - Battery has never gotten me as far, regardless of whether I drive freeway or local streets, as what Ford said it would get me. I'm lucky to get 13-14 miles on a charge, and I was expecting 20+ based on what the dealer and the Ford brochure suggested. Comfort - A much harsher ride and seats are not as comfortable as what we were used to with our 2004 Prius. Tires are lower profile and I know it's touted as being more sporty than our old Prius, but it's really not been a comfortable ride for trips out of the area. Road noise - Very noisy, especially if you are on stretches of freeway that are concrete vs asphalt. Tried to find replacement tires that might help the issue, but the difference is minimal at best. FYI - do not go to the snow, you are not supposed to use chains or cable chains due to the very low clearance of the front tires. Interior layout - Various controls are, in my opinion, in odd places. It still just doesn't feel natural after 4 years of driving the car. Infotainment system - Voice recognition is terribly inconsistent, and anything from asking the car to dial a phone number to asking it to find a destination has been very unreliable. If you turned the car off with the radio on, would you expect it to come back on with the same station when you get back in the car? Ours doesn't. 3/4 of the time you get in, it says it's on, no audio is coming out, and the only way to get it to actually turn on is to change the station (local dealer brushed it off like it was not that big a deal). GPS software is way out of date (like it doesn't recognize roads that have been in place in this area for 10-20 years). System was able to recognize iPhone, but has had ongoing problems since we switched to a new carrier and no longer use iPhones. Storage space - The battery eats up a ton of space, but that was clear from the first time we looked at the car. Reliability - Just got stuck with a $1350 bill for repairs associated with an injector failing. That stunk, and I question why this happened at 59k miles on the Ford when our Prius went for 170k miles without having an injector fail. Other random issues include the AC spontaneously failing to work on the seemingly hottest summer days, wind noise, backup camera is dysfunctional, and foot sensor operated lift gate rarely works as advertised (and seems to only respond to my foot which really makes my wife mad). In summary I have to say I'm disappointed and will not be looking at Ford products in the future. Even from a service standpoint, our experience with Toyota service centers was superior to what we have experienced through Ford.
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2013 Ford C-Max Energi for sale near you
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- SEL Plug-In Hybrid WagonMSRP: $15,998In-stock online
- SEL Plug-In Hybrid WagonMSRP: $10,599In-stock online
- SEL Plug-In Hybrid WagonMSRP: $12,599In-stock online
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C-Max is the Bomb
J. Nick Schultheis, 03/29/2019
2013 Ford C-Max Energi SEL 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
1 of 1 people found this review helpful
Ford has never marketed this vehicle...... it is a sleeping giant as far as value and function
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Ford does not solve the many problems this car has.
nymphfisher, 12/18/2014
2013 Ford C-Max Energi SEL 4dr Wagon (2.0L 4cyl gas/electric hybrid CVT)
3 of 9 people found this review helpful
The Ford "Sync" feature does not work properly. The voice recognition feature does not understand anyone I know. Ford is aware of the problem and has installed several software updates, it still does not work. This makes the GPS feature useless. If GM "On-Star" is a "10", I would rate the Ford Sync a 1. It is very frustrating to try to use. The car has just stopped running on two occasions and required towing back to dealer. I was told there was a "computer glitch". The car has NO SPARE TIRE!!!!! No jack or lug wrench. They put a can of "fix a flat" under the seat and if that doesn't work, you will need to be towed!!! How stupid is that????