2025 Chrysler Pacifica Consumer Reviews
Pricing
Great family wheels
Love the room the drive from Ontario to Florida proved to be comfortable and problem free. AC worked great heating worked great. handles in the snow very well and in the heat. Really put to the test and was just pure pleasure to drive everywhere with it. so pleased with every aspect of the vehicle. If this lasts like our Caravan 13 years and 286,000 km really problem free and still 7000 at trade in. Very pleased with Chrysler It’s now March 2025 and still absolutely LOVE the Pacifica
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2023 Chrysler Pacifica Limited AWD
This vehicle is overall a solid minivan choice... esp in black with the S-Appearance package... The Limited version took 2.5 months to be delivered from a custom order... with several disappointing omissions with the 2023 Limited... 1. no space saver spare, 2. no tire sealant kit, 3. no power to the third row seating!!! My 2019 Pacifica Limited offered all of the above. Otherwise... a super minivan... a Dad Van!
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- Select PHEV Plug-In Hybrid Passenger MinivanMSRP: $54,03041 mi away
- Select PHEV Plug-In Hybrid Passenger MinivanMSRP: $54,33041 mi away
- Limited Passenger MinivanMSRP: $56,36541 mi away
No Car, No rental or loaner, No ETA to fix
My 2023 Chrysler Pacifica Hybrid has been at dealer service department for approximately 4 weeks of the four months since delivery. Latest is a red warning light which says "Hybrid Electrical Service Required". Dealer says it needs new transmission and those are backordered indefinitely. Does anyone know if those transmissions are even being produced? Dealer doesn't provide loaners or rental, and Chrysler Cares won't reimburse rentals until service is completed - but there is no ETA from dealer on when transmission will arrive and so no estimate on service completion. So - No Car / No Rental / No ETA to resolve. Not happy.
Overall satisfied and with exceptional gas mileage
On a hot, 93 degree day, my on-board computer indicated 35 mpg highway!! I purposely drove between 55 and 60 mph as a test to see what it would do. We drive lots of highway miles daily and the gas mileage is consistently over 30 mpg during the simmer months here in New England. Driving tip: when using speed control: click "cancel" when driving down a fairly steep hill and the van will increase speed to optimize gas mileage. Otherwise, the van will actually brake to hold the selected speed, thus very slightly decreasing mileage. The seats are too firm, Chrysler needs to soften them up a little, yet the design fits the body well like a good fitting shoe. We looked at all minivans and a Subaru Outback and found that their seats are even stiffer (awful), Subaru being the worst. The "Unconnect" system works well except for one major flaw. The recorded music I ripped from my CD's to a USB drive does NOT appear in proper sequence. It becomes scrambled. Same with my USB movies. However, when I play the same USB drive in my 2023 Genesis G80, the music list appears in perfect order. I searched numerous Unconnect forums and discovered this to be a universal problem that cannot be fixed. With 50,000 plus miles and five years ownership, I plan to buy another Pacifica. After extensively researching the Pacifica plug-in hybrid to further optimize my gas mileage, I think I'll stick with the front-wheel drive gas version. The Hybrid version appears to have too many issues and a history of reliability problems. According to "Consumer's Report", one out of five have problems. That is totally unacceptable, especially for a $60,000 vehicle. Scary to think the van could stop running on a busy highway where we spend most of our time driving. Another van-buying tip: Chrysler is the ONLY mini-van that has kept a DVD/CD player in addition to multiple USB outlets, TWO movie screens, a 110/115 volt house-current outlet, 12 volt outlet (for our mini-fridge). The Toyota Sienna's video screen does NOT have the capability of mirroring my Android phone where my wife can watch streaming services like NETFLEX, ACORN, BRITBOX, etc. The Pacifica does have "mirroring". The Chrysler Pacifica has it all and I highly recommend this vehicle to anyone who has a growing family and especially for retired senior citizens. Buying an SUV (because you like the looks) is like buying an abbreviated mini-van. I've seen young growing families trade down from a mini-van to a smaller SUV (Subaru & Honda) and then attach a roof luggage carrier. Meanwhile their kids have grown to be six-footers and they gave up all of that mini-van space. They end up stuffing their kids into this SUV which looks like a golf ball.
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So much stress
We bought this car last week and already my car put itself into park and refused to move. The brake locked and I couldn't shift gears and the steering wheel also locked up. It took two minutes and two times turning the vehicle off and on before I finally got it to turn on and be drivable. The stations change by themselves all of the time in the car. Android auto doesn't work very often. The different driver options dont work at all after setting it up. This car has 380 miles on it and it's already stalling and having this many issues. Honestly at this point I'm afraid to drive the car because I have my two small kids in the car with me whenever I'm driving and I won't risk their safety. And I'm not convinced this thing is safe.
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Its A Chrysler for goodness sakes
Unfortunately, I rented a Chrysler Pacifica summer of 2024. It was extremely hot. So, I figured the same entertainment cluster problems was due to heat. Bkank screen, no audio, no a/c control, dropped BT, unrecognized BT, etc..etc..etc. Other threads have people shutting off the car, pulling fuses, pulling battery cables, etc. For a 2023...no one should be experiencing massive system failures as described. y others. Chrysler shkuld be ashamed...but they dont care. Never did with all the poop.products that (may look good) but don't live up to the expectations (abd sticker price) of modern automobiles. No radio should be blanking off by current standards! I feel sorry for owners who are stuck with these lemons! I was stuck with a rental for 3 days and was frustrated from day 1.
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Connnnnneccccctivity, not so much.
This newish rental drives decently, front reasonably comfortable, 2nd row not so roomy. We are making a trip using phone navigation. Connectivity stinks. A cable movement starts errors. Blue tooth is not reliable, two phone hook up brings screen freeze ups that don't go away even when phones are disconnected. We changed cables ant the freeze ups continue. Navigating thru a large fast paced city becomes a nightmare.
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We still love a mini van
Great van. The days of affordable vehicles are over. The days of minimal electronics and manual controls are over. The standard model has way more bells and whistles than I would ever choose to have on a vehicle. The auto manufacturers leave us no otherchoices. I have owed a Plymouth Grand Voyager, Dodge Grand Caravan, Chrysler Town & Country and now the Pacifica. I feel the Town and Country power train was smoother than the Pacifica. The shifting is a bit clunky at times and throttle response is sub par. It has a nice ride quality and is very comfortable. I hope this rig lasts as long as it's predecessors. I feel the Pacifica was the best over all mini van choice vs the competition. The mid seats that are stow n go have a terrible headrest release system. There is a weak point that connects the latch to the headrest. It's going to break if you use the stow n go. They should be ashamed of the failure rate and repair cost. $150 for the entire headrest and dealer install cost to repair a .10 cent piece of plastic. I just repaired my father in laws headrest on the passenger side. I plan to make a metal replacement part for that plastic bit. Same design for years with no changes from them. Google it. Pacifica stow n go headrest failure.
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Solid family choice, no lingering problems
After seeing my 2013 T&C in action, my wife decided to trade her transmission-troubled Nissan Pathfinder in and become a minivan mom. After a year and 16k miles, we've only encountered 2 glitches, detailed below, which resolved themselves, and 1 persistent and dangerous problem. This review is for people comparing modern minivans, and for people coming from an old Chrysler minivan. Pros: - Fantastic combined gas mileage (high 40s), if you plug it in daily. On trips, it's only slightly better (2-5 mpg, ~29-31 hwy) than my 2013 T&C (26-27mpg hwy), and far better than the 2013 Pathfinder (16/23mpg). - Great acceleration for a minvan. My 2013 T&C is a dog, and the standard Pacifica wasn't noticeably better. The Kia Carnival and Honda Odyssey are nearly as good. Toyota is worst. My wife likes her acceleration, so this was important. There's some engine noise and slight hesitation when the engine kicks on to supplement the electric motor at high acceleration, but less hesitation than a transmission shift. - Decent handling, for a minivan. The lower CG with the battery packs helps. The independent rear suspension design is far and away better than the 2013 T&C's torsion beam. Odyssey has the best handling, Carnival second, Chrysler 3rd, Toyota is very blah, and the steps are noticeable. - Lots of bells and whistles. - Quiet. Very noticeable noise reduction from my T&C. I haven't measured it, but I would guess 10-13dB. Much less engine noise than the Toyota under heavy load, and a little quieter than the Odyssey. - eCVT. Totally different than the Pathfinder's CVT and all non-hybrid CVT transmissions, eCVTs are very robust and reliable. They're only available on hybrids. Cons: - Middle seats don't fold. Love this feature on my T&C, but that's where the battery pack lives. Seats are still removable, but heavy and bulky. Also, the fixed seat anchor points are much more family friendly than the sliding floor tracks in the Toyota (and possibly others). - All the tech. It's nice, but it's a single point of failure. The only analog gauges in the hybrid are the power meter and the fuel gauge, and there's no tach. The standard Pacifica has a more traditional setup. The climate control has buttons and knobs for some things. The 2013 T&C has had issues with the blu-ray player, rear screens, and GPS over the years, some fixable, some not. - Adaptive cruise. First, there are separate buttons to turn on regular cruise and adaptive cruise. Second, the adaptive cruise wants to accelerate and brake hard, rather than drive smoothly. If someone merges in front of you, it will give you whiplash. - Cruise control. There is a dangerous flaw with the cruise control, where if you press and hold the + button, it will accelerate indefinitely at WOT, even after releasing the button. Pressing and holding the - button effectively disengages cruise. There are a few NHTSA accident reports that sound like they could be related. - No spare. The 12v battery is in the trunk where the spare should be. - Not all options available. The hybrid doesn't come equipped with some options that the gas engine hybrids have, like the power folding rear seat and integrated vacuum cleaner, and you can't get them, either. - Same issues. The engine rocker arms, the plastic oil filter housing, fuel pump relay, and many other issues carry over from previous designs. Problems: - Fueling. When brand new, I had to fuel the van slowly, or it would trip the shutoff on the pump, or fuel would spray out. That issue has resolved itself with no intervention. - Failed to charge. The hybrid battery has failed to charge 3 times when plugged in overnight. A drive cycle seems to clear the problem. - Cruise control. This is unacknowledged by Chrysler and the NHTSA, and unresolved. It is easy to duplicate on your test drive. Turn on cruise control, press +, then press and hold + for ~2s. When you release, the van will keep accelerating. I don't think the brake disengages the cruise control, so use the Cancel button to stop accelerating. Overall, I would buy a second Pacifica Hybrid for myself if my van died, but not sure if I would go top spec. My wife only has to fuel up once a month, if driving in town and charging nightly. I'm fueling up at least once a week. I'm slightly jealous of how nice hers is, but I also don't miss that payment.
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Max Value in a Mini Van Plug-in Hybrid!
So some people have had nothing good to say, but that is not me. Being in Texas I have enjoyed spending near $40.00 dollars a YEAR in gasoline and since a new law passed in Texas costing full EV cars $200.00 dollars a year to register the Plug-in Hybrid is exempt from such a fee. No other Hybrid has the space to haul people or things around in comfort it has all the bells & whistles you could want and owning one since 2019 it has served me well with little or no cost to repair, it did have a few recalls that the dealer took care to upgrade in a timely manner making it even better to own! there will always be nay-Sayers but not I as it is the best all around Mini van to drive in all weather, and yes we see snow in Texas just not more than a few days a year. I have changed out the tires with Run-Flat type to make it even better and got an adapter to use Tesla charging stations when on the road plus added a charger that I plug into the electric dryer plug in my utility room since my dryer is gas with a long enough cable to reach when I park it in my garage, at a much reduced price than adding a 220 Volt charger in my garage which has saved me a great deal of money to add extra stars to my review so I get a MAX value out of this Mini Van.Plus all the people who ask me about it and love the deep blue color with light tan interior.it is a head turner any where I go.
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Unashamedly Mediocre
We bought this van (Touring L AWD trim) to accommodate our family of four plus an au pair for road trips and child-ferrying duties. We had written off the Honda Odyssey (I hate Hondas, irrationally, but there it is) and Toyota dealers were price gouging Siennas to ridiculous heights and had none in stock anyway). I had low expectations for the Pacifica, and they turned out to be justified! First, the good parts: 1. Cargo space is big and easy to configure with the "Stow N'Go" 2. I like the electric tailgate operation, as you can hit the button and have enough time to grab your bags and start moving before it starts closing 3. Our kids enjoy the second row captain's chairs 4. It isn't too terrible to drive. It steers and brakes predictably, is acceptably quiet underway, and the transmission shifting is no worse than many slushomatics I have driven, and even incorporates some engine braking on descents etc. The rest of the van kind of sucks. The most egregious of its offenses are the following: 1. The front seats are uncomfortable. Despite all their adjustments, both my wife and I are squirming with discomfort after about an hour of driving. We've owned a broad spectrum of cars whose comfort ranges from acceptable (e.g., my Tacoma, which has traversed the country a few times) to good (e.g., Mazda CX-9) to sublime (i.e., SAABs and Volvos, which are pretty much flying Jaccuzzis), and this Chrysler is by far the worst. For a road tripping machine, this is disappointing. 2. The electronic gizmos are intrusive and annoying, with crappy execution on things like the adaptive cruise control (jerky), blind spot warnings (too loud and startling), proximity parking alarms (scream when you're a mile from hitting something: you should wear ear plugs if you ever drive in a parking garage), and the automatic parking (a joke, really, both for parallel and perpendicular parking; even the salesman was nervous about it when I asked to try it out). 3. For multiple drivers, the memory settings are annoying in that they don't recognize or remember who was last operating the vehicle (the seat would adjust to my wife's settings every time I'd stop for gas, even though I had been driving and continued to drive and the doors hadn't been locked or anything). And the memory settings don't even adjust the side mirrors. The side doors only creep closed and open via electrics, so you can't get that satisfying sliding door slam. 4.The infotainment is clunky and flakey and only pairs with our phones without trouble about 60 percent of the time. And no USB ports for the third row? Why? 5. The stock Pirelli tires are crap and scary on anything remotely wet or slippery (dirt roads), despite the AWD. 6. The controls and interior feel flimsy. For example, the cowl over the rear view mirror attachment jiggles with every bump and feels like a plastic potato chip. The blinker stalk feels like a wet noodle. A mysterious loose bolt turned up in the Stow N' Go storage well. I could go on. Happy Meal toys have a better build quality. 7. Finally, the van looks like something a whale coughed up, a phenomenon that is not helped by flat gray paint (the only available color in our area within our budget). Plastic chrome? Yuck. In summary, we'll bite the bullet until we can function with a smaller car, and will trade it in as soon as possible for something that doesn't fill us with despair every time we look in the driveway.
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major problems
the keyless starter system is the worst. 2 days after i bought the 2024 van it would not start as the system did not shut off but went to accessory.no one at the dealership mentioned that you had to be careful and double check to make sure that the van shut off. on a trip after driving all day and checking into a hotel the van ran all night and burned up a half tank of gas. aaa informed me that they had been on more than a dozen calls with the same problem and that you had to be sure the light over park went off. started on a trip to mich. 28 miles east of flagstaff the alternator belt broke and got chewed up cooking the alternator and battery and the harmonic balancer (whatever that is) had it towed back to flagstaff and the dealer was closed. it took 8 days to get the van back which caused me to miss the events i was going to see. drove home and the next day the van wouldn't start. Obviously i forgot to check the light. also the gps has never worked properly as it cuts off just when you need it.
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Nice Minivan
Overall I am pleased with the car. On the good side, the car gets 25 mpg right out of the gate. I love the all the seating options in the rear, especially the stow and go seats in the rear of the car. Great visibility. I am not an electronics geek and so the computer screen and all that goes with it is plenty good enough for me. My biggest complaint is that the arm rests for the driver are too low for any comfortable arm positioning. Other than that I have no real complaints about the car
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Super ride
Great vehicle with a lot of features at a reasonable price. UPDATE: This van is the best vehicle for us. More than adequate interior room for passengers and lots of cargo space. It has many bells and whistles that we never had in previous vehicles. Most of all my wife loves it and so do I.
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Awesome hybrid van
We love the hybrid. Rarely fill up. Fits three huge car seats. Great tech, comfort, acceleration, interior quality. Chrysler service has been great (but no loaners). No transmission issues at 25000. It’s a pleasure to drive. Fits drywall panels with tailgate closed.
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Electric Pacifica
I can plug in on Sunday and usually run my errands until Wednesday or Thursday without using a drop of gasoline. Smooth, quiet and the best looking vehicle in this segment. My tech runs circles around the Toyota Sienna which is an ugly blimp.
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Beautiful
Love the van.
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So far, so good
This is the most tech-advanced vehicle we have had. After 2 days, we've figured out how to connect our phones, set the seat preferences, adjust the interior lights, set the clock and radio stations, and a few other things. It's going to take a while. It drives smoothly, is roomy, and has great pick up. Will have to see after a few months.
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As good as it gets for all transportation needs.
Nice vehicle after you learn the icons and touchscreen operation.
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Smooth ride
Dont like no volume control on steering wheel.
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28K miles and Failing
Lots of Problems with a vehicle that only has 28K miles on it. The Digital display at the steering wheel goes blank by itself, so you have no fuel gauge. The vehicle does not start 50 percent of the time. The center information screen goes blank and sometimes does not function. The brake indicator has a mind of its own. The shift indicator switch goes dead, so you have no idea what gear you are in. If the display at the the steering wheel goes blank, you have no way to know what gear you are in either! Various warning messages just randomly pop up on display. Stay away from this Van. Brake warning light kept intermittently going on and off and engine started over heating! This brand new vehicle is a true piece of crap! No longer have this vehicle.
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Pacifica Sport
So excited to trade in my honda to get this and now AWD with great safety reviews
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Not bad for a van
We purchased our 2023 Pacifica (not hybrid) in March of 2023. It rides smooth (considering our other car is a gladiator) and has a lot of room. We have the tech package which has a lot of cool things including a camera to see the baby with. It is a bit of a dog going from 0-60 but once you are going it goes well. We spin out the tires getting on the highway sometimes because it can't catch up, but again it is a van. Coming from a Grand Cherokee where all the torque was upfront it is just a bit different. It has been very reliable for us we have had zero mechanical issues in the almost 2 years of owning the car. The only annoying thing is sometimes it won't connect to my phone with the Bluetooth but not the end of the world. Ours is AWD and is a beast in the snow in central NY. Only downside is like any car with sensors they all stop working in the snow. The seats going into the ground is the best thing ever, lots of room! Overall we have had the car almost 2 years and have about 14k miles on the car with no real issues.
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Incredibly comfort drive
I have owned three Chrysler mini vans and these cars are fantastic. I currently own Limited S Series with red interior and RED EVERYONE who rides with me loves this vehicle. The Stowe and Go seats are great. The electronics are the best and easy to operate. If you want a car to drive in all weather conditions this van is great. Average mileage is 27 mpg. Trips are higher than 29-30. Very quiet. Buy one and you will love the Pacifica LTD S series.
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I just love this car. This is my third one.
The Pacifica is so comfortable, it gets good gas mileage. I work in animal rescue and call my van the dog hauler. 😊
Great car
So far so good beautiful car and easy driving
Drive Great on battery
One day I got over 32 miles on a full charge love it drove on battery almost all week
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I rented several and knew we wanted this vehicle
Great ride for long and short distances. Shifting is virtually unnoticeable. The hybrid we bought gets 49 to 50 mpg, as long as it gets charged a couple of times per week. The stereo is amazing. Touch scre
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Didn't want a van to start with, but
Picked the new van up today,drove 35 miles to home and loved every mile in it. Was very comfortable, roomy, quite the inside is just beautiful, acoustic was great.
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Bizarre Electronics
Car has a mind of its own. The hatch stops working for no explainable reason. While sleeping in it at night the dash lights turn on all by themselves. The remote start stops working and then starts working
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Great rental vehicle for 3 Adults, 3 kids.
Comfy seating, fairly smooth drive, nice dashboard & phone connection, lots of port seating availability
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