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Used 2018 Chevrolet Impala Consumer Reviews

4.3 out of 5 stars
57 reviews

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We have a limited number of reviews for the 2018 Impala, so we've included reviews for other years of the Impala since its last redesign.

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Pros
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5 out of 5 stars

A great business car

NV Fisherman, 04/13/2018
2018 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
59 of 62 people found this review helpful

This car is pretty good. I own two Impalas (2017 and 2018). Great ride and handles the road beautifully. In Las Vegas they drive fast and aggressively. No problem with the 6 cycl Chevy. I realize that vans and SUVs are the rage now but there is nothing like a sedan in road handling ability. I can easily get four people in the car. Back seat is enormous and very comfortable. Electronics are easy to use. On star and blue tooth work easily. I am not a young man but this is not a old fogies type of car with great styling.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Big, comfortable sedan

Mark, 12/31/2016
updated 07/19/2018
2017 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
32 of 33 people found this review helpful

18-Month update: No issues so far. I love this car. Though the original wireless charger works on my Android phone, it does not work with iPhone X and 8. Newer GM models support iPhone, and fortunately there's an upgraded wireless charging module you can purchase for the Impala. It also improves wireless charging in general. I purchased it, and it was easy to replace in the Impala. I love the 20 inch wheels, however I hit a curb and dented a rim, and tore a piece of the sidewall. $500 to replace. 12-Month update: We are now into the 2nd Winter for this car, 7.5K miles, and it continues to impress me. I have had no mechanical or quality issues, and average 21 MPG in mostly local driving (7 mile commute to work). I'll say it again I really like the remote start feature on my phone. In the Winter it automatically heats the seat and defrosts the rear window and mirror. I'll also say again you need snow tires if you get the optional 20 inch wheels and plan to drive in snow or ice. 6-Month update: I still love this car. Now that Summer is here, I am really enjoying the cooled seats. A nice feature is the car will turn on the cooled seats when you start the car remotely from the Chevy app or key fob. The Bose centerpoint surround sound system is incredible. XM radio sounds ok, but you really need to feed it direct line or bluetooth audio to fully enjoy the 11 speaker system. Original Review: I did a lot of research and was going to get a 2017 Mazda 6 in the Spring of 2017 to replace my 2007 Mazda 6. I had looked at Impalas and other big sedans but technology and luxury options pushed them above my budget. However Chevy offered 20% off MSRP on 2017 Impalas, meaning I could get $8K off a loaded Premier. I got a Premier in silver every option but the radar cruise control. The optional 20inch wheels look great in my opinion. However those tires are not suited for snow, so I purchased snow tires and wheels from Tire Rack. The car succeeds in providing a quiet comfortable ride with some decent features. I have just 2 minor issues so far. The transmission seems to like to start off in a high gear, I assume for fuel economy, so I have to step on the gas more than I'm used to. The car has great power, and I love the sound of the V6. The other issue is with the wireless phone charger,P in the cubby with the door. The rubber pad is too thick for my phone to charge. I removed the pad and put a patch of thin rubber carpet backing there to keep the phone from sliding around, so far it works great. The Impala is compelling and with a 20% off incentive it was a no-brainer for me.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2018 Chevrolet Impala for sale near you
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5 out of 5 stars

2018 Impala Premier: Great!

Scott in Texas, 12/25/2018
updated 01/09/2025
2018 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
38 of 41 people found this review helpful

Purchased the Premier to get the larger engine (don't waste time considering the smaller engine), the upscaled interior (leather, heated/cooled seats, etc.), and enhanced exterior (chrome trim and exhaust). Got mine with all available options except sunroof and without the extra-cost red paint. Absolutely love the car. Great acceleration and handling. Comfort is top-notch. Road noise is minimal. All systems work as advertised. Feature by feature, the Impala Premier matches up with the much pricier competition in its class. Highly recommend getting one before Chevrolet stops making them due to the SUV/Crossover craze. UPDATE: Two years after purchase and my 2018 Impala Premier is still great in every category: interior, exterior, and under the hood. No knobs nor buttons falling off, no paint nor trim deteriorating, and no engine nor transmission faults. What a shame Chevrolet has decided to stop producing this fine car due to the overall lack of demand for sedans of this size. UPDATE: Now coming up on 4 years after the purchase. The 2018 Impala is still perfect in area of consideration. No problems mechanically, electrically, nor electronically (i.e. all the electronic "bells and whistles" features are working flawlessly). The quality items (knobs, upholstery, etc.) are also still in like-new condition. At this rate, I expect this 2018 Impala to last many, many years as dependable and comfortable transportation. UPDATE: Over 6 years now and my Impala still performs as new. It continues to turns heads and to surprise guest passengers with how spacious, comfy, and comfortable the interior is. It has had zero mechanical/electrical failures. I have no plans to sell it!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

2018 Chevrolet Impala LT with Leather and V6

B P, 11/15/2018
updated 05/15/2019
2018 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
19 of 20 people found this review helpful

To get the V6 engine recorded I had to select the Premier selection. The LT only showed a 4 cylinder power plant. The car has been great. V6 is awesome and responsive. Sometimes the shifting isn't as smooth as I expect but mostly it is just fine. Very comfortable ride and handling is great. Some road noise on the highway which I was expecting a bit quieter at this level of vehicle

Technology
5 out of 5 stars
Performance
5 out of 5 stars
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4 out of 5 stars

My 2 pet peeves about this car

John Galt, 10/19/2018
2017 Chevrolet Impala LT CNG 4dr Sedan (3.6L 6cyl 6A)
9 of 9 people found this review helpful

When opening the trunk in the winter, any accumulated ice on the rear window will break up and slide into the trunk. Also, it is almost impossible to clean the inside of the rear window. No access.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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